Mar-23
IDC TechScape: Worldwide Omni-Channel Retail Operations Technology, 2023
IDC TechScape: Worldwide Omni-Channel Retail Operations Technology, 2023
Mar-23 DOC # US50428123 IDC DecisionScape
This IDC study provides a systematic assessment of the retail operations technologies that make up a fully digitized store. The IDC TechScape model is designed specifically to capture progress in the adoption of emerging disruptive technologies, mainstream technology buyer alignment with current industry best practices, and support technologies that promise to deliver operational advantages to organizations that choose to adopt them.
"In the fully digitized store, the customer receives all of the ease, personalization, and choice they get online, and the retailer gets the same level of data and analytics that ecommerce offers," said Leslie Hand, group vice president, IDC Retail and Financial Insights. "Retailers are moving quickly to meet customers where, when, and how they want to shop. The challenge for retailers will be building a modular framework that can rapidly integrate new technologies as they emerge, keeping customer choice, employee engagement, and real-time inventory and operations at the center."
Mar-23
IDC PlanScape: Planning for Industry Ecosystems
IDC PlanScape: Planning for Industry Ecosystems
Mar-23 DOC # US50218023 IDC DecisionScape
This IDC PlanScape is a guide for organizations across all industries planning to evolve their linear value chain approach to a multifaceted, dynamic industry ecosystem strategy. Increasingly, organizations are realizing the benefit of developing new business models with partners within and outside their industry that are focused on sharing data and insights, sharing applications, and sharing operations and expertise.
"While the specific approach and breadth of industry ecosystems will differ for each organization, what is consistent is the need to establish a unified foundation of data, applications, and operations. This approach enables flexible operations in the face of any disruption or opportunity and consistent, timely innovation," said Jeffrey Hojlo, research vice president, IDC's Future of Industry Ecosystems.
Feb-23
CES 2023: Leveraging Industry Ecosystems to Solve Complex Problems
CES 2023: Leveraging Industry Ecosystems to Solve Complex Problems
Feb-23 DOC # US47771522 Insight
This IDC Perspective provides our observations and key takeaways related to industry ecosystems from the digital version of CES 2023.
"CES continues to be a place for ecosystem participants to gather, form new ventures, and innovate together. What was reinforced at the event is that organizations innovate faster, ensure improved quality and safe experiences for customers, and perform better when they collaborate with ecosystem partners. Digital transformation investments are now being extended outside the organization to build new business models with partners, so the common mission and end customer can be better served." — said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems
Feb-23
State of the Market: IT Spending by Industry, 2023
State of the Market: IT Spending by Industry, 2023
Feb-23 DOC # US50427823 Event Proceeding
This IDC Web Conference provides an update on the current state of the global IT market, and the outlook for technology budgets in 2023, with a special focus on the latest forecasts for IT spending by vertical industry. As the global economy remains volatile and teetering on the edge of a possible recession, IT budgets are facing increased scrutiny as businesses seek to identify areas for potential cost savings and spending cuts. Surveys continue to suggest that technology projects are highly prioritized by most organizations, but the reality of an economic recession will lead to disruption and short-term delays or adjustments to IT projects.
Feb-23
What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Feb-23 DOC # US50309923 Insight
This IDC Perspective discusses how, despite an anticipated recession and continued disruption from global events, retailers and vendors came to the 2023 NRF Big Show ready to celebrate the ways that technology has transformed retail since 2019. With 10 analysts onsite, IDC covered 160 meetings, gathering insights into the types of problems retailers are hoping to solve in the coming year.
This document also covers the technology we saw at NRF 2023 that optimizes and automates operation in stores, with an emphasis on frictionless customer experience, workforce empowerment, and the essential components of the digitized store. Technology investment continues to make sense for retailers despite economic conditions, as modernization and automation in IT management, business processes, and contextualized engagement will reduce costs and drive growth.
"Technology investment continues to make sense for retailers despite economic conditions, as modernization and automation in IT management, business processes, and contextualized engagement will reduce costs and drive growth. We saw evidence at the NRF Big Show that technology vendors are ready to help retailers ride the waves of market volatility expected in 2023 — from customer experience tools that power frictionless interactions to workforce experience tools that help employees fulfill a purpose, not just fill a shelf, to hardware and software that form the connective tissue of the digitized store," said Leslie Hand, group vice president, Retail and Financial Insights at IDC.
Feb-23
SCAPA Report Series: Urban Planning and Land use
SCAPA Report Series: Urban Planning and Land use
Feb-23 DOC # AP49956422 Presentation
Selected urban planning initiatives from Asia/Pacific nations are covered in this IDC report. When it comes to urban planning for the future, it is vital to construct robust downtown districts, mixed-use zones, human-powered and multimodal transit networks, and green spaces. The United Nations predicts that approximately 70% of the world's population will live in cities by the year 2050. Cloud computing, the Internet of Things (IoT), and virtual reality are some examples of cutting-edge technologies that could be more fully integrated into urban design.
"Incorporating future technologies into urban planning will make it possible to achieve a better quality of life, better environment, more sustainable infrastructure, more aesthetically pleasing cities, and a more prosperous nation,"says Jezamin Abdul Razak, senior research manager, IDC
Feb-23
Empowering the Agile Enterprise with Data-Driven, Connected Industry Ecosystems Webinar
Empowering the Agile Enterprise with Data-Driven, Connected Industry Ecosystems Webinar
Feb-23 DOC # US50309523 Event Proceeding
This IDC Web Conference highlights a discussion by IDC's Future Enterprise research leads Paul Hughes and Jeff Hojlo on the importance of connectivity as a building block for new industry ecosystem business models. Organizations are expanding ecosystems to include new participants inside and outside their core industries. They are sharing data and insights, codeveloping applications, and sharing operations and expertise; end-user expectation is that products and services are now delivered in a blended physical and digital way. All of this requires rapid, reliable connectivity that enables data to be in motion across ecosystems.
Feb-23
Highlights from NRF 2023: Retail's Big Show
Highlights from NRF 2023: Retail's Big Show
Feb-23 DOC # US49080823 Insight
This IDC Perspective reviews key trends and technology innovations that were highlighted at NRF 2023: Retail's Big Show — held January 15–17, 2023, in New York City, which attracted over 35,000 attendees across the industry, double the number seen last year at NRF 2022 in the midst of the global COVID-19 pandemic. Technology innovations focused on seven key areas: customer experience, intelligent operations, end-to-end connected supply chains, AI for better decisioning and operational efficiency, workforce optimization, sustainability, and infrastructure modernization. Retailers are accelerating data-driven automation to improve customer experience and resiliency.
