Minimizing Operational Risk in Financial Services

South Africa, June 10, 2021


Faced with increasing operational risk from pandemic-, economic-, geopolitical-, and environmental-driven disruption, resilience is top of mind for South Africa's financial institutions.  They require innovative ways to interpret risk, compliance, and operational insights from across the organization into one platform, as well as functional guidance on enabling the continuous management of changing risks. 

Establishing a secure, agile, and flexible program that integrates enterprise risk management solutions is essential, and this requires the alignment of people, processes, and technology in order to execute effectively. Organizations need to digitally transform, whilst adhering to governance, compliance, and regulatory requirements.

With this in mind, IDC, DXC, and ServiceNow will present expert insights and best practices for aligning resilience initiatives across  business continuity, HR, vulnerability, compliance, governance, and third-party risk management programs.



Time Event & Speakers

Welcome Address


Addressing Operational Risk with Digital Transformation

Jonathan Tullett

Senior Research Manager, IT Services
Risk management is considered a critical tool to empower any organizations looking to achieve its vision. Using proper risk management culture and knowledge, teams are able to speak the same language, leverage common analytical abilities to identify and mitigate potential risks, and exploit opportunities in a timely fashion. This session will explore how organizations can consolidate their efforts to build an integrated risk framework.


Innovative Ways to Predict and Identify Risk Events, Maintain Compliance, and Gain Operational Insights

Anna Mazzone

Senior Director, Head of Risk Business, EMEA, ServiceNow
How can organizations handle risk with confidence through governance, risk, and compliance solutions that improve business resilience, provide real-time visibility, increase productivity, and enhance communications.


Aligning Resilience Initiatives Across the Organization

Richard Taylor

Global Head of Operational Resilience, DXC Technology
With increasing operational risk from pandemic, economic, geopolitical, and climate change-driven disruption, resilience is top of mind for business leaders. This session will explore solutions to interpret risk, compliance, and operational insights from throughout the organization and the continuous management of changing risks.


Open Discussion


Summary & Close

General Information





Digital Event






Thursday, June 10





11:00AM (RSA Time)


Registration Fee
Free of Charge: For End Users (not IT + Consultant companies)


For More Information, contact: Lizelle Jones - Senior Conference Manager, South Africa

Mobile: +27 734043099 | Email:

Premier Partner

For More Information about ServiceNow, click here

For More Information about DXC, click here



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Contact Us

Lizelle Jones

Senior Conference Manager, IDC South Africa

About IDC

57 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit