Latest Research

Summary

As stated in recent U.S. Consumer Financial Protection Bureau (CFPB) guidance, lenders must give applicants specific reasons when denying a credit application or taking adverse action against a consumer's credit file. This CFPB action follows a 2022 warning to lenders that their credit decisions must be fully explainable and that artificial intelligence (AI) "black box" algorithms do not absolve them of the full disclosure on adverse action as required by the Equal Credit Opportunity Act (ECOA).

Summary

This IDC Market Perspective highlights major announcements made at Google Cloud Next held in San Francisco on August 29–31, 2023, with a focus on how they will impact the following industries — education, financial services, government, healthcare and life science, and retail.

"AI is everywhere, and industry leaders are working tirelessly to adapt," said Matthew Leger, research manager, Government Insights at IDC. "Google's new AI capabilities, coupled with the company's robust partner ecosystem and industry solution approach, position Google — and by extension its customers — well to serve as a strategic partner to leaders across sectors."

Summary

就低代码平台发展而言，为了推动低代码平台在更多场景的深入、安全且稳定的应用，首先，平台发展应充分将低代码开发平台及其所开发的应用程序与企业内部系统、外部系统等以开放API等方式相结合，促进满足企业对多类型、个性化应用程序的开发需求。其次，平台发展也需充分融入微服务、DevOps等理念，通过平台架构设计、前后端分离等云原生技术和微服务架构，利用容器管理平台的编排调度能力和微服务架构的服务组件化能力，提高应用程序的性能。最后，平台发展也需支持灵活的扩展和定制化技术应用能力（如边缘计算、大数据、人工智能、机器人流程自动化等），以及平台在具体场景中的应用安全、网络安全、数据安全等，以满足低代码在特定应用领域的个性化需求及安全稳定应用。

"当前，低代码在金融行业中的应用已进入加速发展阶段，且方兴未艾。在多变的商业环境中，金融机构只有借助于低代码开发平台或思想，提供持续的价值和敏捷的战略举措，例如，满足业务组件的标准化与复用性、符合多业务需求的个性化定制要求、达到开放集成的设计要求，同时强化自动化、智能化的应用部署，才能以敏捷的业务流程提高工作效率与体验，从而高效地应对多变复杂的应用需求。未来，随着低代码开发与机器人流程自动化（RPA）、AI技术、云原生等技术能力的深度融合，其也将进一步为金融机构带来更多的业务价值与科技价值，并推动金融机构加速步入数字化业务时代。"——IDC中国金融行业高级分析师思二勋表示。

未来，平安科技将积极探索低/零代码和大模型结合，助力平台实现快搭、易搭、稳搭、精搭的效果。具体来说，平安科技通过探索大语言模型（LLM）在语言交互界面（LUI）方向的应用，让一线人员可以使用自然语言来描述业务过程，通过多轮对话，借助大模型能力生成表之间的数据关系，以构建应用的逻辑链路，生成特定的逻辑和流程，进一步降低业务一线使用IT能力的门槛，提高一线业务创新效率，降低企业数字化成本，以此实现应用程序的"快搭"和"易搭"。同时，借助平安科技先天技术优势，通过 Open API、数据埋点植入等方式，实现功能的精细化搭建（"精搭"）和业务的深度联通和融合，此外，通过前后端独立版本 、独立灰度发布等方式，实现应用程序的"稳搭"，最终赋能业务快速且高效地实现数字化能力的全面提升和数字化业务的多维创新。

Summary

This IDC Perspective looks at IDC's 2023 Worldwide Industry CloudPath Survey results for the global banking industry. In 2023, banks globally continue to recognize the critical importance of migrating to the cloud and gaining real benefits to both lines of business (LOBs) and IT and operations groups. Public cloud services have been proven to bring new services to the market faster and more powerfully by accessing the latest functionalities provided by the cloud-based software market and better leverage enterprisewide data supported by IDC's survey data.

"Even critical banking workloads are moving to public cloud," says Jerry Silva, VP, IDC Financial Insights. "This is a sign that, along with improving innovation from a business perspective, public cloud also improves the table-stakes areas of security and compliance," he adds.

Summary

"As blockchain technology becomes more widely used, we can begin to see how it can enhance the lending process and experience for both consumers and businesses alike," note research directors, Raymond Pucci and Phillip Silitschanu, IDC Financial Insights. "Blockchain can streamline and accelerate the loan origination and fulfillment process, especially for the more time-consuming loans."

Summary

This IDC Perspective complements previous research into generative AI (GenAI) and looks at the technology in the context of the financial services industry and banking. Although the industry is in its early days for its use, many banks are already piloting GenAI in proofs of concept (POCs) centered on relatively simple use cases to solve simple problems. GenAI has become the disruptive technology for all industries in 2023. Usually, with any new, disruptive technology, there are more questions than answers. However, unusually, most banks have become familiar with GenAI and all its potential use cases, benefits, and challenges quicker than other technologies before it.

"Generative AI has caught the attention of every bank worldwide, whether they have plans to deploy it or not," says Jerry Silva, vice president, IDC Financial Insights. "But IDC believes this could be the most transformative technology since cloud, and every bank should at least educate themselves and being thinking about use cases within the organization."

