target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: Market Share - Doc  Document number: # AP50337323

Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs


  • Lavanya Jindal Loading
  • Seng Keong Low
  • John Feng Loading
  • Daniel-Zoe Jimenez Loading


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Table of Contents

  • IDC Market Share Figure

    • Figure: Asia/Pacific (Including Japan) Customer Relationship Management Applications Software 1H22 Share Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Share

    • Table: APJ CRM Services Revenue by Top 10 Vendors, 1H21−1H22 (US$M)

    • Table: APJ CRM Market Share by Subregions

    • Figure: APJ Customer Relationship Management Applications Software Revenue Share by Deployment Type, 1H22 (US$B)

    • Table: APJ Digital Commerce Applications 1H2022 Market Share and Growth by Vendor, 1H21−2022

  • Who Shaped the Year

  • Market Context

    • Significant Market Developments

  • Methodology

  • Market Definition

  • Related Research