Latest Research

Summary

This IDC Market Perspective highlights major announcements made at Google Cloud Next held in San Francisco on August 29–31, 2023, with a focus on how they will impact the following industries — education, financial services, government, healthcare and life science, and retail.

"AI is everywhere, and industry leaders are working tirelessly to adapt," said Matthew Leger, research manager, Government Insights at IDC. "Google's new AI capabilities, coupled with the company's robust partner ecosystem and industry solution approach, position Google — and by extension its customers — well to serve as a strategic partner to leaders across sectors."

Summary

This IDC study discusses how utilities are on a mission to digitally transform to create a value-based utility system. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers.

"As an organizing principle for this substantial research effort, IDC has created a use case taxonomy for digital transformation for multiple industry segments. The taxonomy follows a hierarchical structure that begins with the digital mission of that industry, the strategic priorities that support that mission, the programs that will be initiated to satisfy the priorities, and the funded projects, or use cases, that will be implemented under those programs. The taxonomy not only forms the basis for our market forecasts but also provides the framework for digital journey maps that will assist our clients in understanding the full scope of enterprise efforts." — John Villali, research director, IDC Energy Insights

Summary

This IDC study introduces IDC's brand-new industry taxonomy and it provides a detailed description of IDC's worldwide vertical industry and company size methodology and taxonomy. It is intended as a companion for forecasts presented in IDC's Worldwide ICT Spending Guide: Enterprise and SMB by Industry and for all of IDC's worldwide vertical research. Technology suppliers may utilize this approach and structure to help them build an industry-focused organization.

"We have exciting news in this update of IDC's worldwide industry and company size taxonomy, as we are introducing for the first time the brand-new IDC industry taxonomy, which will be rolled out across our data products portfolio in the next few releases," said Serena Da Rold, associate research director, IDC Spending Guides. "This taxonomy continues to represent an essential companion to IDC's industry and company size spending guide forecasts. It presents a comprehensive and standardized view of the technology marketplace, helping vendors understand and navigate IDC's data effectively and define their target markets in terms of industry and company size segments."

Summary

This IDC Innovators document profiles five emerging vendors that offer computer vision AI solutions for automated checkout and self-checkout in stores. Computer vision at checkout can take many forms, including automated checkout with no scanning, augmented self-checkout that reacts to customer behavior and identifies items, kiosks that see and scan multiple items on a tray, autonomous turnkey shops and stands, and data collection and analytics that shape employee alerts and trigger tasks. Each of these five vendors provides a differentiated solution, but all of them help retailers address labor shortages and the need to improve customer experience and reduce shrink.

"Our recent survey of over 800 retailers worldwide revealed that appetite for using computer vision to solve problems and improve customer experience at checkout is significant, with over one-third planning to invest in the next three years. These IDC Innovators, Everseen, Grabango, Mashgin, Standard AI, and Zippin, have demonstrated a high awareness of the complexities facing modern retailers and have successfully implemented technologies that will help organizations drive down operational costs, reduce shrink and loss, and improve customer experience in stores," said Leslie Hand, group vice president, IDC Retail Insights.

Summary

The IDC Playbook for Tech Sales Leaders provides a concise current state view and insight into the impact of future trends and guidance for government organizations in Asia/Pacific.

Tech sales leaders can use this document when seeking clarity about client buying criteria and the impact of market trends. This playbook offers insights based on customer data on IT spending patterns, competitive insights of the top vendors to the industry for specific application groups, market insights on current and future trends and the top market drivers and inhibitors, and sourcing practices and plans.

IDC provides advice for government organizations on how to maximize the outcomes they desire from their technology programs and offers essential guidance to tech vendor sales leaders on strategies to capture growth opportunities in this market through targeted messages and offerings.

Summary

This IDC TechBrief examines the benefits, risks, success factors, adoption rate, and required investment for retailers considering implementing a workforce engagement platform for their frontline staff as part of their strategy to digitize the store. It also lists several key suppliers of workforce engagement platforms.

"Retailers want to move beyond time and attendance and scheduling to build deeper relationships with their store associates. Frontline workforce engagement platforms allow retailers to give employees what matters most to them: flexibility and control over schedules, access to learning and growth within the company, more choice in how and when they receive their pay, and community-building resources and communication tools," said Leslie Hand, GVP, IDC Retail Insights. "Happier, engaged store employees with access to information that allows them to do a better job will in turn create better experiences for shoppers, building lifetime, high-value customer relationships."

Summary

This IDC Pivot Table provides a view of the U.S. public cloud services market opportunity by industry and state. The data covers cloud and noncloud applications, systems infrastructure software, and application development and deployment software segmented by 24 vertical markets and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide Software and Public Cloud Services Spending Guide, July 2023, V2. For the purposes of providing a holistic view of the cloud opportunity, the education, government, and consumer industries are included, but not segmented by state. Note that we have migrated to our new industry taxonomy. Read more about it in IDC's New Industry Framework, Definitions, and Transition Plan (IDC #US51064723, August 2023).

Summary

This IDC Survey presents data from the Future Enterprise Resiliency and Spending (FERS) Survey, Wave 6. For the past three years, we have fielded the FERS Survey monthly to gauge how organizations in every industry are investing in IT. In the face of constant change and disruption, organizations realize they must have a digital platform of services to enable their internal enterprise processes as well as the external work they do with their industry ecosystem partners.

