Jan-23
European IT Spending Forecast, 2022–2026: Key Digital Trends Across European Industries
European IT Spending Forecast, 2022–2026: Key Digital Trends Across European Industries
Jan-23 DOC # EUR147862122 Study
This IDC Market Forecast analyzes European IT spending between 2021 and 2026 as well as provides a market size, forecast, and key trends supporting technology investments by industry. This forecast is segmented by IDC's 20 standard vertical markets: banking, insurance, securities and investment services, discrete manufacturing, process manufacturing, retail, wholesale, professional services, personal and consumer services, healthcare provider, transportation, telecommunications, media, utilities, construction, resource industries, federal/central government, state/local government, education, and consumer.
"In 2022, Europe had to adapt to new challenges and unexpected change that required a new level of resilience. Just as European companies were healing from damage from the COVID-19 pandemic, they were called to face the effects of the Russia-Ukraine War, which reverberated across the European market, impacting both enterprises and consumers. Energy, oil, and gas price increases, high inflation, staff shortages, lack of skills, supply chain disruptions, and logistics challenges ensued this year," said Andrea Minonne, research manager, Data and Analytics at IDC UK. "With the cost of products and services going up, customers will become more price sensitive and raise their customer experience (CX) expectations, and all industries will have to meet those expectations. On the other hand, the increase of fixed and variable costs such as rent and lease, bills, salaries, loan repayments, and raw material supply will put pressure on revenues and profits and European businesses will be more strategic in their investment choices. Lastly, with staff shortages affecting many industries, businesses are forced to adjust and automate their operations to guarantee processes and operations will stay healthy and guarantee business continuity."
Jan-23
What Most Motivates or Incentivizes Energy Customers to be Loyal to Their Energy Suppliers?
What Most Motivates or Incentivizes Energy Customers to be Loyal to Their Energy Suppliers?
Jan-23 DOC # EUR150046022 Presentation
This IDC Survey Spotlight examines a portion of the IDC Energy Insights Utilities Consumer Survey carried out in June and July 2022. It surveyed 1,730 energy customers from around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the U.A.E., and the U.S.
This report is part of a series of documents unveiling the energy consumer point of view over areas such as customer satisfaction, communication channels, expectations and satisfaction, reasons for interactions with energy suppliers, customer experience, the customer journey, and interest in new energy products and services. This particular report examines what most motivates or incentivizes energy customers to be loyal to their energy suppliers and what differences emerge across age groups.
Jan-23
IDC FutureScape Webcast: Worldwide Utilities 2023 Predictions
IDC FutureScape Webcast: Worldwide Utilities 2023 Predictions
Jan-23 DOC # US50034723 Event Proceeding
This IDC Web Conference highlights key predictions of IDC's Worldwide Utilities team that will impact C-level, IT, and line-of-business professionals in the global utility industry over the next five years. As the industry faces new and complex challenges around security of supply, cost pressures, and resource scarcity, digital resiliency will become a key trait of successful utility organizations and should move up the agenda of all business leaders. IDC's FutureScape predictions can help guide utility professionals and provide both IT and business implications related to the technology landscape and industry trends that lie ahead.
Jan-23
Energy Customer Interactions and Communication Channel Preferences: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series
Energy Customer Interactions and Communication Channel Preferences: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series
Jan-23 DOC # US49142522 Presentation
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on consumer satisfaction levels toward energy suppliers' products and services and their perception of energy retail markets. This comprises a detailed view across age groups, including a comparison over time using 2020 data.
The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.
This presentation examines:
This presentation is one of a series of documents published in 2022 or to be published and 2023 covering the IDC Energy Insights Energy Consumer Survey, including:
Jan-23
European Energy Customer Interactions and Communication Channels Preference: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series
European Energy Customer Interactions and Communication Channels Preference: Part 2 of the 2022 Worldwide Energy Consumer Survey Discovery Series
Jan-23 DOC # EUR149140822 Presentation
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on consumer satisfaction levels toward energy suppliers' products and services and their perception of energy retail markets. This comprises a detailed view across age groups, including a comparison over time using 2020 and 2017 data.
The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.
This presentation examines the results for 720 European energy consumers and covers areas such as:
This presentation is one of a series of documents published or to be published on the 2022 IDC Energy Insights Energy Consumer Survey, including:
Jan-23
Infosys EMEA Confluence 2022: Analyst Takeaways
Infosys EMEA Confluence 2022: Analyst Takeaways
Jan-23 DOC # EUR149983023 Insight
This IDC Market Note provides event highlights and analysts takeaways from Infosys' EMEA Confluence event, held in Rome on November 23, 2022. The company highlighted its successes, detailed its streamlining efforts, and provided insight into investments across the portfolio.
Jan-23
European Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series
European Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series
Jan-23 DOC # EUR148631922 Presentation
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on consumer satisfaction levels toward energy suppliers' products and services and their perception of energy retail markets. This comprises a detailed view across age groups, including a comparison over time using 2020 and 2017 data.
The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.
This presentation examines the results for the 720 European energy consumers and covers areas such as:
This presentation is one of a series of documents published or to be published in the 2022 IDC Energy Insights Energy Consumer Survey, including:
Dec-22
IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2022: Release V2, 2022
IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2022: Release V2, 2022
Dec-22 DOC # US48481322 Study
This IDC study provides a detailed description of IDC's Worldwide Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.
