TECH BUYER Feb 2020 - IDC Perspective - Doc # EUR145977220

Five Strategic Imperatives to Transform Your OSS/BSS Business at Digital Scale

By: Martina KurthAssociate Vice President

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Five Strategic Imperatives to Transform Your OSS/BSS Business at Digital Scale

Situation Overview

1. Digital Transformation Requires Congruent Business and Technology Change

Figure: Telco Priorities to Respond to Digital Market Forces

2. Customer Experience Underpins Digital Transformation Across Network and Customer Engagement

Figure: Primary Goals of Telcos' Transformation Initiatives

Figure: Digital Transformation: Areas of Investment

3. OSS/BSS Modernization Will Be Indispensable to Embrace Digital Business Innovation Across the Enterprise

Figure: Operational Changes and Impact

Figure: DX Priorities According to Constituent

4. Digital Innovation Requires Participation in Wider Digital Partner Ecosystem Value Chains

Figure: Digital Transformation Outlook in Five Years

5. Digital Telco Transformation Mirrors Changes in Vendor Supplier Landscapes

Figure: Preferred Type of Digital Transformation Partner

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