TECH BUYER Jan 2020 - IDC Perspective - Doc # EUR145762919

Intelligent Process Automation: The New Business Automation Toolkit

By: Neil Ward-DuttonVP, AI and Intelligent Process Automation European Practices, John O'BrienResearch Director, European Intelligent Application Services

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Intelligent Process Automation — The New Business Automation Toolkit

Situation Overview

Digital Transformation and the New Automation Imperative

From Islands of Innovation Toward a DX Platform

Figure: IDC's Maturity Model for DX Platforms

Bridging "Old" and "New" Operating Models

Making Things Harder: A Large Skills Gap

How Business Automation Tools Are Changing

New-Ish Kids on the Block: RPA and AI

Stalwarts with New Attitude: Integration and Workflow Platforms

Partnerships Across Automation Technology Boundaries

Intelligent Process Automation: How It All Comes Together

Defining Intelligent Process Automation

Figure: Intelligent Process Automation: Key Elements

IPA Technologies are Evolving in Different Ways

Figure: IPA Technology Evolution

A Shift Toward Low-Code Approaches Across the IPA Landscape

Enterprise Concerns are on Some Vendors' Agendas, Too

Advice for the Technology Buyer

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