"IDC's Worldwide Digital Transformation Spending Guide presents a comprehensive view of the digital transformation ecosystem," said Craig Simpson, senior research manager of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."
Dec-22
Inflation, Currency Fluctuations, and Real Demand: Assessing the Real ICT Market Pulse in EMEA in 2022 and 2023
Inflation, Currency Fluctuations, and Real Demand: Assessing the Real ICT Market Pulse in EMEA in 2022 and 2023
Dec-22 DOC # EUR149927422 Presentation
This IDC Market Presentation provides an in-depth look at the EMEA ICT market in 2022. IDC's European Macroeconomics team and other analysts assess the growth drivers in this market in terms of four factors: tech price increases (due to inflation), fluctuations between exchange rates (local currency versus the dollar), vendors' shift in product mix, and real demand push. Analysis is performed across the main tech domains: devices, infrastructure, software, IT services, and telecom services. The presentation also assesses the major factors that will affect growth in the EMEA ICT market in 2023 and identifies the priority areas that tech providers must address to thrive through the current storm of disruption.
Dec-22
2023 Energy Transition Technology Trends in the Power and Utilities Sector
2023 Energy Transition Technology Trends in the Power and Utilities Sector
Dec-22 DOC # US49930122 Insight
This IDC Perspective examines key technologies and trends that will help utilities navigate the energy transition in 2023.
"The power and utilities industry is one of the highest emitters of greenhouse gas emissions. That said, being under extreme pressure from evolving energy policy and environmental regulations, the power and utilities sector globally is doubling down on investments to move away from fossil fuels and move toward clean energy resources in efforts to reduce CO2 emissions and advance the energy transition", says John Villali, research director for IDC Energy Insights.
Dec-22
AWS re:Invent 2022 Showcases Commitment to Advancing Industrial Transformation Through Ecosystem Partnerships and Industry Solutions
AWS re:Invent 2022 Showcases Commitment to Advancing Industrial Transformation Through Ecosystem Partnerships and Industry Solutions
Dec-22 DOC # lcUS49956022 IDC Link
AWS' keystone event returned to full force in 2022 in Las Vegas with over 50,000 in-person attendees from around the globe descending on the strip to attend over 50 content tracks including 2,000 individual sessions and events. During the event, AWS announced over 75 product and feature releases. Across five main-stage keynotes, AWS-wide strategic priorities were revealed, and in each session, numerous notable industrial customer examples of these priorities in action were highlighted.
Dec-22
Managing the Storms of Disruption in EMEA: IDC's Midyear Tech Market Checkpoint and Recommendations
Managing the Storms of Disruption in EMEA: IDC's Midyear Tech Market Checkpoint and Recommendations
Dec-22 DOC # EUR149533422 Event Proceeding
This IDC Web Conference provides a 2022 midyear overview of the EMEA ICT market landscape.
According to recent IDC research, 71% of EMEA organizations' digital leads believe current market volatility and uncertainty will continue through much of 2022 and early 2023, affecting their business and digital plans for the months ahead. At the same time, 2021 was a record growth year for the EMEA ICT market landscape, and CEOs continue to identify technology investments underpinning digital use cases to drive transformation as critical to their organizations' success. However, there is a big question mark on how long this flourishing IT market boom will last amid external pressure from macro-forces.
In this midyear market update webcast, IDC senior analysts took stock of the current EMEA ICT market scenario and:
Dec-22
U.S. IT Spending Guide: State, December 2022
U.S. IT Spending Guide: State, December 2022
Dec-22 DOC # US49928322 Pivot Table
This IDC Pivot Table is the current release of IDC's United States IT Spending Guide: State, covering updated forecasts for IT spending segmented by 16 vertical markets, 14 technologies (across hardware, software, and services), and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide Black Book, October (V3 2022). To bring a more holistic view of the IT market to clients, starting in the last year, IDC is including total industry IT spending for the previously excluded industries of state and local government, federal/central government, and consumer. Note that these three industries are not segmented by state. For industry and technology definitions, see IDC's Worldwide ICT Spending Guide by Industry and Company Size Taxonomy, 2022: Release V1, 2022 (IDC #US47824922, April 2022).
Dec-22
The Macroeconomic Context and the IT Business Priorities of European Organizations: The Impact of External Forces, the Use of Technology, and National Recovery Funds
The Macroeconomic Context and the IT Business Priorities of European Organizations: The Impact of External Forces, the Use of Technology, and National Recovery Funds
Dec-22 DOC # EUR149849022 Presentation
This IDC Survey investigates the impact of external forces, explores how organizations use technology to stay on track, and assesses the use of NextGenerationEU (NGEU) and national recovery funds on organizations' business priorities and IT spending plans by industry.
IDC's 2022 European Industry Acceleration Survey is a landmark study that provides deep insight into European organizations' digitalization efforts, exploring opportunities and reactions to currently volatile economic and political conditions — disrupted supply chains, growing inflation rates, the consequences of the Russia-Ukraine War, regulations, and sustainability requirements.
The survey sample covers organizations from the U.K., Germany, France, Italy, Spain, the Netherlands, four Nordic countries (Sweden, Denmark, Norway, and Finland), Poland, the Czech Republic, and Romania. These 13 countries are responsible for more than 75% of the European economy (assessed in terms of the gross domestic product of 43 countries). It covers the following vertical markets: finance, manufacturing/life science, retail/wholesale, professional services, healthcare, transport, telecom/media, utilities/oil and gas, and government/education.
