IDC Government Congress

Digitally Reimagining the Future Government

Pretoria, October 19, 2022
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The mission of national governments is to provide effective citizen services while improving outcomes for both constituents and public agencies. The South Africa government is deploying emerging technologies and technological innovations to provide efficient information and services while protecting, sustaining, and enhancing societal and quality-of-life outcomes. In fact, an IDC survey covering South Africa, Kenya, and Nigeria found that 68% of government CIOs in the region are planning to invest in initiatives to improve citizen satisfaction through digital services.

As South Africa's government accelerates its digital implementation and national transformation strategies, the country is now better equipped to manage shocks and long-term stresses. Proactive government executives across Sub-Saharan Africa are increasingly embracing innovative digital technologies to make intelligent and transparent policy decisions that enable the seamless delivery of services to citizens and businesses. 

The 2022 edition of the IDC South Africa Government Congress will be this year’s most anticipated gathering of government and public sector transformation experts. Explaining how chatbots and data intelligence can be leveraged to personalize services, it will delve into a range of today’s most pressing topics to examine how pioneering government executives are driving digital innovation while protecting citizen privacy and fostering digital sovereignty.


Time Event & Speakers

Networking & Platform Familiarization


Welcome Address

Vineshia Petersen

Senior Conference Manager

A Resilient Future Government: Harnessing Technologies to Create Forward-Looking Nationwide Digital Services

Keoikantse Marungwana

Senior Research and Consulting Manager, IDC

Countries in the Middle East region are reimagining their digital governments and aiming to deliver trusted, personalized, and seamless experiences to citizens and enterprises alike. New agile policies and digital services are expected to empower individuals, create widespread equity and opportunities, spearhead development of the economy, and deliver excellent social and policy results. However, such new outcomes and value creation pursuits are not without regulatory, cybersecurity, procurement, and redundancy risks.



Improving the Impact of Government Responses and Services with IT Partner Networks

Mark Walker

Associate Vice President, Sub-Saharan Africa, IDC

Instead of stitching together separate and often siloed digital projects as part of a digital response and/or initiative, CIOs and program/LOB executives can assemble a network of digital partners that continuously work toward meeting the goals of the initiative. Each partner in this network can contribute unique talent, technology knowhow, digital capabilities, and other assets, while at the same time obtaining some benefit or value in return. The vision and goals of the initiative, alongside architectures, policies, and other artifacts, can collectively guide partner actions and deliverables to ensure consistency and interoperability while boosting innovation and flexibility.


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AI-Enabled Technologies to Recruit, Train, and Retain Key Government Personnel

Alongside technology, the presence of qualified human resources is essential to the Future of Work. Staffing shortages and a lack of skills in key areas such as cybersecurity, acquisition management, and data science not only affect individual agencies but also cut across the entire national government workforce. How can governments use AI-enabled talent acquisition software to streamline or automate parts of the recruiting workflow — particularly repetitive, high-volume tasks?


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Containerization and DevOps to Deploy Services Seamlessly in a Government Multi-cloud Environment

Over the past 10 years, governments worldwide have adopted all types of cloud computing deployment models, from public clouds to on-premises private clouds. This incremental adoption of cloud often results in complex, hybrid multi-cloud environments that have multiple challenges. These challenges include the need to support open standards, enable the portability of workloads and interoperability of data, and consistently implement trusted security and data protection policies. How can governments utilize platform-as-a-service tools and practices — such as containerization and DevOps — that improve their ability to develop, deploy, and orchestrate services across multiple environments in an agile manner?


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Digital Healthcare: The Citizen's View

Throughout the last year, digital innovations in areas such as banking and retail have surged, providing citizens with unrestricted access to services in the process. The need for digital healthcare and education services will also rise as citizens struggle to cope with the fallout from the pandemic. In this context, how are healthcare and education agencies utilizing digital technology to provide widespread services, and what is the future of education and healthcare in the new reality?


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(Parallel Sessions)


Networking & Gamification Meet the Partners, Network and Increase Your Scores


Close of Event

General Information




Pretoria, South Africa





Thursday, November 10, 2022





10:00 AM (SAST Time)






Registration Fee
Free of Charge : For End Users (not IT + Consultant companies)


For More Information, contact: Lizelle Jones - Senior Conference Manager, South Africa

Mobile: +27 73 4043099 | Email:


Contact Us

Deepa Ahuja

Senior Conference Director, META Events

+91 981874 7089

Lydia Botha

Senior Sales Manager, IDC Soufth Africa

About IDC

58 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit