Why IDC Financial Insights for Contextual and Value-Centric Insurance
By 2025, tier 1 insurers worldwide will aim to drive 7% to 10% of total revenue from digital ecosystems — driven by partnerships and alliances primarily across the personal lines of businesses.
Cognitive RPA in the form of robo advisors, chatbots, robo claims handlers, and virtual insurance agents offering intelligent assistance and advisory services will empower insurers to address many customer engagement issues impacting retention and loyalty in both personal and commercial lines.
IDC Financial Insights advises insurance organizations how to leverage technology to create dynamic consumer engagements and new information-based revenue streams.
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