Dec-22
What Are the Top Reasons Utilities Are Investing in IT-OT Integration: IDC IT-OT Convergence Survey Findings, 2022
What Are the Top Reasons Utilities Are Investing in IT-OT Integration: IDC IT-OT Convergence Survey Findings, 2022
Dec-22 DOC # US49901922 Presentation
This IDC Survey Spotlight provides a snapshot of main reasons leading the utility industry to invest in IT-OT integration.
Dec-22
Trigger Events That Are Leading Utilities to Invest in Cloud: IDC CloudPath Survey Findings, 2022
Trigger Events That Are Leading Utilities to Invest in Cloud: IDC CloudPath Survey Findings, 2022
Dec-22 DOC # US49901722 Presentation
This IDC Survey Spotlight provides a snapshot of top "trigger events" leading the utility industry to invest in cloud technologies and services.
Dec-22
Utility Industry's Current Use of AI and Planned Use of AI Within the Next 12 Months: IDC AIPath Survey Findings, 2022
Utility Industry's Current Use of AI and Planned Use of AI Within the Next 12 Months: IDC AIPath Survey Findings, 2022
Dec-22 DOC # US49901822 Presentation
This IDC Survey Spotlight provides a snapshot of the current use of AI in the utility industry and where utilities plan to invest in AI in the next 12 months.
Nov-22
IDC's Worldwide Future of Work Spending Guide Taxonomy, 2022: Release V2, 2022
IDC's Worldwide Future of Work Spending Guide Taxonomy, 2022: Release V2, 2022
Nov-22 DOC # US49823422 Study
This IDC study provides a detailed description of IDC's Worldwide Future of Work Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Future of Work Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.
"How employers engage employees and how people work continues to evolve, enabled by digital transformation technologies and accelerated by the changing boundaries of digital workspaces and reimagined workplaces," said Karen Massey, research director of IDC's Customer Insights and Analysis Group. "IDC's Worldwide Future of Work Spending Guide presents a comprehensive view of the future of work ecosystem, and it is an invaluable resource to help vendors define and standardize their vocabulary when evaluating their positioning in this highly relevant and dynamic market."
Nov-22
EMEA Utilities Industry Quarterly Update: July-September 2022
EMEA Utilities Industry Quarterly Update: July-September 2022
Nov-22 DOC # EUR148631822 Insight
This IDC Market Perspective provides an overview of the utilities industry in 3Q22, covering M&As, agreements, reorganizations, and major business developments; new financing deals; major traditional infrastructure projects; major renewables infrastructure projects; major green hydrogen projects; water developments; major hybrid and battery energy storage projects; smart metering, smart grid, and conservation and energy-efficiency initiatives; major emobility activities; IT ecosystem major acquisitions and agreements; major IT and OT contract wins; and IT product announcements.
"While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to take a step backward on its climate change agenda. Nonetheless, we expect utility companies to continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.
Nov-22
Utilities Asset Operations Quarterly Update: July–September 2022
Utilities Asset Operations Quarterly Update: July–September 2022
Nov-22 DOC # US48634822 Insight
This IDC Market Perspective provides an overview of utilities' asset operations in 3Q22, covering M&As, agreements, reorganizations, and major business developments; new financial deals; major traditional infrastructure projects; major renewables infrastructure projects; major hybrid and battery energy storage projects; major green hydrogen projects; new water developments; smart meter and smart grid initiatives; microgrid initiatives and agreements; emobility developments; conservation and energy efficiency initiatives; and IT ecosystem agreements, IT contract wins, and IT product announcements.
"While 2021 established a new normal and many utility companies broke records in renewable capacity installed and overall business performances, the Russia-Ukraine War that began in February 2022 continues to jeopardize sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU block taking a step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.
Nov-22
Utilities Smart Customer Operations Quarterly Update: July-September 2022
Utilities Smart Customer Operations Quarterly Update: July-September 2022
Nov-22 DOC # US48635022 Insight
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; conservation and energy-efficiency initiatives; smart metering; emobility developments; and developments in smart homes, smart buildings, and smart cities and digital transformation in 3Q22.
"While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.
Nov-22
Energy Transition: A Year of Reckoning — Will Europe Accelerate or Slow Down After 2022?
Energy Transition: A Year of Reckoning — Will Europe Accelerate or Slow Down After 2022?
Nov-22 DOC # EUR147228721 Presentation
This IDC Tech Buyer Presentation provides one of IDC's keynotes at the IDC European Utilities Executive Summit that was held digitally on October 13, 2022.
This presentation looks at whether the current energy crisis represents a show stopper or a wake-up call for energy utilities in terms of the speed of the energy transition in Europe. It leverages IDC and third-party data to highlight the magnitude of the energy transition challenge over the next eight years, and to gauge latent demand for energy efficiency, decarbonization, and electrification services offered by utilities' ecosystem.
Oct-22
IDC FutureScape: Worldwide Utilities 2023 Predictions
IDC FutureScape: Worldwide Utilities 2023 Predictions
Oct-22 DOC # US49749522 IDC DecisionScape
This IDC FutureScape provides the outlook of IDC Energy Insights' analyst team for the worldwide utility industry for 2023, as well as the planning horizon for the next five years.
