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IDC Egypt CIO Summit 2023

Enabling the Digital Economy's Leaders

IDC

In 2023, we are going further, together!
Join us for the 9th Edition.

The digital economy continues to expand in scale and sophistication at an unprecedented rate, driving the transformation of citizen, customer, and employee experiences and the rise of digitally enabled services such as remote healthcare, distance learning, remote work, and mobile banking.
Overview
Egypt's dynamic digital economy continues to expand in scale and sophistication at an unprecedented rate, driving the transformation of citizen, customer, and employee experiences and the rise of digitally enabled services such as remote healthcare, distance learning, remote work, and mobile banking.

The last few years have seen the emergence of digital-native firms, equipped with new business models and armed with substantial venture capital funding. Despite economic headwinds such as currency volatility, high import duties, and inflation, in the longer term, the government's reforms will lead to an increased influx of FDI. In the interim, technology continues to disrupt supply chains in numerous industries, fueling growth in areas such as ecommerce, direct-to-consumer services, digital payments, and cloud kitchens. With the metaverse and Web3 paradigms on the horizon, further disruption is expected to individual, enterprise, and industrial digital experiences.Egypt's ICT sector growth, which has accelerated due to a series of government investments, capacity-building initiatives, and training programs, is helping to drive Egypt's digital transformation, positioning the country as a potential regional technology hub. Propelled by an enabling government, massive digital transformation projects will continue to shape Egypt's future, with multiple government bodies and government-owned companies engaging consulting firms to develop their IT and business strategies and long-term investment road maps.

The IDC Egypt CIO Summit 2023 will bring together the region's foremost IT and telecom leaders, digital government pioneers, digital regulators and authorities, and industry thought leaders.

Hosting Egypt's most prominent CTOs, and CIOs and senior IT executives, the event will examine the current state of the digital economy, assess its ongoing impact on citizens, customers, employees, and operations, address the key challenges that need to be overcome, and outline proven best practices and strategies for driving future success.
Why Attend?
• Indeed, IDC research shows that 54% of organizations in Egypt rate product innovation as a key business priority for the next 12-18 months, while 48% have the same opinion about operational transformation. At the same time, 52% of organizations in Egypt are accelerating the digitalization of their operations as they strive to address IT cost/price increases stemming from inflation and devaluation of the local currency. The IDC Egypt CIO Summit 2023 will bring together the country's foremost IT and telecom leaders, digital government pioneers, digital regulators and authorities, and industry thought leaders. Hosting some of the most prominent CTOs and CIOs from across Egypt and the wider Middle East, the event will examine the current state of the digital economy, assess its ongoing impact on citizens, customers, employees, and operations, address the key challenges that need to be overcome, and outline proven best practices and strategies for driving future success.

Delegate Journey

Don't miss out on an extraordinary and unparallel experience at the IDC Egypt CIO Summit 2023

Key Topics

Impact of Sustainability on Technology Vendor

Application Modernization strategies

Effective Hybrid Cloud Deployment

Developing an AIOps strategy and practices

Full stack Observability

Leveraging Low Code / No Code platforms

Orchestrating Digital Infrastructure for hybrid environments

Charting a Data-driven digital strategy

Intelligent automation

Predictive analytics strategies

Zero Trust security approaches

Cybersecurity Policies & Regulations and Compliance

5G impact – network architectures, market strategies and use cases

2022 Event Highlights

Agenda

Filter Topics

Thursday June 8, 2023
8:00

Registration & Networking

9:05

IDC Welcome Address

9:10

IDC Keynote: The Future of Enterprise Innovation

9:40

Evolution of the Human Species

10:10

Egypt's Accelerated Digital Journey

10:35

Opening Address

10:55

Tea/Coffee & Networking Break

Summit Sessions

11:25

Start of Session Raffle

11:30

Sustainability Who? The Power of the CIO in the Most Daunting Challenge of Our Times

11:45

Q&A (Ask Questions, Rate Sessions & Stand a Chance to Win Raffle Prizes)

11:50

Flexible Digital Business with Open Hybrid Cloud

12:05

Q&A (Ask Questions, Rate Sessions & Stand a Chance to Win Raffle Prizes)

12:10

Digital Transformation: A Journey, Not a Destination

12:25

Q&A (Ask Questions, Rate Sessions & Stand a Chance to Win Raffle Prizes)