Summary

This IDC study discusses how the banking industry is accelerating its recovery from, and overcoming of, the disruptions in 2020 through the digital mission of "accelerated banking." The taxonomy defines six strategic priorities to accomplish the industry's digital mission of accelerating the pace of transformation to get back to an environment of innovation. It defines separate programs that support each strategic priority. Under each program are a set of use cases, which are discretely funded efforts supporting a program objective.

"The disruption in 2020 put the banking industry on its heels, forcing it to focus on immediate resolution to weaknesses in resiliency and scalability," said Jerry Silva, vice president, IDC Financial Insights. "But as the industry comes back from a significant disruption, the focus is turning on the acceleration of transformation to quickly get back to an environment of innovation."

Summary

This IDC Perspective reviews the findings of IDC's April 2023 Worldwide Industry CloudPath Survey specifically for the banking industry.

"Private cloud remains a popular choice, predominantly for large institutions, especially for workload and data that are deemed sensitive or critical to the bank's operations," says Jerry Silva, vice president, IDC Financial Insights. "Many of the factors that are often used against public cloud have been addressed by the cloud providers, enabling the expanded appeal of public cloud."

Summary

This IDC Survey Spotlight provides a look at the priorities of financial institutions worldwide in terms of a number of environmental, social, and governance (ESG) topics.

"Financial services institutions prioritize cost savings related to their IT divisions, as they can influence these costs very directly. Reporting of Scope 1 and 2 greenhouse gas emissions are the second highest priority, despite reporting being mandatory. The lowest priority is Scope 3 emissions reporting, which is non-mandatory until new regulations come into play (such as those from the U.S. Securities and Exchange Commission)." — Research Director George Briford, IDC Financial Insights

Summary

IDC 厂商概述报告针对市场某细分技术领域的主流供应商进行介绍。本次IDC厂商概述主要评估新希望金科的解决方案、整体战略发展方向等方面，便于银行等金融机构了解公司的差异化优势，并帮助银行等金融机构应对数字化转型的各类挑战。

Summary

This IDC Tech Buyer Presentation examines the maturity of banks globally in dealing with AI and explores the major challenges and gaps they are facing. It also provides some data on actual and forecast AI spending.

The presentation also discusses various different use cases and the level of priority that banks are devoting to them. Finally, it presents a number of AI-related risks specific to banks and provides a number of recommendations for technology buyers.

"Banks are very well aware that data is the key input for any AI model, and many are putting in the effort to ensure they have adequate data. But this is not enough. Banks need to develop their own capabilities in the areas of AI governance and algorithm development to gain a sufficient level of trust and transparency and generate meaningful insights." — George Briford, research director, IDC Financial Insights

Summary

This IDC Tech Buyer Presentation illustrates the evolution of the adoption of artificial intelligence. It also investigates the extent to which banks understand the need to leverage AI to advance toward real-time banking in an environment that is based on ecosystem collaboration.

Banks are focusing their AI adoption on security-related matters to foster security efficiency and effectiveness, which also helps them protect their assets when operating in an augmented space. This presentation also provides banking investment data, based on actual and forecast spending on AI in risk management and security-related matters.

In this presentation, we identify the major challenges for banks in leveraging AI and the ways they can go to cover gaps. It also provides guidance for technology buyers.

"Banks are facing a twofold challenge. On one hand, they must move toward real-time banking and operate in an ecosystem-based environment to meet customer expectations, On the other hand, they need to mitigate systemic risk from their augmented space. Adopting AI is helpful as it enhances business resilience and security, but banks need to expand their skills and capabilities as well as to understand the need for AI explainability, fairness, and transparency," said Maria Adele Di Comite, research director, IDC Financial Insights.

Summary

This IDC Survey Spotlight examines how consumers around the world access and choose payment methods. IDC's 2023 Consumer Pulse: Money and Shopping Survey asked 14,138 consumers around the world about the payment methods they have used in the past year and how often they use each of those methods. The results highlight significant differences from country to country. Banks, merchants, and payment technology providers should take these variables into account when planning global expansion.

Summary

While it seems that news has been inundated with stories surrounding GenAI, there is good reason to understand the potential impact it will have on how banking customers engage with their financial institutions and more importantly how institutions prepare for a possible onslaught of inquiry handled completely by AI. The banking industry should develop an action plan to this without waiting for other industries to set the customer's expectations.

Summary

This IDC Market Glance provides an overview of the landscape of technology vendors that deliver solutions for business lending and financial applications to technology buyers at financial institutions, fintechs, small and medium-sized businesses (SMBs), and enterprise organizations. Some categories of technology sellers in this document are: working capital; trade finance; business lines of credit; corporate credit cards; cash advances; equipment financing; accounts receivable financing; B2B buy now, pay later (BNPL); and related business lending support services.

Summary

This IDC Market Presentation examines the IDC Digital Transformation Use Case Taxonomy research documents in select industries including value-based health, experiential retail, insurance, telecommunications, and technology-oriented value chains in manufacturing. We highlight the newest digital transformation use cases in these industry-focused taxonomy documents, many of which are bridging the gap to the digital business era at many organizations. Finally, we identify repeated trends across industries, such as intelligence and AI, and offer recommendations for technology suppliers based on this research.