"While utilities should learn from and adapt to ongoing crises, it is imperative that they rally past contingencies so as not to delay the journey to net zero. Globally, the industry must continue to lead the way toward efficiency, decarbonization, electrification, and circularity," said Jean-François Segalotto, research director, IDC Energy Insights. "In doing so, utilities will create value for shareholders, taxpayers, and other stakeholders of an increasingly integrated energy system."
Oct-22
Recession Industry Impact: Planning Essentials
Recession Industry Impact: Planning Essentials
Oct-22 DOC # US49766022 Presentation
This IDC Survey presents findings and analysis from IDC's 2022 Industry IT and Communications Survey. Current and future technology spending plans as well as key business initiatives driving technology spending were explored in an effort to provide technology suppliers with fact-based data to inform go-to-market strategies and planning. The analysis presented in this document combines results from a survey of over 5,000 U.S. respondents with IDC's Spending Guide research practices.
The topics covered in the survey are far broader than the contents of this document and include AI, BDA, edge, AR/VR, IoT, cloud, future of work, digital transformation, and use case adoption. More details are available upon request.
Oct-22
Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series
Energy Customer Satisfaction and Perceptions: Part 1 of the 2022 Worldwide Energy Consumer Survey Discovery Series
Oct-22 DOC # US44330019 Presentation
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on consumer satisfaction levels toward energy suppliers' products and services and their perception of energy retail markets. This comprises a detailed view across age groups and market structure, including a comparison over time using 2020 and 2017 data.
The survey covered 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.
This presentation covers areas such as:
This presentation is one of a series of documents published or to be published in the 2022 IDC Energy Insights Energy Consumer Survey, including:
Oct-22
IDC MarketScape: EMEA Industrial Internet of Things Service Providers for Oil and Gas Companies 2022 Vendor Assessment
IDC MarketScape: EMEA Industrial Internet of Things Service Providers for Oil and Gas Companies 2022 Vendor Assessment
Oct-22 DOC # EUR147586921 IDC DecisionScape
This IDC MarketScape assesses the capabilities and strategies of service vendors in enabling and supporting O&G' Industrial Internet of Things (IIoT) programs and strategies. With its EMEA perspective, it aims to support O&G organizations in choosing partners in their IIoT journeys. It provides context for companies evaluating vendors in this area, examines vendors' success in the marketplace, and looks at how vendor offerings are evolving. This IDC MarketScape evaluates 14 vendors based on a comprehensive and rigorous framework and highlights the most influential factors for success in this market, both in the short and long term.
Oct-22
IDC MarketScape: Worldwide Industrial Internet-of-Things Service Providers for Utilities 2022 Vendor Assessment
IDC MarketScape: Worldwide Industrial Internet-of-Things Service Providers for Utilities 2022 Vendor Assessment
Oct-22 DOC # US47587121 IDC DecisionScape
This IDC MarketScape evaluates service providers by performing a qualitative and quantitative assessment of their capabilities and strategies regarding industrial IoT (IIoT) offerings for utilities across all value chain segments. With its worldwide perspective, it aims to support utilities in choosing their partners in their journeys. It provides context for utilities evaluating vendors in this area, examines vendors' comparative success in the marketplace, and looks at how vendor offerings will evolve. This IDC MarketScape covers 16 vendors, and the evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.
"Industrial IoT has long been a major area of innovation and investment for utilities as it offers numerous possibilities for utilities to improve operational performance, safeguard the workforce, and better serve customers. IIoT is a means to an end that — alongside other technologies — will play a critical role in supporting utilities' transformation to connected, self-healing, flexible, and resilient operations," said Gaia Gallotti, associate research director, IDC Energy Insights. "IDC Energy Insights evaluated over 20 utilities-specific use cases in IIoT. As adoption continues around the world, related benefits and ROI will become clearer and more pronounced, with business and IT service providers playing an essential role."
Oct-22
EMEA Digital Regulations and Policies Radar
EMEA Digital Regulations and Policies Radar
Oct-22 DOC # EUR149640022 Insight
This IDC Market Perspective discusses the most relevant digital regulations and policies affecting the EMEA region. It discusses industry exposure for each regulation or policy and assesses the impact on tech providers and related market opportunity. Finally, it offers advice to tech providers on how to best navigate the volatility and uncertainty scenario by engaging with the regulatory landscape.
"Whether new regulations provoke minor changes in compliance or introduce entirely new market dynamics, it is key for tech providers to understand the landscape in which an organization is immersed and develop the capabilities to respond," said Anielle Guedes, Regulations and Policies Research lead in EMEA. "The digitalization of industries introduces new technology-related risks and raises the necessity for organizations to implement continuous monitoring of their technological risk profiles and then ensure they are effective," said Neli Vacheva, research manager, EMEA Data and Analytics.
Sep-22
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2022: Facility Management
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2022: Facility Management
Sep-22 DOC # US47984921 Study
This IDC study presents IDC's fourth iteration of the digital transformation use case taxonomy for facility management. It includes descriptions of the strategic priority, programs, and use cases for this horizontal function.
"There will be, at least in the foreseeable future, a continued need for technicians to go onsite to maintain and repair critical building assets, ensure occupant comfort and safety, and assess and preserve the intrinsic value of facilities. However, how this work is accomplished is evolving, and facility technicians today can be equipped with a vast array of remote monitoring and diagnostic tools, which enable them to quickly spot pending failure issues and determine the right time to provide proactive maintenance," says Bob Stallard, research manager, Enterprise Asset Management and Smart Facilities at IDC. "Facility maintenance organizations are challenged to effectively use the enormous amounts of data they collect to maintain facilities at a lower cost, reimagine past maintenance tactics, and adjust to a new environment of fluctuating occupancy, climate impacts, sustainability requirements, and evolving building use scenarios."
