IDC Government Insights analysts use both their direct experience inside government organizations, and expertise as longtime advisors to government, to focus specifically on helping government organizations develop and employ strategies that leverage IT investments to maximize their performance.

  • Monika Kumar
    Group Vice President & General Manager, IDC Data & Analytics

  • Eileen Smith
    Program Vice President, Customer Insights & Analysis

Siloed investments in citizen relationship management (CRM) applications, electronic signature, and omni-channel self-service portals are no longer enough. Forward-looking governments are delivering on the promise of making the bureaucracy invisible for citizens and businesses by investing in data integration that can yield intelligent understanding of individuals' and businesses' needs, simplifying and joining up services across programs, partnering with the private sector, and ensuring inclusive digital services.

Doc# EUR150941423 Massimiliano Claps - Research Director