Summary

This IDC study defines and discusses four strategic priorities the capital markets are pursuing to become digital-first participants in the global financial markets. This taxonomy defines separate programs that support each strategic priority. Under each program are a set of use cases, which are discretely funded efforts supporting a program objective.

"Capital markets participants that cultivate digital-first business models through a focus on resilient operational infrastructure constructed using efficient, modular technical architecture are well positioned to realize profitable growth," says Thomas Shuster, research director, Worldwide Capital Markets Digital Strategies.

Summary

This IDC Survey Spotlight provides a view into end users' ICT budget expectations for 2023. The chart shows the expected net change in ICT spend in 2023 compared with the previous year among survey respondents, highlighting a shift in mindset in industries that are traditionally slow movers in technology spending decisions. This IDC Survey Spotlight is based on IDC's 2023 Industry IT and Communications Survey, which surveyed 5,000 U.S. organizations spanning 27 industries across all company sizes.

Summary

北京, 2023年9月8日——由IDC主办的“2023 IDC中国数字金融论坛”在北京金茂万丽酒店圆满落幕。

Summary

This IDC Perspective presents the findings of the 2023 IDC FinTech Rankings. The annual program serves the needs of financial institutions worldwide by presenting current and historical trends in performance by the partner companies that support the financial service technology. The rankings data indicates longevity, strength, and commitment to the industry. Each year, IDC recognizes newcomers to the list as well as those exceeding their peers in growing their ranking within the IDC FinTech program.

"While we begin to close out 2023, we have seen some great signs in the second half of the year that should propel fintech vendors well into 2024 and beyond," says Marc DeCastro, research director at IDC Financial Insights. "Despite the headwinds our industry faces, time and time again we have seen the resiliency displayed by well-managed organizations that invest in modern technology to weather any storm. The companies in our IDC FinTech Rankings program can provide the innovation, efficiency, and scale necessary to tackle the needs of the banking, capital market, insurance, and fintech industries now and in the future."

Summary

This IDC MarketScape delves into intelligent workbench applications tailored to the commercial P&C line insurance sector. This comprehensive research involves quantitative and qualitative analysis of nine leading vendors, exploring the various features and characteristics defining their capabilities in supporting commercial underwriting activities and streamlining operations. These intelligent workbench solutions facilitate seamless interactions within the insurance ecosystem. Using a standardized framework, we identify key parameters that contribute to success in providing cutting-edge workbench applications for the short and long term. In addition to underwriting, we assess vendors' capacity to support wider policy management and insurance products while meeting new demand in a market that is continually changing and demanding. In times of uncertainty, it is essential for insurance organizations to make informed choices that will enhance competitiveness and adaptability. With this assessment, we aim to guide industry players toward selecting the most suitable intelligent workbench application, empowering them to thrive in the dynamic landscape and fostering innovation in the insurance domain.

"In the ever-evolving landscape of insurance underwriting, embracing change is not just a choice but a necessity. Commercial line P&C insurers face a host of challenges, from mounting regulatory pressures to complex risk assessments and growing customer expectations. To navigate these hurdles and thrive in the digital age, intelligent workbench applications emerge as a beacon of hope. By harnessing the power of cutting-edge technologies such as artificial intelligence, advanced data visualization, and API connectivity, intelligent workbenches streamline the underwriting process, efficiently analyzing vast amounts of data, identifying patterns, and accurately assessing risks. As a result, insurers can enhance their agility, offer more personalized products, and deliver seamless customer experiences. In a world where adaptability reigns supreme, commercial line P&C insurers must embrace intelligent workbench solutions to not only survive, but to lead the charge in revolutionizing the insurance underwriting industry," said Davide Palanza, research manager, IDC Financial Insights.

Summary

This IDC Financial Insights study provides a functional structure of the global capital markets industry. It focuses on the business lines and functions within capital markets that drive technology spending. It provides the fundamental organization behind IDC Financial Insights' IT spending guide forecasts.

According to Karen Massey, research manager, IDC's Customer Insights and Analysis, "This global capital markets taxonomy serves as the foundation document in terms of technology and business processes for both vendors and capital markets firms for IDC Financial Insights' perspective on market forecasts."

Summary

This IDC Presentation aims to help technology vendors understand what drives buyers within the financial services industry in their technology purchasing decisions. Although a number of sections in this presentation focus predominantly on the banking sector, the major findings and trends are applicable across the financial services industry.

Vendors can use this Handbook to:

• Align the company's proposition with the buyer's strategic priorities.
• Position the technology offering to respond to the buyer's business objectives.
• Develop a compelling narrative that resonates with the buyer's requirements.
• Identify the key decision makers within the buyer's organization.

Technology vendor executives in areas, including marketing, sales, and product strategy, can leverage the insight from this Handbook to inform and formulate their approach with buyers within the financial services industry. The insight provided in this Handbook is largely based on IDC survey data but also leverages senior IDC analysts' knowledge, IDC research, and ongoing conversations with key industry players.