Leslie Hand, group vice president, IDC's Retail and Financial Services, noted, "The exuberance for retail and retail technology investment at NRF this year spoke volumes. Retailers clearly understand that the future of retail business depends on the ability to meet customer experience needs for frictionless, personalized shopping experiences, even as they continue to change. Becoming digital businesses is core to meeting changing customer expectations, but perhaps more importantly, to be more resilient and seize a competitive advantage (and new opportunities). We are in the middle of a customer-led, technology-enabled revolution in retail."
Feb-23
IDC Retail Insights NRF Big Show 2023 Recap: Hot Topics and Technology Trends
IDC Retail Insights NRF Big Show 2023 Recap: Hot Topics and Technology Trends
Feb-23 DOC # US50248623 Presentation
This IDC Tech Buyer Presentation highlights the hot topics and technology trends presented in the Retail's Big Show. Gleaned from across our retail analyst team, the insights presented in this IDC Presentation reflect the highlights and insights from the NRF 2023: Retail's Big Show, held January 15-17, New York. This presentation was delivered to retailers in a post-NRF event, giving context to what happened at the show with supplemental IDC insights and predictions for the retail year ahead.
The investments covered in this presentation will help retailers to scale and gain the agility needed to drive better customer experiences and improve business performance. Topic areas covered include Customer Experience and Engagement, Intelligent Operations, Connected End-to-End Supply Chain, AI for Better Decisioning and Operational Efficiency, Workforce Experience Catches up to the Human Experience, Operationalizing Sustainability from Concept to Consumer, and Intelligent Foundational Technology.
Feb-23
U.S. Cloud Opportunity by Industry and State: February 2023
U.S. Cloud Opportunity by Industry and State: February 2023
Feb-23 DOC # US50274818 Pivot Table
This IDC Pivot Table provides a view of the U.S. public cloud services market opportunity by industry and state. The data covers cloud and noncloud applications, systems infrastructure software, and application development and deployment software segmented by 16 vertical markets and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide Software and Public Cloud Services Spending Guide, January 2023, V1. For the purposes of providing a holistic view of the cloud opportunity, the education, government, and consumer industries are included, but not segmented by state. For industry and technology definitions, see IDC's Worldwide Public Cloud Services Spending Guide Taxonomy: Release V2, 2022 (IDC #US49589222, September 2022).
Feb-23
United States IT Spending Guide: State, February 2023
United States IT Spending Guide: State, February 2023
Feb-23 DOC # US50271222 Pivot Table
This IDC Pivot Table is the current release of IDC's United States IT Spending Guide: State, covering updated forecasts for IT spending segmented by 16 vertical markets, 14 technologies (across hardware, software, and services), and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide ICT Spending Guide Enterprise and SMB by Industry, January 2023, V1. To bring a more holistic view of the IT market to clients, IDC is including total industry IT spending for the previously excluded industries of state and local government, federal/central government, and consumer. Note that these three industries are not segmented by state. For industry and technology definitions, see IDC's Worldwide ICT Spending Guide: Enterprise and SMB by Industry Taxonomy, 2022 — Release V2, 2022 (IDC #US49592122, September 2022).
Feb-23
Environmental Sustainability a Leading Initiative for Industry Ecosystems
Environmental Sustainability a Leading Initiative for Industry Ecosystems
Feb-23 DOC # US50148023 Presentation
This IDC Survey Spotlight, which examines results from our 2022 Future of Industry Ecosystems Global Survey (n = 1,270), fielded to CXOs, business-line executives, and IT leaders, environmental sustainability remains a focus initiative among ecosystem partners. We asked the following question: When you consider the collective capital you have across the industry ecosystems you participate in, what are your top initiatives? (By "capital", we mean asset, operational, financial, and people.) The top answer of environmental sustainability shows there is a recognition that the area is too complex for any one organization to address on its own.
In our Future of Industry Ecosystems practice, we focus on three key areas: shared data and insights, shared and codeveloped applications, and shared operations and expertise. Also important in our research is enabling blended physical and digital ways of delivering products and services to the end customer and collaborating with ecosystem partners. Each of these areas can contribute to improving an organization's environmental sustainability footprint.
We will continue to explore other topics related to environmental sustainability across ecosystems, covered in our current and future research: these include which participants in an ecosystem are most important (e.g., tech providers, public entities, service providers), what IT investments are and will be made, and analysis on the top sustainability use cases across industry.
Feb-23
IDC Survey: Future of Industry Ecosystems — Utilities Industry
IDC Survey: Future of Industry Ecosystems — Utilities Industry
Feb-23 DOC # US50123523 Presentation
This IDC Survey presents data for the utilities industry from IDC's Future of Industry Ecosystem Survey. In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains and included CXOs, business-line leadership, and IT management.
Key findings from the survey include:
Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?
This IDC Survey on the future of industry ecosystems is focused on the utilities sector cut of this survey data. This industry is faced with a trilogy of challenges, which increasingly require organizations to expand their set of ecosystem partners within and external to their core industry:
Joint ventures are becoming more common in the utilities industry, and there is a recognition that digital investments must be made that enable easier collaboration, sharing of data and applications, and consistent engagement with the end customer. IDC's Future of Industry Ecosystem Survey provides a view into how these organizations are currently working and planning to work with their ecosystem partners.
Jan-23
IDC Survey Spotlight: How Do the Retailers' Challenges in Top Core Processes Differ by Market in Asia/Pacific?
IDC Survey Spotlight: How Do the Retailers' Challenges in Top Core Processes Differ by Market in Asia/Pacific?
Jan-23 DOC # AP50052922 Presentation
This IDC Survey Spotlight looks at the top core processes in which retailers are facing the most challenges, by market. Each market has different challenges; but overall, most markets have challenges in similar core processes.
The data in this document comes from IDC's Retail Core Processes and Applications survey for Asia/Pacific (May 2021; n = 210 retailers). Respondents are all from the Asia/Pacific region.
Jan-23
IDC Survey Spotlight: What Devices Are Retailers Investing or Planning to Invest into?
IDC Survey Spotlight: What Devices Are Retailers Investing or Planning to Invest into?