Platinum Sessions

12:30

Unified AI for Customer Experience

12:40

Q&A (Ask Questions, Rate Sessions & Stand a Chance to Win Raffle Prizes)

12:45

Redefining Security for the New Digital Era

12:55

Q&A (Ask Questions, Rate Sessions & Stand a Chance to Win Raffle Prizes)

13:00

Tea / Coffee & Networking Break

TFG Sessions

13:20

Start of Session Raffle - Sony Headphones (Liferay)

13:25

Data Security and How to Keep Your Businesses Running

13:35

Q&A (Ask Questions, Rate Sessions & Stand a Chance to Win Raffle Prizes)

13:40

Managing the Data Life Cycle with Distributed Cloud Architecture

13:50

Q&A (Ask Questions, Rate Sessions & Stand a Chance to Win Raffle Prizes) Apple Airpods Max (CloudEra)

13:55

CIO Panel: Sustainable Strategies & Technologies: Operationalization, Impact Measurability, Business Value Creation

14:30

CIO Panel Talent Development & The Demand For New Skills: How Do You Structure Your Team Optimally

15:05

Partners Felicitation

15:15

Lunch

16:15

End of Summit

Speakers

Nagia El-Emary

Country Director (Egypt) & Senior Consultant (MEA), IDC

Jyoti Lalchandani

Group Vice President & Regional Managing Director (META), IDC

Neil Harbisson

The World’s First Officially Recognized Human “Cyborg”

Eng. Ahmed Elzaher

Chief Executive Officer, ITIDA

H.E. Dr. Amr Talaat

Minister of Communications and Information Technology (MCIT), Egypt

Miguel Lasprilla

Chief Technology Officer, Software AG (MET Region), Software AG

Ayman El-Sheikh

Director, Solution Architecture, Red Hat

Norberto Mateos

EMEA Partner Sales Director – National System Integrators, Intel

Ahmed Adly

Senior Solution Engineer, VMware

Roland Boulos

Director of Solutions Consulting, Sprinklr

Ahmad Abou Zaher

Senior Solutions Engineer, Enterprise, Cloudflare

Jawad Moghnieh

Regional Leader, Veeam Software

Tariq Salameh

Solutions Engineer Manager, Middle East & Africa, Cloudera

Sherine Barakat

IT Sr. Director – Egypt IT Lead, PepsiCo, Inc.

Dina Gabra

Patients Services and Solutions Lead, Novartis IM Egypt

Kamal Khafagy

Chief Information and Technology Officer (CITO), GB Corp

Manal Hassan

Group Chief Sustainability Officer, Elsewedy Electric

Mohamed Ibrahim

Director of Customer Experience & Executive Coach

Eng. Dawlat Hashem

CIO, Egyptian Natural Gas Holding Company

Sherif Hamdy

Head of ICT Operations, Orange

Islam Gomaa

CIO, Al Ahli Bank of Kuwait, Egypt

Dr. Emad Helmy

Executive Director of Cyber Security, National Telecommunications Regulatory Authority, Egypt

View All Speakers

Partners

Strategic Partner
Summit Partner
Summit Partner
Summit Partner
Platinum Partner
Platinum Partner
Technology Focus Group Partner
Technology Focus Group Partner
Exhibit Partner

Photo Gallery

Venue

The Nile Ritz Carlton
1113 Nile Corniche, Ismailia, El Nil

Knowledge Hub

Analyst Spotlight
A New Approach to Security in the Post-Pandemic World

Frank Dickson
Group Vice President, Security & Trust, IDC


As we enter 2023, we can finally, for the most part, put reactionary moves due to COVID-19 behind us as the disease moves from a pandemic to an endemic part of daily life. We have accepted that digital transformation moved at a feverish pace, transitioning our enterprises to digital first years before we anticipated. The possibilities of remote work gave way to the reality that hybrid work is here to stay. These are truths that we have accepted.

Analyst Spotlight
A New Approach to Security in the Post-Pandemic World

Frank Dickson
Group Vice President, Security & Trust, IDC


As we enter 2023, we can finally, for the most part, put reactionary moves due to COVID-19 behind us as the disease moves from a pandemic to an endemic part of daily life. We have accepted that digital transformation moved at a feverish pace, transitioning our enterprises to digital first years before we anticipated. The possibilities of remote work gave way to the reality that hybrid work is here to stay. These are truths that we have accepted.