"Technology suppliers covering the financial services industry are in a unique position to leverage their expertise and experience to support financial institutions in these difficult economic times. In order to differentiate themselves from the competition, technology suppliers should seek to provide more than just technology solutions; they should provide technology guidance. Taking a strategic approach, rather than a pure technology one, will lay the groundwork for long-term partnership with financial organizations, which is why it is vital that technology providers take the time to understand the industry's strategic priorities and their respective challenges," says Abhishek Kumar, associate research director, IDC Financial Insights.

Summary

The IDC Playbook for Tech Sales Leaders provides a concise current state view of the Asia/Pacific financial services market, insight into the impact of future trends, and guidance for account strategies.

Tech sales leaders can use this information when seeking clarity about Asia's financial services company buying criteria and impact of market trends.

The financial services market, which this playbook addresses, is defined in Appendix 1: Market Definition and Context of the presentation.

"Asia/Pacific's FSI is dynamic and constantly evolving to meet changing regulatory requirements, stay ahead of the competition, and exceed consumer needs and expectations. The current investments in infrastructure modernization will quickly give way to more advanced digitalization initiatives, such as cloud services, AI, and big data and analytics (BDA), to name but a few. There are significant opportunities for the technology seller that is willing to make the investment and understand the regional and localized nuances of the market," says Abhishek Kumar, associate research director, IDC Financial Insights.

Summary

"The collection function is an often-forgotten candidate for making better use of modern digital tools such as data and predictive and behavioral analytics. These digital tools will enable old-fashioned segmentation techniques to be revamped into a more personalized approach, while enabling a better customer experience and improved retention rates. Crucially, their deployment will also lead to a decrease in redefaults and help lenders meet regulatory requirements for a more inclusive collections policy." — Research Director George Briford, Financial Services Insights, IDC

Summary

This IDC Survey Spotlight discusses the results from the most recent IDC's North American Consumer Banking Channel Preferences Survey, done in January of 2023. There appears to be a lack of trust between customers and their primary financial institution, and it is possible that generative AI can step in and provide the perfect customer-facing use case to help bridge the divide. This document provides insight about how customers feel about banks not focusing on customer's financial goals.

Summary

本IDC PeerScape报告通过对金融机构在数据治理方面的前沿实践案例的研究，展示了金融机构在破解数据治理难题方面所进行的探索及取得的成绩。

"金融机构进行数据治理，是一个'步履维艰'的过程，面临诸多难题。但是，目前实践中破解难题的努力也正在不断取得新的进展。从整体路径选择来看，上下结合的路径在实践中效果较佳，因为一方面顶层设计可以带来更好的全局规划，另一方面具体落地从局部需求较强的业务切入，阻力较小，较容易调动各部门积极性。从方案具体实施来看，应用智能化的工具、从数据产生的源头开始进行贯穿全流程的数据治理，正在实践中越来越多地成为共识。"——IDC金融行业研究经理温泉表示。

Summary

技术大变革的时代已经开启，生成式AI将渗透到所有领域，金融行业更是率先受到影响。新的智能数字业务时代对金融行业的发展也提出了新的要求——加快健全适应数字经济发展的现代金融体系，为构建新发展格局贡献金融力量：科技创新、产业振兴、金融发展。这些宏观变化和要求为银行科技未来发展指明了方向。此研究结合数字技术应用现状与发展、零售与产业金融的现状及未来、银行业政策现状与未来导向，给出了银行数字科技6大发展趋势，并通过案例和应用场景做了说明，最后给出了应对策略和建议。

IDC中国副总裁兼首席分析师武连峰表示：“银行是数字化成熟度最高的行业之一，但政策变化、技术变革、用户变化等也对其提出了新的要求，所有的银行都要关注‘随身银行、数字员工、风控大脑、边缘物联、云原生架构、绿色普惠’等几大趋势，并借鉴最佳实践，赢在智能数字业务新时代。”

Summary

This IDC Market Perspective provides a detailed description of IDC's new worldwide industry taxonomy. It should be viewed as a guide to help navigate the transition from the old taxonomy to the new framework. Technology suppliers may utilize this approach and structure as inspiration as they evaluate their own industry strategy and organization.

"The development of a new industry taxonomy was not taken lightly or completed in isolation," said Serena Da Rold, associate research director, IDC's Data and Analytics. "IDC spent a year researching existing industry taxonomies. In this time, we conducted a study of economic standards, client inquiries, tech vendor industry taxonomies, and competitive taxonomies."

Program Vice President Eileen Smith added, "The conclusion was that a restructuring of the industry segmentation within IDC's taxonomy was necessary to keep clients informed to the degree expected in the modern world. With more thoughtful categorization and granular segmentation, IDC data users are better equipped to identify, analyze, validate, and action questions and insights specific to the industries they serve."

Summary

This IDC Industry Analysis Perspective provides technology vendors' sales teams, marketers, and product and channel managers with foundational insight into the financial services industry in Europe in 2023. By understanding how the business side operates, these vendor representatives can clearly see where and how their technology products and services can add value for financial institutions. They will also gain insight into the major players in the industry, as well as future trends.

