IDCSaudi ArabiaGovernment CongressBuilding Service Resilience to Maximize Value for Citizens
Digital Event | December 6, 2021
Overview
As countries across the world kickstart their recovery journeys, the government of Saudi Arabia has accelerated the implementation of its Vision 2030 plans. Indeed, IT leaders in the Saudi government are delivering new and enhanced public services using efficient, trusted, highly responsive, inclusive, and convenient technologies and methodologies.
According to IDC, the Kingdom’s government spending on ICT is expected to reach $2.2 billion by 2024, up from $1.9 billion in 2019 at 3.62% CAGR. As the Kingdom aggressively pursues its digital ambitions, an enabling regulatory and policy environment maturity and accountability has significantly improved in supporting service providers’ and end-users’ need to innovate while staying secure. This strategic effort is fast transforming the country into a technology exporting hub.
However, strategic government transformation over the long term is a challenging process requiring coordinated efforts across agencies. With the Saudi government fine tuning, readjusting, and relaunching its national digital strategy, the 2021 edition of the IDC Saudi Arabia Government Congress will cover the latest developments in government technology implementation, preparedness, response, and citizen engagement.
Associate Vice President, Saudi Arabia and Bahrain
10:0510:15
IDC Keynote: The New ETHIC for a Global Public Sector
Massimiliano Claps
Research Director (EMEA), IDC Government Insights
National government departments, regions, and cities have used information and communication technology for over 40 years. However, the pace of innovation has accelerated in the past five to ten years. Technologies like the Internet of Things, edge computing, cloud computing, artificial intelligence, blockchain, robotic process automation, and digital twins have become affordable at scale. These technologies have the potential to not only support existing government services and processes, but also empower public services leaders to re-imagine them completely and translate the massive amounts of data they collect into valuable insights. This session will explain how public sector leaders must use data and technology to make intelligent, transparent, and timely policy and operational decisions so they can unlock the next normal of efficient, trusted, highly responsive, inclusive, and convenient (ETHIC) public services
10:1510:30
Cybersecurity Resilience Challenges and Strategies
Talal Alotaibi
Major Account Manager, Trend Micro KSA
Cyber-Attacks could be very damaging and costly on an IT infrastructure regardless of the size or investment. Therefore, focusing on the service availability is just as important as maintaining the integrity and confidentiality of the data which results in having the Cybersecurity resiliency as a major milestone in every CISO’s or head of IT in an organization as a contingency plan followed by a remediation plan.
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10:3010:45
Empowering Governments of the Future
Péter Erdősi
Senior Regional Director, Oracle
The challenges faced by the public sector are immense. The past year has seen unprecedented demands on all government departments and authorities at a time when resources are increasingly stretched. The COVID-19 pandemic has driven a significant shift toward remote working and created much wider digital accessibility to all kinds of frontline public and business services. This means that the public’s expectations about what is possible to deliver digitally have been expanded ‒ probably irrevocably. At the same time, public sector organizations and departments are addressing their legacy infrastructure. This session will examine why it is increasingly vital for governments to balance incremental cost savings with the push for agility and future transformations and showcase some good practices. It will also explore how evolving socioeconomic factors are challenging government organizations to improve citizen service delivery
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10:4511:50
Track Sessions (Parallel Sessions)
Leveraging Cloud to Drive Application and Infrastructure Modernization
10:45 - 11:00
How to Empower Governments & Public Entities with Latest Cloud Technologies, while Maintaining Hybrid Architectures
Gérôme de Gea
Director of Cloud Strategy and OCI Center of Excellence (EMEA), Oracle
How to Empower Governments & Public Entities with Latest Cloud Technologies, while Maintaining Hybrid Architectures
Moving workloads to the cloud provides enterprises with better agility, greater global accessibility, and higher performance and scalability. As cloud services mature, organizations continue to increase the scope of the workloads being migrated to the public cloud. However, migrating Governmental and Public Sector workloads can be difficult due to Data Sovereignty, Security and Control and latency. Hybrid models seem to be the way to go.
This presentation will examine how Governmental institutions define a hybrid Strategy, the options available to have a consistent set of hybrid services and how they comply to local and Global regulations through customer references and implementations
11:00 - 11:15
What 'Digital' Looks Like in Government: Real-Life Examples of Success in Digital Transformation
Karim Y Rizkallah
Director, Solution Consulting, OpenText
What 'Digital' Looks Like in Government: Real-Life Examples of Success in Digital Transformation
Providing eservices to citizens, driving intra-governmental efficiencies, and adopting intelligence in decision making are top "digital" priorities for policymakers and public sector advocates alike. Unfortunately, digital success is often elusive. While some government agencies have established some digital capabilities, only those that have built long-term strategies around these capabilities have been able to reshape their images as citizen-centric public organizations and set a path toward prosperity. This session will look at several real-life examples of government organizations around the world that have successfully embodied the principles of digitalization using information management platforms.
