Latest Research

Summary

This IDC Survey Spotlight presents results from IDC's 2023 Industry CloudPath Survey, which asked 100 banks around the world about their current and planned usage of cloud services for payment processing. In this excerpt, we can see that cloud is a trusted and growing platform for deploying payment processing workloads, with adoption rates and plans varying across geographies and bank sizes.

Summary

This IDC Survey Spotlight examines how generative AI (GenAI) is making quick headway in North American banks. A little over a year ago, generative AI was a relatively unknown technology, but in IDC Financial Insights' November 2023 North America Banking Technology Survey, institutions are leaning heavily into implementing GenAI solutions into their infrastructure and operations. In IDC's September 2023 Future Enterprise Resiliency and Spending Survey, 24% of financial institutions worldwide, including banking, insurance, and investment firms, cited "significant investments" in GenAI, with another 39% doing some initial testing and proof-of-concept projects. At this rate, the adoption of GenAI is proceeding at a faster pace than even cloud, albeit with arguably more concerns about data security, privacy, and the accuracy of its models.

"This time around there will be a very small 'hype' window between concept and implementation compared with other technologies as banks will leverage generative AI as quickly as their resources will allow," says Jerry Silva, program vice president of IDC Financial Insights. "The industry will undoubtedly soon face a race between banks using GenAI in every area of their lines of business, operations, and IT and the industry's regulatory bodies that are trying to keep up with the implications of the technology and its effect on consumers of banking services."

Summary

This IDC Market Presentation is designed to provide technology vendors a better understanding of their buyer personas. It aims to answer the following questions:

• Who are the key personas they need to address with their offerings (products and services), marketing messages, sales campaigns, and sales activities?
• What are their strategic priorities and their day-to-day activities?
• What are their major pains and challenges?
• What are their key performance indicators (KPIs)?

"With the current turbulent and difficult economic conditions, it is important more than ever for technology providers to carefully articulate their value propositions to the different personas they are in discussions with. The conversations will have a significantly more impact if they are specific and tailored to the goals and KPIs that each persona is considered with rather than if they are generic and vague," says Abhishek Kumar, associate research director, IDC Financial Insights.

Summary

本研究详细分析了微众银行是如何领跑全球数字银行的。报告首先分析了数字银行的发展趋势，接着详细对微众银行进行了剖析。在对微众银行的研究当中，主要关注了三个方面的问题：第一，为什么说微众银行是全球领先的数字银行；第二，微众银行是凭借哪些创新取得今天的成就；第三，微众银行的创新正在为行业和社会带来哪些改变。报告的最后，对技术买家给出了案例启示和建议。

IDC 中国金融行业研究经理温泉表示：“微众银行诞生九年来取得了飞速发展，不仅自身在普惠金融领域取得卓越成绩，还带动中国银行业对普惠金融的认知与行动方面发生巨大改变。其所取得的成就，既是数字银行发展的里程碑，也是普惠金融发展的里程碑。微众银行在数字银行建设方面的创新思路与方法不仅适用于自己，也对所有数字银行、传统银行及其他金融机构有极高的借鉴价值。这一案例给技术买家诸多启示，建议技术买家充分运用新兴科技，积极发展普惠金融蓝海业务，同时保持危机感，不断创新，以在未来竞争中赢得主动和优势。”

Summary

本調査レポートでは、国内金融機関のIT支出動向を調査、分析している。国内金融機関は18業態に分類し、2022年～2027年のIT支出動向を分析する。激変する経営環境の下で業績を改善させるためにデジタル技術やデータを活用し新しいビジネスモデルの構築が業態を問わず多くの金融機関で取り組みが開始されている。しかし、国内の金融機関の新しいビジネス展開の取り組みは期待通りの成果が得られず、結果として撤退に追い込まれるケースも頻発している。本調査レポートでは、国内金融機関の新しいビジネスに関して、利用する個人、法人への利用動向調査結果から、進出すべき分野、顧客層などを抽出するほか、解決すべき課題、支援するパートナー企業の動向なども分析することで、国内金融機関の新しいビジネスの展望を考察する。

国内金融機関は新しいビジネスに積極的に乗り出しているものの、期待通りの成果が得られていない金融機関は多い。この要因として、金融機関の既存ビジネスとの親和性、または金融機関の優位性を生かしたビジネスを展開していないことが挙げられる。今回のユーザー調査でも金融機関の既存ビジネスとの親和性、および保有する優位性を生かせる分野における新たなビジネス展開が有効とみている。ただし、金融機関によって親和性、優位性には各金融機関で差がある。したがって、「ITサプライヤーは国内金融機関の既存ビジネス、顧客層を把握の上、親和性、優位性のあるビジネスを提案し、共創すべく積極的に支援することが求められる」と、IDC Japan、Vertical & Cross Technologyのリサーチマネージャーである市村 仁は分析している。

Summary

This IDC Market Note emphasizes insights from IDC's Financial Services Xchange 20230 conference, underscoring the necessity for a robust exchange among industry peers in the Financial Services sector. Although the FSI industry grapples with shared challenges and drivers, the diverse responses from organizations underscore fundamental differences. The exchange of experiences and lessons stands to significantly benefit the industry at large. The consistently positive feedback on the open exchange of ideas and experiences serves as a compelling testament to the advantages derived from collaboration and shared ecosystem strategies.