Jan-23 DOC # AP50052822 Presentation
This IDC Survey Spotlight highlights current trends in retail in terms of investing into devices for work. IDC's Future Enterprise Resiliency & Spending Survey, Wave 9 (October 2022, n = 48 retailers) shows that the need for devices that can assist the employees is increasing and across devices we see increase in planned investments.
"Retailers have realized that customers now have access to a lot of data online and on their personal devices, and therefore retail employees also need to be properly equipped to be able to service these new customers well and in the real time," said Ayush Narain, research manager, IDC Retail Insights.
Jan-23
The Rise of Artificial Intelligence in the Asia/Pacific Retail Industry
The Rise of Artificial Intelligence in the Asia/Pacific Retail Industry
Jan-23 DOC # AP49942622 Insight
This IDC Perspective discusses the role of big data and analytics (BDA), artificial intelligence (AI), and Internet of Things (IoT) in the Asia/Pacific retail sector. It further discusses how the retail industry has changed in a post-COVID-19 scenario and how these technologies are now key to tackling these changes in customer behavior. Once implemented, BDA, AI, and IoT can automate, streamline, and help with making accurate decisions across the retail value chain. For retailers, opting out of these technologies could mean missing out on gaining a competitive advantage.
"Setting up a foundation for artificial intelligence, which allows scalability for future innovations and technology stacks, is key for retailers. Given the changing consumer behavior, leveraging this technology along with big data and analytics and machine learning is critical in being able to adapt and stay ahead of the competition," says Ayush Narain, retail analyst, IDC Retail Insights for Asia/Pacific.
Jan-23
IDC FutureScape Webcast: Worldwide Future of Industry Ecosystems 2023 Predictions
IDC FutureScape Webcast: Worldwide Future of Industry Ecosystems 2023 Predictions
Jan-23 DOC # US49984222 Event Proceeding
This IDC Web Conference presents a discussion of IDC's 2023 predictions for future of industry ecosystems. Industry ecosystems have become the next evolution in digital transformation, as organizations realize the importance of building new business models with their partners. Use cases will span shared data and insights, shared applications, shared operations and expertise, delivering products and services in a blended physical/digital way, and optimization of collective capital. Join Research Vice President Jeffrey Hojlo for this interactive session on the future of how end-user organizations will work with their partner ecosystems across multiple industries for the next five years.
To learn more about IDC FutureScape 2023, go to www.idc.com/events/FutureScape.
Jan-23
IDC FutureScape Webcast: Worldwide Retail 2023 Predictions
IDC FutureScape Webcast: Worldwide Retail 2023 Predictions
Jan-23 DOC # US49984322 Event Proceeding
This IDC Web Conference presents a discussion of IDC's 2023 predictions for the global retail industry. Amid myriad sources of disruption, retailers are steadfastly reimagining business models, business processes, and the technology that will drive breakthrough growth and profitability. IDC's Retail Insights team will present several of the top 10 predictions of 2023 for the global retail industry. As retailers continue to adapt to the omni-channel, and increasingly digital retail reality, we'll provide both IT and line-of-business executives clear guidance on the long list of changes in technology priorities, innovation strategies, and business success metrics that retailers are embracing. The ante is bigger to stay in the game — retailers must perform better for customers but also for employees, ecosystem partners, management, and shareholders, as the cost of disappointing any of these constituents is too great.
To learn more about IDC FutureScape 2023, go to www.idc.com/events/FutureScape.
Dec-22
Five Key Takeaways from AWS re:Invent 2022 That Retailers and CPG Companies Should Consider
Five Key Takeaways from AWS re:Invent 2022 That Retailers and CPG Companies Should Consider
Dec-22 DOC # EUR149979722 Insight
The IDC Retail Insights team attended AWS re:Invent 2022, held in Las Vegas from November 28 to December 2. "A key message from the event was the importance of an industry-specific focus in order to understand and empathize with the experiences of companies such as retailers and CPG businesses. These companies started their business model revolution years ago and now, despite external and internal challenges, can point to their fully digital business renaissance," said Ornella Urso, research manager, IDC Retail Insights.
Dec-22
IDC PeerScape: Computer Vision + AI Practices to Improve the Grocery Retail Bottom Line
IDC PeerScape: Computer Vision + AI Practices to Improve the Grocery Retail Bottom Line
Dec-22 DOC # US49080522 IDC DecisionScape
This IDC PeerScape looks at several practices for choosing how and where to implement computer vision + AI in order to drive sales, improve customer experience, and create operational efficiencies in grocery and convenience store settings.
"Solving one operational problem may not be enough for a retailer to justify the cost of implementing computer vision and AI at scale. Retailers should start with the area of operations that will deliver the biggest value, then compound the benefits over time by leveraging the same technology to solve other problems," says Leslie Hand, GVP, IDC Retail and Financial Insights.
Dec-22
IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2022: Release V2, 2022
IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2022: Release V2, 2022
Dec-22 DOC # US48481322 Study
This IDC study provides a detailed description of IDC's Worldwide Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.
"IDC's Worldwide Digital Transformation Spending Guide presents a comprehensive view of the digital transformation ecosystem," said Craig Simpson, senior research manager of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."
Dec-22
Gaining Innovation and Value from Industry Ecosystems — Future Enterprise Planning Guide
Gaining Innovation and Value from Industry Ecosystems — Future Enterprise Planning Guide
Dec-22 DOC # US49929222 Presentation
This IDC Tech Buyer Presentation provides CIOs with strategy and advice to gain more value and spark innovation in their organization through industry ecosystems. They will gain tools to evolve partner networks into powerful systems that increase the breadth and value of products and services, grow audiences, build strong competitive strengths, and deliver continuous innovation. It includes peer advice and clear steps for assessing partner situations and exploring strategies to leverage those into industry ecosystems to keep up with the complexity of changing products, supply chains, digital experiences, and customer preferences.
"Industry ecosystems can deliver products, services, and experiences that would be difficult, if not impossible, for individual businesses to achieve on their own," says Jeffrey Hojlo, research vice president, Future of Industry Ecosystems and Product Innovation at IDC. "Every organization needs an external source of data, insights, applications, operations, and expertise to complement and grow its business."
Dec-22
How Retailers Are Successfully Mitigating IT Skills Gaps
How Retailers Are Successfully Mitigating IT Skills Gaps
Dec-22 DOC # US40172515 Presentation
This IDC Survey Spotlight highlights current trends in retail to fill IT hiring gaps caused by workforce attrition and successful mitigation strategies. Filling positions with the right talent or upskilling workers is imperative, given the magnitude of change underway. The ability to innovate is impacted most as a result of IT staffing challenges (see IDC's Future Enterprise Resiliency and Spending Survey, Wave 6, July 2022, n = 816; n = 95 retail).
