CIO Leadership Roundtable

In less than a year, generative AI has captured the attention, imagination, and trepidation of technology and business leaders across the world. However generative AI is just one part of a broader digital journey that organizations have been on over the past decade. At each stage of this digital journey, new leadership skills have been required to evolve business models, culture, and technology investments. In readiness for the next chapter, this session will outline the five leading areas for organizations preparing for ‘AI Everywhere'.

Innovation is not stagnant. Technology is evolving, people are evolving, and industries are converging. Discover how leading organizations are driving their innovation agendas and how CIOs are maximizing value through enabling technology.

Generative AI is a rapidly evolving technology with the potential to redefine work and revolutionize industries across the board. By transforming businesses and fostering digital transformation, it will radically shape the future. Embrace this technology now and unlock unpreceded innovation capabilities.

Digital trust is earned. Digital trust happens when customers know their data is safe, secure, and handled with care. With the right partner, organizations can safeguard critical data by anticipating threats, integrating security in all environments, and using automation to fill any gaps, all while leaving open space for innovation. At the same time, application is key. If organizations cannot implement, execute, or build, they need to craft new strategies. By joining this session, participants will gain valuable insights and practical solutions to strengthen digital trust, safeguard data, and protect stakeholders' interests. 

Future CIOs must go beyond their usual focus on operational efficiency – they need to help businesses cope with macro challenges like geopolitical instabilities, new supply and energy disruptions, and significant economic uncertainties. They must also be critical execution leaders as lines of business and operational teams struggle with micro challenges like changing client expectations and significant price instabilities in raw materials and labor.

As we head towards a Digital First world, technology has become the primary instrument for success and survival of organizations. Business and technology leaders need to collaborate to build resiliency as they navigate towards the future enterprise. What's become clear in the last year is that intelligence – data driven processes leveraging machine learning with rising degrees of autonomy – is playing a leading role in an organization's transformation to a resilient digital business that's sufficiently agile to navigate the choppy waters of today and tomorrow. But there are other equally important considerations in building a truly digital business: of organization, leadership and the future of work. The speed at which organizations get ROI from their intelligent technology investments is becoming an increasingly important success factor.

The future customer experience will be hyper personal, immersive, intuitive, and prescriptive. Brands will need to learn how to maintain natural, human connections at scale in a digital-first world through consent, trust, and cognitive empathy. Enterprises must learn how to use innovations such as analytics, AI, augmented/virtual reality, and human-machine augmentation, among others, in a customer-centric context to rethink the digital-first experience.

IT leaders around the world faced many disruptive challenges in 2022 that have manifested in 2023, from IT supply chain issues to continued difficulties with securing skilled people to support new digital business initiatives. While the top challenges have changed over time, concerns about the rising cost of technology due to inflation and “extra cost bumps” due to currency fluctuations topped the list of organizations across regions in 2022. Today’s CIOs thus need to walk a tightrope to balance business growth with technology efficiency.

This session explores best-practice models to help improve IT cost and performance. Whether shedding legacy systems, migrating to the cloud, or undertaking comprehensive digitization of existing services, this session will showcase the essential elements required for massive improvement. Discover insights from industry leaders and develop a clearer road map for taking command of your IT cost and performance. Join us for this enlightening session!