Summary

This IDC Market Note highlights DTCC's acquisition of Securrency. DTCC had long been viewed by the financial services industry as the symbol of traditional centralized markets, embodying the robust and infallible foundation of U.S. markets. With the acquisition of Securrency, ostensibly one of the symbolic leaders of blockchain-based digital assets, DTCC is signaling a historic tipping point in the world of traditional, as well as digital, assets.

Summary

The IDC Market Perspective analyzes notable developments in Asia/Pacific in 2023 and beyond. Although the region is diverse in its spread of development and financial services, several key themes, such as real-time payments, buy-now-pay-later payment schemes, cross-border payments, local payment networks, and payments as a service, are driving the development of a unique payment composition in the region that is both localized and harbors international ambitions.

"Although the Asia/Pacific region has always distinguished itself with its unique trajectory in payments, it is further diversifying with unique payment options. For instance, cross-border real-time payments at the scale seen in Southeast Asia, which take into account different regulatory environments and legal requirements, can be seen as a remarkable success and continues to grow. The region is trying to forge its own direction in payments and create scalable networks that can enhance economies and trade between markets. For technology suppliers serving this market, they need to be acutely aware of payment player needs and how their technologies can assist in forging new future innovation," says Michael Sek Pheng Yeo, associate research director, IDC Asia/Pacific.

Summary

This IDC Perspective reviews the findings from the Securities and Exchange Commission (SEC) with respect to the anti–money laundering (AML) Risk Alert that was released at the end of July 2023. The issues and findings spelled out in the risk alert highlight several issues that should be of concern to all broker-dealers. Several of the issues identified by the SEC highlight areas where additional technological solutions, or improved technological solutions, can help address the shortcomings documented in the risk alert. Many of the issues identified deal with customer due diligence (CDD)/know your customer (KYC)/customer identification program (CIP) at broker-dealers. It would seem prudent for all broker-dealers to review their technological solutions in this space and consider enhancements or replacements to their existing solutions. Other issues, such as anti–money laundering training for those responsible for AML program testing may need to be addressed through additional training and/or anti–money laundering certifications.

Overall, the message from the SEC to broker-dealers seems quite clear. The message is that broker-dealers need to do better. They need to be more diligent about the AML training for their staff, their AML program testing, and documentation to evidence both activities are being conducted and completed appropriately. They need to have better ways of collecting and evidencing appropriate levels of customer due diligence and customer identification. Many of these issues can be addressed through technological solutions, and broker-dealers should make a concerted effort to review the areas referenced in the risk alert to address any shortcomings and ensure full compliance with SEC regulations and guidance.

"The numerous issues raised by the SEC in their recent risk alert should be a call to action for all broker-dealers to review and assess their capabilities, technological solutions, and compliance with anti–money laundering regulations," says Sean O'Malley, research director, IDC Financial Insights' Worldwide Compliance, Fraud, and Risk Analytics Strategies.

Summary

This IDC Survey Spotlight examines data from IDC's 2023 Asia/Pacific (Excluding Japan) (APEJ) Banking Survey on fraud risk management technology in the banking industry, which was carried out from July 2023 to August 2023. This presentation focuses on Asia/Pacific (excluding Japan) (APEJ) banking decision makers on fraud risk mitigation challenges and IDC's takeaway on this issue.

This survey covered 150 banking decision makers from Singapore, Hong Kong, Malaysia, Indonesia, and India.

Summary

SINGAPORE, 20 November 2023 – In a recent IDC report titled Generative AI in Retail Banking: Opportunities and Use Cases , the rise of the GenAI-driven bank of the future is predicting a radical shift in retail banking through the seamless integration of Generative AI with data management and core banking systems. Recent IDC surveys (IDC’s 2023 Future Enterprise Resiliency and Spending Survey, Wave 6) indicate that 41% of retail bankers in Asia/Pacific are inclined to make specific GenAI investments.

Summary

This IDC study analyzes the functional capabilities and go-to-market strategies of 10 consumer lending customer experiences solution providers that serve the needs of the North America financial services industry customers, including banks, credit unions, and fintechs. This document provides any financial entity guidance to help IT buyers define their consumer lending needs and quickly get an appropriate short list of vendors that may be best suited to their company size, strategic direction, and customer needs.

"Consumer lending has taken on an even more critical role as rates have been increasing, costs have been rising, and consumers are looking at the best way to utilize credit to achieve their financial needs," says Marc DeCastro, research director, Consumer Banking Digital Strategies at IDC Financial Insights. "The importance of having an efficient and user-friendly customer experience leveraging modern technology will provide both customers and employees with what it will take to be competitive in the consumer credit market."

