IDC Future of Digital Infrastructure

The Future Enterprise will look more digital than physical with digitally transformed enterprises accounting for a majority of global economic activity. Digital infrastructure focuses on ensuring ever faster adoption of innovative technology, everywhere. It encompasses compute, storage, network and edge resources deployed across clouds and in enterprise locations. Successful Enterprises employ automation and AI/ML intelligence to boost digital infrastructure resiliency while improving performance and security.

IDC Best in Future of Digital Infrastructure North America Awards

IDC is seeking applications for successful Future of Digital Infrastructure projects and initiatives in North America for its Best in Future of Digital Infrastructure North America Awards. Specifically, IDC is looking for details on implemented initiatives (pilots or projects) as opposed to ideas or planned initiatives. IDC's 2021 Best in Future of Digital Infrastructure North America Awards will be presented to the winning initiatives at an awards ceremony in December 2021.

This award recognizes that a large percentage of a digital enterprise's revenue depends upon the responsiveness, scalability, and resiliency of the infrastructure deployed within its own facilities and its ability to take advantage of third-party provided and operated infrastructure resources delivered as a service.

Winners are recognized for innovation and excellence in using cloud-centric computing to enable digital infrastructure resiliency, ensure consistent and ubiquitous workload placement and cost optimization across hybrid or multiple clouds, and take full advantage of autonomous operations.

Definition of Future of Digital Infrastructure

IDC categorizes digital infrastructure as the ability of end-user organizations to deploy responsive, scalable, and resilient infrastructure within its own facilities and the ability to take advantage of third-party provided and operated infrastructure resources delivered as a service. Digital infrastructure focuses on the fast delivery of innovative infrastructure hardware, software, resource abstraction, and process technologies to support the development and continual refinement of resilient digital infrastructure across data center, edge, and public cloud service platforms

Primary requirements of all nominations are:
  1. Must be a Future of Digital Infrastructure initiative as defined by IDC.
  2. All nominations must be in production with existing customers/users since December 2020 or earlier.
  3. Must be able to articulate and show key performance indicators to ascribe value to completed project.
  4. Note: IT Vendors and Technology Consultants do not qualify for the IDC Future Enterprise Awards. Vendors may instead nominate completed projects on behalf of their clients. Please provide confirmation from the client that they wish to participate in the awards program.

The IDC Future Enterprise awards program is focused on identifying those organizations who have successfully leveraged technology within their entities to address one of the nine key C-Suite agenda items of the digital economy. While we recognize many leading edge technology projects are taking place in organizations that supply technology to the market (e.g. IT suppliers/technology vendors and their channel partners), this awards program is focused on organizations where the primary means for generating revenue is not from technology products or services.


The 2021 Call for Nominations for the Best in Future of Digital Infrastructure North America Awards is now closed. The 2022 Best in Future of Digital Infrastructure North America Awards nomination period will open March 30, 2022.


If you'd like to receive an email notification once the nominations opens, please contact Heather Ball at

The 2021 Call for Nominations for the Best in Future of Digital Infrastructure North America Awards is now closed. The 2022 Best in Future of Digital Infrastructure North America Awards nomination period will open March 30, 2022.

2021 Best in Future of Digital Infrastructure North America Awards Finalists

Autonomous Operations

  • Founders Federal Credit Union logo
    Founders Federal Credit Union
    Transforms its data center and cyber resilience strategy with Dell Technologies
    Project Goal: Founders Federal Credit Union, a regional credit union based in South and North Carolina, has planned and implemented a major overhaul of our entire data center centered on business and cyber resilience. After several regional enterprises were hit by ransomware in 2018-19, we planned a digital transformation with the ambitious goal of resuming full business operations after an incident within one hour – our KPI of success. The business reason: to stay competitive in this high-volume, online transaction-based industry.

    • Full-functioning data center in our isolated cyber recovery vault, monitored by AI
    • Automated analytics and daily reporting to 􀃖ag malware, identify known-good copy
    • Holistic, cloud-friendly environment – integrated servers, storage, data protection, virtualization

    Project Results:
    • Refreshed data center with a full suite of integrated solutions from a single vendor, including an air-gapped cyber recovery solution containing a full operational data center
    • Flexibility to operate on-prem, in public/private cloud, at edge locations/colocations
    • Plug-and-play, no-downtime IT expansion easily meets our 40% YoY growth rate
    • Trusted resilience for business and our 85K mobile channel users
    • Ability to switch over to vaulted datacenter in 1 hour – no need to pay ransomware or revert to suspect data touched by bad actors.
  • Walgreens Boots Alliance logo
    Walgreens Boots Alliance
    Partners with Digitate to Accelerate Digital Transformation and Elevate Customer Experience
    The project is related to modernizing IT operations and workplace. Platform-based, cloud-native operating model and Machine First Delivery Digital Spine powered by ignio are two key elements in modernizing IT operations and workplace. ignio AIOps helped transform IT RunOps to manage over 145 million machine alerts per month and 130,000 incidents and service requests per month.