Wave 6 of the 2023 FERS Survey has a focus, in part, on industry ecosystems. That is, how organizations work with their partners to forge new business models around sharing data, sharing and codeveloping applications, and sharing operations and expertise. This IDC Survey provides a view and analysis of data from this survey on the following questions:

• What are the top initiatives for your industry ecosystem?
• Which areas do you apply a blend of physical and digital working together —systems, products, processes, and services?
• Where will you apply AI, ML, and GenAI across your industry ecosystem?

The analysis includes cuts of the data by industry as well as geography (worldwide and by North America, Western Europe, and Asia/Pacific).

Summary

This IDC Market Presentation summarizes key findings gathered from IDC's 2023 Global Retail Survey on digital or technology-enabled initiatives across all retail business functions, products, and services. This survey polled 840 retailers across four regions: Asia/Pacific, the U.S. and Canada, EMEA, and Latin America. Respondents were distributed across countries, subsegments, IT and LOB roles, functional areas, and departments.

The study illustrates retailers' key challenges, business priorities, and strategies across customer experience, commerce, store and workforce engagement, supply chain, and merchandising. Results include innovation efforts, business use cases, and related technology investment plans over the next three years. The survey also shows today's retailers' IT architecture strategies, highlighting changes in their IT spending for 2024, the balance between cloud and on-prem, and the maturity of their headless and modular Retail Commerce Platform (RCP) architectures.  

Finally, the study provides 10 key actions, derived from the survey results, that summarize how future-oriented retailers are crafting their digital transformation strategies across the retail value chain.

Summary

This IDC Survey is focused on the architecture, construction, and engineering (AEC) industry. AEC organizations realize that a key reason for digitizing their design, preconstruction, project, engineering, and operations work is to connect a diverse ecosystem of resources, including architects, cost estimators, suppliers, project managers, MEP engineers, EPC companies, and owners. Our data shows that having a cohesive, unified industry ecosystem is critical for the quality, safety, and profitability of any given construction project.

In May and June 2023, we fielded our third-annual global survey to 1,288 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains including CXO, business line leadership, and IT management. Industry coverage is across nine industries: architecture/engineering/construction, energy, discrete and process manufacturing (and sub-industries), healthcare, life sciences, financial services, retail, and government.

Key findings from the survey include:

• Improving end customer engagement is a primary driver of industry ecosystems
• AI is growing in importance as a key decision support technology in industry ecosystems
• Environmental sustainability remains a key initiative for industry ecosystem partners

What is clear is that organizations in every industry are looking to open and expand their industry ecosystem as part of becoming a digital-first business. Shared data and insights, shared applications, and shared operations and expertise are enhanced with this approach — becoming not only a way to ensure flexibility and resiliency but also a way to grow revenue and profitability.

Summary

This IDC Survey Spotlight provides a view into end users' ICT budget expectations for 2023. The chart shows the expected net change in ICT spend in 2023 compared with the previous year among survey respondents, highlighting a shift in mindset in industries that are traditionally slow movers in technology spending decisions. This IDC Survey Spotlight is based on IDC's 2023 Industry IT and Communications Survey, which surveyed 5,000 U.S. organizations spanning 27 industries across all company sizes.

Summary

This IDC Perspective focuses on the people dimension of IDC's April 2023 Future of Industry Ecosystems MaturityScape Benchmark Survey. We explore results from this survey, as well as the potential impact of AI on ecosystems.

"Filling the digital skills and resource gaps that we know exist in every industry, across business and IT roles, is one of the top reasons why organizations are opening and expanding their industry ecosystems. Essentially, they are looking for access to on-demand capital to support and enable effective and efficient operations, innovation, and customer support," said Jeffrey Hojlo, research vice president, Future of industry Ecosystems.

Summary

This IDC Pivot Table is the current release of IDC's United States IT Spending Guide: State, covering updated forecasts for IT spending segmented by 24 industries, 15 technologies (across hardware, software, and services), and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide ICT Spending Guide Enterprise and SMB by Industry, July 2023, V2, and IDC's Worldwide Black Book, V2, 2023. To bring a more holistic view of the IT market to clients, IDC is including total industry IT spending for the previously excluded industries of state and local government, federal/central government, and consumer. Note that these three industries are not segmented by state. Starting in this release, we have migrated to our new industry taxonomy (see IDC's New Industry Framework, Definitions, and Transition Plan, IDC #US51064723, August 2023).

Summary

This IDC Market Perspective provides a detailed description of IDC's new worldwide industry taxonomy. It should be viewed as a guide to help navigate the transition from the old taxonomy to the new framework. Technology suppliers may utilize this approach and structure as inspiration as they evaluate their own industry strategy and organization.

"The development of a new industry taxonomy was not taken lightly or completed in isolation," said Serena Da Rold, associate research director, IDC's Data and Analytics. "IDC spent a year researching existing industry taxonomies. In this time, we conducted a study of economic standards, client inquiries, tech vendor industry taxonomies, and competitive taxonomies."