Summary

This IDC study uses the IDC MarketScape model to provide an assessment of a select list of technology vendors that offer consumer lending decisioning platforms to financial institutions and fintechs that provide secured and unsecured loans in the North American market.

"The consumer loan market is a crowded landscape for both traditional and nontraditional lenders, with technology providing a competitive advantage to those that utilize it," says Raymond Pucci, research director, Worldwide Lending Digital Strategies at IDC. "Lending decisioning platforms are highly automated by leveraging AI and machine learning applications that streamline the loan decision process for lenders and borrowers alike. Lenders will also benefit from cost savings and revenue optimization when using a current-generation lending decision platform."

Summary

This IDC study uses the IDC MarketScape model to provide an assessment of a select list of technology vendors that offer small business lending customer experience solutions to financial institutions and fintechs that provide a variety of business loans in the North American market.

"Over the past few years, the amount of small business ownership has risen sharply creating more opportunities for financial institutions to deepen their relationships with their customers," says Marc DeCastro, research director, Consumer Banking Digital Strategies at IDC. "As these small businesses grow, they will likely require access to credit and will gravitate toward solutions that are easy to use and tailored to their needs, whether that be from a traditional lender, a nonbank lender, or a pure digital lender. Finding the right solution will be key to attract this growing and profitable customer segment."

Summary

This IDC study uses the IDC MarketScape model to provide an assessment of a select list of technology vendors that offer small business lending decisioning platforms to financial institutions and fintechs that provide a variety of business loans in the North American market.

"The small and medium-sized business lending market has undergone a significant transition in the past two years," says Raymond Pucci, research director, Worldwide Lending Digital Strategies at IDC. "Small businesses are relying more on nonbank lenders that were early adopters of AI-based lending platform technology. Now both traditional and nontraditional lenders are all-in on buying AI and machine learning lending applications that streamline the loan decision process for lenders and borrowers alike. Small business lenders will benefit from cost savings and productivity gains by using a current-generation lending decision platform."

Summary

This IDC Survey presentation examines data from IDC's 2023 Asia/Pacific Banking Survey, which was carried out from July 2023 to August 2023. This document focuses on Asia/Pacific (excluding Japan) (APEJ) trends related to fraud types, mitigation challenges, risk management technology, and organizational-level management, such as enterprise risk management (ERM) implementation.

The survey covered 150 banking decision makers from Singapore, Hong Kong, Malaysia, Indonesia, and India.

Summary

This IDC Perspective discusses how instant payments are a compelling development in real-time banking transformation to cope with competition and meet customer expectations. Under some jurisdictions, instant payments represent a regulatory requirement with clear deadlines for transferring funds. Instant payments enable corporate banks to offer faster money turnaround, supporting more efficient services and processes as well as enhanced cooperation with partners to offer value-added services. The document also describes the hurdles related to fraud risks, the cost of infrastructure, and process updates to be able to offer IP service 24 x 7. IDC believes corporate banks should leverage the benefits of IP adoption, which is an essential element to remain competitive and foster digital real-time banking.

"The question is not about whether to adopt and offer instant payments to corporates, but how to do it well," said Maria Adele Di Comite, research director, IDC Financial Insights. "Recognizing IPs are not just another payment rail, but one that will reshape corporate banks' business models is the first step in the right direction, and many changes will be needed to fully exploit IPs' potential."

Summary

This IDC Market Glance provides an overview of the consumer to business payments market, the various market segments and subsegments, and the participants in each.

"The business of consumer to business payments is highly complex and growing more complex every year," says Aaron Press, research director, Worldwide Payment Strategies at IDC Financial Insights. "With a clear understanding of the market structure and segments, industry participants can gain a better understanding of the industry, their positioning, and their potential."

Summary

This IDC Survey Spotlight discusses some of the results from IDC's most recent Worldwide Industry CloudPath Survey, conducted in April 2023. Cloud is becoming increasingly popular for many retail banking front-end workloads, and this document provides some analysis regarding the thoughts of global financial services executives when it comes to their plans for front-end implementation platforms.

Summary

This IDC Perspective discusses the evolution of the know your customer (KYC) solution.

"The processes and availability technology for conducting know your customer functions at banks are evolving due to cloud computing, expanded data sets, and the integration of KYC solutions with other financial crime compliance solutions." — Sean O'Malley, research director, IDC Financial Insights' Worldwide Compliance, Fraud, and Risk Analytics Strategies

Summary

This IDC study presents 10 predictions relevant to the payments industry. Each prediction is shaped by a common set of key drivers and provides a planning tool for technology leaders and their line-of-business (LOB) counterparts to use in their strategic planning efforts. The predictions included in this study are indicators of the changing landscape in payments and their impact across multiple use cases.

According to Aaron Press, research director, Worldwide Payment Strategies at IDC, “There is a trend line running through the payments industry that brings together new platforms and new standards, creating new opportunities. As a result, payments continue to be one of the most exciting areas of financial services.”

Summary

This IDC study provides IDC's top 10 predictions for blockchain, crypto, NFT, and Web3.

