Digital transformation (DX) itself is changing, ushering in a new chapter where organizations and their CEOs are reprioritizing their agendas. Winning in the new era means addressing new customer requirements, developing new capabilities, and building digital infrastructures that support resilient operations and pervasive experiences for the new digital economy.
Digital leaders that can make change happen quickly and effectively are in high demand as they make it possible for organizations to transition from surviving to thriving. The increasing pervasiveness of DX initiatives is compelling business leaders to develop a clear understanding of how they can effectively leverage emerging technologies to maximize value for their organizations.
At the same time, the IT organization must transform into an innovation source for internal clients so they are better positioned to serve external customers and partners. Linking IT resources to business outcomes is essential for driving successful partnerships between IT and lines of business. As such, IT and business leaders must closely examine where their businesses are now, and where they want them to be in the future.
With all this in mind, the IDC DX Forum 2022 will provide you with all the access you need to become a key element in enabling the digital goals of organizations' development plans, strategies, and visions.
IDC Keynote: Harnessing the Forces of Change to Reshape the Enterprise
Far-reaching changes in diverse areas such as society, organizational culture, and technology are redefining what it takes for organizations to remain competitive and generate business success. Now is the time to harness the power of technology and reshape the organization with a modern digital enterprise experience. The COVID-19 crisis has accelerated change. For IT and digital transformation projects, what would previously have taken months now takes a matter of weeks or even days. This session will explain how CIOs can maintain this new pace of productivity while avoiding burnout. It will offer guidance on the changes that need to be made to strategic frameworks to enable organizations to respond to volatile customer demand, enhance IT and operational agility, and adapt to evolving work arrangements.
9:209:40
Why the C-Suite Must Become the Digital Dream Team of the Future Enterprise
9:4010:10
Excellence in the Digital Economy: A Blueprint for Success
In this new economy, enterprises will be measured by their ability to hit and exceed a whole new set of demanding performance benchmarks enabled by 3rd Platform technologies and powerful innovation accelerators. The digital transformation efforts of global leaders will no longer just be limited to "projects" and "initiatives" but will instead be core to what their organizations produce and how they operate. This session will explain how success will only be gained by those enterprises that can adapt to become true "digital natives", instilling the right behaviors in employees and executives and empowering them with the right tools to deliver ever-more impressive experiences to customers.
10:1010:40
Unleash Your Agility with Cloud: How to Step Forward in the Digital Race?
As the foundation of digital transformation (DX), cloud has already changed how IT is architected and operated. Early choices made on platforms, resource management, and operational workflows can create long-term obligations that potentially limit agility and growth opportunities. The adoption of cloud comes with a whole host of new hurdles, ranging from adoption strategies to cloud economics and multicloud management strategies. Many IT leaders are challenged to understand different cloud options and map them to their organizational DX strategy. This session will explain how a cohesive cloud adoption strategy creates a framework for management to navigate the changing cloud landscape while staying focused on business priorities.
10:4011:20
Tea / Coffee & Networking Break
11:2012:30
Track Sessions (Parallel Sessions)
Track A: The Future of Work
11:20 - 11:30
IDC Overview - Demystifying the New Era Workplace Strategy
11:30 - 11:40
The Future Reimagined: Seeding Digital Innovation In Organizations
The Future Reimagined: Seeding Digital Innovation In Organizations
With new requirements from internal lines of business, external customers, and business partners coming to the fore every single day, the need for IT organizations to transform themselves is clear. This session will provide CIOs with a strategic framework and set of practices, grounded in usable metrics, that they can use to stay ahead of their daily challenges. It will provide guidance on enabling IT infrastructure modernization, automating IT operations, and taming the exploding volume of data with new systematic data-optimization strategies. It will also explain how organizations can exploit new artificial intelligence and machine-learning options and deliver an achievable and compelling transformation road map that resonates with general business leaders. Attendees will leave the session with new insights into practical ways to manage their ongoing challenges and a renewed sense of optimism about the future.
11:40 - 11:50
Employing Data Management And Analytics Technologies
Employing Data Management And Analytics Technologies
Investments in analytics and artificial intelligence (AI) are driven by the promise, opportunity, and excitement of a new wave of automation that not only drives inefficiency out of processes but also changes how people interact with the digitalized world around them. However, investments in analytics and AI will be tempered by a shortage of data intelligence. This session will explore the challenges facing many of today's organizations, including those around algorithm-training data, outdated legal frameworks, a shortage of analytics staff, behavioral biases, and insufficient attention to analytic orientation and data literacy.