"Europe's financial services industry is dynamic and constantly evolving, but it also faces several substantial challenges. Regulatory requirements force financial entities to adopt measures to ensure operational resiliency, while also innovating (using digital technologies) to remain competitive and exceed consumer expectations. Current investments in infrastructure modernization will quickly give way to more advanced digitalization initiatives that leverage cloud, AI, and big data and analytics. Significant opportunities exist for technology vendors; however, vendors must be willing to invest in understanding the nuances of regional markets." — Research Director George Briford, IDC Financial Insights

Summary

This IDC Survey Spotlight highlights the results of IDC's Worldwide Industry CloudPath Survey. The survey reaches out to 300 financial institutions globally, including 100 each in the banking, insurance, and capital markets subindustries. The survey asks for general feedback on the adoption and use of both public and private cloud, as well as posing industry-specific questions about actual and planned workloads moving to cloud, concerns of cloud, criteria for moving workloads to cloud, and expected and real benefits from the adoption of cloud.

"In addition to the continued adoption of public cloud in the banking industry, private cloud is still proving to be a critical deployment model for banking institutions," says Jerry Silva, program vice president of IDC Financial Insights. "Every individual institution will have its reason for choosing between public and private cloud for workload modernization, but according to IDC's 2023 Worldwide Industry CloudPath Survey, private cloud is delivering actual benefits that exceed expectations in almost every area of the institution's business, IT, and operations areas organizations."

Summary

“2022年，中国银行业解决方案市场规模持续增长，并呈现出竞争深化、韧性成长的特点。未来3—5年，在业务层面，银行业将持续深化以数据为基础的业务能力建设，更加重视以服务实体经济为基础的产业金融及开放金融建设，更加关注以数字信任为基础的金融安全与合规管理，以及以数字客户体验为中心的金融服务能力建设。而在技术层面，银行业对于数字技术在细分场景的深化应用、IT技术的自主创新等方向的建设亦将持续加强。尤其是AI大模型在银行各业务场景中的应用探索将是未来银行重点关注的方向，同时，关于云原生架构、监管/合规科技、金融安全建设、数字化风控能力和数字化运营能力建设等亦将是银行持续关注与布局的方向，该领域的解决方案市场规模亦将持续增长。”——IDC 中国金融行业高级分析师思二勋表示。

“中国银行业IT解决方案市场在IT架构转型及业务数字化的双轮驱动下未来3—5年将保持高增速，从银行业机构IT投入规模来看，头部规模效应明显，在很大程度上决定了厂商以‘解决方案+咨询及IT服务’的方式继续为银行业机构提供技术输出。而产品化与定制化的战略优先级安排，以及如何提供增值服务将成为厂商在未来竞争中保持优势的重要决定因素。”——IDC中国金融行业研究总监高飞表示。

Summary

This IDC Taxonomy discusses how the insurance industry's digital mission of contextual and value-centric insurance is driven by the change in customers' and partners' expectations, technology innovations, regulatory demands, and sociopolitical and economic disruptions. It defines four strategic priorities to accomplish the digital mission, namely omni-experience engagement, usage- and value-oriented offerings, frictionless insurance, and cognitive competency building. It also defines separate programs or initiatives that support each strategic priority. Under each program are a set of use cases, which are discretely funded efforts supporting a program objective.

"In the midst of a profound transformation fueled by market turbulence, evolving consumer expectations, and technological advancements, the insurance industry must prioritize digital resilience and aim for antifragility," said Davide Palanza, research manager, IDC Financial Insights. "By employing scenario-based digital strategies and agile adaptation, they can adeptly divert to new uncharted paths dictated by evolving circumstances, maximizing their potential for a resounding success."

Summary

北京，2023年8月17日——近两年，中国金融科技稳步发展，《金融科技（FinTech）发展规划（2022-2025年）》等相关政策为未来金融科技的重点投入及创新发展指明了方向，并驱动着金融行业数字化进程加速。在政策及IT自主创新的持续影响下，中国银行业持续加大数字技术的研发、创新与应用，并从多个维度影响着银行业务。

Summary

北京, 2023年8月16日——IDC Financial Insights（金融行业研究）团队专注技术创新与行业趋势的洞察，针对技术服务商能力评估、差异化优势以及市场份额等方面的研究是其中重要的组成部分。基于研究报告以及行业用户反馈，IDC金融行业研究团队自2020年以来已连续三年推出发布“IDC中国FinTech 50”榜单，该榜单对正处于创业阶段、以创新者姿态成长起来的新兴力量进行了特别关注及推介。这些新兴的金融科技公司以技术赋能业务创新，大多聚焦支付、营销、风控、保险、理财、投研等垂直类金融场景领域。

Summary

北京，2023年8月16日——​IDC中国金融科技及行业研究团队（IDC Financial Insights）以 “开放金融、生态驱动、数智进阶” 为2023年研究主线，始终密切关注中国金融行业的发展与变革。

Summary

This IDC Perspective illustrates trends and challenges that banks must cope with in managing anti-money laundering (AML) risks and in fighting financial crime activities. Corporate banks must fulfill mandatory regulatory requirements defined across multiple jurisdictions and that are evolving over time. Financial organizations must ensure that while supporting their corporate customers' businesses, they are undertaking all appropriate measures to verify that their customers' transactions do not entail fraudulent activities; this way, they protect the bank-self, the customer, and the whole financial system and preserve the industry's trustworthiness. To properly act as trust gatekeepers, banks must adopt robust risk management procedures and properly deploy resources in terms of people, processes, and technologies. Since the fight against financial crime is a moving target, financial organizations must ensure that they periodically review their frameworks to stay up to date with evolving best practices, and that they adopt the best available technologies.