"Decentralized technologies, such as blockchain, distributed ledger technology, NFTs, cryptocurrency, and Web3, will continue to have a major impact across every industry and will combine with other technologies like GenAI as well," notes Phillip Siltschanu, research director of Global Blockchain, Cryptocurrency, NFTs, and Web3 Strategies at IDC.

Summary

This IDC Perspective discusses third-party risk management. The challenges with respect to the range of regulatory requirements, risk management best practices, expanding view of what defines a "third party," data security, data privacy, and technological solutions that can help banks and broker-dealers to address the needs for third-party risk management are significant. The increasing use of outsourcing by financial institutions and regulatory focus on third-party risk management continues to expand the range of services and demands for third-party service providers. Selecting the appropriate solution to address the third-party risk management needs of each unique financial institution will be an important decision that will require thought and analysis.

"The increasing amount of outsourcing by financial institutions, combined with heightened regulatory focus on third-party risk management, will continue to make the third-party risk management solutions marketplace evolve to address these competing priorities," says Sean O'Malley, research director, IDC Financial Insights' Worldwide Compliance, Fraud, and Risk Analytics Strategies.

Summary

This IDC Market Presentation aims to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of IDC spending guide forecasts numbers for IDC Americas financial services ICT forecast for 2021–2026, and it also provides insights into the regional financial services market context influencing that spend for 2023.

This document includes:

• The IDC ICT market forecast for the financial services (banking and credit intermediation, insurance, and capital markets) industry in the Americas region
• The IDC market forecast for major IT software applications for Americas financial services
• Insights into key drivers and inhibitors that had and will impact IT investment sentiment in the Americas financial services sector

The document also highlights recent initiatives by countries and organizations while providing top-level advice for technology suppliers for pursuing a business strategy to succeed in pursuing financial services clients.

"Despite turbulent economic headwinds, the financial services sector continues to be committed to technology initiatives through increased investments. The perception of technology as a cost center has shifted to seeing it as an enabler for necessary financial products and services in this highly competitive sector," says Nigel Wallis, research VP, IDC Insights.

Summary

This IDC study provides IDC's top 10 predictions for worldwide banking for 2024 and beyond.

"Today's goal for banking worldwide is to overcome the immediate challenges in the markets while mapping out a longer-term strategy for growth and innovation during calmer times," said Jerry Silva, research vice president, IDC Financial Insights. "The banks that can map out strategic investments, leveraging appropriate technologies, will be best prepared to remain resilient and profitable in any situation."

Summary

This IDC study presents the top 10 predictions and key drivers for the capital markets for the next five years.

"Over the next five years, a confluence of external drivers is expected to materially impact the competitive basis on which most capital markets participants have historically engaged. Market participants that triangulate strategic technological investment and human talent with the market opportunity arising from structural change can expect to realize disproportionate reward," says Thomas Shuster, research director, Worldwide Capital Markets Digital Transformation Strategies at IDC.

Summary

This IDC FutureScape provides IDC's outlook for the worldwide banking industry for 2024.

"AI is entering the corporate banking arena fast and across a multitude of use cases. Automation, orchestration, predictability, and simplification are the main characteristics. Open data as well as real-time data are pushing the limits on relevance, reliability, and risk mitigation," said Tom Zink, senior research director at IDC Financial Insights. "As the foundation is in place, we are bracing for more innovation also driven by generative AI, as connectivity and collaboration are intensifying in the treasury ecosystem."

Summary

This IDC study presents the top 10 predictions for digital lending for 2024 and beyond.

"Economic conditions in 2024 and into 2025, especially the interest rate scenario and bank liquidity, will heavily impact lending activity for financial institutions and fintechs," said Raymond Pucci, research director of Worldwide Lending Digital Strategies at IDC. "Uncertainty and disruption will continue, but lenders that make the right and relevant technology investments will be among the best performers."

Summary

This IDC study explores 10 of the most urgent business and technology issues that customer experience (CX) executives across the C-suite must address to differentiate and prepare themselves to thrive in the age of intelligence-first customer experiences.

According to Sudhir Rajagopal, research director, Future of Customer Experience, at IDC, "We have entered the age of intelligent experiences and there is no doubt that generative AI will create a sea change for customer experiences, as well as inform future customer expectations. Brands that lead the charge will be those that have a strong foundation of customer data, adapt to new digital business models, industrialize customer intelligence, prioritize customer trust, and crucially deliver memorable experiences that are purposeful and achieve value parity with customers and the organization, alike."

Summary

This IDC study provides IDC's top 10 predictions for future of industry ecosystems.

"The move to more open, extended, pan-industry ecosystems is the next phase of digital transformation. Organizations continue to recognize that innovation is more successful, resiliency is stronger, and customer, consumer, citizen, or patient experience is better with a varied, diverse ecosystem of partners in place," said Jeff Hojlo, research vice president, Future of Industry Ecosystems.

