IDC Saudi Arabia CIO Summit 2024

In today's rapidly evolving digital landscape, businesses must innovate swiftly to stay competitive. A robust digital experience platform is a powerful tool that allows organizations to accelerate growth by harnessing the potential of low-code development and generative AI. With flexible architecture, enterprises can create, deploy, and scale custom solutions with minimal coding, reducing time to market and driving efficiency. By integrating generative AI capabilities, organizations can also automate complex tasks, personalize user experiences, and foster a culture of continuous innovation.

In today's fast-paced business environment, the sheer volume and variety of documents that organizations deal with can be overwhelming. The increasing complexity and the rising business importance of documents create bottlenecks in traditional processing methods. From invoices and contracts to know-your customer compliance forms, manually handling documents is time consuming, error prone, and resource intensive. This is where tailored AI solutions come into play, transforming the landscape of document processing. What sets AI apart is its ability to recognize and extract critical business information from an unlimited number of document layouts, validate details, and highlight any discrepancies found. Through embracing AI for intelligent document processing, organizations not only overcome the challenges of document complexity and volume but also gain a strategic advantage. This session explores how a successful implementation of an AI-powered intelligent document processing solution can revolutionize the processing of custom documents.

The intensity of work, overload of information, and need for always-on availability are outpacing our ability to keep up. According to a survey, 30% of CIOs prioritize "growth driven by employee productivity" as their top concern. Another survey identified "difficulty in accessing information" as one of the top 5 barriers to productivity. Attend this session to experience how SymphonyAI's AI-powered IT service management (ITSM) platform and Enterprise Copilot can help lift the drudgery of work and unleash the productivity of employees. Leveraging the power of generative AI, SymphonyAI Enterprise Copilot delivers faster responses and superior services in a new way to boost employee engagement and performance.

AI can offer significant benefits for ERP systems, enabling simpler process automation, better decision-making, and improved user experiences. Should these AI capabilities be developed inside the ERP ecosystem using the vendor’s platform or outside, on the corporate data platform? Come to this session to learn about the intersection of AI and the back-office ERP and explore the trade-offs, costs, and ROI of different strategies for you to consider in your AI evolution. Uncover how to create an AI roadmap for your ERP system that maximizes business ROI and identify high-value use cases for AI, risks and common pitfalls, and strategies for maintaining agility in an ever-changing landscape.

AI is top of mind for all companies to drive new innovation, better productivity, and deeper competitive differentiation. At Snowflake, we believe an enterprise data strategy is a prerequisite for AI. And a simplified data foundation–across all data and workloads–is the first step to get there. Simply put, a data foundation is a requirement to unlock future AI innovation. Once established, businesses can start scaling with applications, too.

In today's fast-paced digital landscape, organizations are increasingly turning to AI-driven data analytics to stay competitive and responsive to market demands. This talk explores how GenAI is revolutionizing data analytics, enabling businesses to not only enhance productivity but also deliver superior efficiency. We will delve into practical applications of GenAI in data processing, analytics, and decision-making, demonstrating how these technologies can streamline operations, and uncover actionable insights. 

Remember when the internet revolutionized the way we work and communicate? The AI Revolution is poised to reshape entire industries and every process within our businesses. A clear and strategic AI roadmap is critical - those that start scaling now will be ahead.

Join Kore.ai to discover how we have partnered with global leaders over the past decade and how our industry leading platform delivers multilingual, multichannel and responsible AI growth across their enterprises - at scale.

From enhancing customer experience to revolutionizing employee engagement and operational efficiency, we'll explore how AI can help your organization innovate securely and sustainably. Let’s take the next step together into a future defined by intelligent technology and transformative leadership.

When your data is compromised or destroyed, your backups are your best line of defense. As a direct result, your backups are now the prime target of cybercriminals, posing an existential threat to your business and creating the unfortunate reality that:

- Unlike a flood or a fire, a bad actor is actively working against you

- Backup repositories are the most targeted during an attack

- Compromised backups are rendered completely unusable

Complete your data resilience strategy with the best in class platform to protect, manage, and secure your most important asset – your data.

