TECH SUPPLIER Sep 2021 - Market Perspective - Doc # AP48121221

The Technology Sector in India: Building Capabilities to Win in the New Normal

By: Shweta BaidyaSenior Research Manager, Sharath SrinivasamurthyResearch Director

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Navigating Through the COVID-19 Crisis with the Help of Digital Platforms

New Market Developments and Dynamics

Introduction

Enhanced Industry Value Proposition: Resilience and Agility

Figure: Key Levers of Evolution in the Tech Industry's Capabilities

Industry Dynamics

Navigating the First Wave of the COVID-19 Pandemic

Figure: COVID-19 Pandemic Timelines: How Technology Organizations in India Responded

Figure: The Four-Pronged Approach to Overcome COVID-19 Pandemic Challenges

Learning from the First Wave: Enhancements in the Industry's Value Proposition

Figure: Advancements in Four Key Capabilities

How the Tech Industry Navigated the Second Wave of the COVID-19 Pandemic

Realignment of Work Processes

Strengthening Security Posture to Secure IT Assets, Customers, and Organizational Data

Focusing on Talent Sourcing, Skilling, and Training

Revamping HR Processes and Adopting a "People First" Approach

Figure: Steps Taken to Ensure Employee Safety and Well-Being

An Evolution in the Tech Industry's Value Proposition

Digital Workspace Capabilities

Human Capabilities

Distributed Delivery Capabilities and Strong Future Operating Model Preparedness (Hybrid Work Models and Hub-and-Spoke Models)

Business Resilience

The Technology Industry in India Is Building Future Resilience

Figure: Building Future Readiness

A Bullish Outlook for the Technology Industry in 2021

Table: Global IT Spending Growth Forecast

Robust Hiring Trends and Strong Tech Investment Focus

Strong Long-Term Outlook for the Tech Industry in India

Figure: India Tech Services Industry Revenue

Acknowledgements

IDC India

NASSCOM

Advice for the Technology SupplierS

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