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TECH SUPPLIER Jan 2019 - Market Forecast - Doc # EMEA44543618

European Unified Communications as a Service Forecast, 2018–2022

By: Lise Hagen, Oru MohiuddinResearch Manager

Table of Contents

List of Attachments

IDC Market Forecast Figure

Figure: Europe Unified Communications as a Service Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Understand the Role of Hybrid Solutions

Ensure Cloud Security

Figure: Western European Businesses' Key Technology Priorities, 2018

Emphasize Advanced Collaboration and Mobility Features

Market Forecast

Table: European UCaaS Revenue by Type, 2016–2022 ($M)

Table: European UCaaS Subscriptions by Type, 2016–2022 (Thousands)

Table: European UCaaS Revenue by Main Geography, 2016–2022 ($M)

Market Context

Drivers and Inhibitors


Increasing Acceptance of the as-a-Service World

Figure: Share of aaS in Total European End-User Revenue for Select Technologies, 2016–2022

Embracing UCaaS Benefits

Figure: UCaaS Benefits for Western European Businesses, 2018

UCaaS Appealing to SMEs

Figure: Percentage of Revenue from SMEs in Total European UCaaS and UC&C Revenues, 2016–2022


Cautious Approaches to UCaaS

Significant Market Developments

Table: European UCaaS-Related M&A, 2018

Changes from Prior Forecast

Figure: Europe UCaaS Revenue, 2016–2022: October 2017 Forecast Versus November 2018 Forecast

Market Definition

UCaaS (Voice)

UCaaS (Applications)


Related Research


Related Links