New Research

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IDC's Worldwide Wallet Taxonomy, 2023

Jun-23 DOC # US50667921 Study

Authors:

• Serena Da Rold
• Jessica Goepfert
• David Lantsman

This IDC study provides a detailed description of IDC's worldwide industry and company size methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Wallet and all of IDC's worldwide vertical research. Technology suppliers may utilize this approach and structure to help them build an industry-focused organization.

"In today's hypercompetitive, budget-compressed environment, technology companies need guidance around where they should be focusing their sales and marketing efforts for the greatest potential ROI," said David Lantsman, research manager, IDC's Data and Analytics group. "IDC's Worldwide Wallet research is critical to gathering tactical data that enables more effective sales operations and marketing analytics, leading to greater lead generation and ultimately improved sales."

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Industry Marketing Handbook: Worldwide Utilities 2023

May-23 DOC # EUR150607223 Presentation

Authors:

• Gaurav Verma
• Jean-François Segalotto

This IDC Market Presentation provides the Industry Marketing Handbook, which is designed to support technology vendors marketers in building their marketing narratives for the utility industry. It can be used to tailor messaging to industry-specific challenges as well as build pertinent stories and campaigns that resonate with prospects and customers.

"Marketing leaders can use this report to gain an insightful perspective on utilities' ongoing strategic priorities and deployment horizon for key use cases. They can put emphasis on the most relevant capabilities and provide tailored guidance to support the digitalization journey of utilities. This approach would establish vendors as trusted advisors and strengthen their relationships with their clients," said Gaurav Verma, research manager, IDC Energy Insights.

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Utilities Smart Customer Operations Quarterly Update: January-March 2023

May-23 DOC # US49143123 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; smart metering, conservation and energy-efficiency initiatives, and sustainability projects; digital transformation; and emobility developments in 1Q23.

“Unpredictability has become the name of the game among utilities. The events of the past two years have been game chargers. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention from long-term initiatives, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a non-linear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance,” said Gaia Gallotti, associate research director, IDC Energy Insights.

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European Energy Customers Evaluate Their Customer Experience and Customer Journey: Part 3 of the 2022 Worldwide Energy Consumer Survey Discovery Series

May-23 DOC # EUR149140923 Presentation

Authors:

• Daniele Arenga
• Gaia Gallotti

This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was conducted between June and July. The report provides an overview of the ease — or lack thereof — of carrying out various tasks along their customer journey. It indicates the extent to which energy suppliers keep their customers informed about issues or situations that affect them. Moreover, it provides an overview of how energy providers perform regarding specific tasks and how they are perceived by customers. This comprises a view across age groups, countries (in some cases), and smart meters installed.

The survey covered 720 energy customers in EMEA, covering the following countries: France, Germany, Spain, Sweden, and the U.K.

This report is part of a series of documents unveiling the energy consumer point of view over multiple energy industry areas such as product and service satisfaction levels, communications and interactions with energy suppliers, customer experience, customer journey, and new energy products and services.

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IDC's Worldwide Future of Work Spending Guide Taxonomy, 2023: Release V1, 2023

May-23 DOC # US47826622 Study

Authors:

• Karen Massey
• Eileen Smith
• Mario Allen Clement
• Eman Elshewy
• Nicholas Guo
• Roberto Membrila
• Akira Muranishi
• Jing Qian
• Kasturi Rawool
• Angela Vacca

This IDC study provides a detailed description of IDC's Worldwide Future of Work Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Future of Work Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.

"How employers engage employees and how people work continue to evolve, enabled by digital transformation technologies and accelerated by the changing boundaries of digital workspaces and reimagined workplaces," said Karen Massey, research director of IDC's Customer Insights and Analysis Group. "IDC's Worldwide Future of Work Spending Guide presents a comprehensive view of the future of work ecosystem, and it is an invaluable resource to help vendors define and standardize their vocabulary when evaluating their positioning in this highly relevant and dynamic market."

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Utilities Asset Operations Quarterly Update: January–March 2023

May-23 DOC # US49142022 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective provides an overview of utilities' asset operations in 1Q23, covering M&As, agreements, reorganizations, and major business developments; new financial deals; major renewables infrastructure projects; major hybrid and battery energy storage projects; major green hydrogen projects; water new developments; smart meter and smart grid initiatives; microgrid initiatives and agreements; emobility developments; conservation and energy-efficiency initiatives; and IT ecosystem agreements, IT contract wins, and IT product announcements.

"Unpredictability has become the name of the game for utilities, as the events of the past two years have changed the game. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention from longer-term initiatives, contingent factors such as extreme drought and catastrophic weather events are a vivid reminder that climate is a nonlinear factor that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.

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Worldwide Wallet Methodology, 2023

May-23 DOC # US50601021 Insight

Authors:

• David Lantsman
• Jessica Goepfert

This IDC Market Perspective provides a detailed description of IDC's Worldwide Wallet methodology. It outlines the key inputs and approach to developing account-level technology spending estimates and explains the relationship with IDC's Worldwide ICT Spending Guide: Enterprise and SMB by Industry.

"IDC's Worldwide Wallet methodology is a reference document to help IDC's clients understand how to interpret the account-level spending estimates in this program," said David Lantsman, research manager, IDC's Customer Insights and Analysis. "Marrying the Worldwide Wallet data with the Worldwide ICT Spending Guide data creates a symbiotic relationship and allows IDC to leverage the expertise of hundreds of analysts, inputs, and resources as well as robust financial information."

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EMEA Utilities Industry Quarterly Update: January-March 2023

Apr-23 DOC # EUR149140623 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective provides an overview of the utilities industry in 1Q23, covering M&As, agreements, reorganizations, and major business developments; new financing deals; major traditional infrastructure projects; major renewables infrastructure projects; major green hydrogen projects; water developments; major hybrid and battery energy storage projects; smart metering, smart grid, and energy-efficiency initiatives; major emobility activities; IT ecosystem major acquisitions and agreements; major IT and OT contract wins; and IT product announcements.