11:50 - 12:00
Financial Services In The Next Normal: Shifting Gears From Perseverance To Acceleration
Financial Services In The Next Normal: Shifting Gears From Perseverance To Acceleration
Despite all its negative impacts, the pandemic has been a massive accelerator of digital transformation in the financial services space. Put under pressure to do more with less, many financial services organizations have made massive strides in cultural transformation, adapting agile ways of working. Initially focusing on improving internal collaboration and keeping operations going, while addressing gaps in digital experiences, the focus is now shifting towards digital process optimization and building the foundation for future innovation by leveraging cloud, analytics, and a rapidly emerging partner ecosystem, while continuing to address persistent challenges around data, security, and risk. This session will address the following questions: How are leading financial organizations addressing this massive change? What investments should companies prioritize as they shift gears to accelerate out of the crisis? Where do opportunities for new revenue streams and business models lie? And how will the long-term implications of COVID-19 affect the challengers?
12:00 - 12:30
Panel Discussion
Track B: The Future of Infrastructure
11:20 - 11:30
IDC Overview - Exploring the Value of a Cloud-Centric and Autonomous Digital Infrastructure
11:30 - 11:40
Unleash Your Agility With Cloud: How To Step Forward In The Digital Race?
Unleash Your Agility With Cloud: How To Step Forward In The Digital Race?
As the foundation of digital transformation (DX), cloud has already changed how IT is architected and operated. Early choices made on platforms, resource management, and operational workflows can create long-term obligations that potentially limit agility and growth opportunities. The adoption of cloud comes with a whole host of new hurdles, ranging from adoption strategies to cloud economics and multicloud management strategies. Many IT leaders are challenged to understand different cloud options and map them to their organizational DX strategy. This session will explain how a cohesive cloud adoption strategy creates a framework for management to navigate the changing cloud landscape while staying focused on business priorities.
11:40 - 11:50
Patient Of One: Thriving In The Healthcare Next Normal
Patient Of One: Thriving In The Healthcare Next Normal
Heading to the next normal, healthcare providers will be dealing with a higher degree of uncertainty on care capacity and care delivery. Digital technologies offer the opportunity to redesign healthcare systems and address the needs of integrated patient journeys. This session will explain how healthcare organizations must harness their data if they are to successfully compete for tomorrow's increasingly engaged patients.
11:50 - 12:00
The Future Of Operations: How To Become Resilient Decision Makers For Digital Success
The Future Of Operations: How To Become Resilient Decision Makers For Digital Success
To respond to the increasing demand for more custom products and experiences, organizations must pivot from an operational mindset around throughput and efficiency to a market-driven mindset. As IT and operations technology (OT) converge, companies will focus on using digital capabilities to build a resilient organization through instrumentation, infrastructure, integration, and insight. By 2025, intelligent enterprises will see a 100% increase in productivity – with numerous benefits following in turn. This session will explain how the ability of these organizations to anticipate market and operational challenges will see them succeed in halving the response time of their peers and enjoying a 25% increase in the success rate of new product introductions.
12:00 - 12:30
Panel Discussion
Track C: The Future of Digital Innovation
11:20 - 11:30
IDC Overview - Creating an Autonomous Enterprise: The Keys to Delivering Self-Regulating Business & IT Systems
11:30 - 11:40
Rethinking Cybersecurity In The Digital Age
Rethinking Cybersecurity In The Digital Age
In the new digital world, the way we look at securing our transforming environment is changing. The legacy question "Are we secure?" is shifting to "How secure are we?" As such, metrics and visibility are becoming key. All digital activity and applied controls must be measured — including legitimate events, not just suspicious traffic. It is not uncommon to hear people say that policies and procedures are more important than inline controls or suggest that one should eliminate technical information when discussing cybersecurity with executives. But, as this session will show, there is no escaping the fact that 100% of the risk in question stems from digital activity.
11:40 - 11:50
Determining The Optimal Infrastructure When Choosing A Cloud Strategy
Determining The Optimal Infrastructure When Choosing A Cloud Strategy
Cloud technology is now a fundamental part of the modern enterprise IT department. Many businesses are now using multiple cloud environments across different countries and regions, or making plans for a fully integrated hybrid cloud environment as they look to tap into the benefits of more consistent security and improved business agility. While there are some barriers to hybrid cloud adoption, it is increasingly becoming an objective for the majority of businesses. This session will explain how the complexities associated with hybrid cloud will require organizations to build out their professional skill sets and develop a coherent unified strategy if they are to succeed.