"Retailers have embraced the need to continue hiring contract labor but also to address internal IT workforce needs by having flexible workplace policies and by investing in internal knowledge management/information sharing, communication, and automation technologies to address employee staffing gaps," says Leslie Hand, group vice president, IDC Retail Insights. "Career development paths and learning, workplace flexibility, and compensation are the keys to IT employee retention."
Dec-22
U.S. IT Spending Guide: State, December 2022
U.S. IT Spending Guide: State, December 2022
Dec-22 DOC # US49928322 Pivot Table
This IDC Pivot Table is the current release of IDC's United States IT Spending Guide: State, covering updated forecasts for IT spending segmented by 16 vertical markets, 14 technologies (across hardware, software, and services), and all 50 states in the United States, including the District of Columbia. The data aligns to IDC's Worldwide Black Book, October (V3 2022). To bring a more holistic view of the IT market to clients, starting in the last year, IDC is including total industry IT spending for the previously excluded industries of state and local government, federal/central government, and consumer. Note that these three industries are not segmented by state. For industry and technology definitions, see IDC's Worldwide ICT Spending Guide by Industry and Company Size Taxonomy, 2022: Release V1, 2022 (IDC #US47824922, April 2022).
Dec-22
The Implications of Inflation and Potential Recession on the Manufacturing Industry
The Implications of Inflation and Potential Recession on the Manufacturing Industry
Dec-22 DOC # US49844622 Insight
This IDC Market Perspective examines the potential impact of inflation and a pending recession on the manufacturing industry, both overall and IT spending specifically.
"Manufacturers realize the importance of moving to become digital-first organizations, and this continues to translate to increased IT investment to remain competitive, regardless of economic conditions. That said, there are rising fears of a recession in 2023, and discrete and process manufacturing are two of the most exposed industries to watch," says Simon Ellis, VP, Manufacturing Insights and Worldwide Supply Chain, at IDC.
Dec-22
IDC Survey: Future of Industry Ecosystems — Retail Industry
IDC Survey: Future of Industry Ecosystems — Retail Industry
Dec-22 DOC # US49889822 Presentation
This IDC Survey examines results from IDC's Future of Industry Ecosystems Survey. In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains and included CXOs, business-line leadership, and IT management.
Key findings from the survey include:
Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?
This IDC Survey on the future of industry ecosystems is focused on the retail industry cut of this survey data. Retailers have faced consistent headwinds of the pandemic, ongoing supply and demand disruption, and inflation (among others) over the past two years and are realizing the benefits that industry ecosystems can provide.
Sharing data and insights, having access to a varied set of applications, and working closely with an expanding set of industry ecosystem partners simply make their business more resilient, innovative, and able to meet dynamic customer and consumer needs. As retailers begin to look outward to partner with other industries for new business models, the importance of this shared, open approach across ecosystems, enabled by a blended physical and digital way of working and delivery of customer experiences, will continue to rise.
Dec-22
Leading Industry Ecosystem Use Cases for Shared Data, Applications, and Operations
Leading Industry Ecosystem Use Cases for Shared Data, Applications, and Operations
Dec-22 DOC # US49842322 Insight
This IDC Perspective analyzes IDC's 2022 Future of Industry Ecosystems Global Survey data on leading industry ecosystem uses cases. One of the key questions we asked in IDC's 2022 Future of Industry Ecosystems Survey is, what are the top use cases that organizations prioritize with their partners. This document analyzes those priorities across the fundamental industry ecosystem programs of shared data and insights, shared applications, and shared operations and expertise.
"The world we live in today is uncertain, with a myriad of disruption present daily. For an organization to be truly digitally transformed, flexibility needs to be in place through an internal and external set of data, applications, operations, and expertise, securely shared through an open, cloud environment with industry ecosystem partners. It is through this platform that organizations will navigate the storms of disruption and continue to thrive. New use cases will evolve, joint ventures will emerge, and the end customer, citizen, consumer, or patient experience will continually improve," said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems, at IDC.
Dec-22
Worldwide Monthly Technology Investment Monitor: November 2022
Worldwide Monthly Technology Investment Monitor: November 2022
Dec-22 DOC # US49819022 Presentation
This IDC Market Presentation highlights the worldwide monthly technology investment monitor for November 2022. Beginning in early 2022, waves of interconnected economic, political, and social disruptions threatened to batter enterprises around the world for the next several years. Those organizations that try to navigate around the storms of disruption by delaying their digital investments risk find themselves behind their competitors when the recession is over, but all will need to adopt new recession response strategies in what would be the first recession of the as-a-service era. We continue to track how these ongoing storms of disruption impact technology investment and operational priorities.
IDC's Global Technology Thought Leadership group conducts a monthly survey (IDC's Future Enterprise Resiliency and Spending Survey) to understand how IT and business leaders in enterprises around the world are assessing risks and addressing cost management for their growing portfolio of technology resources. In the Wave 9 survey conducted in September/October 2022, IDC asked 817 IT decision makers in North America, Asia/Pacific, and Europe to indicate how concerns about inflation, recession skills shortages, and other developments are affecting investment plans in major technology sectors with a focus on customer experience, operations, and industry ecosystems.
Nov-22
Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
Nov-22 DOC # US49829121 Insight
This IDC Perspective discusses how traffic intelligence offers all retailers a path to understanding and improving the customer experience. As edge and cloud technologies bring ecommerce-style analytics capabilities to the brick-and-mortar environment, retailers are eager to gain a layered, contextual understanding of the in-store experiences of their customers. The modern, intelligent store is a data-rich brand hub that contains a wealth of knowledge — the problem thus far has been how to capture all the available data and turn it into actionable analytics. One very important area of knowledge retailers should invest in is traffic intelligence — measuring who comes to the store, where they spend their time, and what experiences capture their attention. Once retailers have this data, they must use it to improve customer experience, guide employee tasks, and optimize store floor operations.
"Without traffic intelligence and analysis, retailers don't have a complete understanding of their customers' experiences. Understanding how a customer moves through the store, whether that journey originated online or in a nearby business, and maybe even knowing if the customer is smiling or frowning when looking at a new display — will allow retailers to deliver what customers want more consistently and more efficiently," says Leslie Hand, GVP, IDC Retail and Financial Insights.