"Unpredictability has become the name of the game among utilities. The events of the past two years have been game-changers. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention from long-term initiatives, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a non-linear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.

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IT-OT Convergence Survey: Implications for European Utility Asset Operators — Part 1

Apr-23 DOC # EUR150083823 Presentation

Authors:

• Daniele Arenga
• Jean-François Segalotto

The IDC Energy Worldwide Insights IT and OT Convergence Survey is a biannual study of utilities' attitude toward IT-OT integration, their organizational maturity, governance model for IT and OT functions, budget responsibility, and investment priorities.

The 2022 edition covered 153 electricity, gas, and water utilities across eight European countries: France, Germany, Italy, Norway, Sweden, Finland, the Netherlands, and the U.K.

This report is part of a series of two documents that provides insights into the convergence and progressive integration of IT and OT within the European utility industry. This document covers the following areas:

• Drivers and barriers to IT-OT integration initiatives, including support of utilities' sustainability goals
• Impact of increased IT and OT integration on business performance in different areas as well as estimated economic value of downtime
• IT and OT functions moving away from the classic segregated model toward increased coordination and integration
• Structure and hierarchical model of IT and OT organizations
• Funding of IT and OT integration projects

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Utilities Economic and Tech Spending Outlook and IT Budget Expectations for 2023

Apr-23 DOC # US46520121 Presentation

Authors:

• Jean-François Segalotto

This IDC Survey looks at the array of challenges that IT leaders face in 2023 as they develop IT budgeting plans that anticipate potential economic disruptions while still maintaining the shift to digital business models. In January 2023, IDC connected with IT leaders around the world to gain an early insight into how they are navigating disruptions and prioritizing technology investments.

IDC's Global Technology Thought Leadership group conducts a monthly survey (IDC's Future Enterprise Resiliency & Spending Survey or FERS) to understand how IT and business leaders in enterprises around the world are assessing risks and addressing cost management for their growing portfolios of technology resources. In this wave, IDC also asked IT decision makers to indicate how concerns about inflation, recession, skills shortages, and other developments affected 2023 budget decisions across all major IT sectors, including digital infrastructure, platform as a service (PaaS), application/dev software/software as a service (SaaS), devices, networking, services, and security.

This survey of 1,032 respondents from North America, Latin America, Asia/Pacific, and Western Europe was conducted in January 2023 while IT and business leaders were finalizing technology budget plans for 2023. They reflect the attitudes and expectations as of that moment in time.

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Energy Efficiency: A Year of Reckoning — Will Europe Make the Most of the Energy Crisis in 2023?

Apr-23 DOC # US49142223 Presentation

Authors:

• Jean-François Segalotto

This IDC Market Presentation analyzes the current state of the energy crisis, reflecting on what it has meant for Europe in 2022 and what's in store for 2023, in terms of the policy options and the energy transition strategies of large consumers.

In this presentation, Jean-François Segalotto, Head of Energy Insights at IDC Europe, tackles the following questions:

• Is Europe heading out of the worst energy crisis in a generation?
• What are the short- and long-term consequences of the energy price crunch of 2021 and 2022?
• Will the region's energy transition agenda accelerate or slow down?

IDC survey data in this presentation sheds light on what higher energy prices mean for the business and IT operations of European commercial and industrial energy consumers, what demand for solutions they generate in the market, and how they alter the longer-term carbon-neutrality picture.

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Do Energy Suppliers Around the World Provide Their Customers a Positive CX Along the Customer Journey?: Part 5 of the 2022 Worldwide Energy Consumer Survey Discovery Series

Apr-23 DOC # EUR150512923 Presentation

Authors:

• Gaia Gallotti

This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July. It focuses on the customer journey and how well energy customers perceive their energy suppliers' performance across certain elements of their customer journey. It breaks down data by age group, market type, and smart meter installation.

The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.

This presentation is one of a series of documents unveiling the energy consumer point of view over multiple energy industry areas such as products and services satisfaction levels, communications and interactions with energy suppliers, customer experience, customer journey, and new energy products and services.

This presentation is one of a series of documents published in 2022 or to be published and 2023 covering the IDC Energy Insights Energy Consumer Survey, including:

How Well do Energy Suppliers Around the World Keep Their Customers Informed?: Part 4 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR150512523, April 2023)

How Easy is the Energy Customer Experience Along Various Tasks of the Energy Customer Journey?: Part 3 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #US49142623, March 2023)

What Most Motivates or Incentivizes Energy Customers to be Loyal to Their Energy Suppliers? (IDC #EUR150046022, January 2023)

European Energy Customer Interactions and Communication Channels Preference: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR149140822, January 2023)

European Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR148631922, January 2023)

Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #US44330019, October 2022)

How do Customer Satisfaction and Net Promoter Scores for Utilities and Energy Suppliers Differ by Age Group? (IDC #EUR149620922, September 2022)

How are NPS Among European Energy Suppliers, and How Do They Differ by Age Group? (IDC #EUR149618722, August 2022

How Does Customer Satisfaction and NPS for Utilities and Energy Suppliers Differ Around the World? (IDC #EUR149616922, August 2022)

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How Well do Energy Suppliers Around the World Keep Their Customers Informed? Part 4 of the 2022 Worldwide Energy Consumer Survey Discovery Series

Apr-23 DOC # EUR150512523 Presentation

Authors:

• Gaia Gallotti

This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July. It focuses on the information flows between energy customers and their energy suppliers and how well energy suppliers keep their customers informed about matters or situations that affect them. It breaks down data by age group, market type, and smart meter installation.

The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.

This presentation is one of a series of documents unveiling the energy consumer point of view over multiple energy industry areas such as products and services satisfaction levels, communications and interactions with energy suppliers, customer experience, customer journey, and new energy products and services.

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IDC's Worldwide Big Data and Analytics Spending Guide Taxonomy, 2023: Release V1, 2023

Mar-23 DOC # US50493420 Study

Authors:

• Jessica Goepfert
• Carla La Croce
• Kritika Ghildiyal
• Akira Muranishi
• Abhik Sarkar
• Xueqing Zhang
• Eman Elshewy
• Maria Armenta

This IDC study provides a detailed description of IDC's Worldwide Big Data and Analytics (BDA) Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide BDA Spending Guide and all of IDC's worldwide industry research. Technology suppliers may also utilize this approach and structure to help them build an industry-focused organization.