Manage AI workload complexity without impacting business agility and innovation with end-to-end app lifecycle management of workloads

The Dell AI Factory is a cutting-edge solution designed to streamline and accelerate the adoption of artificial intelligence within enterprises. By leveraging a strategic partnerships, Dell integrates advanced AI infrastructure and software to deliver a comprehensive, end-to-end AI enterprise solution.

Embracing artificial intelligence (AI) to transform to next-gen DevOps represents a forward-thinking approach that elevates DevOps practices via modern technological advancements to support the disruptive business models and organizational needs allowing to compete in the new era of digital economy.

OpenText DevOps Cloud and DevOps Aviator platform deliver end-to-end value stream management by providing a flexible, AI-based platform that powers the entire software development lifecycle, from strategy to delivery.

This AI-powered platform seamlessly works with existing commercial and open-source software development tools to align strategic business objectives with software resource investment. It optimizes production efficiency, mitigates risk and maximizes ROI across an organization.

Imagine having complete visibility of the data life cycle from ingestion to consumption, which would simplify your data operations with intelligence. Fuel your digital business growth with a modern data foundation and a holistic data strategy with data observability. Join this session to understand how Kyndryl's global expertise, combined with the latest know-how from technology partners and hyperscalers, can make your business ready for AI.

Leverage Confluent event streaming to enhance your AI systems, vector databases, and AI-powered applications by utilizing well-curated, highly governed, and trustworthy streaming data, enabling real-time contextual inferences from vast datasets

In today's fast-paced digital landscape, effective technology adoption is crucial. However, according to McKinsey, 70% of digital transformation projects fail to meet their stated goals. Many organizations struggle with low user engagement and prolonged implementation times. A unique DAP addresses these challenges by offering in-app guidance and support to ensure seamless user onboarding and training. With tailored walkthroughs and real-time assistance, businesses can enhance productivity and reduce support costs. For example, an insurance company can save on training and support costs while improving user engagement and proficiency across their critical applications through this DAP.

This session unveils the keys to future proof your IT landscape and explores the dynamic trinity of modernization, cloud, and AI within content services. The session examines these critical aspects with real-world examples, revealing the blueprint for a "rock solid" modern IT infrastructure that will empower your people to be the most effective and efficient they can be. Discover how the strategic adoption of cloud not only meets scalability and security needs but also lays the foundation for unlocking the full potential of AI, freeing your employees to unlock their creativity and enhance their capabilities.

In today’s fast-paced digital landscape, CIOs face the challenge of managing ever-growing volumes of enterprise data while ensuring security, compliance, and operational efficiency. FileOrbis is at the forefront of addressing these challenges, offering cutting-edge, AI-enabler file and content management solutions designed to empower CIOs in their strategic roles. This presentation will explore how FileOrbis’s advanced capabilities provide robust security measures, ensure compliance with complex regulations, and enable AI to streamline workflows and eliminate risks. With FileOrbis, CIOs can transform their organizations, driving innovation and maintaining a competitive edge in an increasingly data-driven world. Attendees will gain insights into practical strategies for implementing FileOrbis to optimize their enterprise’s file and content management, ensuring both security and compliance while unlocking new levels of efficiency and insight.

All Gulf nations are investing in AI- and ML-based observability technologies, and Saudi Arabia, with its Vision 2030, is at the forefront of adoption. Modern organizations are generating an overwhelming amount of data across apps and devices, which has overpowered the ability of traditional IT operations tools to keep up. This session will showcase a novel observability platform that helps organizations to prevent, identify, and resolve IT issues. By collecting real data from the entire IT landscape, analyzing and correlating this data, and leveraging AI for automated remediations, this solution delivers actionable insights on what is happening within your organization's IT ecosystem. It is a simple, smart, and open platform built on over 20 years of AI and ML expertise to address enterprise IT needs.