Program Vice President Eileen Smith added, "The conclusion was that a restructuring of the industry segmentation within IDC's taxonomy was necessary to keep clients informed to the degree expected in the modern world. With more thoughtful categorization and granular segmentation, IDC data users are better equipped to identify, analyze, validate, and action questions and insights specific to the industries they serve."

Summary

This IDC Presentation is designed to provide sales, marketing, and product/channel managers at technology companies with foundational insights into the Asia/Pacific government sector as of 2023. By understanding how governments are structured and operate, sales, marketing, and product and channel managers can determine which areas of government operations and functions their technology products and services can truly add value to.

Through this report, readers will gain an understanding of key government functions, levels, and top ICT spenders in the Asia/Pacific region in 2023. Four countries (Australia, Japan, Korea, and India) are covered to ensure the representation of developed and emerging economies. China has been purposely excluded because of being an outlier for ICT spend in the region along with other factors, such as lack of information availability and so forth.

"While faced with challenges, such as shortage of skilled workforce, digital divide, concerns regarding data privacy and cybersecurity, Asia/Pacific governments are embracing digital transformation, driven by modern digital infrastructure, cloud modernization, AI, and Internet of Things (IoT) advancements, Smart Cities, and strong commitment to enhance citizen experience. Proper investments will foster competitive digital economies and increase citizen satisfaction and trust in government," says Ravikant Sharma, senior research manager, IDC Government Insights.

Summary

This IDC Web Conference provides an update on the current state of the global IT market and the latest outlook for technology budgets with a special focus on IT spending by industry.

The global economy and IT markets have remained resilient in the first half of 2023, even though many economists still anticipate a possible recession in the next six months. Surveys continue to show that projects related to the cloud and digital transformation are on track, while the AI hype cycle has served only to increase awareness around potential productivity gains from software investment. At the same time, capital spending on hardware has softened due to cost cutting and higher interest rates, as tech buyers in some industries are forced to make targeted reductions.

The presentation, featuring Jessica Goepfert and Stephen Minton from IDC's Data and Analytics team, will address questions such as:

• What is the new outlook for IT spending in 2023, in the context of market performance in the first half of the year, and how have expectations changed for 2024?
• What is the current and future outlook by industry, and which vertical markets are currently showing the strongest growth opportunities?
• Which areas of IT spending have accelerated since the start of the year, and which have seen reductions or reallocations by some organizations?
• How is hype around generative AI impacting the short-term and long-term outlook for IT budgets?
• What are the most likely scenarios for global IT markets, given uncertainty in the economic outlook for China, Europe, and some emerging markets?

Summary

This IDC study helps retail decision makers identify and navigate the areas of the retail ecosystem that are being digitally transformed as retailers adopt new processes and technologies to underpin organizational change. This annual study updates definitions and introduces new programs and uses cases that will be employed to implement strategy while highlighting the benefits of moving from current processes to digitally transformed processes, and the technologies that will be required. The rate of digitization is increasing for retailers, which seek to stay ahead of the competition by improving customer experience, engaging frontline workers, and optimizing operations.

"In this new era of AI everywhere, technology is opening up new sources of revenue for retailers that are willing to invest in the infrastructure and tools that connect their customers and their workers to interactive, personalized experiences," says Leslie Hand, group vice president, IDC Retail Insights.

Summary

This IDC study discusses how asset-oriented value chains (chemicals, metals, and pulp/paper) are on a mission to digitally transform to develop a model for collaborative innovation.

Reid Paquin, research director, IT Priorities and Strategies, IDC Manufacturing Insights, said, "Rising economic pressures are causing AOVC value chains to rethink their priorities and how to utilize digital technology to optimize performance. The first step every organization should take is to formulate a common definition of their mission, strategic priorities, and programs so that individual projects or use cases support overall business objectives."

Summary

This IDC Survey features our third annual global survey of 1,288 executives across 5 regions and 11 countries, conducted in May and June 2023. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains including CXO, business line leadership, and IT management. Industry coverage is across eight industries: construction, energy, discrete and process manufacturing (and subindustries), healthcare, life sciences, financial services, retail, and government.

Key findings from the survey include:

• Improving end-customer engagement is a primary driver of industry ecosystems.
• AI is growing in importance as a key decision support technology in industry ecosystems.
• Environmental sustainability remains a key initiative for industry ecosystem partners.

What is clear is that organizations in every industry are looking to open and expand their industry ecosystem as part of becoming a digital-first business. Shared data and insights, shared applications, shared operations, and expertise mutually enhance this approach — becoming not only a way to ensure flexibility and resiliency but also a way to grow revenue and profitability while more closely engaging the customer, consumer, citizen, or patient.

This survey is focused on the current approach, challenges, and investment strategies of organizations within the four manufacturing value chains: asset-oriented value chains (AOVCs) (e.g., chemical, energy), brand-oriented value chains (BOVCs) (e.g., consumer goods, retail), engineering-oriented value chains (EOVCs) (e.g., aerospace, automotive), and technology-oriented value chains (TOVCs) (e.g., high tech, semiconductor). From our research, all manufacturing organizations can benefit from opening and extending how they work with ecosystem partners — to enhance innovation, address environmental sustainability, and improve resiliency, to name just a few benefits. This survey shows these commonalities, as well as the unique differences and needs per industry value chain.