"IDC's Worldwide Big Data and Analytics Spending Guide presents a comprehensive, global, and detailed view of the marketplace," said Jessica Goepfert, group vice president, IDC's Data and Analytics Organization. "It is an invaluable resource to help vendors define and standardize their vocabulary for the BDA opportunity."

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What Do Young European Energy Customers (Gen Z and Millennials) Think About Their Energy Suppliers, and Why?

Mar-23 DOC # EUR150534023 Presentation

Authors:

• Gaia Gallotti

This IDC Survey Spotlight examines a portion of the IDC Energy Insights Utilities Consumer Survey carried out in June and July 2022. It surveyed 1,730 energy customers from around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the U.A.E., and the U.S.

This IDC Survey Spotlight focuses on the results of 720 European energy customers from France, Germany, Spain, Sweden, Turkey, and the U.K. It analyzes how young energy customers (Gen Z Millennials) differ from older energy customers.

This report is part of a series of documents unveiling the energy consumer point of view over areas such as customer satisfaction, communication channels, expectations and satisfaction, reasons for interactions with energy suppliers, customer experience, the customer journey, and interest in new energy products and services. This IDC Survey Spotlight examines the results for the following areas: customer satisfaction/Net Promoter Scores, various tasks or steps along the customer journey, and the perception around energy suppliers' new energy-supply offers in comparison to two years ago.

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AI Applications in the Utilities Sector

Mar-23 DOC # US50518123 Insight

Authors:

• John Villali

This IDC Perspective provides highlights of the top use cases for AI in utilities and guidance for utility executives when considering investments in AI capabilities.

"AI use cases in utilities are on the rise. That said, many utilities are still on the sidelines trying to clearly understand the business case for AI investment and see tangible results from utilities deploying AI," said John Villali, research director, IDC Energy Insights.

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DISTRIBUTECH International 2023 Conference: Key Takeaways

Mar-23 DOC # US50511023 Insight

Authors:

• John Villali

This IDC Market Note looks at the key takeaways from the DISTRIBUTECH International 2023 conference. Navigating the energy transition and investment in advanced distribution management systems and distribution energy management systems, along with the needed investment for electric vehicle (EV) charging and customer engagement applications, were main takeaways from the DISTRIBUTECH International 2023 conference. Time will tell, but in 2023 and beyond, it is expected to see an increase in utility technology spend in the areas presented in this document.

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IDC's Worldwide Software and Public Cloud Services Spending Guide Taxonomy, 2023: Release V1, 2023

Mar-23 DOC # US50458123 Study

Authors:

• Eileen Smith
• Serena Da Rold
• Andrea Minonne
• Eman Elshewy
• Vladimir Zivadinovic
• Mario Allen Clement
• Akira Muranishi
• Xueqing Zhang
• Roberto Membrila
• Kritika Ghildiyal

This IDC study provides a detailed description of IDC's methodology and taxonomy for the segmentation of public cloud services by industry and company size, which is consistent across IDC's worldwide vertical research. It should be used as a companion piece for IDC's Worldwide Software and Public Cloud Services Spending Guide data deliverables. Technology suppliers may utilize this approach and structure as well to help them build an industry-focused organization.

"IDC's Worldwide Software and Public Cloud Services Spending Guide presents a comprehensive view of the marketplace," said Eileen Smith, program vice president, IDC's Spending Guides. "It is an invaluable resource to help vendors define and standardize their vocabulary for digital transformation."

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Will the Rise in Inflation and a Recession Have an Impact on Utility IT Spend?

Mar-23 DOC # US50513522 Presentation

Authors:

• John Villali

This IDC Survey Spotlight provides IDC's take on what impact economic conditions such as rising inflation and a recession will have on the utility sectors IT spending plans.

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IT-OT Convergence Survey: Implications for Utility Asset Operators — Part 1

Mar-23 DOC # EUR150437523 Presentation

Authors:

• Daniele Arenga
• Jean-François Segalotto

This IDC Survey examines data from the 2022 IDC Energy Insights Worldwide IT and OT Convergence Survey, which focuses on how asset-intensive industries are treating the progressive integration of IT and operational technology (OT) systems, processes, and organizations, breaking down data by industry, subindustry, and value chain segment.

The Worldwide IT and OT Convergence Survey is biannual study of utilities' attitude toward IT-OT integration, organizational maturity, governance model for IT and OT functions, budget responsibility, and investment priorities. The 2022 edition covered 284 electricity, gas, and water utilities across two North American and eight European countries: Canada, France, Germany, Italy, Norway, Sweden, Finland, Netherlands, the U.K., and the U.S.

This report is part of a series of two documents that provides insights into the convergence and progressive integration of IT and OT within the utility industry. It covers the following areas:

• Drivers and barriers to IT-OT integration initiatives, including support of utilities' sustainability goals
• Impact of increased IT and OT integration on business performance in different areas as well as estimated economic value of downtime
• Progressive move of the IT and OT functions away from the classic segregated model towards increased coordination and integration
• Structure and hierarchical model of the IT and OT organizations
• Funding for IT and OT integration projects

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IT-OT Convergence Survey: Implications for Utility Asset Operators — Part 2

Mar-23 DOC # US50061623 Presentation

Authors:

• Daniele Arenga
• Jean-François Segalotto

This IDC Survey deck examines data from the IDC Worldwide IT and OT Convergence Survey, 2022, which focuses on how asset-intensive industries are treating the progressive integration of information and operational technology (OT) systems, processes, and organizations, breaking down data by industry, subindustry, and value chain segment.

The IDC Energy Insights Worldwide Insights IT and OT Convergence Survey is biannual study of utilities' attitudes toward IT-OT integration, their organizational maturity, governance model for IT and OT functions, budget responsibility, and investment priorities.