11:50 - 12:00
The Iot Journey: Where Do You Actually Start?
The Iot Journey: Where Do You Actually Start?
Every organization is at a different stage of their IoT journey, and many firms get caught up in the hype of the futuristic things that IoT can potentially deliver. But the question remains — how can organizations truly harness the IT ecosystem to derive business value from IoT today? If organizations are to derive concrete value from IoT, they need to move away from betting on futuristic and hypothetical solutions and focus on pragmatic use cases that can produce immediate results. Their focus should initially be on analyzing specific challenges, after which they can concentrate on designing solutions that overcome those problems. This session will show that by focusing on a problem rather than a use case, organizations can create far greater opportunities for their businesses, moving beyond their traditional verticals to embrace new revenue streams.
12:00 - 12:30
Panel Discussion
Track D: The Future of Trust
11:20 - 11:30
IDC Overview - The Strategic Assessment of Risk: Building the Foundation of Cyber-Resiliency and Trust in Your Organization
11:30 - 11:40
Enhancing The Digital Experience: It All Starts With The Data
Enhancing The Digital Experience: It All Starts With The Data
Artificial intelligence, analytics, machine learning... they're all powered by data. In this world of exponentially growing digital experience touch points, the data being generated is faster, bigger, and more complex than ever before. As intelligence moves to the edge and AI-enabled experiences become the norm for interfaces, we will have to be prepared with a solid understanding of what is possible both now and in the future. We especially need to properly consider the ethical and potentially societal changing ramifications of future AI development. How do we create the right levels of oversight that can protect us but not stifle critical innovation? How do we properly consider data in its raw form and build solutions that protect customer values throughout the stack? And what roles do governments, suppliers, researchers, and the public play by working together? This session will provide the answers and explain that only by understanding the ethical, epistemological, personal, and legal aspects of data can we hope to empower a future of trusted AI.
11:40 - 11:50
Beyond The Hype: How Artificial Intelligence Is Becoming Reality
Beyond The Hype: How Artificial Intelligence Is Becoming Reality
AI is changing our world and the impact to come is massive — on the way we work, live, collaborate, make decisions, and act as a society. But what are the risks and how can we get prepared? What is clear is that AI is different from other technological innovations. Never in the history of IT have humans tried to infuse autonomous machine decision making into enterprise processes and consumer lives within our ethical, legal, and societal norms. And yet, many enterprises are starting to do just that. This session will explore the implications.
11:50 - 12:00
Digital Reinvention: Creating Value By Unlocking The Power Of Your Infrastructure
Digital Reinvention: Creating Value By Unlocking The Power Of Your Infrastructure
Any digital transformation (DX) project that is not supported by an adaptive technology infrastructure will not be effective. Communication infrastructure is an element that is often underexposed in the DX journey. Together with billions of connections, network requirements continue to expand. IDC research shows that organizations with more digital-ready networks have two to three times the number of digital capabilities. This session will explain how your organization can capitalize on the benefits of digital reinvention.
12:00 - 12:30
Panel Discussion
Track A: The Future of Work
11:20 - 11:30
IDC Overview - Demystifying the New Era Workplace Strategy
11:30 - 11:40
The Future Reimagined: Seeding Digital Innovation In Organizations
11:30 - 11:40
The Future Reimagined: Seeding Digital Innovation In Organizations
With new requirements from internal lines of business, external customers, and business partners coming to the fore every single day, the need for IT organizations to transform themselves is clear. This session will provide CIOs with a strategic framework and set of practices, grounded in usable metrics, that they can use to stay ahead of their daily challenges. It will provide guidance on enabling IT infrastructure modernization, automating IT operations, and taming the exploding volume of data with new systematic data-optimization strategies. It will also explain how organizations can exploit new artificial intelligence and machine-learning options and deliver an achievable and compelling transformation road map that resonates with general business leaders. Attendees will leave the session with new insights into practical ways to manage their ongoing challenges and a renewed sense of optimism about the future.
11:40 - 11:50
Employing Data Management And Analytics Technologies
11:40 - 11:50
Employing Data Management And Analytics Technologies
Investments in analytics and artificial intelligence (AI) are driven by the promise, opportunity, and excitement of a new wave of automation that not only drives inefficiency out of processes but also changes how people interact with the digitalized world around them. However, investments in analytics and AI will be tempered by a shortage of data intelligence. This session will explore the challenges facing many of today's organizations, including those around algorithm-training data, outdated legal frameworks, a shortage of analytics staff, behavioral biases, and insufficient attention to analytic orientation and data literacy.