Summary

This IDC Tech Buyer Presentation presents the Worldwide Future of Industry Ecosystems Scorecard for 2023.

Why are industry ecosystems critical for success in the digitally transformed, disrupted world we live in today? Because the complexity of products, supply chains, digital experiences, and changing market and customer/consumer needs are too great for any one organization to address on its own.

In May and June 2023, we fielded our third annual global survey to 1,288 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. We also focused on what business outcomes organizations expect from their industry ecosystem initiatives. Respondents spanned multiple domains including CXO, business-line leadership, and IT management. Industry coverage is across the following industries: construction, energy, discrete and process manufacturing (and subindustries), healthcare, life sciences, financial services, retail, and government.

From this data set, we developed a scorecard to help guide organizations in every industry on what it takes to be a leading ecosystem-driven enterprise. The Future of Industry Ecosystems Scorecard provides analysis of the most important capabilities, business outcomes, and KPIs across three critical industry ecosystem dimensions: shared data and insights, shared applications, and shared operations and expertise.

Summary

This IDC study examines the vast opportunities and challenges of generative AI (GenAI) for Asia/Pacific governments. It comprehensively analyzes GenAI's adoption trends supported by IDC survey data. Emphasizing the crucial role of governments, it calls for robust regulatory frameworks based on validated AI principles. The report concludes by providing essential guidelines to effectively embrace GenAI, fostering responsible use and maximizing its transformative potential in the region's digital economy.

"The Asia/Pacific (AP) region leads in GenAI investments with government support, and two-thirds of organizations are exploring or investing in GenAI technologies. Challenges include legal frameworks, content validation, data quality, ethics, deepfakes, copyright complexities, talent shortages, and high costs. To address these, it is imperative for AP governments to prioritize and craft regulatory frameworks focusing on transparency, data protection, safety, IP protection, open data access, and ethical standards to balance innovation and risk management," says Ravikant Sharma, senior research manager, IDC Government insights, IDC Asia/Pacific.

Summary

This IDC Survey Spotlight showcases the latest worldwide ICT spending by IDC's new industries. IDC's Data and Analytics organization recently unveiled its new industry taxonomy. The update increases the total number of industries covered from 20 to 28. The expansion was developed in response to customer demand and created by researching existing industry taxonomies including economic standards, client inquiries, and tech vendor industry and competitive taxonomies. This IDC Survey Spotlight provides a quick view into the type of insights and detail available with this new framework.

Summary

Oracle is evolving into a service-focused technology provider in tandem with the evolution of its retail platform, which unifies data, applications, and AI across a single platform built on Oracle OS in the cloud. Applications use one source of data, AI engines span cloud services, and natively integrated extensions provide private endpoints for retailers to flow easily into other applications. All of this is supported by a global Oracle team including a relatively new, dedicated unit devoted to helping customers extract more value from their systems. To this unified offering, Oracle has added Collect and Receive, a new integrated retail service to the platform that aligns retailers' last-mile assets – inventory, customers, and sales associates – with "delivery" capability in partnership with Uber while bringing the weight of the platform data to this crucial segment of the supply chain.

Summary

This IDC Market Note provides a review and analysis of Siemens' Realize LIVE 2023 user conference.

"Siemens used the Realize LIVE 2023 event to discuss the latest additions to its Siemens Xcelerator platform and marketplace, highlighting key capabilities for delivering complex products and processes with an agile, collaborative digital thread across product development, manufacturing, and operations. Some of Siemens' largest customers presented case studies describing their success in achieving digital transformation and sustainability and sharing key lessons to simplify the journey for others," said John Snow, research director, Product Innovation Strategies at IDC.

Summary

This IDC Perspective investigates the current and future role of computer vision within the retail industry. This includes a deep dive into computer vision — what it is, how it works, and the approaches for developing, validating, and deploying it within retail organizations. IDC also identifies and analyzes key experimental, emerging, and established computer vision-enabled use cases for retailers. IDC's research and ecosystem discussions reiterate the long-term role that computer vision will play in improving customer experience, increasing operational efficiencies in stores, and finding opportunities for innovation. Although the journey to fully realize computer vision's potential remains long, retailers and their technology partners should remain committed to future development and adoption.

"The potential value of computer vision to help retail organizations is crystal clear, yet the primary hurdle for retailers remains determining which use case should be prioritized and pursued first," said Matt Arcaro, research director of IDC's Computer Vision AI Tools and Technology Research Program. "The broad applicability of computer vision and its strong alignment and fit with a retailer's current and future operational goals create a high-value use case pipeline to be unlocked."

"We see computer vision solutions adding value across operational domains," said Leslie Hand, GVP, IDC Retail and Financial Insights. "Combined with emerging AI tools and technologies, computer vision will help retailers capture and operationalize data that has previously been hidden, making brick and mortar stores function more like online shopping environments with the same insights into customer behavior, preference, and engagement."

Summary

This IDC Survey highlights the results of an annual global survey. In May and June 2023, we fielded our third annual global survey to 1,288 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains including CXO, business line leadership, and IT management. Industry coverage is across 9 industries: construction, energy, discrete and process manufacturing (and subindustries), healthcare, life sciences, financial services, retail, and government.