Nov-22
Retail HR Innovation Investments — AR Investment Is Accelerating in the Next Two Years
Retail HR Innovation Investments — AR Investment Is Accelerating in the Next Two Years
Nov-22 DOC # US45957020 Presentation
This IDC Survey Spotlight highlights current trends in retail human resource (HR) innovation investment already completed and within two years. This workforce-related data sourced from a recent IDC retail survey suggests that retailers are investing in employee experience, training, and tools to double down on customer centricity (source: IDC's Global Retail Operating Models Survey, August 2022). Without an engaged workforce, being truly customer centric is not possible. Current spending on employee training, task management, payroll flexibility, and augmented reality (AR) apps suggests that all associates will have permissions to access these capabilities. All access will require that all employees have a mobile device — either corporate provided or bring your own device (BYOD).
"Retailers have embraced the need to invest in mobile devices for all employees — both employer provided and employee provided — to take employee experience and training to the next level. As they bring more immersive apps online, they will also open the door to long-awaited tools for learning via the established workflow and then extending employee-generated content to the consumer to inform, excite, and sell more," says Leslie Hand, group vice president, IDC Retail Insights. "Imagine bringing live streaming into training or associating social media contest winners' content to customers. A whole new door to engagement has opened."
Nov-22
How Important Is Web3 and Decentralization to Industry Ecosystems?
How Important Is Web3 and Decentralization to Industry Ecosystems?
Nov-22 DOC # US49855222 Presentation
This IDC Survey Spotlight shares data from the recent IDC Future Enterprise Resiliency Survey (FERS), focusing on the key considerations of industry ecosystem technology strategy and comparing this with the actual technology investment today. IDC defines Web3 as a collection of open technologies and protocols supporting the trustless use and storage of decentralized data, knowledge, and value. Content is decentralized on DAOs (decentralized autonomous organizations), with control and value retained by users. Blockchains, NFTs, and smart contracts will play a critical role in establishing immutable transaction, communication, and collaboration that is seamless and does not have to be validated every time (i.e., "trustless").
We think as industry ecosystems evolve to include a varied set of partners, customers, suppliers, service providers, and public entities, that Web3 will be leveraged as a complement to classic enterprise business networks to provide new sources of data, innovation, applications, and expertise. IDC's 2022 Future of Industry Ecosystems Global Survey, July 2022, and IDC's Future Enterprise Resiliency Survey, October 2022, show that interest in Web3, as well as DAOs and metaverse, is strong. While it is still in the early, experimental days, organizations see how Web3 can provide a foundation, a fabric if you will, that can assure trust, enable innovation and, perhaps most importantly, scale activity.
For additional research and analysis on the opportunity for Web3 and industry ecosystems, we recommend reading the following documents:
Nov-22
Smart Cities Asia/Pacific Awards Report Series: Transportation — Transport Infrastructure
Smart Cities Asia/Pacific Awards Report Series: Transportation — Transport Infrastructure
Nov-22 DOC # AP49445523 Presentation
This IDC report covers selected projects from Asia/Pacific countries that incorporate the use of technology for transportation infrastructure. There is a growing demand for effective transportation options for both people and commodities as a direct result of the expansion and increased population of urban areas. To meet the climate change goals, governments are rushing to make transportation more environmentally friendly. Nevertheless, the infrastructures for transportation would need to be resilient and comfortable. Increasing the reliability of the country's transportation network in the face of natural disasters is a top priority for many governments. Digitization and widespread use of technology are important ways to reach this goal.
"Data analytics and artificial intelligence (AI) enable governments to predict climate disasters, manage assets, and lead response measures. With new technologies, transportation can be more citizen-centric. The improvement of transportation's compatibility with other aspects of societal life will be a primary goal of future technological development," says Jezamin Abdul Razak, head of government, Insight, IDC ASEAN.
Nov-22
Transforming the Store: Results of the 2022 Global Retail Operating Model Survey
Transforming the Store: Results of the 2022 Global Retail Operating Model Survey
Nov-22 DOC # US49812422 Insight
This IDC Perspective reviews important findings from IDC's 2022 Global Retail Operating Models Survey of 800 retailers worldwide, which provides deep insight into how retailers are digitally transforming their business to improve performance. The global COVID-19 pandemic has forced a permanent shift in the way consumers shop and the ways they engage with retailers. For retailers to thrive in this environment and expand their customer base, they must innovate to better serve their customers, driving revenue growth and profitability. Competitive pressures and a clear understanding of what is required to thrive now and into the future is driving retailers to invest more year over year on technology with finely tuned objectives including increasing customer engagement and enabling better visibility and control in store operations, inventory, and supply chain. Retailers that thrive are agile enough to accommodate changing customer needs.
Leslie Hand, group vice president, IDC's Retail and Financial Services, noted, "Retailers are not investing in small step changes to their portfolios — they are digitally transforming and investing in the massive scale and speed of digital, cloud-based, connected, and AI- and sensor-driven automation. We are in the middle of a customer-led, technology-enabled revolution in retail."
Nov-22
Defining the Future of Industry Ecosystems
Defining the Future of Industry Ecosystems
Nov-22 DOC # US49791522 Insight
This IDC Perspective analyzes the need and opportunity for this extended approach to industry ecosystems, one of the multiple types of ecosystems that companies will employ today to remain competitive, address disruption, and grow their business. Industries are expanding the capability, capacity, insight, and expertise of their teams through ecosystems, within and outside their industry.
"Why are industry ecosystems critical for success in the digitally transformed, disrupted world we live in today? Because the complexity of products, supply chains, digital experiences, and changing market and customer/consumer needs are too great for any one organization to address on its own. Organizations must continually morph with shifts in trends that will disrupt their industry value chains. As organizations understand these shifts, they form new, additional partnerships in industry ecosystems — within their industry or across others — that deliver value, create resiliency, foster innovation, and anticipate threats and opportunities," said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems at IDC.
Nov-22
Smart Cities Asia/Pacific Awards Report Series: Public Health and Social Services
Smart Cities Asia/Pacific Awards Report Series: Public Health and Social Services
Nov-22 DOC # AP49068622 Presentation
This IDC report covers public health and social services initiatives and deployments across Asia/ Pacific, as part of Smart City—related projects. Urban public health is becoming more relevant at the onset of the pandemic. According to the United Nations, 68% of the world population is projected to live in urban areas by 2050 and this data emphasizes the need to prioritize the public health management by city/state governments.