The economic headwinds we are experiencing have re-energized a trend that was muted by the pandemic. The C-suite appreciates the value and importance of security both now and into the future. C-level executives are actively planning continued investments in security to ensure the viability of their enterprises. However, C-level executives are growing tired of the continually growing financial appetite of security and are looking to reduce spending when and where possible. They are demanding accountability for the spend; in essence, they are looking for secure outcomes that are measurable and meaningful.

The result of this security confluence is a migration of approaches. The breach detection mindset of the past is giving way to a view that positions security as a way of improving an organization's cyber-risk posture, a posture that is tightly coupled with the goals of the organization and decreasing business risk. In its 2023 Future of Trust FutureScape, IDC predicted that by 2025, 45% of CEOs, fatigued by security spending without predictable ROI, will demand security metrics and results measurement to assess and validate investments made in their security program.

The IDC Middle East CIO Summit 2023 will look to address security in this new reality. We will help guide you in working with the CEO and boards of directors as we transition to delivering secure outcomes and a trusted organization to our executive constituencies.

Analyst Spotlight
Cloud Overspend and the Role of CloudOps and FinOps

Matt Eastwood
Senior Vice President, Worldwide Research, IDC


Over the past few years, IDC has seen investments in cloud grow rapidly as enterprises build their digital footprints. In many cases, this growth has occurred without the proper governance necessary to ensure resources are optimized appropriately. And the impact on budgets has been significant, with cloud now representing 35-40% of a typical IT budget. Additionally, the typical enterprise is reporting that their cloud overspend can be upwards of 25-35% today. Customers are clearly struggling to understand how to best optimize cloud spend for architectural and business benefit while also allocating cloud costs to the correct team.

Analyst Spotlight
Cloud Overspend and the Role of CloudOps and FinOps

Matt Eastwood
Senior Vice President, Worldwide Research, IDC


Over the past few years, IDC has seen investments in cloud grow rapidly as enterprises build their digital footprints. In many cases, this growth has occurred without the proper governance necessary to ensure resources are optimized appropriately. And the impact on budgets has been significant, with cloud now representing 35-40% of a typical IT budget. Additionally, the typical enterprise is reporting that their cloud overspend can be upwards of 25-35% today. Customers are clearly struggling to understand how to best optimize cloud spend for architectural and business benefit while also allocating cloud costs to the correct team.

One of the ways that enterprise IT customers are tackling this challenge is through the implementation of CloudOps and FinOps. CloudOps is the practice of optimizing and managing the use of cloud resources, while FinOps is the practice of managing financial aspects of cloud operations. Together, these practices allow customers to better understand their cloud usage and costs, and to identify areas where they can reduce expenses effectively.

For example, by using CloudOps tools, customers can monitor and adjust their usage of resources such as storage and computing to ensure they are only paying for what they need. Additionally, FinOps techniques such as forecasting and budgeting can help customers plan and control their spending, preventing unexpected or unnecessary cloud charges.

As a result of these efforts, many enterprise IT customers are seeing significant reductions in their cloud expenditures and can more effectively allocate their IT budgets to other areas of the business. This can mean the difference between a project being viable or not. It also allows these users to have a better understanding of what they pay for and predict future costs, which can help them avoid financial surprises and make more informed decisions. And as many organizations deal with financial headwinds in the market, the time to implement or augment internal CloudOps and FinOps functions is now.

Partner Spotlight
The Future of Customer Service: Trends to Watch

Haitham Elkhatib
SVP Growth Markets, Sprinklr

Renowned architect, systems theorist, author, designer, inventor and futurist Buckminster Fuller said, “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”

Partner Spotlight
The Future of Customer Service: Trends to Watch

Haitham Elkhatib
SVP Growth Markets, Sprinklr


Renowned architect, systems theorist, author, designer, inventor and futurist Buckminster Fuller said, “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”

Customers are, and always will be, the heart of any successful business. Yet nowhere is the stagnation of enterprise technology more evident than how we service and support them. Despite the buzz of digital transformation, it’s shocking to see how similar today’s contact centers are to the contact centers of 10 or 20 years ago.

To truly change the way businesses service customers, I’ve identified four trends that companies can capitalize on to future proof their contact centers.

