TECH SUPPLIER Jan 2020 - Market Forecast - Doc # EUR145921420

European Fixed Business Voice Platforms and Services Forecast, 2019-2023

By: Graham FruinSenior Research Analyst, European Enterprise Communications and Collaboration

Table of Contents

List of Attachments

IDC Market Forecast Figure

Figure: Executive Snapshot: European Fixed Business Voice Platforms and Services Spending Snapshot

Executive Summary

Advice for Technology Suppliers

Push Migration

Integrate with UC&C

Focus on CPaaS to Gain Traction in Voice

Market Forecast

Table: European Fixed Business Voice Services Spending by Service, 2018-2023 ($B)

Table: European Fixed Business Voice Services Spending by Region, 2018-2023 ($B)

Table: European Fixed Business Voice Services Licenses/Extensions by Call Control Technology, 2018-2023 ('000)

Market Context

Drivers and Inhibitors

Drivers

Reluctance to Change

SIP Trunking and IP Centrex Benefits

Inhibitors

Forced Migration

Migration from Fixed Voice to Mobile

Price Erosion

Significant Market Developments

TDM Services will Increasingly be Phased Out

Strong Growth of as-a-Service Propositions

Figure: European Communications and Collaboration Services Spending by Deployment, 2018-2023

IP Voice Advantages

Figure: Key Drivers of TDM-to-IP Migration

Changes from Prior Forecast

Figure: European Fixed Business Voice Services Spending, 2017–2023: January 2019 Forecast Versus January 2020 Forecast

Market Definition

Call Control: An Overview

Public Network–Based Call Control

Premise-Based Call Control

Hosted Call Control

Connection View

TDM Voice Services

IP Voice Services

Figure: Business Fixed Voice Platforms and Services: Call Control View and Connection View

Methodology

Related Research

Content


Related Links