Business executives face a challenging paradox. On one hand, a desire to know the hidden costs and risks that lie buried within your business. And on the other hand, the time and resources needed to quantify them in the first place. However difficult to achieve, this is the gateway to understanding the true impact of these hidden issues, and the key to unlocking additional spend by your board.
The cost of downtime is a good example. The impact of downtime is typically measured at the point of occurrence yet these outages can have long-term ramifications on share price, reputation and lost productivity [Forbes, 2024]. These hidden costs are difficult to quantify and project. But they are real, and your board understand this.
Together, we will uncover the hidden costs of downtime and examine its long-term effects on shareholder value, brand reputation, and customer trust.
Discussion Highlights:
• Identifying the concealed costs and risks within your organization.
• Measuring the extended impact of downtime on share price, reputation, and productivity.
• Developing strategies to mitigate these hidden costs and secure additional investment from your board.