1) Eliminate a voice-first approach. Many enterprise companies are still stuck with core systems that are decades old. According to some estimates, up to 85% of contact center agent seats are still supported by on-premises solutions that take a voice-first approach. I believe companies will eventually realize that voice-based systems are expensive, inefficient, and deliver a poor customer experience.
2) Shift from reactive to proactive customer service. Next-generation contact-center-as-a-service (CCaaS) solutions don’t wait for a customer’s inbound call. The new model for customer service is proactive, not reactive. Why wait for complaints or even a crisis?
3) Leverage customer data to improve experiences. Contact centers fueled by insights activate a very different model for service and dramatically improve customer experience. Every one-star review can become a prioritized ticket to resolve. Every mean tweet becomes an opportunity to create an advocate.
4) Put AI at the heart of the contact center. AI that is dynamic and trained to learn and grow sits at the heart of a leading contact center. AI powers forward-thinking brands to proactively listen for relevant conversations, to distill and quickly analyze massive volumes of data and insights to engage with customers on the digital channels of their choice.

New Model: Less Service is Better Service

For today’s consumer, the best service is no service. Proactive listening and insights inform product development, marketing, and sales to help address common pain points and eliminate the need for service at all.

The second-best service is findable, self-service help or virtual agents. Trust me, your customer does not want to call you. AI can provide answers to common issues.

When a customer needs an agent’s support, a brand is ready with its third-best option. Agents need a system that captures and preserves the context from any previous interaction — and makes that context readily available so they can move forward with the best resolution.

By taking advantage of new technology trends in the right way, contact centers of the future can shift from being cost centers to revenue drivers.

Analyst Spotlight
The Three Core Pillars of Efficient Digital Infrastructure

Shahin Hashim
Associate Research Director, IDC


Pandemic-induced transformation has enabled governments and enterprises across all industries to deliver their products and services through digital channels. The sheer pace of this transformation has been a once-in-a-lifetime experience worth living through.

Analyst Spotlight
The Three Core Pillars of Efficient Digital Infrastructure

Shahin Hashim
Associate Research Director, IDC


Pandemic-induced transformation has enabled governments and enterprises across all industries to deliver their products and services through digital channels. The sheer pace of this transformation has been a once-in-a-lifetime experience worth living through. As we move forward into 2023, the digital world has become the norm for most industries and organizations. This requires them to constantly innovate and improve their digital offerings to meet changing customer expectations, making a digital-only approach the default strategy for many.

The implementation of highly responsive, resilient, and agile infrastructure is the foundation for any digital-first/only organization. IDC defines this as digital infrastructure, and our Future of Digital Infrastructure Framework helps technology suppliers to position their infrastructure products and services. It also assists technology buyers in defining their road maps for infrastructure transformation, enabling them to attain their ultimate digital infrastructure goals.

The framework is built around three core pillars:

Cloud-Native Technologies: This refers to any modern network, compute, and storage infrastructure, as well as software solutions and technologies delivered at cloud scale and with cloud attributes. These technologies enable frictionless governance, data management and mobility, and security compliance for enterprise workloads across the edge, core, and cloud, thus proactively preparing enterprises to face the interconnected uncertainties of the new world order.

Autonomous Operations: This is a model that allows organizations to run their infrastructure services in a highly automated and self-sufficient manner. This enables more efficient and reliable operations, freeing up resources and enhancing the overall customer experience. To achieve the most advanced level of autonomous operations, organizations can use a combination of modern programmable infrastructure with an API-enabled automation control plane coupled with a suite of cloud-native tools such as full stack observability, intelligent monitoring, asset management, configuration management, application performance management, and end-user experience management. Such an API-driven control plane enables DevOps teams to increase their developer velocity. Additionally, the IT service management function can be enhanced by adopting a proactive approach using AIOps augmented with AI/ML models, helping to significantly reduce the time to detect, respond to, and resolve incidents.

Ubiquitous Consumption: This refers to the utilization of digital infrastructure building blocks based on business objectives, regardless of the location of consumption or the method of delivery. This can include the consumption of resources at the edge, core, or cloud, as well as whether they are shared or dedicated. Essentially, it is about being able to consume the necessary digital resources in a flexible and adaptable manner so that they can be used to achieve desired business outcomes.

The future of digital infrastructure is an exciting one, and it will be interesting to see how organizations continue to leverage these developments to drive their digital-only journeys.

Partner Spotlight
Modern Data Protection in the Age of Digital Transformation

Jawad Moghnieh
Regional Leader, Veeam Software


Over the past few years, we have witnessed an acceleration of digital transformation initiatives across regional enterprises in the Middle East. This has brought with it a multitude of challenges and complexities relating to multicloud/hybrid-cloud architectures and Kubernetes adoption.