"Various city/state and province/county authorities in Asia/Pacific are focusing on smart hospitals and innovative applications along with community inclusiveness. Together with tech adoption in care delivery, there must be efforts to make primary care centers smart or uplift the existing ones. Although digital health platforms help immensely in reaching redefined care approach to community level, even in remote areas, to ensure optimum inclusiveness and social impact, the approach needs to be a combination of both digital and physical," says Manoj Vallikkat, senior research manager, IDC Asia/Pacific Healthcare Insights.
Oct-22
Future of Industry Ecosystems by Global Region
Future of Industry Ecosystems by Global Region
Oct-22 DOC # US49784322 Presentation
This IDC Survey document on the future of industry ecosystems is focused on the global view of our survey data, with comparison by region — North America, Europe, and Asia/Pacific. While similarities in focus exist, there are notable differences for some key initiatives, use cases, and IT investments in support of industry ecosystem development and operation.
In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains included CXO, business line leadership, and IT management.
Key findings from the survey include:
Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen or patient engagement, and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, and shared operations and expertise) better facilitate this?
Oct-22
IDC FutureScape: Worldwide Mining 2023 Predictions
IDC FutureScape: Worldwide Mining 2023 Predictions
Oct-22 DOC # US48632722 IDC DecisionScape
This IDC study contains the outlook of IDC Energy Insights' analyst team for the worldwide mining industry for 2023–2028. The outlook is presented through the lens of the 10 predictions that make up, in IDC Energy Insights' view, the framework for technology-related initiatives in the year ahead for IT and line-of-business (LOB) decision makers and influencers.
"Next year, 2023 will continue the adaptation to the new normal. Organizations will utilize their newly upgraded communications networks and roll out technologically advanced operational tools. They will remain resilient in an ever-changing world and implement new tactics around talent management, ensuring the greatest value can be generated from their DX activities," says Dr. Christopher Holmes, managing director, IDC Insights Worldwide Mining.
Oct-22
IDC FutureScape: Worldwide Future of Industry Ecosystems 2023 Predictions
IDC FutureScape: Worldwide Future of Industry Ecosystems 2023 Predictions
Oct-22 DOC # US49372022 IDC DecisionScape
This IDC study presents the top 10 predictions for the future of industry ecosystems for the next six years.
"Extending and opening innovation, collaboration, and operation with partners across an ecosystem inside and outside any given industry has become a critical strategy for executives and their organizations. The world and each industry landscape are too complex, dynamic, and disruptive for any one organization to address on its own. The pace of innovation makes it difficult for organizations to keep up. As such, every organization needs an external source of data, insights, applications, operations, and expertise to complement and grow their business. Expansion, collaboration, and innovation with industry ecosystems has become the next phase of digital transformation for every organization," said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems.
Oct-22
IDC FutureScape: Worldwide Manufacturing 2023 Predictions
IDC FutureScape: Worldwide Manufacturing 2023 Predictions
Oct-22 DOC # US48630122 IDC DecisionScape
This IDC study provides manufacturers with the top 10 predictions and underlying drivers that we expect to impact manufacturers' IT investments in 2023 and beyond. Technology leaders and their counterparts in the line-of-business (LOB) operations can use this document to guide their IT strategic planning efforts.
"The manufacturing industry has maintained its rapid pace of change and disruption, making the ability to adapt a premium. Manufacturers have encountered many challenges in their efforts to become more resilient while maintaining efficiency, but one of the most cited issues are outdated/legacy systems. While the predictions highlighted touch upon many areas of the business, the main theme that can be tied back to is having the proper digital infrastructure in place to serve as the foundation for transformation," according to Reid Paquin, research director of IDC Manufacturing Insights' IT Priorities and Strategies program.
Oct-22
IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2023 Predictions
IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2023 Predictions
Oct-22 DOC # US48627622 IDC DecisionScape
This IDC study provides IDC's top 10 predictions for manufacturing product and service innovation for 2023 and beyond.
"The threat of disruption has sped up many manufacturers in their prioritization of a shift to a digital business and resilient organization. Manufacturers across value chains that include engineering, asset, brand, and high-tech-oriented environments all understand at varying speeds a need to shift their value proposition to customers and stakeholders. The ability to leverage quality data sources to make real-time and better-informed decisions have become the foundation for digital transformation initiatives. Over the coming half decade, manufacturers must face both the challenges and opportunities of digitally driven business transformation, which can deliver better products, faster service, and quality customer outcomes," said Aly Pinder, program director, Service Innovation and Connected Products Strategies at IDC Manufacturing Insights.
Oct-22
IDC FutureScape: Worldwide Retail 2023 Predictions
IDC FutureScape: Worldwide Retail 2023 Predictions
Oct-22 DOC # US48655022 IDC DecisionScape
This IDC study provides IDC's 2023 top 10 predictions for retail.
Leslie Hand, group vice president, IDC Retail and Financial Services, emphasized, "Retailers are not investing in small step changes to their portfolios — they are digitally transforming and investing in the massive scale and speed of digital, cloud-based, connected, AI-driven, and sensor-driven automation. We are in the middle of a customer-led, technology-enabled revolution in retail."
Oct-22
Smart Cities Asia Pacific Awards Report Series: Digital Equity and Accessibility
Smart Cities Asia Pacific Awards Report Series: Digital Equity and Accessibility
Oct-22 DOC # AP49443922 Presentation
This IDC report covers selected Asia/Pacific projects that promote digital equity and accessibility. The transition to digital front door caused by the pandemic widened preexisting disparities in digital equity and accessibility, creating new challenges for people who had to rely on offline methods to access services because of the high cost of going digital.
"Although financial burden restricts people with low income from being online, for the elderly, the major obstacle is often technological illiteracy. To ensure that every citizen has an equal opportunity, regional governments are taking focused efforts in narrowing the digital equity gap. For effectiveness, it is imperative for the concerned authorities to hear from their people periodically and provide any necessary training/infrastructure to reduce digital illiteracy," says Jezamin Abdul Razak, head, IDC Asia/Pacific Government Insights.