"Given the overwhelming amount of data to be processed along the AML process, banks must adopt solutions that leverage AI and ML technologies to achieve more efficient and accurate money laundering detection. Thanks to the these technologies, AML tools can evolve to counter criminal actors' creativity," said Maria Adele Di Comite, research director at IDC Financial Insights.

Summary

This IDC Perspective examines the need for lenders to adapt to a new environment with customer-centric models that are compliant and achieve high overdue-payment recovery rates.

"With regulations on collections evolving and impacting the market, lenders must adapt to the new environment with more customer-centric collection models. A better and more frictionless collections process that uses modern technologies, such as AI-driven segmentation and persona creation, more efficient multi-channel client-outreach orchestration across various stages, and more precise communication and messaging will lead to higher recovery rates." — Research Director George Briford, Financial Insights, IDC Europe

Summary

The IDC Survey Spotlight examines key insights from two surveys conducted by IDC: the Financial Insight Survey, February 2022) and IDC EMEA's Future of Work B2B Survey (March 2022). This summary delves into the gig economy's implications for insurers, revealing both external market opportunities and internal talent development prospects. The gig economy, characterized by short-term contracts and freelancing, has created a chance for insurers to create specialized products catering to gig workers' needs. Traditional insurance may not cover their unique risks and uncertainties such as lack of health insurance, and job stability. Insurers can design tailored health insurance and income protection policies to address these gaps, providing financial security to gig workers during periods of illness or injury. This targeted approach not only benefits the workforce but also creates appealing products for a growing market segment.

Moreover, embracing the gig economy offers insurers the opportunity to bridge talent gaps within their organizations. They can access specialized skills and expertise on a project-by-project basis, including digital AI knowledge and critical roles such as actuaries and underwriters. The flexibility of gig arrangements also enables retired professionals to contribute their experience. This approach creates a dynamic and adaptive workforce, enabling insurers to respond to changing market demands and maintain competitiveness in a rapidly evolving industry.

Summary

This IDC Survey Spotlight showcases the latest worldwide ICT spending by IDC's new industries. IDC's Data and Analytics organization recently unveiled its new industry taxonomy. The update increases the total number of industries covered from 20 to 28. The expansion was developed in response to customer demand and created by researching existing industry taxonomies including economic standards, client inquiries, and tech vendor industry and competitive taxonomies. This IDC Survey Spotlight provides a quick view into the type of insights and detail available with this new framework.

Summary

As discussed in a recent article from Axios and related one in Bloomberg, banks are shrinking the loan portfolios and reducing their lending business to strengthen their balance sheets and improve their liquidity positions. Regional and community banks face the dilemma of losing depositors or paying more via higher interest rates to retain them.

Summary

This IDC PlanScape presents insurance organizations with a practical framework to achieve resilient enterprisewide operations. It provides comprehensive guidelines, phases, themes, and activities for business and technology leaders to enhance digital resilience. The framework also serves as a scorecard for executives to identify weaknesses and prioritize technology initiatives, use cases, and process/policy changes across functions and the organization.

Summary

FedNow, the new real-time payment network from the Federal Reserve, launched on July 20, 2023. The success of the system is not guaranteed, but it does promise to drive change in the payments industry for years to come.

Summary

This IDC Perspective explores the state of buy now, pay later (BNPL) in Asia/Pacific, its technology drivers, and recent regulatory moves. It also uncovers critical success factors and provides a guide for BNPL providers, merchants, and technology vendors to navigate this competitive market. BNPL, an interest-free installment payment product for online and retail purchases, had quickly gained popularity in the region, particularly among the younger segments.

"BNPL's innovation on retail payments is undoubtedly transformative, but its risks cannot be overlooked," says Adam Kamarul, Market Analyst, IDC Financial Insights. "Understanding the risk landscape is a crucial starting point for providers and technology partners to expand in this space and for regulators to ensure its inclusion benefits the financial ecosystem," he adds.

Summary

This IDC study provides an assessment of the leading SaaS and cloud-enabled enterprise treasury and risk management applications and discusses the criteria that are most important for companies to consider when selecting a system.

"The current uncertainty has forced CFOs to prioritize business resiliency and continuity by optimizing liquidity management. This will mean a greater focus on working capital management including sourcing external funding and providing financing for critical suppliers efficiently," says Kevin Permenter, research director, Financial Applications at IDC.

