TECH BUYER Mar 2020 - IDC Perspective - Doc # EUR146143920

Home as a Computing Platform: AI-Powered Home Energy Management and Customer Experience

By: Marco PittalisSenior Research Analyst, Jean-François SegalottoAssociate Research Director, Europe

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Home as a Computing Platform — AI-Powered Home Energy Management and Customer Experience

Situation Overview

From kWh to Kilobytes: HEM and the CX Evolutionary Tree

Days of Future Past: The Energy Bill as a Precursor of HEM

Everybody Is Missing Out: Web-Based HEM

Everyone Wants to Get In: Smart HEM

The Missing Link: Customer Data

Leapfrogging: AI-Powered HEM

Data Intelligence

Transparent Execution

Modular Expansion

Empathy at Scale

AI-Powered HEMs Take Utilities to a New Age Powered by Data and Algorithms

Figure: AI-Powered HEM Customer Data Flywheel

Advice for the Technology Buyer

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