Oct-22
Smart Cities Asia/Pacific Awards Report Series: Digital Administration
Smart Cities Asia/Pacific Awards Report Series: Digital Administration
Oct-22 DOC # AP49444122 Presentation
This IDC report covers selected projects from Asia/Pacific countries that utilize digital administration. The move to digital administration, which was spurred on by the COVID-19 pandemic, made it possible for governments to recognize the potential to enhance the quality of public service and maximize the efficiency of public spending. This would further accelerate the digitization of government services to boost the efficacy of operations across state borders and great distances.
"A lot of wasted time and effort is eliminated, thanks to digital administration. Employees can improve their output while simultaneously reducing the number of mistakes they make. Additionally, data transfer and information dissemination can occur in real time. Society will benefit from these services because they will have access to timely, relevant data. The decision-making process has also become much simpler and in certain cases even automated. Therefore, more resources need to be invested to find, recruit, and keep government workers with digital skills," says Jezamin Abdul Razak, head, Government Insights, IDC ASEAN.
Oct-22
Smart City Asia/Pacific Awards Report Series: Economic Development, Tourism, Arts, Libraries, Culture, and Open Spaces
Smart City Asia/Pacific Awards Report Series: Economic Development, Tourism, Arts, Libraries, Culture, and Open Spaces
Oct-22 DOC # AP49445823 Presentation
This IDC Tech Buyer Presentation covers selected projects from Asia/Pacific countries in relation to economic development, tourism, arts, and libraries. Thanks to technological progress, new opportunities and trends have emerged in the tourism industry, making better use of and incorporating developing technologies and solutions. Emerging technologies, such as virtual reality (VR), are also redefining how people experience art by making it more interactive. This is one of the many ways the art world is being transformed by technological innovation.
"We may now experience things in a more interactive and enjoyable manner — thanks to the usage of technology. The incorporation of technologies, such as augmented reality (AR) and VR, makes a significant contribution to the development of tourism in particular. These technologies enrich existing services to provide visitors with an experience that is more tailored to their interests, both entertaining and interactive," says Jezamin Abdul Razak, Head of Government Insights, IDC Southeast Asia.
Oct-22
Smart City Asia/Pacific Awards Report Series: Transportation — Connected and Autonomous Vehicles, Public Transit, and Ride Hailing or Ride Sharing
Smart City Asia/Pacific Awards Report Series: Transportation — Connected and Autonomous Vehicles, Public Transit, and Ride Hailing or Ride Sharing
Oct-22 DOC # AP49443622 Presentation
This IDC Tech Buyer Presentation covers selected projects from Asia/Pacific countries that incorporate the use of technology for transportation, including connected and autonomous vehicles, public transit, and ride-hailing and ride-sharing engagement as part of the Smart City Asia/Pacific Awards (SCAPA) program. A system consisting of sensors, software, and GPS allows autonomous vehicles to constantly monitor their surroundings for potential dangers (such as people crossing the street, other vehicles, or animals darting into traffic) and make split-second decisions on how to respond safely and effectively. Self-driving cars are increasingly prevalent in public transport systems, including metro shuttle services and buses.
"We see a transition from traditional transportation to ‘intelligent mobility’ mainly in public transportation systems, which is driven by countries’ respective government authorities. More focus is necessary in ensuring a cohesive ecosystem consisting of transport departments, technology providers, and commuters for seamless mobility. Moving forward, increased focus is required on regulatory policies and approval guidelines for autonomous vehicles to penetrate beyond the public transportation system," says Jezamin Abdul Razak, Head of Government Insights, IDC Southeast Asia.
Oct-22
Smart City Asia/Pacific Awards Report Series: Civic Engagement
Smart City Asia/Pacific Awards Report Series: Civic Engagement
Oct-22 DOC # AP49446023 Presentation
This IDC Tech Buyer Presentation covers selected projects utilizing technology for civic engagement in Asia/Pacific countries. To reduce the number of people disengaged from civic life, new technologies must be further incorporated into civic engagement and must make civic participation more convenient for citizens. The connectivity provided by smartphones also provides prospects for increased civil engagement in the future. For instance, governments can involve citizens by disseminating information, conducting surveys in real time, and making use of big data on smartphones.
"Participation in civic life is critically essential in the functioning of society. Civic engagements enable a society to become stronger and more aware of the challenges that surround the people within it. Citizens now have the capability to participate in civic engagement and remain abreast of current events because of the widespread availability of technological resources," says Jezamin Abdul Razak, Government Insights Head, IDC Southeast Asia.
Oct-22
Recession Industry Impact: Planning Essentials
Recession Industry Impact: Planning Essentials
Oct-22 DOC # US49766022 Presentation
This IDC Survey presents findings and analysis from IDC's 2022 Industry IT and Communications Survey. Current and future technology spending plans as well as key business initiatives driving technology spending were explored in an effort to provide technology suppliers with fact-based data to inform go-to-market strategies and planning. The analysis presented in this document combines results from a survey of over 5,000 U.S. respondents with IDC's Spending Guide research practices.
The topics covered in the survey are far broader than the contents of this document and include AI, BDA, edge, AR/VR, IoT, cloud, future of work, digital transformation, and use case adoption. More details are available upon request.
Oct-22
Smart Cities Asia Pacific Awards (SCAPA) Report Series: Education
Smart Cities Asia Pacific Awards (SCAPA) Report Series: Education
Oct-22 DOC # AP49444322 Presentation
This IDC report covers selected projects from Asia/Pacific countries where a smart education system is already implemented for the students. The shift to online education caused by the COVID-19 pandemic sped up the already-growing education technology industry. As the need for traditional schools continues to decline, remote learning opportunities are expanding because of developments in cloud computing and video conferencing, making education more accessible, comprehensive, and remote. Emerging technologies, such as virtual and augmented reality, will be included in the learning process because they enable a more immersive learning experience that enables visualizing content to cultivate and improve creativity, problem solving, and critical thinking skills.
"From elementary school through college and beyond, today's students have access to a wide variety of digital learning tools. Smart education allows students to go beyond what can be learned in a classroom using a textbook. The next generation of employees will benefit from the increased number of bright minds that smart education will bring," says Jezamin Abdul Razak, head, IDC Asia/Pacific Government Insights.
Oct-22
IDC FutureScape: Worldwide IT Industry 2023 Predictions
IDC FutureScape: Worldwide IT Industry 2023 Predictions
Oct-22 DOC # US49563122 IDC DecisionScape
This IDC study presents the top 10 predictions and key drivers for the IT industry for the next five years. It highlights the midterm and long-term challenges that enterprise business, technology, and IT teams face as they define, build, and govern the technologies required to thrive in a digital-first world.
