TECH BUYER Jan 2020 - IDC Perspective - Doc # AP45813820

Transitioning from Customer Support to Customer Success With Software-As-A-Service Vendors

By: Linus LaiVice President

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Transitioning from Customer Support to Customer Success with Software-As-A-Service Vendors

Situation Overview

Common Metrics for Customer Success

Benefits and Challenges for Vendors

Advice for the Technology Buyer

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Related Research

Synopsis

Content


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