The 2022 edition covered 284 electricity, gas, and water utilities across two North American and eight European countries: Canada, France, Germany, Italy, Norway, Sweden, Finland, Netherlands, the U.K., and the U.S.

This report is part of a series of two documents that provides insights into the convergence and progressive integration of IT and OT within the utility industry. This document, in particular, covers the following areas:

• Instrumentation and connectivity of operational equipment
• Remote operations capabilities
• Investment priorities within OT-related initiatives
• Edge computing adoption and devices

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How Easy is the Energy Customer Experience Along Various Tasks of the Energy Customer Journey?: Part 3 of the 2022 Worldwide Energy Consumer Survey Discovery Series

Mar-23 DOC # US49142623 Presentation

Authors:

• Gaia Gallotti
• Daniele Arenga

This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on the customer journey and the various touchpoints/tasks customers need to be able to carry out throughout their customer lifetime. It breaks down data by age group, market type, and smart meter installation.

The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.

This presentation is one of a series of documents unveiling the energy consumer point of view over multiple energy industry areas such as products and services satisfaction levels, communications and interactions with energy suppliers, customer experience, customer journey and new energy products and services.

This presentation is one of a series of documents published in 2022 or to be published and 2023 covering the IDC Energy Insights Energy Consumer Survey, including:

What Most Motivates or Incentivizes Energy Customers to be Loyal to Their Energy Suppliers? (IDC #EUR150046022, January 2023)

European Energy Customer Interactions and Communication Channels Preference: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR149140822, January 2023)

European Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR148631922, January 2023)

Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #US44330019, October 2022)

How do Customer Satisfaction and Net Promoter Scores for Utilities and Energy Suppliers Differ by Age Group? (IDC #EUR149620922, September 2022)

How are NPS Among European Energy Suppliers, and How Do They Differ by Age Group? (IDC #EUR149618722, August 2022)

How Does Customer Satisfaction and NPS for Utilities and Energy Suppliers Differ Around the World? (IDC #EUR149616922, August 2022)

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IDC's Worldwide Artificial Intelligence Spending Guide Taxonomy, 2023: Release V1, 2023

Feb-23 DOC # US50350723 Study

Authors:

• Mike Glennon
• Ritu Jyoti
• David Schubmehl
• Eman Elshewy
• Takashi Manabe
• Carla La Croce
• Xueqing Zhang
• Vinayaka Venkatesh
• Kritika Ghildiyal

This IDC study provides a detailed description of IDC's Worldwide Artificial Intelligence Spending Guide methodology and taxonomy. This document should be used as a companion piece for IDC's Worldwide Artificial Intelligence Spending Guide and all of IDC's worldwide industry research. Technology suppliers may utilize this approach and structure to also help them build an industry-focused organization.

"IDC's Worldwide Artificial Intelligence Spending Guide Taxonomy provides a clear set of definitions that specify clearly and precisely how IDC evaluates artificial intelligence spending around the world, providing a comprehensive global view of the marketplace," said Mike Glennon, senior research manager at IDC's Customer Insights and Analysis group. "This document provides the definitive description of what is included in our measurement of this market and is an invaluable resource that helps vendors standardize their vocabulary when approaching this fast-growing market. The definitions are active and current, reflecting changes in this dynamic market."

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State of the Market: IT Spending by Industry, 2023

Feb-23 DOC # US50427823 Event Proceeding

Authors:

• Jessica Goepfert
• Stephen Minton

This IDC Web Conference provides an update on the current state of the global IT market, and the outlook for technology budgets in 2023, with a special focus on the latest forecasts for IT spending by vertical industry. As the global economy remains volatile and teetering on the edge of a possible recession, IT budgets are facing increased scrutiny as businesses seek to identify areas for potential cost savings and spending cuts. Surveys continue to suggest that technology projects are highly prioritized by most organizations, but the reality of an economic recession will lead to disruption and short-term delays or adjustments to IT projects.

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IDC FutureScape: Pivoting to Digital Business During the Storms of Disruptions in Europe – IDC Europe's Top Predictions for 2023 and Beyond (eBook)

Feb-23 DOC # EUR150220023 Insight

Authors:

• Duncan Brown
• Thomas Meyer
• Matthew Wilkins
• Neil Ward-Dutton
• Lorenzo Veronesi
• Archana Venkatraman
• Thomas Vavra
• Van Valdez
• Stuart Wilson
• Richard Thurston
• Jennifer Thomson
• Michal Swiatek
• Joel Stradling
• Erica Spinoni
• Gala Spasova
• Jarek Smulski
• Andrea Siviero
• Rosie Secchi
• Phil Sargeant
• Angela Salmeron
• Mitri Roufka
• Alexandra Rotaru
• Sofia Poggi
• Silvia Piai
• Len Padilla
• Ivan Oz
• John O'Brien
• Giorgio Nebuloni
• Stefanie Naujoks
• Rahiel Nasir
• Oru Mohiuddin
• Andrea Minonne
• Sharon McNee
• Federico Mayr
• Denis Maslennikov
• Bo Lykkegaard
• Vladimir Kroa
• Zuzana Kovacova
• Milan Kalal
• Mick Heys
• Jacqui Hendriks
• Ralf Helkenberg
• Anielle Guedes
• Katalin Gazdag
• Melissa Fremeijer-Holtz
• Leonardo Freitas
• Romain Fouchereau
• David Clemente
• Massimiliano Claps
• Mark Child
• Giovanni Cervellati
• Mark Casidsid
• Giulia Carosella
• Andrew Buss
• Jan Burian
• George Briford
• Gunjan Bassi
• Zuzana Babicka
• Daniele Arenga
• Carla Arend
• Adriana Allocato
• Veronika Paal
• Ewa Zborowska
• Ornella Urso

This IDC eBook provides a look at IDC's predictions for 2023 and beyond, based on IDC's European FutureScape 2023 webcast, to help leaders target their technology investments and succeed in pivoting to digital business during storms of disruptions.