11:15 - 11:30
Mitigate Cyberattacks Against Government Digital Assets With AI-Driven Incident Response
Mahdi Naili
Consulting Systems Engineer, Fortinet
Mitigate Cyberattacks Against Government Digital Assets With AI-Driven Incident Response
Attacks against government digital infrastructure have been rising for many years. These attacks are only expected to increase due to highly motivated actors and the outsized impact they have on the ever-growing infrastructures of governments in the thick of digital transformation. In this context, governments should acknowledge that absolute protection is unachievable. Fortunately, this session will explore how a solid incident response process can help governments not only mitigate threats but also minimize their impact on services providers and their consumers.
11:30 - 11:45
Charting The Digitization Led Modernization Journey Of The Saudi Public Sector
Fahad Alsabti
General Manager Information Technology, Communications and Information Technology Commission (CITC) (KSA)
Uzair Mujtaba
Program Manager — IDC Saudi Arabia
Eng. Ahmed Alreshoodi
General Manager of Information Technology, The Royal Commission for Riyadh City (RCRC) (KSA)
Digital Transformation & the Role of National Development Programs
10:45 - 11:00
Taking a "Skills First" Approach to Building the Modern Workforce
Yousef Tuqan Tuqan
Skills Transformation Consultant (EMEA), Coursera
Taking a "Skills First" Approach to Building the Modern Workforce
With the global economy facing the double disruption of automation and COVID-19, the need for governments to support the upskilling of citizens and public sector employees has never been more urgent. This talk will explore how public sector leaders globally are facing the challenge of the growing skills gap. It will also reveal how digital skills can be harnessed to reduce unemployment and income inequality and examine how future-facing governments are providing their workers with the skills needed to thrive in the future.
11:00 - 11:15
Next-Gen NOC for the Hybrid Enterprise: Harden Your Visibility & Performance Posture
Nishidh Bhansali
Director of Global Customer Success (EMEA), Riverbed Technology
Next-Gen NOC for the Hybrid Enterprise: Harden Your Visibility & Performance Posture
This session will take you through a journey on how to transition from a traditional NOC-monitoring framework to a proactive performance-, visibility-, and security-powered next-gen NOC. It will explain how with the command center approach, enterprise organizations can greatly enhance their digital user experience and the network resilience of their infrastructure.
11:15 - 11:30
Disruption in Governments: The Race to Shape the Future
Rodrigo Castelo
Vice President (Middle East & Africa), OutSystems
Disruption in Governments: The Race to Shape the Future
Quality of life and economic potential — two key factors that attract and retain people and businesses — are what make a country great. However, government CIOs struggle to manage legacy IT infrastructure and keep up with the technical pace of change that their citizens now require. There is fortunately a better way to achieve a true digital transformation without costly hiring or outsourcing. This session will cover the three key characteristics commonly seen in the most disruptive government entities. It will also examine how low-code application development can enable the successful end-to-end digital transformation of governments.
11:30 - 11:45
KAUST Smart
Jason Roos
CIO, King Abdullah University of Science & Technology (KSA)
KAUST Smart
AI & RPA-based Automation and the Rise of Hyper-personalized Citizen Experiences
10:45 - 11:00
Resiliency and Security: The New Frontier for Digital Government Excellence
Abdullah Al Hour
Country Leader for Security and Resiliency Services, Kyndryl
Resiliency and Security: The New Frontier for Digital Government Excellence
Whether you’re looking to enhance the protection of your business operations and critical data, or you want to improve the way your responds to threats -- especially cyberattacks -- there’s never been a better time to review and realign your IT resilience program. Join this session to understand Kyndryl's integrated resiliency and security approach that can help you mitigate comprehensive cybersecurity and operational resilience risks for heterogenous infrastructures, including physical, virtual and cloud environments, while supporting evolving compliance and audit needs.