Summary

北京，2023年7月13日——2022年，中国经济持续受到疫情、地缘政治、国际经济等方面的影响，市场不确定程度加深，国内经济下行压力加大，中国政府加大宏观调控，加快发展数字经济，着力推进产业数字化及数字产业化发展，重点加强IT技术的自主可控。在此背景下，中国银行业亦紧紧围绕稳住经济大盘，大力发展金融科技，加强金融服务实体经济的力度。2022年1月，银保监会发布《中国银保监会办公厅关于银行业保险业数字化转型的指导意见》中明确提出“到2025年，银行业保险业数字化转型取得明显成效，数字化金融产品和服务方式广泛普及，金融服务质量和效率显著提高”的目标，如：数字化经营管理体系基本建成，数据治理更加健全，科技能力大幅提升，网络安全、数据安全和风险管理水平全面提升等。

Summary

This IDC Perspective highlights what Web3 is, its foundational technology, some of the benefits of Web3, and preliminary factors executives should consider when developing their organization's Web3 strategy. Web3 is no longer something on the horizon in the future: it is now a reality, and organizations around the globe are making their first forays into Web3.

"Most of us remember the 1990s and the dot-com bubble; many of us regrettably feel that we missed out on the opportunities to launch revolutionary businesses that grew to global brands. Today, Web3 offers many businesses an opportunity for a do-over, and the prospect of developing a world-changing business in the new Web," notes research director, Phillip Silitschanu, IDC Financial Insights.

Summary

本报告通过案头资料研究，以及对行业独立软件开发商、系统集成商、IT产品厂商及最终用户的直接访谈，得出对于中国银行业IT解决方案市场份额及竞争格局的整体判断，旨在为银行机构以及IT服务商提供参考。随着银行数字化转型的深入与需求的升级，本报告覆盖的厂商范围预计也将随之不断变化。

“2022年，中国银行业解决方案市场在经济下行压力、数字化战略持续推进、IT技术自主创新、疫情等因素影响下，市场规模继续保持增长但是增速有所放缓。2022年，银行的分布式架构转型持续推进，且更加重视IT技术自主创新，同时，银行亦借助于AI、IoT等技术多途径支持实体经济，更加重视金融安全及智能化服务（如智能获客、智能风控等）。此外，市场发展也呈现出竞争深化、韧性成长的特点。一方面，在数字技术及数字化转型的全新机会下，涌现出了一些新兴的技术服务商，使得市场竞争加剧；另一方面，各ISV亦以其技术及解决方案服务能力在细分市场中努力获取更多的市场份额，同时也在打造全栈全域IT解决方案能力，为客户提供更加深度与多元的服务能力。在持续的市场竞争压力下，对解决方案服务商的产品韧性、服务韧性、运营韧性等要求更加突出，不仅需要提供解决方案的专业化及精细化能力，亦需能根据市场需求及变化提高解决方案的创新性及灵活性，紧抓银行在各细分领域的个性化服务需求，以生态合作或联合服务的方式提供相关解决方案，以此提高解决方案服务的整体韧性。”——IDC中国金融行业高级分析师思二勋表示。

“2022年中国银行业IT解决方案市场在诸多不确定因素中韧性成长，继续呈现出头部态势明显的梯度型竞争格局。各梯度内厂商竞争日趋激烈，未来细分市场的市占率仍存变数。行业用户对于IT解决方案的总体需求以服务为导向，但不同细分市场解决方案定制化与产品化的比例有所差异。技术服务商必须结合自身禀赋，经验积累以及在竞争格局中的定位做出符合企业长期战略发展的取舍与选择，方可实现可持续发展。”——IDC中国金融行业研究总监高飞表示。

Summary

本报告通过案头资料研究，以及对行业独立软件开发商、系统集成商、IT产品厂商及最终用户的直接访谈，得出对于中国银行业IT解决方案市场份额及竞争格局的整体判断，旨在为银行机构以及IT服务商提供参考。随着银行数字化转型的深入与需求的升级，本报告覆盖的厂商范围预计也将随之不断变化。

“2022年，中国银行业解决方案市场在经济下行压力、数字化战略持续推进、IT技术自主创新、疫情等因素影响下，市场规模继续保持增长但是增速有所放缓。2022年，银行的分布式架构转型持续推进，且更加重视IT技术自主创新，同时，银行亦借助于AI、IoT等技术多途径支持实体经济，更加重视金融安全及智能化服务（如智能获客、智能风控等）。此外，市场发展也呈现出竞争深化、韧性成长的特点。一方面，在数字技术及数字化转型的全新机会下，涌现出了一些新兴的技术服务商，使得市场竞争加剧；另一方面，各ISV亦以其技术及解决方案服务能力在细分市场中努力获取更多的市场份额，同时也在打造全栈全域IT解决方案能力，为客户提供更加深度与多元的服务能力。在持续的市场竞争压力下，对解决方案服务商的产品韧性、服务韧性、运营韧性等要求更加突出，不仅需要提供解决方案的专业化及精细化能力，亦需能根据市场需求及变化提高解决方案的创新性及灵活性，紧抓银行在各细分领域的个性化服务需求，以生态合作或联合服务的方式提供相关解决方案，以此提高解决方案服务的整体韧性。”——IDC中国金融行业高级分析师思二勋表示。

“2022年中国银行业IT解决方案市场在诸多不确定因素中韧性成长，继续呈现出头部态势明显的梯度型竞争格局。各梯度内厂商竞争日趋激烈，未来细分市场的市占率仍存变数。行业用户对于IT解决方案的总体需求以服务为导向，但不同细分市场解决方案定制化与产品化的比例有所差异。技术服务商必须结合自身禀赋，经验积累以及在竞争格局中的定位做出符合企业长期战略发展的取舍与选择，方可实现可持续发展。”——IDC中国金融行业研究总监高飞表示。

Summary

This IDC Market Note provides a perspective on EBAday 2023, held in person in Madrid on June 20 and 21, 2023, attracting more than 1,300 delegates from 42 countries. IDC's European Financial Insights analysts attended the event, which featured more than 30 conference sessions and hosted 80 exhibitors covering banks, ICT providers, and FinTechs. This event grows each year and represents the annual European forum for the payment industry, fostering debate, networking, and facilitating the launch of ecosystem-driven collaborative initiatives.