In the past few years, organizations have accelerated investments in digital transformation to navigate headwinds and crosswinds while leveraging tailwinds to drive business outcomes. In the current environment, when interconnected economic, political, and social disruptions are threatening organizational and business health, acting as a digital-first organization is a mandate for companies to survive and thrive in the digital business era.

Leveraging technology will be essential on this journey to create value (quickly) and become a digital business by reshaping organizational structures, evolving operational practices and rethinking business models.

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U.S. Cloud Opportunity by Industry and State: February 2023

Feb-23 DOC # US50274818 Pivot Table

Authors:

• Jessica Goepfert
• David Lantsman
• Stephen Minton

This IDC Pivot Table provides a view of the U.S. public cloud services market opportunity by industry and state. The data covers cloud and noncloud applications, systems infrastructure software, and application development and deployment software segmented by 16 vertical markets and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide Software and Public Cloud Services Spending Guide, January 2023, V1. For the purposes of providing a holistic view of the cloud opportunity, the education, government, and consumer industries are included, but not segmented by state. For industry and technology definitions, see IDC's Worldwide Public Cloud Services Spending Guide Taxonomy: Release V2, 2022 (IDC #US49589222, September 2022).

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United States IT Spending Guide: State, February 2023

Feb-23 DOC # US50271222 Pivot Table

Authors:

• Jessica Goepfert
• David Lantsman
• Stephen Minton

This IDC Pivot Table is the current release of IDC's United States IT Spending Guide: State, covering updated forecasts for IT spending segmented by 16 vertical markets, 14 technologies (across hardware, software, and services), and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide ICT Spending Guide Enterprise and SMB by Industry, January 2023, V1. To bring a more holistic view of the IT market to clients, IDC is including total industry IT spending for the previously excluded industries of state and local government, federal/central government, and consumer. Note that these three industries are not segmented by state. For industry and technology definitions, see IDC's Worldwide ICT Spending Guide: Enterprise and SMB by Industry Taxonomy, 2022 — Release V2, 2022 (IDC #US49592122, September 2022).

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The Impact of Rising Energy Costs and New Energy Supply Scenarios on European Organizations

Feb-23 DOC # EUR150226023 Presentation

Authors:

• Andrea Siviero
• Lapo Fioretti
• Jean-François Segalotto
• Neli Vacheva

This IDC Survey examines the results of IDC's Global Technology Thought Leadership group monthly survey (IDC's Future Enterprise Resiliency and Spending Survey). In wave 11 of the survey, conducted in December 2022, IDC asked IT decision makers how they expect to address concerns about external storms of disruption.

This presentation focuses on results at the European level, assessing organizations' response to the current energy crisis in the region. It also compares European organizations' responses with worldwide results in terms of the way industries expect to combat high energy prices and potential risk of shortages, and the impact of these concerns on IT spending and energy consumption. Survey results highlight how organizations increasingly rely on technology investments to thrive during crisis.

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IDC Survey: Future of Industry Ecosystems — Utilities Industry

Feb-23 DOC # US50123523 Presentation

Authors:

• Jeffrey Hojlo
• John Villali

This IDC Survey presents data for the utilities industry from IDC's Future of Industry Ecosystem Survey. In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains and included CXOs, business-line leadership, and IT management.

Key findings from the survey include:

• Mitigating demand fluctuations and supply chain constraint and pursuing environmental sustainability goals are key joint initiatives for industry ecosystem partners.
• Trust and execution across industry ecosystems are the top risks to mitigate.
• Most organizations plan to, as they did last year, expand their industry ecosystems beyond their core industries.
• Service providers will play a key role in the design and enablement of industry ecosystems.

Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?

This IDC Survey on the future of industry ecosystems is focused on the utilities sector cut of this survey data. This industry is faced with a trilogy of challenges, which increasingly require organizations to expand their set of ecosystem partners within and external to their core industry:

• Enabling distributed energy resource management (DERM) for residential, commercial, and city locations
• The electrification many industries are undergoing, such as the automotive industry with electric vehicles (EVs)
• Energy transition to renewable, sustainable sources of power generation

Joint ventures are becoming more common in the utilities industry, and there is a recognition that digital investments must be made that enable easier collaboration, sharing of data and applications, and consistent engagement with the end customer. IDC's Future of Industry Ecosystem Survey provides a view into how these organizations are currently working and planning to work with their ecosystem partners.

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Utilities Smart Customer Operations Quarterly Update: October-December 2022

Feb-23 DOC # US49143223 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer engagement; customer care & billing and customer experience management; customer data and analytics; conservation and energy-efficiency initiatives, smart metering, and emobility developments; digital transformation; and ICT wins in 4Q22.

"While 2021 established a new, post-pandemic normal, and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine in the beginning of 2022 jeopardizes sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys by prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

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Globally, How Are Businesses Reacting to High Energy Costs and What Does This Mean for the Utilities that Serve Them?

Jan-23 DOC # EUR150085523 Presentation

Authors:

• Gaia Gallotti

This IDC Survey Spotlight analyzes select results from the final year assessment of wave 11 of IDC's global Future Enterprise Resiliency and Spending Survey in December 2022.

It focuses on the impact of the ongoing energy crisis on companies around the world and how their response will impact utility companies. Specifically, it answers the following questions:

• How do you anticipate potential energy shortages this winter to impact your organization's business activity?
• What main actions is your organization taking to limit the impact of rising energy prices on the cost of doing business?
• What main actions is your organization taking to limit the impact of rising energy prices on the cost of IT operations?
• How is your company using digital technologies to change its operating model to limit the impact of rising energy costs and potential energy shortages?

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How Are European Businesses Reacting to High Energy Costs, and What Does This Mean for the Utilities That Serve Them?

Jan-23 DOC # EUR150085323 Presentation

Authors:

• Gaia Gallotti

This IDC Survey Spotlight analyzes select results from the final-year assessment of IDC's global Future Enterprise Resiliency and Spending Survey — Wave 11, December 2022.