11:00 - 11:15
AI-Driven Healthcare – A Foundation for Patient-Centered Care
Refat Al Karmi
Consulting Engineer, MIST, Juniper Networks
11:15 - 11:30
Hyper Digital Collaboration
Marwan Alsulaimani
Deputy Customer Services, Economic Cities and Special Zones Authority (ECZA) (KSA)
11:30 - 11:45
Fireside Chat: Making Artificial Intelligence and Machine Learning Real
Dr. Abdulrahman Al Khnaifer
CIO, King Saud University (KSA)
Dr. Salem Alelyani
Director of Center for Artificial Intelligence, King Khalid University (KSA)
Hesham Al Ghamdi
Group Chief Data & Analytics Officer, Abdul Latif Jameel Motors (ALJR) (KSA)
Ranjit Rajan
Vice President, Research (META), IDC
Dr. Abdulrahman Alhabib
Deputy Research Director, National Center of Artificial Intelligence (NCAI) - Saudi Data & AI Authority (SDAIA) (KSA)
Fireside Chat: Making Artificial Intelligence and Machine Learning Real
Saudi Arabia’s Vision 2030 has clear goals to further the use of emerging technologies such as AI, making them a cornerstone to realizing the country’s Vision 2030 aspirations and goals and to support the national ambition of making Saudi Arabia a world leader in the field of AI. This panel will feature two of the Kingdom’s leading CIOs to discuss the current state of AI implementation how it is impacting various sectors, and the overall quality of life in the country.
Leveraging Cloud to Drive Application and Infrastructure Modernization
10:45 - 11:00
How to Empower Governments & Public Entities with Latest Cloud Technologies, while Maintaining Hybrid Architectures
10:45 - 11:00
How to Empower Governments & Public Entities with Latest Cloud Technologies, while Maintaining Hybrid Architectures
Moving workloads to the cloud provides enterprises with better agility, greater global accessibility, and higher performance and scalability. As cloud services mature, organizations continue to increase the scope of the workloads being migrated to the public cloud. However, migrating Governmental and Public Sector workloads can be difficult due to Data Sovereignty, Security and Control and latency. Hybrid models seem to be the way to go.
This presentation will examine how Governmental institutions define a hybrid Strategy, the options available to have a consistent set of hybrid services and how they comply to local and Global regulations through customer references and implementations
Gérôme de Gea
Director of Cloud Strategy and OCI Center of Excellence (EMEA), Oracle
11:00 - 11:15
What 'Digital' Looks Like in Government: Real-Life Examples of Success in Digital Transformation
11:00 - 11:15
What 'Digital' Looks Like in Government: Real-Life Examples of Success in Digital Transformation
Providing eservices to citizens, driving intra-governmental efficiencies, and adopting intelligence in decision making are top "digital" priorities for policymakers and public sector advocates alike. Unfortunately, digital success is often elusive. While some government agencies have established some digital capabilities, only those that have built long-term strategies around these capabilities have been able to reshape their images as citizen-centric public organizations and set a path toward prosperity. This session will look at several real-life examples of government organizations around the world that have successfully embodied the principles of digitalization using information management platforms.
Karim Y Rizkallah
Director, Solution Consulting, OpenText
11:15 - 11:30
Mitigate Cyberattacks Against Government Digital Assets With AI-Driven Incident Response
11:15 - 11:30
Mitigate Cyberattacks Against Government Digital Assets With AI-Driven Incident Response
Attacks against government digital infrastructure have been rising for many years. These attacks are only expected to increase due to highly motivated actors and the outsized impact they have on the ever-growing infrastructures of governments in the thick of digital transformation. In this context, governments should acknowledge that absolute protection is unachievable. Fortunately, this session will explore how a solid incident response process can help governments not only mitigate threats but also minimize their impact on services providers and their consumers.
Mahdi Naili
Consulting Systems Engineer, Fortinet
11:30 - 11:45
Charting The Digitization Led Modernization Journey Of The Saudi Public Sector
11:30 - 11:45
Charting The Digitization Led Modernization Journey Of The Saudi Public Sector
Fahad Alsabti
General Manager Information Technology, Communications and Information Technology Commission (CITC) (KSA)
Uzair Mujtaba
Program Manager — IDC Saudi Arabia
Eng. Ahmed Alreshoodi
General Manager of Information Technology, The Royal Commission for Riyadh City (RCRC) (KSA)
Digital Transformation & the Role of National Development Programs
10:45 - 11:00
Taking a "Skills First" Approach to Building the Modern Workforce
10:45 - 11:00
Taking a "Skills First" Approach to Building the Modern Workforce
With the global economy facing the double disruption of automation and COVID-19, the need for governments to support the upskilling of citizens and public sector employees has never been more urgent. This talk will explore how public sector leaders globally are facing the challenge of the growing skills gap. It will also reveal how digital skills can be harnessed to reduce unemployment and income inequality and examine how future-facing governments are providing their workers with the skills needed to thrive in the future.
