IDC Government Congress

Reimagining the Future of Government in the Era of Digital Transformation

The Maslow Hotel, Sandton, October 19, 2022
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Overview

The mission of national governments is to provide effective services to citizens, residents, tourists, and visitors while improving outcomes for both constituents and the governments themselves. Governments across the region are increasingly deploying emerging technologies and innovations to provide efficient information and services while protecting, sustaining, and enhancing societal and quality-of-life outcomes. In line with this, a recent IDC survey found that 33% of government CIOs in the Middle East, Turkey, and Africa are currently deploying or exploring AI and machine learning applications, while 32% are prioritizing robotic process automation over the next 12-18 months with the aim of driving innovation and delivering world-class services.

Those governments that have accelerated digital investments and implemented national transformation strategies are expected to be more resilient to potential shocks and long-term stresses. To this end, the region’s government executives are embracing innovative digital technologies to make intelligent, transparent policy decisions that deliver seamless services to citizens and businesses.

The annual IDC Government Congress is the year's most anticipated gathering of government and public sector transformation experts. The 2022 edition will delve into a range of today’s most pressing topics, presenting essential guidance on the use of chatbots and data intelligence to personalize services and exploring strategies for accelerating digital innovation while protecting privacy and fostering digital sovereignty.

Agenda

Time Event & Speakers
8:00

Networking & Registration

9:30

Welcome Address

Andries Lombaard

Country Manager, IDC South Africa
9:35

Panel Discussion: The Role of Digital Transformation in Driving Sustainable Development

Norbit Williams

Director/CIO, Department of Small Business Development

Ask questions and stand a chance to win a gift!

10:15

Data Residency vs Data Sovereignty. Is there a difference?

Sumeeth Singh

Cloud Provider Manager, VMware

The concept of sovereignty is fast emerging as a necessary component of cloud computing for many entities that process and maintain highly sensitive data, such as national and state governments, and highly regulated industries, such as finance and healthcare. National governments are also looking to expand digital economic capability and reduce reliance on multi-national firms for their cloud services. Whilst keeping data “in-country” is a key consideration, this does not always imply data sovereignty. In general, commercial public clouds provide data residency by building out regions in specific countries. While customer data may be resident locally, account information and metadata may not be. Resident data may be subject to compelled access by a foreign authority.

Ask questions and stand a chance to win a gift!

10:30

A Resilient Future Government: Harnessing Technologies to Create Forward-Looking Nationwide Digital Services.

Michael Langeveld

Chief Technology Officer, HPE

Countries across Africa are reimagining their digital governments and aiming to deliver trusted, personalized, and seamless experiences to citizens and enterprises alike. New agile policies and digital services are expected to empower individuals, create widespread equity and opportunities, spearhead development of the economy, and deliver excellent social and policy results. However, such new outcomes and value creation pursuits are not without regulatory, cybersecurity, procurement, and redundancy risks.

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10:45

Transforming the Government Workforce with AI-Based Digital Workers and Chatbots

Government CIOs are driving business modernization and transformation to empower digitally resilient organizations. Armed with strategic AI road maps, they are leading the re-platforming of the organization, enabling a skilled, data-driven, collaborative hybrid workforce, and driving innovation to create well-orchestrated AI approaches to customer journeys. The growth and adoption of AI, RPA, and intelligent automation solutions such as chatbots is giving rise to a new digital worker and that is rapidly changing the nature of the government workforce and the skills that are required.  

Ask questions and stand a chance to win a gift!

11:00

Reimagining the Future of Government in the Era of Digital Transformation

Jonathan Tullett

Associate Director, IT Services

Ask questions and stand a chance to win a gift!

11:20

Tea / Coffee & Networking Break

11:50

Integrating Environmental Monitoring and Management in Smart Cities

Environmental hazards can result from human activities or natural processes and may impact the health of those exposed and threaten the surrounding environment. Governments are looking to ensure clean air, land, and water and reduce environmental risks by providing communities, individuals, businesses, and state and local authorities with accurate information such as cloud-based advanced pollution and waterborne pathogen monitoring systems. These systems detect air quality degradation and predict blooms for early action to effectively participate in mitigating environmental risks

Ask questions and stand a chance to win a gift!

