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Nov 2015 - IDC FutureScape - Doc # 259909

IDC FutureScape: Worldwide Social Business 2016 Predictions

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Social Business 2016 Top 10 Predictions

IDC Opinion

In This Study

Situation Overview

Summary of Key Drivers

IDC FutureScape Predictions

Prediction 1: By 2017, 30% of Organizations Will Be Using Tools That Offer Automated Assistance or Assistive Technology to Support Ad Hoc Tasks

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2020, 50% of Companies Will Have Consistent and Measurable Customer Experience Strategies in Place to Deliver Business Metrics to Senior Management

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2017, 30% of Large Enterprise Organizations Will Be Impacted by Business Model Disruption and Will Be Forced to Make Significant Operational Changes

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2020, 30% of All Purchases Will Be Made Through an Online Community

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2017, Two out of Five Companies Will Invest in Workforce Optimization Initiatives to Support Employee Tool Preferences

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2017, 40% of Companies Will Be Actively "Listening" to Their Employees on Social to Gauge Engagement and Improve Customer Satisfaction

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2018, 15% of Organizations Will Go to Just-In-Time Project Staffing Models Tapping Talent Wherever It Is Regardless of Organizational Affiliation

Associated Drivers

IT Impact

Guidance

Prediction 8: By the End of 2018, 65% of Support Interactions Will Be Digital and Social/Community Support Will Not Be Called Out as a Separate Function

Associated Drivers

IT Impact

Guidance

Prediction 9: By the End of 2016, 50% of Companies Will Have Active Management of Communities and a Focus on Customer Advocacy in the Community

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2018, 20% of Businesses Will Rely on Business Networks for Effective Resource Management

Associated Drivers

IT Impact

Guidance

Essential Guidance

Key Drivers

Perpetually Connected Consumers Require a Heightened Level of Interaction and Have Increasingly Accelerated Response Expectations

The Sense-and-Respond Business Model Leads to a Data-Driven Decision Process, But Data Is only a Part of the Solution

Information Is a New Currency in This New Age, But "Big" Isn't the Point

Every Employee Is now a Connected "Information Worker"

Need to Intelligently Connect People and Other Support Technologies Such as Cognitive Systems and AI to Help Make Decisions

Broad "Platform" Changes Are Very Disruptive — There Are Fundamental Changes at Play

Business Model Innovation Is/Can Be More Disruptive than Product/Service Innovation

Talent Quest: High Demand for Next-Generation Business/IT Skills — Scarce Supply

Connected Well-Being: Convergence of Mobile, Social, and Sensors

Shifting Gears: The Slowing Pace of IT Productivity

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Related Research

Synopsis

Referencing Documents

Related Links