The presentation focuses on the impact of the ongoing energy crisis on European companies and its effect on utility companies operating in Europe. Specifically, the presentation answers the following questions:

• How do you anticipate potential energy shortages in one of more countries in Europe this winter to impact your organization's European business activity?
• What main actions is your organization taking to limit the impact of rising energy prices on the cost of doing business?
• What main actions is your organization taking to limit the impact of rising energy prices on the cost of IT operations?
• How is your company using digital technologies to change its operating model to limit the impact of rising energy costs and potential energy shortages?

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EMEA Utilities Industry Quarterly Update: October-December 2022

Jan-23 DOC # EUR149140723 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective provides an overview of the utilities industry in 4Q22, covering M&As, agreements, reorganizations, and major business developments; new financing deals; major traditional infrastructure projects; major renewables infrastructure projects; major green hydrogen projects; water developments; major hybrid and battery energy storage projects; smart metering, smart grid, and energy-efficiency initiatives; major emobility activities; IT ecosystem major acquisitions and agreements; major IT and OT contract wins; and IT product announcements.

"While 2021 established a new, post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine in the beginning of 2022 jeopardizes sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys by prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

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Utilities Asset Operations Quarterly Update: October–December 2022

Jan-23 DOC # US49142123 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective provides an overview of utilities' asset operations in 4Q22, covering M&As, agreements, reorganizations, and major business developments; new financial deals; major traditional infrastructure projects; major renewables infrastructure projects; major hybrid and battery energy storage projects; major green hydrogen projects; water new developments; smart meter and smart grid initiatives; microgrid initiatives and agreements; emobility developments; conservation and energy-efficiency initiatives; and IT ecosystem agreements, contract wins, and product announcements.

"While 2021 established a new normal and many utility companies broke records in renewable capacity installed and overall business performances, the Russia-Ukraine War that started at the beginning of 2022 continues to jeopardize sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU block taking a step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys, prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

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European IT Spending Forecast, 2022–2026: Key Digital Trends Across European Industries

Jan-23 DOC # EUR147862122 Study

Authors:

• Carla La Croce
• Andrea Minonne
• Stefano Perini
• Zsolt Simon

This IDC Market Forecast analyzes European IT spending between 2021 and 2026 as well as provides a market size, forecast, and key trends supporting technology investments by industry. This forecast is segmented by IDC's 20 standard vertical markets: banking, insurance, securities and investment services, discrete manufacturing, process manufacturing, retail, wholesale, professional services, personal and consumer services, healthcare provider, transportation, telecommunications, media, utilities, construction, resource industries, federal/central government, state/local government, education, and consumer.

"In 2022, Europe had to adapt to new challenges and unexpected change that required a new level of resilience. Just as European companies were healing from damage from the COVID-19 pandemic, they were called to face the effects of the Russia-Ukraine War, which reverberated across the European market, impacting both enterprises and consumers. Energy, oil, and gas price increases, high inflation, staff shortages, lack of skills, supply chain disruptions, and logistics challenges ensued this year," said Andrea Minonne, research manager, Data and Analytics at IDC UK. "With the cost of products and services going up, customers will become more price sensitive and raise their customer experience (CX) expectations, and all industries will have to meet those expectations. On the other hand, the increase of fixed and variable costs such as rent and lease, bills, salaries, loan repayments, and raw material supply will put pressure on revenues and profits and European businesses will be more strategic in their investment choices. Lastly, with staff shortages affecting many industries, businesses are forced to adjust and automate their operations to guarantee processes and operations will stay healthy and guarantee business continuity."

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What Most Motivates or Incentivizes Energy Customers to be Loyal to Their Energy Suppliers?

Jan-23 DOC # EUR150046022 Presentation

Authors:

• Gaia Gallotti

This IDC Survey Spotlight examines a portion of the IDC Energy Insights Utilities Consumer Survey carried out in June and July 2022. It surveyed 1,730 energy customers from around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the U.A.E., and the U.S.

This report is part of a series of documents unveiling the energy consumer point of view over areas such as customer satisfaction, communication channels, expectations and satisfaction, reasons for interactions with energy suppliers, customer experience, the customer journey, and interest in new energy products and services. This particular report examines what most motivates or incentivizes energy customers to be loyal to their energy suppliers and what differences emerge across age groups.

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IDC FutureScape Webcast: Worldwide Utilities 2023 Predictions

Jan-23 DOC # US50034723 Event Proceeding

Authors:

• Jean-François Segalotto
• John Villali

This IDC Web Conference highlights key predictions of IDC's Worldwide Utilities team that will impact C-level, IT, and line-of-business professionals in the global utility industry over the next five years. As the industry faces new and complex challenges around security of supply, cost pressures, and resource scarcity, digital resiliency will become a key trait of successful utility organizations and should move up the agenda of all business leaders. IDC's FutureScape predictions can help guide utility professionals and provide both IT and business implications related to the technology landscape and industry trends that lie ahead.

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Energy Customer Interactions and Communication Channel Preferences: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series

Jan-23 DOC # US49142522 Presentation

Authors:

• Gaia Gallotti
• Daniele Arenga

This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on consumer satisfaction levels toward energy suppliers' products and services and their perception of energy retail markets. This comprises a detailed view across age groups, including a comparison over time using 2020 data.

The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.

This presentation examines:

• Interaction frequency and length
• Top reasons customers contact their energy suppliers (including via digital channels)
• Communication channels leveraged and related satisfaction
• Experience regarding the use of digital channels

This presentation is one of a series of documents published in 2022 or to be published and 2023 covering the IDC Energy Insights Energy Consumer Survey, including:

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European Energy Customer Interactions and Communication Channels Preference: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series

Jan-23 DOC # EUR149140822 Presentation

Authors:

• Daniele Arenga
• Gaia Gallotti

This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on consumer satisfaction levels toward energy suppliers' products and services and their perception of energy retail markets. This comprises a detailed view across age groups, including a comparison over time using 2020 and 2017 data.

The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.