    There are more than 450 AIOps use case deployments using ignio across WBA’s enterprise that improve customer experience through stability and resilience. This is one of the largest AIOps deployments globally to drive RunOps transformation. Today, ignio AIOps autonomously resolves 30,000+ alerts and incidents per month, in addition of proactive health checks to ensure stability. ignio automatically ingests and correlates 145+ million system alerts per month from 10 different monitoring tools, which would be impossible for a human to do. It eliminates noise by suppressing false positives and ensuring that right actions are triggered at right time through actionable insights. WBA has realized significant IT operations labor efficiency gains in addition to MTTR reduction from an average 2.1days to 6.55 minutes. An example of business impact of this deployment is 99.9% EDI availability ensuring seamless transmission of orders (CSOS & Rx) and ASN to stores.
  • Northbridge Financial logo
    Northbridge Financial
    Northbridge Financial Corporation, based in Toronto, Canada, is a leading commercial property and casualty insurance group, protecting Canadian businesses for over 100 years. Northbridge Financial brings a vibrant new approach to insurance, and in pursuit of this business objective, they created a future-forward employee experience centered around automation to establish complete observability, improve service, introduce a streamlined approach to eliminating risk, and increase collaboration among teams.

    The IT team shifted from manual, reactive, and error-prone incident management processes, to automated and proactive closed-loop remediation. To achieve this, Northbridge Financial adopted an approach to software development and operations that incorporated auto-remediation into daily operations. This has dramatically reduced the time and effort teams spend on configuration and deployment, and it has removed the need to have a dedicated team managing software. The result: critical software incidents now take an average of 10 minutes to remediate, down from 1 hour. That’s over 80% more efficiency, which has unlocked valuable time for developers and engineers to focus on innovation and developing quality software, and for line-of-business teams to focus on improving the customer experience.

Cloud Centric Computing

  • Tapestry logo
    Digital Core Transformation
    In 2019, Tapestry embarked on a journey to digitally transform our infrastructure and core operating platforms. We branded this effort “Digital Core Transformation” (DCX) and it has been foundational to support Tapestry’s aggressive growth targets and resulted in triple-Digit Increase in Global Digital Sales.

    The three key tenets of the transformation included shifting to an API first strategy, migrating to a cloud-native enterprise data platform, and optimizing our data center footprint.
    • The cloud-native enterprise data platform enabled the elastically to support over 1 million API calls/day and process 1 billion rows of data.
    • Optimized our data center footprint and reduced the infrastructure costs by 15%
    • Enabled the company to reimagine existing processes, migrate our websites to headless commerce to enrich customer experience, re-usable and extensible API First strategy.
    • Gained 60% performance and quality efficiencies leveraging RPA, ML & AI technologies, and drive sales based on consumer behavior using Test & Learn methodology.
    • Became the first Retail company of our size to successfully migrate the 100+ server S4 Ecosystem to the Google cloud in a record 6-month timeline.
    DCX has provided Tapestry with a greater level of agility, flexibility, scalability, and risk mitigation while unlocking the use of advanced technologies.
  • Siemens Healthineers logo
    Siemens Healthineers
    Transformation with Hybrid Cloud
    As a global company in an increasingly dynamic healthcare sector, Siemens Healthineers needed a way to deliver cutting-edge storage and compute for the infrastructure group and application teams across multiple business units, enabling them to produce and innovate at the same time. Two years ago, our cloud and on-premises data center teams merged adopting a cloud-first strategy as their future vision.