GenAI is everywhere and organizations are grappling with how to embrace AI innovation without losing control of security and data governance. In this session, we'll explore the potential of AI orchestration and intelligent agents for practical AI use cases that allow you to innovate at the pace of change and still maintain control where needed. We’ll delve into how to integrate diverse AI models and tools, optimize workflows, and enhance decision-making. Join us to understand practical applications and trends in AI orchestration and AI agents that turn your data into gold.

Discover how to push the boundaries of what is possible with data and AI technologies and find out how such technologies are designed to meet your business needs and drive success across the entire data value chain.

A recent AI Business Predictions report highlights the profound effect AI can have on how business gets done, with 73% of U.S.-based companies having already embarked on an AI strategy. Join this session to understand how the embedded AI-driven framework within the Oracle Cloud platform can help you deliver improved business performance. You will also hear how other organizations are leveraging an Oracle and AI strategy to help gain efficiencies.

This session will showcase a new approach to AI that makes the technology more accessible and easier for businesses of all sizes to embrace. It will present a series of unique strategies and examine the practical aspects of leveraging various models and queries to optimize data analysis and decision-making.

Abstract: 90% of the code in Apps today comes from Open Source Software. Whether through infiltrating the software delivery pipeline, deliberately uploading malicious components to popular repositories, or taking advantage of existing vulnerabilities in open source components, attackers are leveraging gaps in supply chain controls to compromise organizations. With GenAI quickly becoming a popular tool for developers to generate code, a new threat has emerged. AI package hallucinations is one of the more recent attack types within supply chain that is easy to execute and can have devastating effects. During this presentation we will give an overview of Supply Chain Security with some examples of the current threats, discuss AI package hallucinations, and preventative measures.

In the rapidly evolving landscape of technology, the integration of AI has become crucial for businesses seeking to innovate and stay ahead of the curve. This session will explore the transformative potential of AI, focusing on challenges and opportunities in Saudi market, and provide essential guidance on how businesses can incorporate the power of AI effectively. It will also examine how large entities like the Saudi Data and AI Authority (SDAIA) have converted some of the challenges into opportunities by releasing ALLaM, and how this a game changer in the local Saudi market. This session aims to inspire leaders to embrace AI as a key driver of future innovation and to provide actionable insights on how to implement these technologies for sustainable growth.

This presentation will focus on how C-level executives can address the diverse AI and analytics needs of their organizations through a unified, cloud-ready platform. It will emphasize the importance of moving beyond fragmented point solutions to adopt a single platform that fully supports all stakeholders, from data engineers and scientists to business analysts and MLOps teams. Additionally, it will highlight how the platform's agnostic deployment capabilities enable AI to be deployed anywhere, ensuring flexibility and scalability while driving impactful business decisions and fostering seamless collaboration across the enterprise.

In today's rapidly evolving digital landscape, businesses must innovate swiftly to stay competitive. A robust digital experience platform offers powerful tools for organizations to accelerate growth by harnessing the potential of low-code development and generative AI. With a flexible architecture, enterprises can create, deploy, and scale custom solutions with minimal coding, reducing time-to-market and driving efficiency. Additionally, by integrating generative AI capabilities, organizations can automate complex tasks, personalize user experiences, and foster a culture of continuous innovation.

In today's fast-paced business environment, organizations grapple with the daunting task of managing a vast array of documents. Manual processing methods often lead to inefficiencies, errors, and resource drain. Fortunately, tailored AI solutions offer a transformative approach to document management. By leveraging advanced analytics and AI, these solutions excel in extracting crucial business information from various document formats and layouts. Furthermore, they automate processes, validate details accurately, provide real-time insights and structured recommendations for business actions, and enhance operational efficiency. Through embracing AI for intelligent document processing, organizations not only overcome document complexity and volume challenges but also gain a strategic advantage. This session discusses cutting-edge technologies that empower businesses to manage documents effectively, unlock insights, and drive informed decision-making, ensuring they stay ahead in the rapidly evolving business landscape. It will highlight how deployment of an AI powered intelligent document process solution can transform the processing of taxation documents.