Sep-22
Utilities and Oil and Gas Sectors’ Initiatives and Strategies to Thrive in the Energy Transition
Utilities and Oil and Gas Sectors’ Initiatives and Strategies to Thrive in the Energy Transition
Sep-22 DOC # US49668222 Insight
This IDC Perspective aims to compare and contrast the oil and gas (O&G) industry versus the utilities industry in relation to energy transition.
"Both the O&G and utilities industries are and will continue to be front and center in terms of leading the charge on the energy transition. Because these two industries and the energy sector, as a whole, are responsible for much of the world’s carbon dioxide emissions, it is expected that the O&G and utilities sectors will be under pressure to find effective and innovate ways to curb carbon dioxide emissions and pave the path toward a future of cleaner energy," says Andrew Meyers, research director of Oil and Gas, IDC Energy Insights.
Sep-22
Argentina Tech Buyer Budget Benchmark 2022
Argentina Tech Buyer Budget Benchmark 2022
Sep-22 DOC # LA49686022 Study
The Argentina Tech Buyer Budget Benchmark main's objective is to asset the overall technology market opportunities for the biggest companies in Argentina. This information could be used as a guide to learn about what is the focus inversion in terms of technology and innovation that these companies have been doing along the last five years, and an opportunity to detect the areas where there is a chance to enter as a provider for these companies.
Sep-22
Brazil Tech Buyer Budget Benchmark 2022
Brazil Tech Buyer Budget Benchmark 2022
Sep-22 DOC # LA49686122 Study
The Brazil Tech Buyer Budget Benchmark main's objective is to asset the overall technology market opportunities for the biggest companies in Brazil. This information could be used as a guide to learn about what is the focus inversion in terms of technology and innovation that these companies have been doing along the last five years, and an opportunity to detect the areas where there is a chance to enter as a provider for these companies.
Sep-22
Chile Tech Buyer Budget Benchmark 2022
Chile Tech Buyer Budget Benchmark 2022
Sep-22 DOC # LA49686222 Study
The Chile Tech Buyer Budget Benchmark main's objective is to asset the overall technology market opportunities for the biggest companies in Chile. This information could be used as a guide to learn about what is the focus inversion in terms of technology and innovation that these companies have been doing along the last five years, and an opportunity to detect the areas where there is a chance to enter as a provider for these companies.
Sep-22
Cloud Usage in the Utilities Sector: Perspectives from the Future of Operations
Cloud Usage in the Utilities Sector: Perspectives from the Future of Operations
Sep-22 DOC # US49659822 Insight
IDC's Future of Operations Worldwide Survey, 2021 highlights that the utilities sector is committed to leveraging the cloud for operational data management. "Although the extent of cloud usage in utilities varies from utility to utility as well as across geographic regions and subsectors. That, said, the utility sector as a whole is expected to continue to increase its utilization of the cloud as it relates to operations", says John Villali, research director, IDC Energy Insights.
Sep-22
How Are Utilities' Operational Technology-Related Investment Priorities Changing?
How Are Utilities' Operational Technology-Related Investment Priorities Changing?
Sep-22 DOC # US49142323 Presentation
This IDC Survey Spotlight examines a portion of IDC's Worldwide IT and Operational Technology (OT) Convergence Survey carried out in July 2022. The research surveyed 284 energy and water utilities in Europe and North America, covering the following countries: Canada, France, Germany, the Netherlands and Nordic countries, the U.K., and the U.S.
This report is the second of a series of documents unveiling how utilities across both sides of the Atlantic are progressively converging aspects of their organizations, processes, and technology across IT and operations. This includes IT-OT convergence strategies, drivers, challenges, use cases, business value, and partner ecosystems.
This document expands on the analysis contained in How Are Utilities Coping with the Operational Data Deluge? (IDC #US49143423, September 2022). It covers utilities' priorities about OT-related initiatives and shows that investment focus is shifting to reflect pressing operational data needs and growing cloud maturity.
Sep-22
Latin America Tech Buyer Budget Benchmark 2022
Latin America Tech Buyer Budget Benchmark 2022
Sep-22 DOC # LA49686422 Study
The Latin America Tech Buyer Budget Benchmark main's objective is to asset the overall technology market opportunities for the biggest companies in Latin America. This information could be used as a guide to learn about what is the focus inversion in terms of technology and innovation that these companies have been doing along the last five years, and an opportunity to detect the areas where there is a chance to enter as a provider for these companies.
Sep-22
Mexico Tech Buyer Budget Benchmark 2022
Mexico Tech Buyer Budget Benchmark 2022
Sep-22 DOC # LA49686522 Study
The Mexico Tech Buyer Budget Benchmark main's objective is to asset the overall technology market opportunities for the biggest companies in Mexico. This information could be used as a guide to learn about what is the focus inversion in terms of technology and innovation that these companies have been doing along the last five years, and an opportunity to detect the areas where there is a chance to enter as a provider for these companies.