"For the next several years, leading technology providers must play a leading role in helping enterprises use innovative technologies to slide through the current storms of disruption." — Rick Villars, group vice president, Worldwide Research at IDC
Oct-22
Smart Cities Asia/Pacific Awards (SCAPA) Report Series: Smart Buildings
Smart Cities Asia/Pacific Awards (SCAPA) Report Series: Smart Buildings
Oct-22 DOC # AP49444722 Presentation
This IDC report covers selected projects from Asia/Pacific countries that utilize smart buildings. In response to the epidemic, several companies have begun using hybrid work models, with enterprise mobile engagement apps offering a digitalized office experience, with a renewed emphasis on employee safety and communication efficiency. Keyless entrance, wireless internet, and the ability to reserve a meeting room or office space in advance are just a few of the amenities that make the building at market a great place to work. These aspects also foster collaboration between employees located in the office and those working remotely. Utilizing smart management of utilities, technology is used to improve the environmental sustainability and operational efficiency of buildings.
"In the future, smart buildings may prove to be extremely useful, and not just for improving residents' quality of life. Smart building technology has the potential to lessen hazards to people's health. For example, real-time data can be generated with the assistance of Internet of Things (IoT) hardware, which makes it possible to stop disease from spreading and create a healthier environment. Additionally, the quality of life is enhanced with the aid of technology in smart buildings, whereas the conventional way typically necessitates a lot of energy. Everything we need is there at our fingertips nowadays," says Jezamin Abdul Razak, head of Government Insight, IDC Asia/Pacific.
Oct-22
Smart Cities Asia/Pacific Awards (SCAPA) Report Series: Smart Water
Smart Cities Asia/Pacific Awards (SCAPA) Report Series: Smart Water
Oct-22 DOC # AP49446623 Presentation
This IDC report covers selected projects from Asia/Pacific countries that employ smart water technologies, as part of the Smart Cities Asia/Pacific Awards (SCAPA) program. A smart water system results in water services that are more financially sound, which better serve both urban and rural populations while simultaneously reducing financial losses. The combination of artificial intelligence (AI) and visualization tools enables authorities to forecast and manage the water bodies in a more effective manner.
"New technologies are being used by Smart City authorities to digitally revolutionize water resource management in order to make conservation easier by providing more precise data in real time, scientific decision making, and increasingly user-friendly services. In order to guarantee the reliability and efficacy of water resource management, it is important for governmental organizations to make investments in the development of more advanced water technologies that are flawless and tamper-proof," says Jezamin Abdul Razak, head of Government Insights, IDC Asia/Pacific.
Oct-22
IDC Survey: Future of Industry Ecosystems — Transportation and Logistics
IDC Survey: Future of Industry Ecosystems — Transportation and Logistics
Oct-22 DOC # US49737622 Presentation
This IDC Survey on the future of industry ecosystems is focused on the transportation and logistics industry cut of the survey data. The past two years of supply chain bottlenecks and capacity issues have made organizations across different industries realize that they must have multiple transportation options in place to address the current opportunity or challenge at hand. That is, a failover approach that provides multiple options at any given point, based on industry expertise, performance, and/or geography. Logistics carriers need to work within an ecosystem of providers, often competitive, supporting first to mid-mile and last-mile delivery of goods and services. This document highlights this opportunity and approach through the lens of the transportation and logistics provider.
In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains included CXO, business line leadership, and IT management.
Key findings from the survey include:
Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?
Oct-22
IDC's Global Retail Operating Models Survey, 2022: Key Findings
IDC's Global Retail Operating Models Survey, 2022: Key Findings
Oct-22 DOC # EUR149718722 Presentation
This IDC Market Presentation summarizes key findings gathered from IDC's 2022 Global Retail Operating Models Survey on digital or technology-enabled initiatives across all retail business functions, products, and services. This survey polled 800 retailers across four regions: Asia/Pacific, U.S., EMEA, and Latin America. Respondents were distributed across countries, subsegments, IT and LOB roles, functional areas, and departments.
Study results show how retailers plan to unlock existing challenges and priorities across omni-channel operating models. The analysis looked at different areas of innovation — customer experience; store operations; marketing; merchandising; commerce; sourcing, logistics, and fulfillment; and human resources and finance — business use cases, and the related technology investments plans over the next two years.
Moreover, the study shows a comparison with customers data gathered from IDC's Global Retail Consumer Insights Survey in July 2022 (n = 1,010) to uncover existing gaps between retailers' priorities and consumer behavior, expectations, and thinking when it comes to omni-channel retail, which today is simply retail.
Oct-22
Smart Cities Asia/Pacific Awards Report Series: Pandemic Management
Smart Cities Asia/Pacific Awards Report Series: Pandemic Management
Oct-22 DOC # AP49717722 Presentation
This IDC report covers the Smart City projects carried out by various cities/provinces across Asia/Pacific in handling pandemic-related eventualities. The respective national government bodies and subnational government entities in the region were successful in addressing the challenges brought by the COVID-19 pandemic. This was achievable mainly through public–private partnerships and taking technology to the center stage.
"Although the pandemic has accelerated technology adoption across sectors, one promising aspect was how city/state governments started leveraging the power of harnessing real-time information and data in patient-centric care management. Having attained a digital front door and partnership ecosystem, with real-time data analytics, any future pandemic outbreaks will get handled more efficiently and effectively," says Manoj Vallikkat, senior research manager, IDC Asia/Pacific Healthcare Insights.
Oct-22
Smart Cities Asia/Pacific Awards Report Series: Public Safety and Smart Policing
Smart Cities Asia/Pacific Awards Report Series: Public Safety and Smart Policing
Oct-22 DOC # AP49721222 Presentation
This IDC report covers selected smart policing projects in Asia/Pacific as part of ensuring public safety measures. Increasing concerns have necessitated the need to improve existing policing methods. Smart surveillance and policing require a wide range of digitalized data sources for decision making, improved connectivity, and increased actionable intelligence. The combination of this data-driven approach and technological innovation is already changing conventional policing practices.
"Smart policing involves real-time data monitoring and evidence-based decisions to optimize investigation processes, which involve smart devices and sensors along with data sharing and data analysis. All these tech adoptions need to be backed by upskilling, regulation adherence, and explainability to citizens for successful and scalable deployments," says Manoj Vallikkat, senior research manager, IDC Asia/Pacific Healthcare Insights.