Key findings from the survey include:

• Improving end customer engagement is a primary driver of industry ecosystems.
• AI is growing in importance as a key decision support technology in industry ecosystems.
• Environmental sustainability remains a key initiative for industry ecosystem partners.

What is clear is that organizations in every industry are looking to open and expand their industry ecosystem as part of becoming a digital-first business. Shared data and insights, shared applications, and shared operations and expertise are enhanced with this approach — becoming not only a way to ensure flexibility and resiliency but also a way to grow revenue and profitability.

This document is our first based on the 2023 Future of Industry Ecosystems data set: an overall view of the results. Over the next months into 2024, we will publish results specific to role, size company, and industry.

Summary

This IDC Survey Spotlight answers the following question: How important are industry ecosystem partnerships to maintaining and improving quality customer experiences (CXs)?

Customer experience, whether we are discussing discrete and process manufacturing, construction, healthcare, or retail industries (or other), is omni-channel, supported by multiple tools, processes, and data models. These experiences are also supported by interconnected partners working together by sharing the requisite and related customer data and insights, applications, and operations and expertise.

In IDC's recently completed (third annual) 2023 Future of Industry Ecosystems Global Survey (n = 1,288) fielded to CXOs, business-line executives, and IT leaders, we strive to determine current and planned approaches to industry ecosystems. More specifically, we ask questions related to strategy, use case focus, and IT investment for industry ecosystem success. For IT investment, cloud infrastructure and applications and cybersecurity remain critical, while customer data platforms (CDPs) is also a top 3 focus. Sharing customer data with ecosystem partners is not something end-user organizations have extensively done in the past — but that is changing, with products, services, and experiences delivered quickly in a blended physical and digital way, innovation expectations high, and end customers that demand personalized experiences. A network of on-demand partners that share mutually beneficial customer data makes this possible and scalable.

Organizations realize that they must work closely with their partners to orchestrate that end-user experience (whether consumer, customer, citizen, or patient) while having this be seamless and substantive. As such, for three years running in our Future of Industry Ecosystems Global Survey, CDPs continue to be a leading IT investment in support of industry ecosystems. This IDC Survey Spotlight explores the reasons why and what we expect moving forward.

Summary

This IDC Asia/Pacific government IT application forecast for 2021–2026 aims to provide technology vendors' product managers and those responsible for market/competitive intelligence with an industry overview of IDC's spending guide forecasts numbers and insights into Asia/Pacific's government sector spend for 2023.

This report includes:

• The IDC ICT market forecast for the government sector in the Asia/Pacific region
• The IDC market forecast for IT applications for the Asia/Pacific government sector
• Insights into key drivers and inhibitors that will impact IT application investment sentiment in the Asia/Pacific government sector

The document also highlights recent government initiatives while providing top-level advice for technology suppliers in pursuing a business strategy that caters specifically to governments' ICT needs.

"Asia/Pacific governments are adapting to digital transformation at varied rates. The creation of resilient digital infrastructure, a stronger emphasis on cloud modernization, significant advances in AI, Smart Cities and urban development, and a strong commitment to improve the citizen experience are accelerating IT applications investments and overall ICT spend," says Ravikant Sharma, senior research manager, IDC Asia/Pacific Government Insights.

Summary

This IDC Market Presentation aims to provide technology vendors with an overview of the key technology trends shaping Asia/Pacific governments and their agencies in 2023. The report offers a foundation of industry knowledge to:

• Develop a compelling narrative that resonates with government clients
• Align product and service offerings to governments' priorities
• Show government clients how relevant technology implementation contributes toward the achievement of their goals
• Design short-, medium-, and long-term approaches to working with government clients

Technology vendor executives inmarketing, sales, product strategy, market intelligence, and channel management can leverage the insights from this report as a starting point to organize their activities.

"In the face of mounting economic pressure and looming threat of recession, Asia/Pacific governments stand at a critical juncture. By embarking on a strategic digitalization transformation journey, they can navigate the uncertainties of tomorrow and ensure long-term growth and resilience," says Ravikant Sharma, Senior Research Manager, IDC Government Insights.

Summary

This IDC Perspective highlights the current landscape and investment trend by Asia/Pacific healthcare organizations in generative AI (GenAI). The report highlights prominent use cases and the potential impact of leveraging GenAI tools in the healthcare sector. As diagnosis and treatment plans by AI-generated tools have significant impacts on patients' lives, the report highlights the need for explainability in healthcare settings.

"GenAI use cases are being adopted across industries. In healthcare, GenAI has the immense potential to address inherent challenges to increase productivity, attain hyper-personalization, and enhance physician/patient experience by leveraging capabilities of large language models (LLMs). It is imperative that healthcare organizations be compliant and ensure explainability while adopting such new wave AI tools," says Manoj Vallikkat, senior research manager, IDC Health Insights, IDC Asia/Pacific.

Summary

This IDC Presentation includes financial industry insights based on the analysis of over 800 global banks to determine the impact of digital transformation (DX) efforts on financial efficiency.