Partner Spotlight
Modern Data Protection in the Age of Digital Transformation

Jawad Moghnieh
Regional Leader, Veeam Software


Over the past few years, we have witnessed an acceleration of digital transformation initiatives across regional enterprises in the Middle East. This has brought with it a multitude of challenges and complexities relating to multicloud/hybrid-cloud architectures and Kubernetes adoption.

At the same time, the incidence of ransomware is also on the rise. Indeed, according to the Veeam Data Protection Trends Report 2023, 86% of organizations in the Middle East and Africa fell prey to ransomware attacks in 2022.

Businesses cannot stand still, particularly in times of crisis. IT and data protection teams have a big task ahead keeping up with ramping workloads and ensuring they close the gap between technology and how well it is backed up and protected.

So, as budgets constrict, enterprises need to optimize every dollar and make sure the right workloads and applications are prioritized and protected. They also need to ensure that a simple, flexible, reliable, and powerful modern data protection solution is in place; one that protects all environments — cloud, virtual, physical, SaaS, and Kubernetes. Only then can enterprises ensure they're sufficiently protected and ready for turbulent times ahead.

Partner Spotlight
Five Essential Features for a Successful Customer Portal

Moussalam Dalati
General Manager, Liferay Middle East & Africa 

Keeping customers happy is essential to maintaining a healthy business. But recent disruptions like the global pandemic and economic uncertainty have made that harder than ever to achieve as customers expect more out of their digital solutions. To meet these changing demands, organizations need to have the tools and processes in place to support the customer experience from end to end.

Too often, however, companies lack adequate tools or use a disparate patchwork of tools, which creates a disjointed and frustrating user experience. So, what's the solution? To empower your clients and customer-facing teams with a modern customer portal.


Partner Spotlight
Five Essential Features for a Successful Customer Portal

Moussalam Dalati
General Manager, Liferay Middle East & Africa


Keeping customers happy is essential to maintaining a healthy business. But recent disruptions like the global pandemic and economic uncertainty have made that harder than ever to achieve as customers expect more out of their digital solutions. To meet these changing demands, organizations need to have the tools and processes in place to support the customer experience from end to end.

Too often, however, companies lack adequate tools or use a disparate patchwork of tools, which creates a disjointed and frustrating user experience. So, what's the solution? To empower your clients and customer-facing teams with a modern customer portal.

What to Look for in a Customer Portal

So, what capabilities and functionality should you look for in a customer service portal? While it's easy to find examples of exceptional customer portals, let's take a look at some essential features.

At a fundamental level, your self-service solution needs to offer 24/7 accessibility, fast response times to questions or issues, and consistency across all channels and interactions. Beyond that, a customer portal should help your organization:

Connect Systems in Your Tech Stack: Your portal should connect disparate systems within your tech stack, providing a single gateway for customers to access all the content, tools, and resources they need while staying consistent with your brand.

Deliver a Unified Experience: Once you have a portal connecting your systems, you can create workflows, unlock insights, and streamline processes to deliver a better, more unified experience to both your customers and employees.

Streamline Customer Onboarding: A portal needs to offer a streamlined onboarding process so customers can start seeing the success of your product or service as soon as possible. This increases the likelihood that they will integrate it into their routine and recommend it to others.

Improve Navigation: Customers expect an easy way to answer their own questions. Your self-service solution should have a user-friendly interface, simple navigation, and powerful search features to help them find what they need.

Keep Your Portal Up-to-Date: Outside of the customer, a portal should also improve your team's experience by equipping them with the tools they need to keep everything up to date.

DXPs Make It Easier to Manage Experiences

As customer expectations rise, many organizations seek individual tools to handle some aspect of self-service. However, as mentioned in the previous section, a fundamental step for driving efficiency and providing a seamless experience is to unify these tools in one place. You can otherwise end up with a disjointed, confusing customer experience.

This is where a digital experience platform (DXP) comes into play. A DXP offers all of the tools you need to streamline customer support interactions and enhance visibility into user behavior. By connecting your organization's existing systems and providing out-of-the-box self-service tools, the right DXP allows you to deliver a more reliable, consistent, and scalable digital experience for your users.

Contact Us

Ronita Bhattacharjee

Vice President - Conferences, IDC Middle East, Africa, & Turkey

+971 4 391 2747

Taher Hamdan

Senior Sales Manager, Conferences, IDC Middle East, Turkey & Africa

+971506591320

About IDC

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110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.