AI can offer significant benefits for ERP systems, enabling simpler process automation, better decision-making, and improved user experiences. Should these AI capabilities be developed inside the ERP ecosystem using the vendor’s platform or outside, on the corporate data platform? Come to this session to learn about the intersection of AI and the back-office ERP and explore the trade-offs, costs, and ROI of different strategies for you to consider in your AI evolution. Uncover how to create an AI roadmap for your ERP system that maximises business ROI and identify high-value use cases for AI, risks and common pitfalls, and strategies for maintaining agility in an ever-changing landscape.

AI is top of mind for all companies to drive new innovation, better productivity, and deeper competitive differentiation. At Snowflake, we believe an enterprise data strategy is a prerequisite for AI. And a simplified data foundation–across all data and workloads–is the first step to get there. Simply put, a data foundation is a requirement to unlock future AI innovation. Once established, businesses can start scaling with applications, too.

Discover how businesses are achieving significant transformations through the strategic use of data, business intelligence (BI), and generative AI. The discussion offers an in-depth look at real-world success stories, revealing practical applications, innovative strategies, and the measurable impact these advanced technologies have on enhancing operations, driving growth, and gaining a competitive edge in modern enterprises

In today's fast-paced digital landscape, organizations are increasingly turning to AI-driven data analytics to stay competitive and responsive to market demands. This talk explores how GenAI is revolutionizing data analytics, enabling businesses to not only enhance productivity but also deliver superior efficiency. We will delve into practical applications of GenAI in data processing, analytics, and decision-making, demonstrating how these technologies can streamline operations, and uncover actionable insights. 

Remember when the internet revolutionized the way we work and communicate? The AI Revolution is poised to reshape entire industries and every process within our businesses. A clear and strategic AI roadmap is critical - those that start scaling now will be ahead.

Join Kore.ai to discover how we have partnered with global leaders over the past decade and how our industry leading platform delivers multilingual, multichannel and responsible AI growth across their enterprises - at scale.

From enhancing customer experience to revolutionizing employee engagement and operational efficiency, we'll explore how AI can help your organization innovate securely and sustainably. Let’s take the next step together into a future defined by intelligent technology and transformative leadership.

Manage AI workload complexity without impacting business agility and innovation with end-to-end app lifecycle management of workloads

In a rapidly evolving world, AI is revolutionizing business by boosting productivity, fostering innovation, and reshaping work dynamics. AI in business has introduced a new mindset, a new way to think, a new appreciation for trust and data, and a new outlook on how to unleash human potential. OpenText™ Aviator ushers in this new era with predictive AI-led analytics, AI-powered conversational search, and generative AI. AI is not a threat but a partner in driving business success. Embrace AI to achieve unprecedented levels of productivity, creativity, and innovation.

Today’s competitive business environment requires the continuous availability of your IT systems, applications, and data. Your employees, customers, and business partners expect that the information, products, and services they need will be available when they’re needed.

Join this session to learn how Kyndryl helps businesses face the future with confidence — becoming operationally resilient, building trust, and mitigating enterprise risks through an integrated security and resiliency framework, strong knowledge of cyber resilience and regulations, and deep expertise in securing complex mission-critical systems.

Leverage Confluent event streaming to enhance your AI systems, vector databases, and AI-powered applications by utilizing well-curated, highly governed, and trustworthy streaming data, enabling real-time contextual inferences from vast datasets.

Training users on complex software often involves risks, as real systems are prone to errors when under experimentation. This challenge can be solved by creating a virtual mirrored environment in which users can practice without impacting actual data. This approach mitigates the risk of mistakes, accelerates onboarding, and builds user confidence. Imagine your IT team efficiently managing multiple environments like production, staging, and training — all without the added strain and cost of maintaining separate instances. This streamlined approach enhances learning while minimizing resource drain and operational overhead.