Summary

This IDC FutureScape presents the top 10 insurance industry predictions for 2024. Each prediction is shaped by a shared set of key drivers, serving as a planning tool for technology leaders and their line-of-business (LOB) counterparts in their IT strategic planning efforts. The 2024 edition of the IDC FutureScape for insurance underscores the vital need for insurers to embrace an ambidextrous approach. This approach is crucial for striking a balance between mitigating risks and exploring new opportunities to ensure survival and prosperity in the face of uncertainties. It has become imperative to shatter the industry's silos and organizational boundaries by strategically adopting digital technologies. These technologies are instrumental in unlocking the sector's full societal impact. For the next five years, insurers are at a critical juncture where they must pioneer digital-first strategies. This pioneering effort involves leveraging emerging technologies such as trusted data exchange platforms, telehealth solutions, "climatech" innovations, and digital twins, as well as the significant advancement of large language models (LLMs) and multimodal generative AI models such as DALL-E.

"In an era defined by uncertainty, where a multitude of challenges and opportunities coexist, digital maturity is no longer a choice — it is the essential foundation of the modern competitive arena. Insurers must master the art of balancing digital innovation with risk mitigation to enhance their digital capabilities," said Davide Palanza, research manager at IDC Financial Insights. "As insurance leaders grapple with the imperative of deriving tangible value from their digital endeavors, the future belongs to those that embrace emerging technologies with sharp business insight and foresight. What's at stake isn't merely survival; it's about leading the charge in reshaping the future of the insurance sector."

Summary

“2022年，零售信贷智能风控解决方案市场正在经历阵痛，市场的深度调整将带来未来更加健康的发展。市场格局的重塑成为大概率事件，剧烈的变化也将带来新的市场机会。”——IDC金融行业研究部研究经理温泉表示。

“金融机构的业务核心是管理风险，作为业务端风险管理的第一道防线，零售信贷风控能力的建设尤为重要。行业用户在这一领域对于技术提供商的要求也从提供解决方案延展到包含咨询，业务运营在内的total solution，从业务模式视角来看，是对‘As-a-Service’的有益实践。”——IDC金融行业研究部研究总监高飞表示。

Summary

北京，2023年10月26日—— 2019年9月，国家医疗保障局网络安全和信息化领导小组办公室印发《医疗保障信息平台云计算平台规范》等三部标准，确定医疗保障信息平台将全面采用云计算技术建设。经过三年的建设，国家级和省级以及部分市级的医疗保障云（简称“医保云”）取得了巨大成功，提高了整个医疗保障信息化的效率，实现了医保数据统一化和大集中，将云计算技术的优势予以充分发挥。

Summary

近两年，在市场经济影响下，中小微企业融资需求也在持续加强，供应链金融的发展能够帮助供应链的上下游企业获得更全面高效的融资，从而畅通供应链、提升供应链的安全与韧性、促进供应链降本增效。各类金融机构、核心企业、科技公司等纷纷探索供应链金融服务模式，凭借各自资源禀赋优势，为供应链链条企业融资提供便利，同时提升整个链条的资金流动效率。

IDC中国金融行业高级分析师思二勋表示：“供应链金融是深度服务实体经济、解决中小企业融资的一种重要模式。如今，在政策及技术的双轮驱动下，供应链金融已迎来高速发展阶段。而为了提升供应链金融服务广度和深度，需要以供应链金融科技能力提升供应链金融数字化水平，并强化供应链金融生态建设，以实现商流、资金流、信息流及物流的信息数据整合和多重贸易关系的穿透，从而更高效地从产业链条中发现信用、流转信用，助力供应链上下游企业更全面且高效地获得融资。此外，为了更好地帮助客户实现供应链金融业务的良性发展，供应链金融科技服务商亦需以陪伴式成长的方式，助力客户从用户运营、产品运营、资产运营、渠道运营、业务运营等多维度帮助实现业务的持续运营和增长。”

Summary

This IDC Perspective examines best practices for businesses implementing conversational AI. It is based on the experiences of financial services organizations in the UAE that are using conversational AI in external self-service use cases.

"Conversational AI has been a key investment area of organizations across government, retail, finance, and utilities, primarily driven by the organizational priorities to deliver differentiated customer value. Some organizations have embarked on this journey earlier than others and have accumulated significant know-how. Organizations should treat these projects in a strategic manner. Organization-wide alignment and implementing a change management process up front define the success of these projects and ensure continuous customer value delivery." — Associate Research Director Melih Murat, IDC Middle East, Turkey, and Africa

Summary

This IDC Market Presentation is designed to provide general and synthetic knowledge to support salespeople of technology vendors when they first approach a buyer. This Industry Conversation Handbook aims to ignite a meaningful customer engagement, addressing these questions:

• What is the industry structure and what are the key business processes?
• How can you market your products/services to meet the most pressing needs of potential buyers?
• What are the specific needs of different subverticals or subindustries, and how do you position your products/services to meet these requirements effectively?
• How do you communicate competently with buyers by using language that resonates with them, and how do you initiate conversations and ask questions that are relevant to their interests and needs?
• How do you showcase the most appropriate products/services that meet the buyer's needs, and how do you illustrate with real-life examples with how they can be advantageous to the buyer?