IDC's Financial Insights team conducted a study on the impact of DX activities on banks to determine:

• The degree of the DX occurring within organizations
• The effects of DX initiatives on the organization's financial efficiency outcomes

Through this report, readers will be able to understand the correlation between return on assets (ROA) and return on common equity (ROCE) performance and coordinated DX efforts for banks. This metric effectively demonstrates DX's significance in supporting organizations' financial efficiency and is useful for vendors when talking to customers about increasing their digital capabilities.

"Well-coordinated digital initiatives, specifically focusing on emerging technologies such as AI and cloud implementation, transitioning banks to transformative champions are resulting in higher-than-average performance in terms of financial efficiency growth," says Ravikant Sharma, senior research manager at Industry Insights Group in IDC Asia/Pacific.

"IDC intrinsically believes that digital transformation makes the banks more competitive and efficient. The market always wanted a quantitative tool to help elucidate this perspective. We now have empirical evidence that the banks that spend more on transformation actually do better. This study is watershed to that extent," says Ashish Kakar, director, IDC Financial Insights, Asia/Pacific

Xiao Liu, research manager, IDC Financial Insights Asia/Pacific says, "ROA and ROCE are key metrics for banks, offering insights into profitability, operational efficiency, and the ability to generate investment returns. They are particularly crucial during uncertain economic conditions. The correlation between digital maturity defined in this study and the growth of these metrics indicates that banks should prioritize transformative technologies to achieve strategic objectives and financial goals more efficiently."

Summary

This IDC Perspective analyzes IDC's 2023 Future of Industry Ecosystems MaturityScape Benchmark Survey data, focusing on the desire and need to work more closely with partners in support of ESG initiatives.

"IDC believes that major global organizations that typically orchestrate industry ecosystems will increasingly form cross-ecosystem teams dedicated to ESG activities and task them with facilitating the resulting sustainable practices throughout the ecosystem and their organizations. IDC's 2023 Future of Industry Ecosystems MaturityScape Benchmark Survey shows that this trend is underway, with those companies most advanced with their ecosystem approach already forming ESG teams," said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems.

Summary

This IDC Presentation includes healthcare industry insights based on analysis of the global 500+ healthcare organizations to determine the financial success of digital transformation (DX) efforts.

It focuses exclusively on private healthcare provider (HCP) organizations, defined by the WHO "as organizations that are neither owned nor directly controlled by governments and are involved in provision of health services." It shows a positive correlation between successfully executed DX and improved revenue and profit outcomes.

"A well-coordinated and synergized digital transformation efforts that are transitioning private healthcare organizations to digital care providers are resulting in higher-than-average returns in terms of revenue and profit performance," says Ravikant Sharma, senior research manager at Industry Insights Group in IDC Asia/Pacific.

"In the post-pandemic era, though almost all healthcare organizations had to adopt digital path, organizational success is defined by the strength of DX infrastructure and governance practices. Digital challengers had to face 'cost of inaction' owing to either delay in digital adoption or by having weak DX infrastructure, losing competitive edge against digital champions, in attaining financial gains," says Manoj Vallikkat, senior research manager, IDC Health Insights, Asia/Pacific.

Summary

This IDC Perspective looks at the market conditions that are leading hardware providers to pivot to a software and services model, as well as how that pivot requires an organization to change how it does business. We examine three companies (Honeywell, Panasonic Connect, and Zebra) known for their retail hardware devices that are broadening their offerings to include software and services. We also offer advice on working with hardware providers moving forward. The software-as-a-service model has gained significant traction among retailers as the primary way to digitally transform their businesses, remain agile, and juggle compute loads at the edge or in the cloud. Software helps retailers personalize customer experience, engage the workforce, and digitize store operations. In this shifting model, hardware devices become data collection points, transactional interfaces, and problem-solving tools that enable the software, while the software drives the value for the retailer. As a result of this shift, traditional hardware vendors are repositioning themselves, adding software and services capabilities to their offerings to add strategic value to retail businesses.

"Put simply, the role of handheld devices in retail has changed. It used to be enough for hardware devices to solve single process problems, like receiving or ordering, and as a result, only a select group of employees had access. Now retailers need handheld devices to connect the frontline employee with information, tools, their peers, and next best actions to improve the overall customer experience. Software drives this connection, and hardware companies are moving to meet retailer needs through strategic acquisitions, software innovation, and culture change," says Leslie Hand, GVP, IDC Retail and Financial Insights.

Summary

This IDC Perspective analyzes one of the three core pillars of our Future of Industry Ecosystems foundation: shared applications.

"Disruption can happen anytime, and customer needs are dynamic, so organizations must be ready. An important part of this is having the right applications that can be quickly, flexibly developed either internally or in concert with ecosystem partners. Having that external 'bench' of application development support, as well as ongoing collaboration with other ecosystem participants, is critical to achieve this resilience," says Jeffrey Hojlo, research VP, IDC Future of Industry Ecosystems.

Summary

This IDC Survey looks further into the construction cut of IDC's 2022 Future of Industry Ecosystems Global Survey data and IDC's 2022 Industry IT and Communications Survey. This combined view emphasizes the continued move of the varied construction ecosystem — architects, general contractors, project managers, EPC, suppliers, and owners — to becoming digital-first organizations.