12:05

Government Omnichannel Portals: Then and Now

Current government provision of information and services exists largely in separate and disconnected domains: physical, online, and mobile. Most lack a clear and easy user experience for navigation, causing constituent experiences to be disjointed, inconsistent, and disconnected. What are some of the latest digital portals and how do they allow the customer journey to begin and be completed on any device via any channel, thereby optimizing the customer experience?

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12:20

Digitalizing Risk Analysis for Fraud Detection and Anti-Corruption

Governments have a good handle on procurement and payments, but they still struggle with fraud and corruption. Expanding their capacity to identify and analyze risks through automated, data-driven risk assessment tools enables governments to be good stewards of public funds. Agencies can improve their fraud detection success rate by using predictive analytics and by setting compliance management rules

Ask questions and stand a chance to win a gift!

12:35

(Parallel Sessions)

Session A: A Data-Driven Public Sector: The Personal Touch

12:35 - 12:40

IDC Overview

Jonathan Tullett

Associate Director, IT Services
12:40 - 12:55

Creating Customer Journeys in the Government Services

12:55 - 13:10

Digital Sovereignty and Data Privacy

13:10 - 13:55

Panel Discussion: A Data-Driven Public Sector: The Personal Touch

Session B: Securing Digital Government: Today’s Biggest Challenge

12:35 - 12:40

IDC Overview

Keoikantse Marungwana

Senior Research & Consulting Manager
12:40 - 12:55

Cybersecurity Policies & Regulations and Compliance

12:55 - 13:10

Digital Sovereignty and Data Privacy

13:10 - 13:55

Panel Discussion: Securing Digital Government: Today’s Biggest Challenge

John Bosco Arends

Group Head Information and Network Technology Operations, City of Johannesburg

Session C: Governing Digital Government: The Legal & Regulatory Frameworks

12:35 - 12:40

IDC Overview

Arnold Ponela

Senior Research Analyst, Client Devices, META Region
12:40 - 12:55

Data and Digital Sovereignty

12:55 - 13:10

Government Cloud Strategies

13:10 - 13:55

Panel Discussion: Learning from the Private Sector’s Approach to Customer Experience

Session A: A Data-Driven Public Sector: The Personal Touch
12:35 - 12:40

IDC Overview

12:40 - 12:55

Creating Customer Journeys in the Government Services

12:55 - 13:10

Digital Sovereignty and Data Privacy

13:10 - 13:55

Panel Discussion: A Data-Driven Public Sector: The Personal Touch

Session B: Securing Digital Government: Today’s Biggest Challenge
12:35 - 12:40

IDC Overview

12:40 - 12:55

Cybersecurity Policies & Regulations and Compliance

12:55 - 13:10

Digital Sovereignty and Data Privacy

13:10 - 13:55

Panel Discussion: Securing Digital Government: Today’s Biggest Challenge

Session C: Governing Digital Government: The Legal & Regulatory Frameworks
12:35 - 12:40

IDC Overview

12:40 - 12:55

Data and Digital Sovereignty

12:55 - 13:10

Government Cloud Strategies

13:10 - 13:55

Panel Discussion: Learning from the Private Sector’s Approach to Customer Experience

Ask questions and stand a chance to win a gift!

13:15

Lunch & Networking

14:10

Summary & Close

Partners

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Gold Partner
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General Information

 

 

 

The Maslow Hotel, Sandton, South Africa

 

 

 

 

Wednesday, October 19, 2022

 

 

 

 

09:30 AM (SAST Time)

 

 

 

 

Language
English

Registration Fee
Free of Charge : For End Users (not IT + Consultant companies)

Contact

For More Information, contact: Lizelle Jones - Senior Conference Manager, South Africa

Mobile: +27 73 4043099 | Email: ljones@idc.com

 

Location

The Maslow Hotel, 6 Sandown Valley Crescent, Sandton

Contact Us

Vineshia Petersen

Senior Conference Manager

Lydia Botha

Senior Sales Manager, IDC Soufth Africa

About IDC

58 Years | 1300 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.