The topics discussed in this Industry Conversation Handbook are selected by senior IDC analysts based on in-depth and ongoing IDC research about the financial services industry. It also equips sales professionals with basic information concerning the financial services industry to contact buyers with confidence. It provides a framework to spark discussions, showing preparedness and stimulating interest in technology buyers with significant conversation teasers and examples. However, it neither provides an in-depth analysis of the industry or the buyers' personas nor seeks to present a comprehensive sales strategy.

"The global financial services industry is dynamic and constantly evolving to meet changing regulatory requirements, stay ahead of the competition, and exceed consumer needs and expectations. There are significant opportunities for the technology seller that is willing to make the investment and understand the regional nuances of the market," says Abhishek Kumar, associate research director, IDC Financial Insights.

Summary

This IDC Perspective examines how blockchain can address the two greatest problems facing GenAI: how to prevent protected data or intellectual property from being improperly used in GenAI, and how to ensure that newfound information is not spurious or inaccurate answers generated by GenAI or "bots."

"Some predict that GenAI will usher in a new era in civilization. Others fear that these same cutting-edge capabilities will bring about a dark era of nefarious use of GenAI for evil or criminal activities," says IDC research director Phillip Silitschanu. "Blockchain can solve two of the greatest problems the world faces as GenAI continues to grow."

Summary

This IDC Industry Buyers Handbook aims to help technology vendors understand what drives buyers within the financial services industry in their technology purchasing decisions. Vendors can use this handbook to: 

• Align their companies’ propositions to buyers’ strategic priorities.
• Position technology offerings to respond to buyers’ business objectives.
• Develop a compelling narrative that resonates with buyers’ requirements.
• Identify key decision makers within the buyer’s organization.

Technology vendor executives in marketing, sales, and product strategy can leverage the insight from this handbook to inform and formulate their approach with buyers within the financial services industry. The insight provided in this handbook is largely based on IDC survey data but also leverages senior IDC analysts’ knowledge, IDC research, and ongoing conversations with key industry players.

"Technology suppliers covering the financial services industry are in a unique position to leverage their expertise and experience to support financial institutions in these difficult economic times. To differentiate themselves from their competition, technology suppliers should provide more than just technology solutions; they should provide technology guidance. Taking a strategic approach rather than a pure technology one will lay the groundwork for long-term partnerships with financial organizations, which is why it is vital that technology providers take the time to understand the industry's strategic priorities and respective challenges," says Abhishek Kumar, associate research director, IDC Financial Insights.

Summary

This IDC Market Presentation provides an Industry Analysis Perspective, which is designed to provide technology sellers' sales, marketers, and product and channel managers with insight into the North American financial services industry (FSI) landscape in 2023 and beyond. By understanding how the business side operates, tech sales leaders, tech marketing leaders, and product and channel managers will more clearly see which areas their technology products and services can truly add value to a financial institution.

"The North American financial services industry is dynamic and constantly evolving, but it also faces several substantial challenges. Regulatory requirements are forcing financial entities to adopt measures to ensure operational resiliency while innovating using digital technologies to remain competitive and exceed consumer expectations. Current investments in infrastructure modernization will quickly give way to more advanced digitalization initiatives that leverage cloud, AI, and big data and analytics. Significant opportunities exist for technology vendors; however, vendors must be willing to invest in understanding the nuances of specific subsectors." — Nigel Wallis, research VP, IDC Insights

Summary

This IDC Market Perspective provides guidance on generative AI (GenAI) use cases for retail banking and must be read in conjunction with other IDC research on GenAI technology. This research suggests several AI and GenAI use cases that could lead to significant growth and efficiency opportunities, particularly around various aspects of the retail customer journey.

“GenAI is the next game changer for retail banks. It not only enables unstructured data to be included in the decision-making process but also brings in multiple new algorithms with the help of synthetic data. It has a game-changing ability in the generation of artifacts, such as images, text, and voice, which enable an instant gratification experience,” says Ashish Kakar, research director, IDC Asia/Pacific Financial Insights.

Summary

This IDC Industry Buyers Handbook aims to help technology vendors understand what drives the technology purchase decisions of buyers within the financial services industry. Vendors can use this Handbook to align the company's proposition with the buyer's strategic priorities, position the technology offering to respond to the buyer's business objectives, and develop a compelling narrative that resonates with the buyer's requirements.

Technology vendor executives in areas such as marketing, sales, and product strategy can leverage the insights in this Handbook to inform their approach to buyers in the financial services industry. The insights provided here are based largely on IDC survey data, but they also incorporate senior IDC analysts' knowledge, IDC research, and ongoing conversations with key industry players.