Sep-22
Peru Tech Buyer Budget Benchmark 2022
Peru Tech Buyer Budget Benchmark 2022
Sep-22 DOC # LA49686622 Study
The Peru Tech Buyer Budget Benchmark main's objective is to asset the overall technology market opportunities for the biggest companies in Peru. This information could be used as a guide to learn about what is the focus inversion in terms of technology and innovation that these companies have been doing along the last five years, and an opportunity to detect the areas where there is a chance to enter as a provider for these companies.
Sep-22
How Are European Utilities Coping With the Operational Data Deluge?
How Are European Utilities Coping With the Operational Data Deluge?
Sep-22 DOC # EUR148632222 Presentation
This IDC Survey Spotlight examines a portion of the IDC Worldwide IT and Operational Technology (OT) Convergence Survey carried out in July 2022. The research surveyed 153 energy and water utilities in Europe, covering France, Germany, the Netherlands, Nordic countries, and the U.K.
This report is the first of a series of documents unveiling how European utilities are progressively converging aspects of their organizations, processes, and technology across IT and operations. Among others, this includes IT and OT convergence strategies, drivers, challenges, use cases, business value, and partner ecosystems.
This IDC Survey Spotlight covers utility expectations regarding the prospective growth of their daily operational data throughput and where they expect this new data to be stored and processed. It also compares the 2022 results with the earlier edition of this survey in 2020.
Sep-22
How Are Utilities Coping with the Operational Data Deluge?
How Are Utilities Coping with the Operational Data Deluge?
Sep-22 DOC # US49143423 Presentation
This IDC Survey Spotlight examines a portion of IDC's Worldwide IT and Operational Technology (OT) Convergence Survey carried out in July 2022. The research surveyed 284 energy and water utilities in Europe and North America, covering the following countries: Canada, France, Germany, the Netherlands and Nordic countries, the U.K., and the U.S.
This report is the first of a series of documents unveiling how utilities across both sides of the Atlantic are progressively converging aspects of their organizations, processes, and technology across IT and operations. This includes IT-OT convergence strategies, drivers, challenges, use cases, business value, and partner ecosystems.
This document discusses what utilities expect regarding the prospective growth of their daily operational data throughput and where they expect this new data to be stored and processed. It also compares the 2022 results with those from the 2020 edition of this survey.
Sep-22
IDC's Worldwide ICT Spending Guide: Enterprise and SMB by Industry Taxonomy, 2022 — Release V2, 2022
IDC's Worldwide ICT Spending Guide: Enterprise and SMB by Industry Taxonomy, 2022 — Release V2, 2022
Sep-22 DOC # US49592122 Study
This IDC study provides a detailed description of IDC's worldwide vertical industry and company size methodology and taxonomy. It is intended as a companion for forecasts presented in IDC's Worldwide ICT Spending Guide: Industry and Company Size (soon to be renamed Worldwide ICT Spending Guide: Enterprise and SMB by Industry) and for all of IDC's worldwide vertical research. Technology suppliers may utilize this approach and structure to help them build an industry-focused organization.
"IDC's worldwide industry and company size taxonomy is an essential companion to IDC's industry and company size spending guide forecasts," said Serena Da Rold, senior research manager, IDC Spending Guides. "It presents a comprehensive and standardized view of the technology marketplace, helping vendors understand and navigate IDC's data effectively and define their target markets in terms of industry and company size segments."
Sep-22
IDC's Worldwide Security Spending Guide Taxonomy, 2022: Release V2, 2022
IDC's Worldwide Security Spending Guide Taxonomy, 2022: Release V2, 2022
Sep-22 DOC # US49625822 Study
This IDC study provides a detailed description of IDC's security products segmentation methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Security Spending Guide data deliverables. Technology suppliers may utilize this approach and structure as well to help them build an industry-focused organization.
"IDC's Worldwide Security Spending Guide taxonomy provides a comprehensive, global, and detailed map of the security marketplace," says Serena Da Rold, program manager, IDC Spending Guides. "It is an invaluable resource to help vendors standardize definitions and identify industry and company size segments offering the best opportunities for security products."
Sep-22
Utility Industry Insights from the IDC Worldwide Energy Transition Survey, 2022
Utility Industry Insights from the IDC Worldwide Energy Transition Survey, 2022
Sep-22 DOC # US49682522 Presentation
This IDC Survey Spotlight provides utility industry insights from 2022 IDC's Worldwide Energy Transition Survey. The Survey Spotlight provides a snapshot and IDC's take on investment plans in utility customer-facing clean energy programs and the top technologies utilities deemed necessary to succeed in the energy transition. The energy transition is a global movement away from fossil fuels such as coal, oil, and natural gas and movement toward cleaner forms of energy such as wind, solar, and battery storage.
Sep-22
IDC MarketScape: Worldwide Service Providers for Energy Transition and New Utilities Business Models 2022 Vendor Assessment
IDC MarketScape: Worldwide Service Providers for Energy Transition and New Utilities Business Models 2022 Vendor Assessment
Sep-22 DOC # US47586721 IDC DecisionScape
This IDC MarketScape evaluates service providers by performing a qualitative and quantitative assessment of their capabilities and strategies regarding their energy transition and new business models offerings for utilities across all value chain segments. With its worldwide scope, it aims to support utilities in choosing their partners on their path toward net zero and beyond. It provides context for utilities evaluating vendors in this area, examines vendors' comparative success in the marketplace, and looks at how vendors' offerings will evolve. This IDC MarketScape covers 16 vendors, and the evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market in the short and long term.
