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Dec 2017 - Taxonomy - Doc # AP43080017

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2017: Hospitality

Table of Contents

IDC's Worldwide Digital transformation Taxonomy

Figure: Digital Transformation Primary Segments for Experiential Hospitality and Travel

Digital transformation Taxonomy Changes for 2017

Taxonomy Overview

Understanding and Using IDC's DX Taxonomy

Definitions

Travel and Hospitality

Figure: Hospitality and Travel Taxonomy

Travel

Lodging

Event Management

Food and Beverage

Recreation and Entertainment

Transport Hub

Digital Mission: Experiential Travel and Hospitality

Omni-Service Experience

Seamless and Frictionless Service Provision

Table: Seamless and Frictionless Service Provision DX Use Cases

Intelligent Recommendation and Fulfillment

Table: Intelligent Recommendation and Fulfillment DX Use Cases

Unified Customer Data

Table: Unified Customer Data DX Use Cases

Connected Room Experience

Intelligent Guest Service Design

Table: Intelligent Guest Service Design DX Use Cases

Interactive Media and In-Room Devices

Table: Interactive Media and In-Room Devices DX Use Cases

Automated and Robotic Room Service

Table: Automated and Robotic Room Service DX Use Cases

Omni-Experience Customer Engagement

Pre-Arrival Engagement

Table: Pre-Arrival Engagement DX Use Cases

Autonomic Conversational Engagement

Table: Autonomic Conversational and Engagement DX Use Cases

Personalized and Contextualized Interaction Optimization

Table: Personalized and Contextualized Interaction Optimization DX Use Cases

Digital Supply Chain Optimization

Autonomic Supply Network Optimization

Table: Autonomic Supply Network Optimization DX Use Cases

Transparent and Secure Supply Chain Ecosystem Management

Table: Transparent and Secure Supply Chain Ecosystem Management DX Use Cases

Digitally Optimized Fulfillment Operations

Table: Digitally Optimized Fulfillment Operations DX Use Cases

Table: Mobile Enterprise DX Use Cases

Connected Workforce

Table: Connected Workforce DX Use Cases

Safe and Secure Omni-Channel Operations

Table: Safe and Secure Omni-Channel Operations DX Use Cases

Integrated Air Transport Hubs

The Connected Airport

Table: The Connected Airport DX Use Cases

Digital Retail Experience

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Synopsis

Referencing Documents

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