"Technology suppliers serving the financial services industry are in a unique position to leverage their expertise and experience to support financial institutions in these difficult economic times. To differentiate themselves from the competition, technology suppliers should seek to offer more than just technology solutions. They should also provide technology guidance. Taking a strategic approach, rather than a purely technology-based approach, will lay the groundwork for long-term partnerships with financial organizations. Therefore, it is vital that technology providers take the time to understand the industry's strategic priorities and the associated challenges." — Research Director George Briford, IDC Financial Insights

Summary

This IDC Perspective highlights the increasing use cases for generative AI (GenAI) in the capital markets. In an era defined by data, speed, and augmented decision making, the capital markets have discovered a powerful tool in GenAI. As summarized within this report, GenAI is expected to be a persistent, transformative force across a wide variety of use cases. The dynamic nature of this technology is likely to alter most aspects of competition and influence the human capital needs of capital market firms.

"GenAI allows capital market firms to completely reimagine many essential workflows," says Thomas Shuster, research director, IDC Financial Insights. "Focused experimentation with the technology is expected to become a strategic imperative across the capital markets for years to come."

Summary

As stated in recent U.S. Consumer Financial Protection Bureau (CFPB) guidance, lenders must give applicants specific reasons when denying a credit application or taking adverse action against a consumer's credit file. This CFPB action follows a 2022 warning to lenders that their credit decisions must be fully explainable and that artificial intelligence (AI) "black box" algorithms do not absolve them of the full disclosure on adverse action as required by the Equal Credit Opportunity Act (ECOA).

Summary

This IDC Market Perspective highlights major announcements made at Google Cloud Next held in San Francisco on August 29–31, 2023, with a focus on how they will impact the following industries — education, financial services, government, healthcare and life science, and retail.

"AI is everywhere, and industry leaders are working tirelessly to adapt," said Matthew Leger, research manager, Government Insights at IDC. "Google's new AI capabilities, coupled with the company's robust partner ecosystem and industry solution approach, position Google — and by extension its customers — well to serve as a strategic partner to leaders across sectors."

Summary

就低代码平台发展而言，为了推动低代码平台在更多场景的深入、安全且稳定的应用，首先，平台发展应充分将低代码开发平台及其所开发的应用程序与企业内部系统、外部系统等以开放API等方式相结合，促进满足企业对多类型、个性化应用程序的开发需求。其次，平台发展也需充分融入微服务、DevOps等理念，通过平台架构设计、前后端分离等云原生技术和微服务架构，利用容器管理平台的编排调度能力和微服务架构的服务组件化能力，提高应用程序的性能。最后，平台发展也需支持灵活的扩展和定制化技术应用能力（如边缘计算、大数据、人工智能、机器人流程自动化等），以及平台在具体场景中的应用安全、网络安全、数据安全等，以满足低代码在特定应用领域的个性化需求及安全稳定应用。

"当前，低代码在金融行业中的应用已进入加速发展阶段，且方兴未艾。在多变的商业环境中，金融机构只有借助于低代码开发平台或思想，提供持续的价值和敏捷的战略举措，例如，满足业务组件的标准化与复用性、符合多业务需求的个性化定制要求、达到开放集成的设计要求，同时强化自动化、智能化的应用部署，才能以敏捷的业务流程提高工作效率与体验，从而高效地应对多变复杂的应用需求。未来，随着低代码开发与机器人流程自动化（RPA）、AI技术、云原生等技术能力的深度融合，其也将进一步为金融机构带来更多的业务价值与科技价值，并推动金融机构加速步入数字化业务时代。"——IDC中国金融行业高级分析师思二勋表示。

未来，平安科技将积极探索低/零代码和大模型结合，助力平台实现快搭、易搭、稳搭、精搭的效果。具体来说，平安科技通过探索大语言模型（LLM）在语言交互界面（LUI）方向的应用，让一线人员可以使用自然语言来描述业务过程，通过多轮对话，借助大模型能力生成表之间的数据关系，以构建应用的逻辑链路，生成特定的逻辑和流程，进一步降低业务一线使用IT能力的门槛，提高一线业务创新效率，降低企业数字化成本，以此实现应用程序的"快搭"和"易搭"。同时，借助平安科技先天技术优势，通过 Open API、数据埋点植入等方式，实现功能的精细化搭建（"精搭"）和业务的深度联通和融合，此外，通过前后端独立版本 、独立灰度发布等方式，实现应用程序的"稳搭"，最终赋能业务快速且高效地实现数字化能力的全面提升和数字化业务的多维创新。

Summary

This IDC Perspective looks at IDC's 2023 Worldwide Industry CloudPath Survey results for the global banking industry. In 2023, banks globally continue to recognize the critical importance of migrating to the cloud and gaining real benefits to both lines of business (LOBs) and IT and operations groups. Public cloud services have been proven to bring new services to the market faster and more powerfully by accessing the latest functionalities provided by the cloud-based software market and better leverage enterprisewide data supported by IDC's survey data.

"Even critical banking workloads are moving to public cloud," says Jerry Silva, VP, IDC Financial Insights. "This is a sign that, along with improving innovation from a business perspective, public cloud also improves the table-stakes areas of security and compliance," he adds.