Join us as we unveil the keys to a future-proof your IT landscape and explore the dynamic trinity of modernization, cloud, and AI within Content Services. We explore these critical aspects with real-world examples, revealing the blueprint for a "rock-solid" modern IT infrastructure that will empower your people to be the most effective and efficient they can be. Discover how the strategic adoption of cloud not only meets scalability and security needs but also lays the foundation for unlocking the full potential of artificial intelligence, freeing your employees to unlock their creativity and enhance their capabilities.

In today's digital landscape, secure and efficient file server and file and content sharing is essential for enterprise transformation. FileOrbis delivers advanced solutions that ensure secure, compliant, and streamlined file management processes. This presentation will demonstrate how FileOrbis empowers organizations to enhance their file infrastructure, reduce risks, and boost efficiency. Featuring a real-life use case, attendees will discover how a leading enterprise successfully utilized FileOrbis to revolutionize its file management. The case study will showcase how FileOrbis’s security, compliance, and efficient sharing tools have driven significant improvements in data protection and operational agility. Learn practical strategies to leverage FileOrbis as a key component of your enterprise's digital transformation.

Across Saudi Arabia, ambitious giga projects to construct futuristic, technology-powered Smart Cities, tourism destinations, and economic zones are underway. These projects are leveraging advanced technologies and extensive IT infrastructure to ensure sustainable living and efficient resource management. Naturally, these Smart City projects are expected to drive technology consumption and growth in the wider digital economy. However, next-level digital innovation is required to navigate the potential challenges and obstacles that accompany Smart City projects of this scale.

In response to Saudi Arabia's significant investment in transformative giga projects such as NEOM, Qiddiya, and King Salman Park, organizations are adapting their IT functions to support ambitious national initiatives while aligning themselves with Vision 2030 goals. As these projects aim to revolutionize various sectors, the need for robust IT infrastructure and digital innovation becomes even more pronounced. Organizations have an opportunity to play a pivotal role in the realization of these giga projects by leveraging digital transformation to increase efficiency, enhance collaboration, and achieve sustainable growth. However, the scale and complexity of these projects present considerable challenges, underscoring the importance of a clearly defined IT operating model that mitigates risks and ensures project success. By aligning their IT strategies with the objectives of these transformative initiatives, organizations can position themselves as key enablers of Saudi Arabia's vision for a diversified and vibrant economy driven by innovation and technological advancement.

In Saudi Arabia's pursuit to build IT infrastructure that serves the entire GCC region, the role of IT and CIOs in business transformation will become even more paramount. As digitalization becomes imperative for success, IT leaders will be tasked with creating a technology mesh tailored to their organizations' needs while supporting regional integration goals. To derive value from IT investments, alignment with line-of-business priorities will be crucial, alongside establishment of key performance indicators and metrics for business outcomes. This strategy ensures that IT initiatives contribute tangibly to business transformation and economic activity. As Saudi Arabia positions itself as a regional technology hub, demonstrating the real value of IT investments will not only drive innovation and competitiveness but also support the broader objectives of Vision 2030, driving sustainable growth and economic diversification in the process.

In Saudi Arabia's quest to transition into a regional hub for technological development and economic diversification, IT sourcing and procurement professionals will face intense challenges. With demanding workloads and tight deadlines, they must navigate the rapidly evolving technology market while localizing resources and fostering strategic partnerships. Amid ambitious investment targets such as Expo 2030 and the FIFA World Cup, organizations are now tasked with sourcing vendor management strategies to drive better deals, reduce timelines, and support localization efforts. Prioritizing local vendors and developing the capabilities of the local workforce are essential components of these strategies, ensuring that Saudi Arabia maximizes the value of its investments and fosters sustainable growth in the technology sector. By staying abreast of emerging technologies and market trends, IT sourcing and procurement professionals can contribute to the nation's vision and play a vital role in shaping Saudi Arabia's future as a leader in technological innovation.