"Energy transition is not new to utilities, but most of what's been developed and deployed until now are just the tip of the iceberg. The innovation and pace of innovation that is needed for the energy transition to make an impact is still to come. IDC Energy Insights evaluated over 40 use cases in the domains of energy transition and new utilities business models, and we found most of them to be uncommon at best," said Gaia Gallotti, associate research director, IDC Energy Insights. "As utilities advance in their energy transition journeys, service providers supporting them are learning from full-scale deployments, integrating lessons learned, and expanding their capabilities portfolios and expertise, thus leading to faster momentum in utilities' energy transition ventures."
Sep-22
IDC's Worldwide Public Cloud Services Spending Guide Taxonomy: Release V2, 2022
IDC's Worldwide Public Cloud Services Spending Guide Taxonomy: Release V2, 2022
Sep-22 DOC # US49589222 Study
This IDC study provides a detailed description of IDC's methodology and taxonomy for the segmentation of public cloud services by industry and company size, which is consistent across IDC's worldwide vertical research. It should be used as a companion piece for IDC's Worldwide Public Cloud Services Spending Guide and IDC's Worldwide Software and Public Cloud Services Spending Guide data deliverables. Technology suppliers may utilize this approach and structure as well to help them build an industry-focused organization.
"IDC's Worldwide Public Cloud Services Spending Guide presents a comprehensive view of the marketplace," said Eileen Smith, program vice president, IDC's Spending Guides. "It is an invaluable resource to help vendors define and standardize their vocabulary for digital transformation."
Sep-22
IDC MarketScape: EMEA Service Providers for Energy Transition and New Business Models for Oil and Gas Companies 2022 Vendor Assessment
IDC MarketScape: EMEA Service Providers for Energy Transition and New Business Models for Oil and Gas Companies 2022 Vendor Assessment
Sep-22 DOC # EUR147587021 IDC DecisionScape
This IDC MarketScape evaluates leading energy transition and new business model services providers by qualitatively and quantitatively assessing their capabilities and strategies regarding their offerings across all value chain segments of the oil and gas (O&G) industry. With its EMEA perspective, it aims to support O&G organizations in choosing their partners in their path to net zero. It provides context for companies evaluating vendors in this area, examines vendors' success in the marketplace, and looks at how vendor offerings are evolving. This IDC MarketScape covers 14 vendors. The evaluation is based on a comprehensive and rigorous framework that assesses them relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.
"Pivoting to a sustainable business model and achieving net zero is a long-term endeavor that entails strong stakeholder commitments," said Gaurav Verma, research manager, IDC Energy Insights. "IT business partners that could bring vision, research, and succinct analysis-based consulting capabilities; customer-centric design and innovation; and agile IT operations capabilities will be able to add differentiated value to oil companies' energy transition journeys."
Sep-22
IDC's Worldwide Future Enterprise Use Case Taxonomy, 2022: Future of Industry Ecosystems
IDC's Worldwide Future Enterprise Use Case Taxonomy, 2022: Future of Industry Ecosystems
Sep-22 DOC # US49544521 Study
This IDC study details the primary programs, including shared data and insights, shared applications, and shared operations and expertise, as well as the supporting use cases for the future of industry ecosystems. This is a horizontal view of programs and use cases across all industries.
"Organizations in all industries are rapidly evolving the way they work with industry ecosystem partners to support data, application, and operational initiatives. It is no longer sufficient to have a static list of partners that is updated periodically: industry ecosystems are living, multifaceted organisms that are dynamic, with a mix of partners that evolve over time to meet new demand and disruption, as well as accelerate innovation and customer engagement. This new model requires a unique set of programs and use cases to guide strategy, collaboration, and execution: this industry ecosystem taxonomy strives to achieve that," said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems and Product Innovation Strategies at IDC.
Sep-22
How do Customer Satisfaction and Net Promoter Scores for Utilities and Energy Suppliers Differ by Age Group?
How do Customer Satisfaction and Net Promoter Scores for Utilities and Energy Suppliers Differ by Age Group?
Sep-22 DOC # EUR149620922 Presentation
This IDC Survey Spotlight examines a portion of IDC Energy Insights' Worldwide Utilities Consumer Survey carried out in June and July 2022. It surveyed 1,730 energy customers from around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the U.A.E., and the U.S.
This report is the first of a series of documents unveiling energy consumers' point of view over multiple areas, such as customer satisfaction, communication channels, expectations and satisfaction, reasons for interactions with energy suppliers, customer experience, the customer journey, and interest in new energy products and services.
This IDC Survey Spotlight examines Net Promoter Scores (NPS) and overall customer satisfaction across different age groups, namely Gen Z (18–25 years old), Millennials (26–41 years old), Gen X (42–57 years old), and "Everyone Else" made up of Boomers II (58–67 years old), Boomers I (68–76 years old) and Post War (77+ years old).
Aug-22
How Does Customer Satisfaction and NPS for Utilities and Energy Suppliers Differ Around the World?
How Does Customer Satisfaction and NPS for Utilities and Energy Suppliers Differ Around the World?
Aug-22 DOC # EUR149616922 Presentation
This IDC Survey Spotlight examines a portion of the IDC Energy Insights Utilities Consumer Survey carried out in June and July 2022. It surveyed 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the UAE, and the U.S.