We explore three key trends in the construction market today within this document, supported by data from the aforementioned surveys. Much as with other industries, the move is to invest in digital technology that unifies data, connects internal and external teams (i.e., the ecosystem), and harmonizes projects and processes while building on the 3D model–based investments of the past 25 years.

The construction space is an exciting market, with the rapid acceleration to cloud, digital, and virtual. The next three years and beyond promises continued advancements on these fronts, despite uncertain economic conditions.

Summary

This IDC Survey is based on IDC's Future of Industry Ecosystems Survey and is focused on the media and entertainment sector cut of this survey data.

In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains and included CXOs, business-line leadership, and IT management.

Key findings from the survey include:

• Mitigating demand fluctuations and supply chain constraint and pursuing environmental sustainability goals are key joint initiatives for industry ecosystem partners.
• Trust and execution across industry ecosystems are the top risks to mitigate.
• Most organizations plan to, as they did last year, expand their industry ecosystems beyond their core industries.
• Service providers will play a key role in the design and enablement of industry ecosystems.

Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?

Media and entertainment organizations naturally have an extended set of partners delivering data, content, and resources, yet they are mostly centralized in their data management approach. The move to open industry ecosystems drives the need to consider how to establish a cloud-based platform for collaboration and data management that is secure yet flexible for ongoing innovation, creativity, and customer engagement.

Summary

This IDC study provides a detailed description of IDC's Worldwide Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.

"IDC's Worldwide Digital Transformation Spending Guide presents a comprehensive view of the digital transformation ecosystem," said Craig Simpson, senior research manager of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."

Summary

This IDC Market Perspective provides a detailed description of IDC's Spend by Tech Provider methodology. It outlines the key inputs and approach to developing account-level technology spending estimates by vendor and explains the relationship with IDC's Worldwide Wallet and Trackers.

"IDC's Spend by Tech Provider methodology is a reference document to help IDC's clients understand how to interpret the spend by tech provider estimates in this program," said Philip Wirth, research manager, IDC's Data and Analytics. "This expansion was a natural evolution of the Worldwide Wallet research and is created by intelligently uniting key long-standing IDC data sets, analyst expertise, data science, and third-party inputs."

Summary

This IDC study provides a detailed description of IDC's worldwide industry and company size methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Wallet and all of IDC's worldwide vertical research. Technology suppliers may utilize this approach and structure to help them build an industry-focused organization.

"In today's hypercompetitive, budget-compressed environment, technology companies need guidance around where they should be focusing their sales and marketing efforts for the greatest potential ROI," said David Lantsman, research manager, IDC's Data and Analytics group. "IDC's Worldwide Wallet research is critical to gathering tactical data that enables more effective sales operations and marketing analytics, leading to greater lead generation and ultimately improved sales."

Summary

This IDC Survey Spotlight highlights our most recent data (April 2023) on which retail team members have access to data and which technology and organizational barriers can get in the way of serving customers most effectively, as well as IDC's take on what steps retailers and their technology vendor partners must take to digitize the store and equip the frontline workforce with the information they need to improve customer experience. Giving real-time data to frontline employees allows them to serve customers more effectively and efficiently, yet retailers face significant challenges in making this data available.

Summary

This IDC Perspective highlights our key takeaways and analysis of the recent Oracle Application and Industry Analyst Summit.

"Essentially, the message is that Oracle will provide customers the core system (the "digital fabric" as one executive said), common data model, and best practices, combined with partner-led agile methodologies, ISV, and integration offerings — to the tune of what now is 20k+ services and ISV partners. This shared application, cross-industry ecosystem approach is one we see most large platform providers offering today, whether in an enterprise or industrial environment — because on-demand, rapid access to data, applications, and services is expected by end customers in every industry today to effectively run their businesses," said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems, IDC.

Summary

This IDC study provides an assessment of the leading software-as-a-service (SaaS) and cloud-enabled manufacturing enterprise resource planning (ERP) software solutions in Asia/Pacific and discusses the most important criteria for manufacturers to consider when selecting a system.

"We have been seeing increased traction from on-premises to cloud enterprise applications in the last couple of years. The changing manufacturing landscape and significant interest toward remote monitoring and maintenance continue to be among the major drivers for organizations choosing cloud-based ERP applications," says Sampath Kumar Venkataswamy, research manager, IDC Asia/Pacific Manufacturing Insights.

Summary

This IDC Survey Spotlight answers the following question: Where do thrivers excel in their industry ecosystem maturity? The maturity of an industry ecosystem will vary from organization to organization — and may change from a simple, short list of organizations working on a specific project or venture to a complex, multiparticipant ecosystem. In February 2023, we set out to determine the current state of industry ecosystems by fielding IDC's Future of Industry Ecosystems MaturityScape Benchmark Survey, a survey that asks respondents to self-rank themselves based on IDC's Future of Industry Ecosystems maturity curve (see IDC MaturityScape: Future of Industry Ecosystems 1.0, IDC #US47771922, July 2022). The document analyzes organization maturity across five dimensions: people, process, technology, operations, and innovation.

This IDC Survey Spotlight looks at the industry ecosystem IDC MaturityScape respondents who identify their organizations as mature and expansive (levels 4 and 5) with their industry ecosystem approach versus those who are in the early stages of their journey (levels 1 and 2) and, more specifically, which dimensions (people, process, technology, operations, and innovation) are most mature. That is, what drives their ecosystem success.