Summary

"As blockchain technology becomes more widely used, we can begin to see how it can enhance the lending process and experience for both consumers and businesses alike," note research directors, Raymond Pucci and Phillip Silitschanu, IDC Financial Insights. "Blockchain can streamline and accelerate the loan origination and fulfillment process, especially for the more time-consuming loans."

Summary

This IDC Perspective complements previous research into generative AI (GenAI) and looks at the technology in the context of the financial services industry and banking. Although the industry is in its early days for its use, many banks are already piloting GenAI in proofs of concept (POCs) centered on relatively simple use cases to solve simple problems. GenAI has become the disruptive technology for all industries in 2023. Usually, with any new, disruptive technology, there are more questions than answers. However, unusually, most banks have become familiar with GenAI and all its potential use cases, benefits, and challenges quicker than other technologies before it.

"Generative AI has caught the attention of every bank worldwide, whether they have plans to deploy it or not," says Jerry Silva, vice president, IDC Financial Insights. "But IDC believes this could be the most transformative technology since cloud, and every bank should at least educate themselves and being thinking about use cases within the organization."

Summary

This IDC study discusses how the banking industry is accelerating its recovery from, and overcoming of, the disruptions in 2020 through the digital mission of "accelerated banking." The taxonomy defines six strategic priorities to accomplish the industry's digital mission of accelerating the pace of transformation to get back to an environment of innovation. It defines separate programs that support each strategic priority. Under each program are a set of use cases, which are discretely funded efforts supporting a program objective.

"The disruption in 2020 put the banking industry on its heels, forcing it to focus on immediate resolution to weaknesses in resiliency and scalability," said Jerry Silva, vice president, IDC Financial Insights. "But as the industry comes back from a significant disruption, the focus is turning on the acceleration of transformation to quickly get back to an environment of innovation."

Summary

This IDC Perspective reviews the findings of IDC's April 2023 Worldwide Industry CloudPath Survey specifically for the banking industry.

"Private cloud remains a popular choice, predominantly for large institutions, especially for workload and data that are deemed sensitive or critical to the bank's operations," says Jerry Silva, vice president, IDC Financial Insights. "Many of the factors that are often used against public cloud have been addressed by the cloud providers, enabling the expanded appeal of public cloud."

Summary

This IDC Survey Spotlight provides a look at the priorities of financial institutions worldwide in terms of a number of environmental, social, and governance (ESG) topics.

"Financial services institutions prioritize cost savings related to their IT divisions, as they can influence these costs very directly. Reporting of Scope 1 and 2 greenhouse gas emissions are the second highest priority, despite reporting being mandatory. The lowest priority is Scope 3 emissions reporting, which is non-mandatory until new regulations come into play (such as those from the U.S. Securities and Exchange Commission)." — Research Director George Briford, IDC Financial Insights

Summary

IDC 厂商概述报告针对市场某细分技术领域的主流供应商进行介绍。本次IDC厂商概述主要评估新希望金科的解决方案、整体战略发展方向等方面，便于银行等金融机构了解公司的差异化优势，并帮助银行等金融机构应对数字化转型的各类挑战。

Summary

This IDC Tech Buyer Presentation examines the maturity of banks globally in dealing with AI and explores the major challenges and gaps they are facing. It also provides some data on actual and forecast AI spending.

The presentation also discusses various different use cases and the level of priority that banks are devoting to them. Finally, it presents a number of AI-related risks specific to banks and provides a number of recommendations for technology buyers.

"Banks are very well aware that data is the key input for any AI model, and many are putting in the effort to ensure they have adequate data. But this is not enough. Banks need to develop their own capabilities in the areas of AI governance and algorithm development to gain a sufficient level of trust and transparency and generate meaningful insights." — George Briford, research director, IDC Financial Insights

Summary

This IDC Tech Buyer Presentation illustrates the evolution of the adoption of artificial intelligence. It also investigates the extent to which banks understand the need to leverage AI to advance toward real-time banking in an environment that is based on ecosystem collaboration.

Banks are focusing their AI adoption on security-related matters to foster security efficiency and effectiveness, which also helps them protect their assets when operating in an augmented space. This presentation also provides banking investment data, based on actual and forecast spending on AI in risk management and security-related matters.

In this presentation, we identify the major challenges for banks in leveraging AI and the ways they can go to cover gaps. It also provides guidance for technology buyers.

"Banks are facing a twofold challenge. On one hand, they must move toward real-time banking and operate in an ecosystem-based environment to meet customer expectations, On the other hand, they need to mitigate systemic risk from their augmented space. Adopting AI is helpful as it enhances business resilience and security, but banks need to expand their skills and capabilities as well as to understand the need for AI explainability, fairness, and transparency," said Maria Adele Di Comite, research director, IDC Financial Insights.

Summary

This IDC Survey Spotlight examines how consumers around the world access and choose payment methods. IDC's 2023 Consumer Pulse: Money and Shopping Survey asked 14,138 consumers around the world about the payment methods they have used in the past year and how often they use each of those methods. The results highlight significant differences from country to country. Banks, merchants, and payment technology providers should take these variables into account when planning global expansion.