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Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Utilities 2018 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2019, 85% of Utilities in the G2000 Will Have Established a New Business Unit with Its Own Financing and Governance, or a Separate Company, to Speed Up Innovation and Business Transformation

Associated Drivers

IT Impact

Guidance

Prediction 2: Through 2020, Solar — The Fastest-Growing Form of Distributed Power Globally — Will Drive Distributed Energy Management System Implementations and Expansions of Existing Advanced Distribution Management Systems by as Much as 50%

Associated Drivers

IT Impact

Guidance

Prediction 3: Through 2020, Emerging Markets Will Offer the Largest Growth Opportunity for Microgrids, Reducing the Need for Bulk Transmission Systems and Creating New Revenue Streams for Up to 25% of Utilities Worldwide in the Form of Microgrids as a Service

Associated Drivers

IT Impact

Guidance

Prediction 4: With Electric Vehicles Expected to Increase 150% in the Next Three Years, the Number of Electricity Utilities with Business Units for eMobility Services Will Have Doubled by 2021

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2021, 50% of Gas and Electricity Utilities That Are Currently Piloting Distributed Ledger Technologies Will Move to Commercial Deployment in at Least One of the Following Use Cases: Peer-to-Peer Energy Exchange, eMobility, and Data Integrity and Protection

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2020, 25% of Utilities Will Have Moved from Traditional Talent Sourcing Strategies and Models to Virtual, Borderless, and Task-Oriented Approaches, Integrating Online Communities and Platforms to Acquire Skills and Temporary Staff

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2019, 75% of Gas, Water, and Electricity Utilities Will Be Using Some Form of Asset Performance Management to Manage Critical Operational Assets, Leading to an Improvement of Up to 10% in Operational Performance

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2020, 50% of All Electricity Transmission and Distribution Utilities Will Be Using Drones to Evaluate Service Lines, Thus Reducing Asset and Inspection Costs and Achieving Savings of Up to 5% and 30%, Respectively

Associated Drivers

IT Impact

Guidance

Prediction 9: In 2018, in Targeting Millennials, Gas and Electricity Suppliers Will Dedicate 50% of Their Customer Experience–Related IT Budgets to Digital Channels, Product Marketplaces, and Personalized Services, Leading to Gains of Up to 2 Points in Their Customer Effort Scores

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2019, Driven by Executive-Board Focus, 30% of Utilities Worldwide Will Have Modified Their Security Approaches, Abandoning "Perimeter Defense" in Favor of a Resiliency-Oriented Model, Which Integrates IT and OT, Cybersecurity and Physical Security, and Data Protection and Privacy

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerating DX: Technology-Centric Transformation Altering Business and Society

Pace of Change: Technology Capabilities Enable Sustainable Change at the Speed of Digital Business

Human vs. Machine: The Impact of AI and Automation

Sense, Compute, Actuate: The New Data-Centric Paradigm

Cyberthreats: Theft, Ransom, Cyberattacks on the Rise

Shifting Economics: Changing Value Structures and the Rise of Digital Capital

The Future Workforce: Global Demand for Digital Talent

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