Summary

This IDC Market Presentation offers technology vendors an overview of the key business trends shaping the financial services industry in 2023 in Europe. The report provides a foundation of industry knowledge that vendors can use to:

• Develop a compelling narrative that resonates with financial services companies
• Align product and service offerings with financial services institutions’ priorities
• Show financial services companies how relevant technology implementation contributes to the achievement of their goals
• Design short-, medium-, and long-term approaches to working with financial services clients

Technology vendor executives in marketing, sales, product strategy, market intelligence, and channel management can leverage these insights to reassess/reorganize their activities.

“European banks have ambitions to develop true digital customer-centricity and are committed to making it happen by investing in technology like AI and chatbots. At the same time, they face challenges related to the need to update their legacy infrastructure. This is like trying to drive while fixing a flat tire.” — Research Director George Briford, IDC Financial Insights

Summary

This IDC Presentation includes financial industry insights based on the analysis of over 800 global banks to determine the impact of digital transformation (DX) efforts on financial efficiency.

IDC's Financial Insights team conducted a study on the impact of DX activities on banks to determine:

• The degree of the DX occurring within organizations
• The effects of DX initiatives on the organization's financial efficiency outcomes

Through this report, readers will be able to understand the correlation between return on assets (ROA) and return on common equity (ROCE) performance and coordinated DX efforts for banks. This metric effectively demonstrates DX's significance in supporting organizations' financial efficiency and is useful for vendors when talking to customers about increasing their digital capabilities.

"Well-coordinated digital initiatives, specifically focusing on emerging technologies such as AI and cloud implementation, transitioning banks to transformative champions are resulting in higher-than-average performance in terms of financial efficiency growth," says Ravikant Sharma, senior research manager at Industry Insights Group in IDC Asia/Pacific.

"IDC intrinsically believes that digital transformation makes the banks more competitive and efficient. The market always wanted a quantitative tool to help elucidate this perspective. We now have empirical evidence that the banks that spend more on transformation actually do better. This study is watershed to that extent," says Ashish Kakar, director, IDC Financial Insights, Asia/Pacific

Xiao Liu, research manager, IDC Financial Insights Asia/Pacific says, "ROA and ROCE are key metrics for banks, offering insights into profitability, operational efficiency, and the ability to generate investment returns. They are particularly crucial during uncertain economic conditions. The correlation between digital maturity defined in this study and the growth of these metrics indicates that banks should prioritize transformative technologies to achieve strategic objectives and financial goals more efficiently."

Summary

This IDC study reviewed US$2.5 billion of recent venture capital investments across Asian fintech startups. We have been able to identify several use cases of potential technology investments for both the technology suppliers and buyers. These use cases have a few aspects in common. Less than 10% are totally new business models, whereas 90% are improvements on the existing model; they are largely AI-driven and are nicely distributed between proof of concept (75%) and scale-ups (25%).

"As a banker and an insurer, I often wondered why financial services hesitated to adopt new technologies. I often thought it was due to the close regulatory monitoring. Reviewing these use cases, I think banks may be missing a trick. These are intuitively simple; and can lead to drastic improvements," said Ashish Kakar, research director, IDC Financial Insights.

Summary

As discussed in a recent article from the Credit Union Times, artificial intelligence (AI) is not, by itself, the perfect solution to ensure fair lending as is assumed by many observers. AI is presenting various challenges to financial institutions (FIs) because AI risks can outweigh its benefits. Many smaller financial institutions do not have the tech expertise and financial resources to invest in and then maintain complex AI systems. Lenders of any size using AI are subject to continuing regulatory scrutiny for possible violations of fair lending laws.

Summary

This IDC Market Perspective examines new developments and dynamics in the fields of data analytics and AI in the financial services sector in the Asia/Pacific region. The featured projects highlight the increasing focus on data analytics and AI from financial service institutions (FSIs), showcasing innovative initiatives in areas such as collaborative big data platforms, importance of using alternative data in the analytics, and AI-powered smart insurance.

Xiao Liu, research manager, IDC Financial Insights Asia/Pacific stated that "The implementations of data analytics and AI have evolved beyond addressing individual problems to becoming a scalable competitive advantage through the establishment of comprehensive enterprisewide strategies and solutions. To stay relevant with the current trends, technology suppliers need to shift their focus from specific use cases to collaborating with FSIs in building the foundational infrastructure and delivering continuous solutions. This collaborative approach will enable FSIs to fully leverage the benefits of data analytics and AI across their organizations."