Throughout 2023, we will continue to publish our analysis from this groundbreaking document: IDC MaturityScape: Future of Industry Ecosystems 1.0 (IDC #US47771922, July 2022).

Summary

This IDC TechBrief examines the benefits, risks, success factors, adoption rate, and required investment for retailers considering implementing an electronic shelf label (ESL) solution as part of their strategy to digitize the store. It also lists several key suppliers of ESL technology worldwide. To respond with agility to price changes across channels, and to manage skyrocketing labor costs, retailers are turning to electronic shelf labels to automate tedious, manual price changes.

"I am optimistic that electronic shelf label technology will be adopted more broadly as price and product transparency become more important for the consumer and in-store process automation becomes essential in store operations," said Leslie Hand, GVP of IDC Retail and Financial Insights.

Summary

This IDC Survey is based on IDC's Future of Industry Ecosystems Survey and is focused on the government sector cut of this survey data.

In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains and included CXOs, business-line leadership, and IT management.

Key findings from the survey include:

• Mitigating demand fluctuations and supply chain constraint and pursuing environmental sustainability goals are key joint initiatives for industry ecosystem partners.
• Trust and execution across industry ecosystems are the top risks to mitigate.
• Most organizations plan to, as they did last year, expand their industry ecosystems beyond their core industries.
• Service providers will play a key role in the design and enablement of industry ecosystems.

Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?

Governments around the world continue to face multiple disruptions while proactively serving their citizens with necessary services and information. Balancing this complexity will only be possible by working more closely with ecosystem partners within the public sector, as well as outside with other industry organizations — whether in automotive, consumer goods, agriculture, energy, or high tech. Open sharing of data, a common set of applications, and on-demand expertise will empower this collaboration.

Summary

ServiceNow, the digital workflow company, announced that it has entered into an agreement to acquire G2K, an AI and IoT technology company on May 12, 2023 – financial details have not been disclosed. The acquisition improves ServiceNow's ability to connect the workflows that it enables to G2K-powered real-time data across stores and digital properties thus providing a complete view of operational data while streamlining customer and employee experiences. Two of the greatest impediments to innovation today for retailers is managing the complexity inherent in data management and integration to workflows and ensuring that valuable data is actionable — ServiceNow's acquisition of G2K promises to address these challenges.

Summary

These IDC Pivot Table banner books provide data for IDC's SaaSPath 2023 program, including 7 of the 23 application categories: digital commerce, CPQ, employee experience, facility management, field service management, PIM/PXM, and procurement.

Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 23 functional application markets.

Summary

These IDC Pivot Table banner books provide data for IDC's SaaSPath 2023 program, including 8 of the 23 application categories: ERP, finance, PSA, SCM, core HR, payroll, talent management, and asset life-cycle management (ALM/EAM).

Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 23 functional application markets.

Summary

This IDC Pivot Table banner book includes data for IDC's SaaSPath 2023 program, which provides comprehensive data and guidance on the mind and journey of the SaaS buyer, including a deep dive into 23 functional application markets: accounts payable; accounts receivable; core HR; configure, price, quote (CPQ); digital commerce; asset life-cycle management (ALM/EAM); employee experience; enterprise resource planning (ERP); facility management; field service management; finance; payroll; procurement; product information and experience management (PIM/PXM); product life-cycle management/computer-aided design (PLM/CAD); professional services automation (PSA); supply chain management (SCM); subscription management; talent acquisition; talent management; tax; travel and expense; and treasury and risk management.

Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 23 functional application markets.

Summary

This IDC Survey Spotlight looks at the most recent survey data that reveals the top 3 types of vendors retailers are turning to for strategic vision, as well as our take on why these vendors are top of mind. Retailers want their technology providers to do more than provide hardware, software, and services; retailers are looking for technology vendors to act as strategic partners, with an understanding of how operations can be streamlined, workers can be more engaged, and customers can have interactive experiences in stores.

Summary

These IDC Pivot Table banner books provide data for IDC's SaaSPath 2023 program, including 23 application categories, broken out by countries, including Australia, Brazil, China, France, Germany, India, Japan, New Zealand, South Africa, the United Kingdom, and the United States.

Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 23 functional application markets.

Summary

These IDC Pivot Table banner books provide data for IDC's SaaSPath 2023 program, including 8 of the 23 application categories: accounts payable (AP), accounts receivable (AR), PLM/CAD, subscription management, tax, treasury management, travel and expense (T&E), and talent acquisition.

Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 23 functional application markets.

Summary

These IDC Pivot Table banner books provide data for IDC's SaaSPath 2023 program, including 23 application categories, broken out by industry: financial services, manufacturing, life sciences, oil and gas, retail, and wholesale distribution.

Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 23 functional application markets.

Summary

These IDC Pivot Table banner books provide data for IDC's SaaSPath 2023 program, including 23 application categories, broken out by industry: financial services, manufacturing, life sciences, oil and gas, retail, wholesale distribution, professional services, media and entertainment, utilities, education, hospitality and food service, and transportation and logistics.

Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for all 23 functional application markets.