11:50 - 12:00
Financial Services In The Next Normal: Shifting Gears From Perseverance To Acceleration
11:50 - 12:00
Financial Services In The Next Normal: Shifting Gears From Perseverance To Acceleration
Despite all its negative impacts, the pandemic has been a massive accelerator of digital transformation in the financial services space. Put under pressure to do more with less, many financial services organizations have made massive strides in cultural transformation, adapting agile ways of working. Initially focusing on improving internal collaboration and keeping operations going, while addressing gaps in digital experiences, the focus is now shifting towards digital process optimization and building the foundation for future innovation by leveraging cloud, analytics, and a rapidly emerging partner ecosystem, while continuing to address persistent challenges around data, security, and risk. This session will address the following questions: How are leading financial organizations addressing this massive change? What investments should companies prioritize as they shift gears to accelerate out of the crisis? Where do opportunities for new revenue streams and business models lie? And how will the long-term implications of COVID-19 affect the challengers?
12:00 - 12:30
Panel Discussion
Track B: The Future of Infrastructure
11:20 - 11:30
IDC Overview - Exploring the Value of a Cloud-Centric and Autonomous Digital Infrastructure
11:30 - 11:40
Unleash Your Agility With Cloud: How To Step Forward In The Digital Race?
11:30 - 11:40
Unleash Your Agility With Cloud: How To Step Forward In The Digital Race?
As the foundation of digital transformation (DX), cloud has already changed how IT is architected and operated. Early choices made on platforms, resource management, and operational workflows can create long-term obligations that potentially limit agility and growth opportunities. The adoption of cloud comes with a whole host of new hurdles, ranging from adoption strategies to cloud economics and multicloud management strategies. Many IT leaders are challenged to understand different cloud options and map them to their organizational DX strategy. This session will explain how a cohesive cloud adoption strategy creates a framework for management to navigate the changing cloud landscape while staying focused on business priorities.
11:40 - 11:50
Patient Of One: Thriving In The Healthcare Next Normal
11:40 - 11:50
Patient Of One: Thriving In The Healthcare Next Normal
Heading to the next normal, healthcare providers will be dealing with a higher degree of uncertainty on care capacity and care delivery. Digital technologies offer the opportunity to redesign healthcare systems and address the needs of integrated patient journeys. This session will explain how healthcare organizations must harness their data if they are to successfully compete for tomorrow's increasingly engaged patients.
11:50 - 12:00
The Future Of Operations: How To Become Resilient Decision Makers For Digital Success
11:50 - 12:00
The Future Of Operations: How To Become Resilient Decision Makers For Digital Success
To respond to the increasing demand for more custom products and experiences, organizations must pivot from an operational mindset around throughput and efficiency to a market-driven mindset. As IT and operations technology (OT) converge, companies will focus on using digital capabilities to build a resilient organization through instrumentation, infrastructure, integration, and insight. By 2025, intelligent enterprises will see a 100% increase in productivity – with numerous benefits following in turn. This session will explain how the ability of these organizations to anticipate market and operational challenges will see them succeed in halving the response time of their peers and enjoying a 25% increase in the success rate of new product introductions.
12:00 - 12:30
Panel Discussion
Track C: The Future of Digital Innovation
11:20 - 11:30
IDC Overview - Creating an Autonomous Enterprise: The Keys to Delivering Self-Regulating Business & IT Systems
11:30 - 11:40
Rethinking Cybersecurity In The Digital Age
11:30 - 11:40
Rethinking Cybersecurity In The Digital Age
In the new digital world, the way we look at securing our transforming environment is changing. The legacy question "Are we secure?" is shifting to "How secure are we?" As such, metrics and visibility are becoming key. All digital activity and applied controls must be measured — including legitimate events, not just suspicious traffic. It is not uncommon to hear people say that policies and procedures are more important than inline controls or suggest that one should eliminate technical information when discussing cybersecurity with executives. But, as this session will show, there is no escaping the fact that 100% of the risk in question stems from digital activity.
