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TECH SUPPLIER Jul 2019 - Taxonomy - Doc # AP43420618

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Communications Service Provider

By: Courtney MunroeGroup Vice President of Worldwide Telecommunications Research, Hugh UjhazyVice President, IoT and Telecommunications

Table of Contents

IDC's Worldwide digital transformation Taxonomy

Figure: Communications Service Providers Digital Transformation Primary Segments

digital transformation Taxonomy Changes for 2019

Table: Summary of Digital Transformation for Communications Service Provider Use Case Changes for 2019

Taxonomy overview

Understanding and Using IDC's Digital Transformation Taxonomy


Telecommunications and DX

Digital Mission: Support and Enable Diverse, Connected Communities

Strategic Priority: Omni-Experience Customer Engagement

Program: Enabling Innovation Platforms

Table: Enabling Innovation Platform DX Use Cases

Digital Exploration Program: Hyper-Personalized Engagement

Table: Hyper-Personalized Engagement DX Use Cases

Program: Autonomic Conversational Engagement

Table: Automatic Conversational Engagement DX Use Cases

Next-Generation Customer Care

Table: Next-Generation Customer Care DX Use Cases

Strategic Priority: Omni-Channel Commerce

Program: Experiential Retail

Table: Experiential Retail DX Use Cases

Program: Intelligent Order Fulfillment and Returns

Table: Intelligent Order Fulfillment and Returns DX Use Cases

Strategic Priority: Operational Scale and Agility

Program: Skills Transformation

Table: Skills Transformation DX Use Cases

Strategic Priority: Digital Supply Chain Optimization

Program: Extended Planning

Table: Extended Planning DX Use Cases

Program: Digitally Optimized Fulfillment Operations

Table: Digitally Optimized Fulfillment Operations DX Use Cases

Program: Secure and Compliant Supply Chain

Table: Secure and Compliant Supply Chain DX Use Cases

Strategic Priority: Communications SP Platform Availability

Program: Digital Innovation

Table: Digital Innovation DX Use Cases

Efficient Platform Operations

Table: Efficient Platform Operations DX Use Cases

Strategic Platform Management

Table: Strategic Platform Management DX Use Cases

Learn More

Related Research

IDC Digital Transformation Spending Guide



Related Links