IDC PeerScape Figure

Figure: IDC PeerScape: Datacenter Hosting and Colocation — Practices to Raise Satisfaction and Value in Canada

Executive Summary

Peer Insights

Practice 1: Plan for Customer and Service Provider Technology Changes to Minimize Future Disruptions

Challenge

Examples

Global Scientific Testing Services Company

Western Canadian Banking Services Company

Guidance

Practice 2: Train Your Teams on the Contract Terms and Conditions to Ensure They Are Followed

Challenge

Examples

Multinational IT Services Vendor

Wireless Telecommunications Company

Guidance

Practice 3: Schedule Regular Checkpoints with Your SP as Part of Your Governance Efforts

Challenge

Examples

Multinational Legal and Business Service Provider

Canadian Retailer

Guidance