TECH BUYER Mar 2020 - IDC Perspective - Doc # EUR146158020

Health IT in the Fight Against COVID-19: Enabling Resilience, Accelerating Digital Transformation

By: Adriana AllocatoResearch Manager, Health Insights, IDC Europe, Giulia BesanaResearch Analyst, Nino GiguashviliResearch Manager, Silvia PiaiResearch Director, Europe

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Health IT in the Fight Against COVID-19

Situation Overview

Sense, Predict, Respond: The Power of Data

Figure: Epidemic Preparedness and Management: Sense, Predict, and Respond

Public Health and Population Health Management

Epidemiological Surveillance and Forecasting Platforms: Big Data and AI Driving Digital Epidemiology Forward

Population Empowerment: Risk Communication and Community Engagement

The Fight Against Digital Misinformation

First-Line Chatbots and Dedicated Phone Lines

Teleconsultations and Remote Health Services

Digital Contact Tracing and Social Distancing

Hospital Capacity Surge and Response Capabilities

Continuity of Essential Services

Well-Coordinated Implementation of Priority Action Plans

Clear, Accurate Internal and External Communications Is Essential

Swift Adaptation Capabilities to Increased Demands

Safe Environment for Health Workers

Effective Use of Scarce Resources

Advice for the Technology Buyer

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