    Legacy investments were aging out and Siemens Healthineers saw an opportunity to transition to centralized operations for all IT functions helping them to achieve operational efficiency, reduce infrastructure complexity and realize cost effectiveness within their cloud strategy. Establishing a timeline and goal that would ensure existing applications and scripts would not break while transitioning to the cloud, Siemens Healthineers began by migrating production data to Azure followed by applications and file shares. Embracing a hybrid cloud model, Siemens Healthineers is now well prepared to take advantage of the recent paradigm shift and structural growth opportunities in the healthcare sector.
  • Analytical Biosciences logo
    Analytical Biosciences
    Big Memory Accelerates Single-Cell RNA Sequencing
    Scientists at Analytical Biosciences perform modern gene sequence analysis to generate new medical research findings to fight cancer and help stop the spread of the COVID-19 pandemic. This analysis requires the processing of massive amounts of genomics-class workloads. Traditionally, when the bioinformatics company worked to analyze genomics-class workloads they would spend up to 61% of their runtime I/O in DRAM memory and solid-state storage (SSD). The process was slow and impacted their ability to generate the rapid results the desired.

    To overcome the memory bottleneck, Analytical Biosciences deployed a new Big Memory software technology to cut the analysis processing time for its single cell sequencing operations by 95%. The Big Memory software virtualizes DRAM and lower cost persistent memory (PMEM) so that the bioscience lab can access, tier, scale and protected in-memory, without the need to be written to storage. As a result, the new process using software-defined memory has enabled Analytical Biosciences to load data up to 800 times faster, while realizing execution times up to 25 times faster in certain processing stages. Overall, it has reduced throughput across all processing stages by 60% so that the genomics lab can more quickly find cures for a healthier world.

Ubiquitous Deployment

  • Toyota Financial Services logo
    Toyota Financial Services
    Digital Infrastructure Transformation
    Toyota Financial Services (TFS) was a captive financial services company focused on serving Toyota and Lexus brands, supported by a traditional IT function built on legacy technologies and on-premises infrastructure. We saw an opportunity to challenge industry norms by becoming a platform company to service brands beyond Toyota and Lexus. Achieving TFS’ goals required radical modernization, behavioral shift, and complete re-imagination of IT Infrastructure into “Mobility-Finance-as-a-service” business model.

    Under senior management leadership, team developed an infrastructure transformation strategy with an “if we are born today” mindset. This was pivotal in the launch of Mazda Financial Services business, the first tenant on our new, 100% cloud-based, multitenant, multi-brand, platform called ‘mFin’, or “Mobility-Finance-as-a-service”. We built this new infrastructure from the ground up at an enterprise scale, requiring an intense assembling of diverse systems from software-as-a-service, platform-as a-service and infrastructure-as-a-service with partnerships across 20+ suppliers. The complex assembly of platforms delivered a multi-tenant, multi-brand ecosystem where each brand resides on the same system but maintains segregation of data. This resulted in launching a 100% cloud-based Automotive/Mobility Financial Services business with Mazda. This was a “first ever” in automotive finance industry in U.S. and “speed to market” was 7 months, versus initially estimated 19 months.
  • US Air Force - Cloud One logo
    US Air Force - Cloud One
    US Air Force - Cloud One
    The US Air Force Cloud One is the leading provider for state-of-the-art cloud computing platforms, technologies, approaches, and solutions. The Cloud One Program Office delivers and sustains war-winning IT capabilities to the DOD through the provisioning of zero trust computing environments, standardized platforms, system migration and support services, and data management. Cloud One delivers the secure cloud hosting platform that mission systems need to cost-efficiently deliver the capabilities warfighters need for mission success.

    Cloud One is a “one-stop-shop” for Air Force cloud computing. Cloud One engages with customers across a variety of mediums to ensure that mission owners have the information they need to effectively rationalize, plan, and budget for the journey from aging, legacy architectures to the cloud. Cloud One provides application migration services to quickly and efficiently transition workloads to the cloud while avoiding common cloud migration pitfalls. The solution has built-in authority-to-operate and world-class cybersecurity—both huge hurdles when developing cloud solutions from scratch. Since its deployment in early 2020, Cloud One has securely stored/hosted more than 4427 TB of data, and that figure grows daily.
  • Indicio Network logo
    Indicio Network
    The Indicio network is a distributed ledger technology (DLT) network built on Hyperledger Indy for the development of production level decentralized identity solutions using blockchain.

    Indicio is a leader in decentralized identity networks with over 21 organizations worldwide supporting the network as Node Operators in the first nine months of its launch. Indicio is a professionally run network, as opposed to other networks that rely on volunteers to support the network. The Indicio Network is constantly maintained and provides tools and support should questions arise.

The 2021 Call for Nominations for the Best in Future of Digital Infrastructure North America Awards is now closed. The 2022 Best in Future of Digital Infrastructure North America Awards nomination period will open March 30, 2022.