This presentation examines the results for 720 European energy consumers and covers areas such as:

• Interaction frequency and length
• Top reasons customers contact their energy suppliers
• Communication channel leveraged and satisfaction
• Experience regarding the use of digital channels

This presentation is one of a series of documents published or to be published on the 2022 IDC Energy Insights Energy Consumer Survey, including:

• European Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #EUR148631922, January 2023)
• Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #US44330019, October 2022)
• How do Customer Satisfaction and Net Promoter Scores for Utilities and Energy Suppliers Differ by Age Group? (IDC #EUR149620922, September 2022)
• How Are NPS Among European Energy Suppliers, and How Do They Differ by Age Group? (IDC #EUR149618722, August 2022)
• How Does Customer Satisfaction and NPS for Utilities and Energy Suppliers Differ Around the World? (IDC #EUR149616922, August 2022)

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Infosys EMEA Confluence 2022: Analyst Takeaways

Jan-23 DOC # EUR149983023 Insight

Authors:

• Daniele Arenga
• Roberta Bigliani
• Jan Burian
• Mark Casidsid
• Maria Adele Di Comite

This IDC Market Note provides event highlights and analysts takeaways from Infosys' EMEA Confluence event, held in Rome on November 23, 2022. The company highlighted its successes, detailed its streamlining efforts, and provided insight into investments across the portfolio.

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European Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series

Jan-23 DOC # EUR148631922 Presentation

Authors:

• Daniele Arenga
• Gaia Gallotti

This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on consumer satisfaction levels toward energy suppliers' products and services and their perception of energy retail markets. This comprises a detailed view across age groups, including a comparison over time using 2020 and 2017 data.

The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.

This presentation examines the results for the 720 European energy consumers and covers areas such as:

• Energy consumer NPS
• Reasons for lack of customer satisfaction
• Customer satisfaction toward energy suppliers' offerings
• Consumer perception of energy markets, including competition and evolution of products and services offered

This presentation is one of a series of documents published or to be published in the 2022 IDC Energy Insights Energy Consumer Survey, including:

• Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series (IDC #US44330019, October 2022)
• How do Customer Satisfaction and Net Promoter Scores for Utilities and Energy Suppliers Differ by Age Group? (IDC #EUR149620922, September 2022)
• How are NPS Among European Energy Suppliers, and How Do They Differ by Age Group? (IDC #EUR149618722, August 2022)
• How Does Customer Satisfaction and NPS for Utilities and Energy Suppliers Differ Around the World? (IDC #EUR149616922, August 2022)

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IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2022: Release V2, 2022

Dec-22 DOC # US48481322 Study

Authors:

• Craig Simpson
• Eileen Smith
• Angela Vacca
• Ko Shikita
• Kasturi Rawool
• Roberto Membrila
• Akihiro Kimura
• Eman Elshewy
• Mario Allen Clement
• Neli Vacheva
• Xueqing Zhang

This IDC study provides a detailed description of IDC's Worldwide Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.

"IDC's Worldwide Digital Transformation Spending Guide presents a comprehensive view of the digital transformation ecosystem," said Craig Simpson, senior research manager of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."

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Inflation, Currency Fluctuations, and Real Demand: Assessing the Real ICT Market Pulse in EMEA in 2022 and 2023

Dec-22 DOC # EUR149927422 Presentation

Authors:

• Andrea Siviero
• Kresimir Alic
• Roberto Alunni
• Zsolt Simon
• Lubomir Dimitrov
• Giorgio Nebuloni
• Pavel Roland
• Carla La Croce

This IDC Market Presentation provides an in-depth look at the EMEA ICT market in 2022. IDC's European Macroeconomics team and other analysts assess the growth drivers in this market in terms of four factors: tech price increases (due to inflation), fluctuations between exchange rates (local currency versus the dollar), vendors' shift in product mix, and real demand push. Analysis is performed across the main tech domains: devices, infrastructure, software, IT services, and telecom services. The presentation also assesses the major factors that will affect growth in the EMEA ICT market in 2023 and identifies the priority areas that tech providers must address to thrive through the current storm of disruption.

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2023 Energy Transition Technology Trends in the Power and Utilities Sector

Dec-22 DOC # US49930122 Insight

Authors:

• John Villali

This IDC Perspective examines key technologies and trends that will help utilities navigate the energy transition in 2023.

"The power and utilities industry is one of the highest emitters of greenhouse gas emissions. That said, being under extreme pressure from evolving energy policy and environmental regulations, the power and utilities sector globally is doubling down on investments to move away from fossil fuels and move toward clean energy resources in efforts to reduce CO₂ emissions and advance the energy transition", says John Villali, research director for IDC Energy Insights.

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AWS re:Invent 2022 Showcases Commitment to Advancing Industrial Transformation Through Ecosystem Partnerships and Industry Solutions

Dec-22 DOC # lcUS49956022 IDC Link

Authors:

• Jonathan Lang
• Andrew Meyers
• John Villali

AWS' keystone event returned to full force in 2022 in Las Vegas with over 50,000 in-person attendees from around the globe descending on the strip to attend over 50 content tracks including 2,000 individual sessions and events. During the event, AWS announced over 75 product and feature releases. Across five main-stage keynotes, AWS-wide strategic priorities were revealed, and in each session, numerous notable industrial customer examples of these priorities in action were highlighted.

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Managing the Storms of Disruption in EMEA: IDC's Midyear Tech Market Checkpoint and Recommendations

Dec-22 DOC # EUR149533422 Event Proceeding

Authors:

• Andrea Siviero
• Rahiel Nasir
• Carla La Croce
• Duncan Brown
• Roberto Alunni

This IDC Web Conference provides a 2022 midyear overview of the EMEA ICT market landscape.

According to recent IDC research, 71% of EMEA organizations' digital leads believe current market volatility and uncertainty will continue through much of 2022 and early 2023, affecting their business and digital plans for the months ahead. At the same time, 2021 was a record growth year for the EMEA ICT market landscape, and CEOs continue to identify technology investments underpinning digital use cases to drive transformation as critical to their organizations' success. However, there is a big question mark on how long this flourishing IT market boom will last amid external pressure from macro-forces.