Yousef Tuqan Tuqan
Skills Transformation Consultant (EMEA), Coursera
11:00 - 11:15
Next-Gen NOC for the Hybrid Enterprise: Harden Your Visibility & Performance Posture
11:00 - 11:15
Next-Gen NOC for the Hybrid Enterprise: Harden Your Visibility & Performance Posture
This session will take you through a journey on how to transition from a traditional NOC-monitoring framework to a proactive performance-, visibility-, and security-powered next-gen NOC. It will explain how with the command center approach, enterprise organizations can greatly enhance their digital user experience and the network resilience of their infrastructure.
Nishidh Bhansali
Director of Global Customer Success (EMEA), Riverbed Technology
11:15 - 11:30
Disruption in Governments: The Race to Shape the Future
11:15 - 11:30
Disruption in Governments: The Race to Shape the Future
Quality of life and economic potential — two key factors that attract and retain people and businesses — are what make a country great. However, government CIOs struggle to manage legacy IT infrastructure and keep up with the technical pace of change that their citizens now require. There is fortunately a better way to achieve a true digital transformation without costly hiring or outsourcing. This session will cover the three key characteristics commonly seen in the most disruptive government entities. It will also examine how low-code application development can enable the successful end-to-end digital transformation of governments.
Rodrigo Castelo
Vice President (Middle East & Africa), OutSystems
11:30 - 11:45
KAUST Smart
11:30 - 11:45
KAUST Smart
Jason Roos
CIO, King Abdullah University of Science & Technology (KSA)
AI & RPA-based Automation and the Rise of Hyper-personalized Citizen Experiences
10:45 - 11:00
Resiliency and Security: The New Frontier for Digital Government Excellence
10:45 - 11:00
Resiliency and Security: The New Frontier for Digital Government Excellence
Whether you’re looking to enhance the protection of your business operations and critical data, or you want to improve the way your responds to threats -- especially cyberattacks -- there’s never been a better time to review and realign your IT resilience program. Join this session to understand Kyndryl's integrated resiliency and security approach that can help you mitigate comprehensive cybersecurity and operational resilience risks for heterogenous infrastructures, including physical, virtual and cloud environments, while supporting evolving compliance and audit needs.
Abdullah Al Hour
Country Leader for Security and Resiliency Services, Kyndryl
11:00 - 11:15
AI-Driven Healthcare – A Foundation for Patient-Centered Care
11:00 - 11:15
AI-Driven Healthcare – A Foundation for Patient-Centered Care
Refat Al Karmi
Consulting Engineer, MIST, Juniper Networks
11:15 - 11:30
Hyper Digital Collaboration
11:15 - 11:30
Hyper Digital Collaboration
Marwan Alsulaimani
Deputy Customer Services, Economic Cities and Special Zones Authority (ECZA) (KSA)
11:30 - 11:45
Fireside Chat: Making Artificial Intelligence and Machine Learning Real
11:30 - 11:45
Fireside Chat: Making Artificial Intelligence and Machine Learning Real
Saudi Arabia’s Vision 2030 has clear goals to further the use of emerging technologies such as AI, making them a cornerstone to realizing the country’s Vision 2030 aspirations and goals and to support the national ambition of making Saudi Arabia a world leader in the field of AI. This panel will feature two of the Kingdom’s leading CIOs to discuss the current state of AI implementation how it is impacting various sectors, and the overall quality of life in the country.
Dr. Abdulrahman Al Khnaifer
CIO, King Saud University (KSA)
Dr. Salem Alelyani
Director of Center for Artificial Intelligence, King Khalid University (KSA)
Hesham Al Ghamdi
Group Chief Data & Analytics Officer, Abdul Latif Jameel Motors (ALJR) (KSA)
Ranjit Rajan
Vice President, Research (META), IDC
Dr. Abdulrahman Alhabib
Deputy Research Director, National Center of Artificial Intelligence (NCAI) - Saudi Data & AI Authority (SDAIA) (KSA)
11:4512:45
Meet the Partners, Network and Increase Your Scores
12:4512:50
Close of Event
Masterclass Arena
The Saudi Arabia edition of the IDC Government Congress will feature a Masterclass Arena. Here, you will find a selection of CXO best-practice presentations, fireside chats, and panel discussions as respected industry pioneers and thought leaders share insights into the successful digital transformation strategies applied within their own organizations
Trend Micro, a global leader in cybersecurity, helps make
the world safe for exchanging digital information. Leveraging over 30 years of
security expertise, global threat research, and continuous innovation, Trend
Micro enables resilience for businesses, governments, and consumers with
connected solutions across cloud workloads, endpoints, email, IIoT, and
networks.