This report is the first of a series of documents unveiling energy consumers' point of view in areas such as customer satisfaction, communication channels, expectations and satisfaction, reasons for interactions with energy suppliers, customer experience, customer journey, and interest in new energy products and services. This IDC Survey Spotlight examines Net Promoter Scores (NPS) and customer satisfaction across the different countries surveyed.
Aug-22
How are NPS Among European Energy Suppliers, and How Do They Differ by Age Group?
How are NPS Among European Energy Suppliers, and How Do They Differ by Age Group?
Aug-22 DOC # EUR149618722 Presentation
This IDC Survey Spotlight examines a portion of the European sample of the IDC Energy Insights Utilities Consumer Survey carried out in June and July 2022. It surveyed 720 energy customers from France, Germany, Spain, Sweden, and the U.K.
This report is the first of a series of documents unveiling energy consumers' point of view over areas such as customer expectations and satisfaction, communication channels, reasons for interactions with energy suppliers, customer experience and the customer journey, as well as interest in new energy products and services. This IDC Survey Spotlight examines the Net Promoter Scores (NPS) of European energy suppliers, on average and across consumer age groups, as well as its evolution from the previous (2020) edition of the survey.
Aug-22
State of the Market: IT Spending and Recession Impact by Industry
State of the Market: IT Spending and Recession Impact by Industry
Aug-22 DOC # US49619422 Event Proceeding
This IDC Web Conference provides an update on the state of the IT market and the outlook for technology budgets in 2022–2023, with a focus on vertical industry trends and forecasts. As the global economy enters what many believe will be a global recession, IT projects remain highly prioritized as part of renewed efforts toward achieving digital transformation. Against a challenging backdrop of rising inflation and weakening growth, organizations of all types are adjusting IT budgets to a new economic outlook and building contingency plans for the next 18 months. The impact of a weakening economy will vary significantly across geographies, industries, and business types.
Aug-22
State of the Market: Inflation Impact on IT Spending and the Cloud by Major Industry
State of the Market: Inflation Impact on IT Spending and the Cloud by Major Industry
Aug-22 DOC # US49593822 Presentation
This IDC Tech Buyer Presentation provides IDC Insights analysts' assessment of the impact of inflation on technology spending and adoption across 11 industries including education, energy, financial services, government, health and life sciences, hospitality, manufacturing, media and entertainment, retail, telecommunications, and transportation and logistics. Our analysis also offers IDC's outlook on IT spending and global economic sentiments gleaned from IDC's Future of Enterprise Resiliency and Spending (FERS) Survey. Future research from IDC Insights teams will delve deeper into the impact of inflation on their respective industries and subsectors.
"Across all industries, organizations are focusing their attention on navigating the storms of disruption brought about by inflationary pressures, supply chain constraints, labor and skills shortages, and geopolitical threats. Technology will play an important role to address these disruptions and blunt the impact of inflation faced by industries worldwide. Inflation is leading industries to prioritize investments in cloud, AI/ML, automation, and advanced data management and analytics." — Bob Parker, senior vice president and general manager, Industry Insights, Software, and Services at IDC
Aug-22
Expectations Meet Reality in the Energy Transition: Perspectives from IDC's Worldwide Energy Transition Survey, 2022
Expectations Meet Reality in the Energy Transition: Perspectives from IDC's Worldwide Energy Transition Survey, 2022
Aug-22 DOC # US49548622 Insight
This IDC Perspective looks at high-level survey findings around the state of the energy transition and the challenges organizations face. IDC's Worldwide Energy Transition Survey, 2022, highlights a widespread commitment and some progress from organizations regarding achieving net-zero emissions. However, ambitious goals confidently touted by organizations are being challenged by new global realities, which, in many cases, have slowed energy transition plans.
"There are very few organizations today that do not have energy transition goals," according to Leif Eriksen, research vice president, Future of Operations. "However, IDC's Worldwide Energy Transition Survey shows that these critical industries are still in the early stages of understanding the challenges of meeting those goals — often underestimating the operational challenges as well as the interdependencies with external economic and geopolitical realities."
Aug-22
United States IT Spending Guide: State, August 2022
United States IT Spending Guide: State, August 2022
Aug-22 DOC # US49580922 Pivot Table
This IDC Pivot Table is the current release of IDC's United States IT Spending Guide: State, covering updated forecasts for IT spending segmented by 16 vertical markets, 14 technologies (across hardware, software, and services), and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide ICT Spending Guide: Industry and Company Size, 2022, July (V2 2022). To bring a more holistic view of the IT market to clients, starting in the last year, IDC is including total industry IT spending for the previously excluded industries of state and local government, federal/central government, and consumer. Note that these three industries are not segmented by state. For industry and technology definitions, see IDC's Worldwide ICT Spending Guide by Industry and Company Size Taxonomy, 2022: Release V1, 2022 (IDC #US47824922, April 2022).
Aug-22
Retail Personas Playbook, 2022
Retail Personas Playbook, 2022
Aug-22 DOC # EUR149543122 Presentation
This IDC Market Presentation provides the Retail Persona Playbook, which is designed to provide technology vendors a better understanding of their buyer personas. It aims to answer the following questions:
This first edition of the document focuses on the Chief level to provide a comprehensive view of the retail companies.
"With increasing competition and market complexity, technology providers must carefully articulate their value propositions for the different personas they are selling to. They need to understand and leverage the KPIs that each persona is measured on," said Roberta Bigliani, Group Vice President, IDC Insights.