In this midyear market update webcast, IDC senior analysts took stock of the current EMEA ICT market scenario and:

• Took a midyear step back from our 2022 predictions and check where we are and what's next
• Provided an update to the Russia-Ukraine War — what effects continued conflict has on IT markets in the region
• Covered further Storms of Disruption on the horizon such as inflation, potential recession, supply chain challenges, and digital sovereignty
• Identified upsides and explain why it's not all doom and gloom

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U.S. IT Spending Guide: State, December 2022

Dec-22 DOC # US49928322 Pivot Table

Authors:

• Jessica Goepfert
• David Lantsman
• Stephen Minton

This IDC Pivot Table is the current release of IDC's United States IT Spending Guide: State, covering updated forecasts for IT spending segmented by 16 vertical markets, 14 technologies (across hardware, software, and services), and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide Black Book, October (V3 2022). To bring a more holistic view of the IT market to clients, starting in the last year, IDC is including total industry IT spending for the previously excluded industries of state and local government, federal/central government, and consumer. Note that these three industries are not segmented by state. For industry and technology definitions, see IDC's Worldwide ICT Spending Guide by Industry and Company Size Taxonomy, 2022: Release V1, 2022 (IDC #US47824922, April 2022).

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The Macroeconomic Context and the IT Business Priorities of European Organizations: The Impact of External Forces, the Use of Technology, and National Recovery Funds

Dec-22 DOC # EUR149849022 Presentation

Authors:

• Carla La Croce
• Alexandra Rotaru
• Angela Vacca

This IDC Survey investigates the impact of external forces, explores how organizations use technology to stay on track, and assesses the use of NextGenerationEU (NGEU) and national recovery funds on organizations' business priorities and IT spending plans by industry.

IDC's 2022 European Industry Acceleration Survey is a landmark study that provides deep insight into European organizations' digitalization efforts, exploring opportunities and reactions to currently volatile economic and political conditions — disrupted supply chains, growing inflation rates, the consequences of the Russia-Ukraine War, regulations, and sustainability requirements.

The survey sample covers organizations from the U.K., Germany, France, Italy, Spain, the Netherlands, four Nordic countries (Sweden, Denmark, Norway, and Finland), Poland, the Czech Republic, and Romania. These 13 countries are responsible for more than 75% of the European economy (assessed in terms of the gross domestic product of 43 countries). It covers the following vertical markets: finance, manufacturing/life science, retail/wholesale, professional services, healthcare, transport, telecom/media, utilities/oil and gas, and government/education.

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What Are the Top Reasons Utilities Are Investing in IT-OT Integration: IDC IT-OT Convergence Survey Findings, 2022

Dec-22 DOC # US49901922 Presentation

Authors:

• John Villali

This IDC Survey Spotlight provides a snapshot of main reasons leading the utility industry to invest in IT-OT integration.

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Trigger Events That Are Leading Utilities to Invest in Cloud: IDC CloudPath Survey Findings, 2022

Dec-22 DOC # US49901722 Presentation

Authors:

• John Villali

This IDC Survey Spotlight provides a snapshot of top "trigger events" leading the utility industry to invest in cloud technologies and services.

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Utility Industry's Current Use of AI and Planned Use of AI Within the Next 12 Months: IDC AIPath Survey Findings, 2022

Dec-22 DOC # US49901822 Presentation

Authors:

• John Villali

This IDC Survey Spotlight provides a snapshot of the current use of AI in the utility industry and where utilities plan to invest in AI in the next 12 months.

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IDC's Worldwide Future of Work Spending Guide Taxonomy, 2022: Release V2, 2022

Nov-22 DOC # US49823422 Study

Authors:

• Karen Massey
• Eman Elshewy
• Sharad Katogi
• Roberto Membrila
• Kasturi Rawool
• Ko Shikita
• Angela Vacca
• Xueqing Zhang

This IDC study provides a detailed description of IDC's Worldwide Future of Work Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Future of Work Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.

"How employers engage employees and how people work continues to evolve, enabled by digital transformation technologies and accelerated by the changing boundaries of digital workspaces and reimagined workplaces," said Karen Massey, research director of IDC's Customer Insights and Analysis Group. "IDC's Worldwide Future of Work Spending Guide presents a comprehensive view of the future of work ecosystem, and it is an invaluable resource to help vendors define and standardize their vocabulary when evaluating their positioning in this highly relevant and dynamic market."

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EMEA Utilities Industry Quarterly Update: July-September 2022

Nov-22 DOC # EUR148631822 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective provides an overview of the utilities industry in 3Q22, covering M&As, agreements, reorganizations, and major business developments; new financing deals; major traditional infrastructure projects; major renewables infrastructure projects; major green hydrogen projects; water developments; major hybrid and battery energy storage projects; smart metering, smart grid, and conservation and energy-efficiency initiatives; major emobility activities; IT ecosystem major acquisitions and agreements; major IT and OT contract wins; and IT product announcements.

"While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to take a step backward on its climate change agenda. Nonetheless, we expect utility companies to continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

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Utilities Asset Operations Quarterly Update: July–September 2022

Nov-22 DOC # US48634822 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective provides an overview of utilities' asset operations in 3Q22, covering M&As, agreements, reorganizations, and major business developments; new financial deals; major traditional infrastructure projects; major renewables infrastructure projects; major hybrid and battery energy storage projects; major green hydrogen projects; new water developments; smart meter and smart grid initiatives; microgrid initiatives and agreements; emobility developments; conservation and energy efficiency initiatives; and IT ecosystem agreements, IT contract wins, and IT product announcements.

"While 2021 established a new normal and many utility companies broke records in renewable capacity installed and overall business performances, the Russia-Ukraine War that began in February 2022 continues to jeopardize sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU block taking a step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

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Utilities Smart Customer Operations Quarterly Update: July-September 2022

Nov-22 DOC # US48635022 Insight

Authors:

• Gaia Gallotti

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; conservation and energy-efficiency initiatives; smart metering; emobility developments; and developments in smart homes, smart buildings, and smart cities and digital transformation in 3Q22.

"While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.