Our XGen™ security strategy powers our solutions with a cross-generational
blend of threat-defense techniques that are optimized for key environments and
leverage shared threat intelligence for better, faster protection.
With over 6,700 employees in 65 countries, and the world’s most advanced global
threat research and intelligence, Trend Micro enables organizations to secure
their connected world. www.trendmicro.com
Platinum Partner
Oracle
Oracle’s business is information—how to manage it, use it, share
it, protect it. For nearly three decades, Oracle, the world’s largest
enterprise software company, has provided software and services
that enable organizations to get the most accurate and up-to-date
information from their business systems. Today, Oracle has over
275,000 customers—including 98 of the Fortune 100—in more
than 145 countries.
Gold Partner
Coursera
In
a world where the skills landscape is constantly evolving, Coursera for
Business provides the enterprise-grade solutions your company needs to thrive
now and in the future. Leverage world-class curated content, AI-powered
learning programs, and the ability to benchmark skill proficiency to accelerate
innovation, enable sustainable growth, and increase employee retention.
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com.
Gold Partner
OutSystems
OutSystems is a modern application platform enabling organizations to build applications that make a difference fast, right, and for the future. Every aspect of OutSystems is designed from the ground up to help organizations build compelling applications that drive differentiating and innovation at the pace that business requires. Leveraging advanced AI-powered tools and automation across the entire platform, OutSystems helps customers tackle strategic challenges such as application modernization, workplace innovation, business process automation, and customer experience transformation, as well as ensures solutions are secure, resilient, cloud-ready, and built to scale.
Gold Partner
Oracle
Oracle offers suites of integrated applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
Trademark
Oracle and Java are registered trademarks of Oracle Corporation.
Gold Partner
Riverbed
Riverbed enables organizations to maximize performance and visibility for networks and applications, so they can overcome complexity and fully capitalize on their digital and cloud investments. The Riverbed Network and Application Performance Platform enables organizations to visualize, optimize, remediate and accelerate the performance of any network for any application. The platform addresses performance and visibility holistically with best-in-class WAN optimization, network performance management (NPM), application acceleration (including Office 365, SaaS, client and cloud acceleration), and enterprise-grade SD-WAN. Riverbed’s 30,000+ customers include 99% of the Fortune 100. Learn more at riverbed.com.
Gold Partner
Fortinet
Fortinet secures the largest enterprises, service providers, and government organizations around the world. Fortinet provides its customers with intelligent, seamless protection across the expanding attack surface. The Fortinet Security Fabric architecture can address the most critical security challenges, whether in networked, application, cloud, or mobile environments. Fortinet has one of the most shipped security appliances worldwide, and more than 450,000 customers trust Fortinet to protect their businesses.
Gold Partner
Juniper Networks - ME
At Juniper Networks, we are leading the charge to architecting the new network. Our products and technologies run the world’s largest and most demanding networks today. Our customers include the top 130 global service providers, the Fortune Global 100, as well as hundreds of federal, state and local government agencies and higher education organizations throughout the world.
We offer a broad product portfolio that spans routing, switching, security, application acceleration, identity policy and control, and management designed to provide unmatched performance, greater choice, and true flexibility, while reducing overall total cost of ownership. Additional information can be found at www.juniper.net
Gold Partner
Mandiant, Inc.
Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant’s approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.
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Kyndryl works at the core of businesses that move the world. With more than 90,000 skilled professionals serving customers in over 100 countries, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to the health and continuous improvement of the vital systems at the heart of the digital economy. With our partners and thousands of customers, we co-create solutions to help enterprises reach their peak digital performance. Our world has never been more alive with opportunities. Together, we can seize them. To learn more, visit www.kyndryl.com
Silver Partner
liferay
Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. Our platform is open source, which makes it more reliable, innovative and secure. We try to leave a positive mark on the world through business and technology. Hundreds of organizations in financial services, healthcare, government, insurance, retail, manufacturing and multiple other industries use Liferay. Visit us at liferay.com.
General Information
Webinar
Monday, December 6, 2021
10:00 AM (KSA Time)
Language English
Registration Fee Free of Charge : For End Users (not IT + Consultant companies)
Contact
For More Information, contact: Dalia Jaarah - Senior Conference Specialist Mobile: +966 500 198 046 | Email: djaarah@idc.com
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,200 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.
Saudi Arabia
Government Congress
Building Service Resilience to Maximize Value for Citizens