11:40 - 11:50
Determining The Optimal Infrastructure When Choosing A Cloud Strategy
11:40 - 11:50
Determining The Optimal Infrastructure When Choosing A Cloud Strategy
Cloud technology is now a fundamental part of the modern enterprise IT department. Many businesses are now using multiple cloud environments across different countries and regions, or making plans for a fully integrated hybrid cloud environment as they look to tap into the benefits of more consistent security and improved business agility. While there are some barriers to hybrid cloud adoption, it is increasingly becoming an objective for the majority of businesses. This session will explain how the complexities associated with hybrid cloud will require organizations to build out their professional skill sets and develop a coherent unified strategy if they are to succeed.
11:50 - 12:00
The Iot Journey: Where Do You Actually Start?
11:50 - 12:00
The Iot Journey: Where Do You Actually Start?
Every organization is at a different stage of their IoT journey, and many firms get caught up in the hype of the futuristic things that IoT can potentially deliver. But the question remains — how can organizations truly harness the IT ecosystem to derive business value from IoT today? If organizations are to derive concrete value from IoT, they need to move away from betting on futuristic and hypothetical solutions and focus on pragmatic use cases that can produce immediate results. Their focus should initially be on analyzing specific challenges, after which they can concentrate on designing solutions that overcome those problems. This session will show that by focusing on a problem rather than a use case, organizations can create far greater opportunities for their businesses, moving beyond their traditional verticals to embrace new revenue streams.
12:00 - 12:30
Panel Discussion
Track D: The Future of Trust
11:20 - 11:30
IDC Overview - The Strategic Assessment of Risk: Building the Foundation of Cyber-Resiliency and Trust in Your Organization
11:30 - 11:40
Enhancing The Digital Experience: It All Starts With The Data
11:30 - 11:40
Enhancing The Digital Experience: It All Starts With The Data
Artificial intelligence, analytics, machine learning... they're all powered by data. In this world of exponentially growing digital experience touch points, the data being generated is faster, bigger, and more complex than ever before. As intelligence moves to the edge and AI-enabled experiences become the norm for interfaces, we will have to be prepared with a solid understanding of what is possible both now and in the future. We especially need to properly consider the ethical and potentially societal changing ramifications of future AI development. How do we create the right levels of oversight that can protect us but not stifle critical innovation? How do we properly consider data in its raw form and build solutions that protect customer values throughout the stack? And what roles do governments, suppliers, researchers, and the public play by working together? This session will provide the answers and explain that only by understanding the ethical, epistemological, personal, and legal aspects of data can we hope to empower a future of trusted AI.
11:40 - 11:50
Beyond The Hype: How Artificial Intelligence Is Becoming Reality
11:40 - 11:50
Beyond The Hype: How Artificial Intelligence Is Becoming Reality
AI is changing our world and the impact to come is massive — on the way we work, live, collaborate, make decisions, and act as a society. But what are the risks and how can we get prepared? What is clear is that AI is different from other technological innovations. Never in the history of IT have humans tried to infuse autonomous machine decision making into enterprise processes and consumer lives within our ethical, legal, and societal norms. And yet, many enterprises are starting to do just that. This session will explore the implications.
11:50 - 12:00
Digital Reinvention: Creating Value By Unlocking The Power Of Your Infrastructure
11:50 - 12:00
Digital Reinvention: Creating Value By Unlocking The Power Of Your Infrastructure
Any digital transformation (DX) project that is not supported by an adaptive technology infrastructure will not be effective. Communication infrastructure is an element that is often underexposed in the DX journey. Together with billions of connections, network requirements continue to expand. IDC research shows that organizations with more digital-ready networks have two to three times the number of digital capabilities. This session will explain how your organization can capitalize on the benefits of digital reinvention.
12:00 - 12:30
Panel Discussion
12:3013:00
Networking Break
13:0013:30
DX Awards
Summary & Close
General Information
In-Person Event
Tuesday, 15th November 2022
08:00 am (Mauritius Time)
IDC Future Enterprise Awards
Best in Future of Customers and Consumers
This award recognizes the organization that is able to rethink and effectively transform the way customer-related initiatives are done in the organization (e.g. customer engagement, customer experience, customer service). Submission form ->
Best in Future of Digital Infrastructure
This award recognizes that a large percentage of a digital enterprise's revenue depends upon the responsiveness, scalability, and resiliency of the infrastructure deployed within its own facilities and its ability to take advantage of third-party provided and operated infrastructure resources delivered as a service. Submission form ->
Best in Future of Operations
This award recognizes the organization that is able to rethink the way operations is managed. Submission form ->
Best in Future of Digital Innovation
This award recognizes the organization that best transforms itself from mere software consumer into full-blown, large-scale software innovator. Submission form ->
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,200 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.
