TECH SUPPLIER Mar 2021 - Market Forecast - Doc # EUR146617820

European Services Market Forecast, 2019–2024

By: Milan KalalProgram Manager, European Services, Matthew WilkinsSenior Research Manager, European Services

Table of Contents

List of Attachments

IDC Market Forecast Figure

Figure: Europe Services Spending Snapshot

Executive Summary

Advice for Technology Suppliers

Remote Work Here to Stay

Local Presence as a Competitive Advantage

Investing in the Development of a Strong Partner Ecosystem

Learning to Work with and Sell to Clients' Lines of Business

Planning for the Post-COVID Era

Market Forecast

Macromarket View

Table: Europe Services Forecast by Service Type, 2019–2024 ($M)

Table: Europe Services Spending by Primary Market, 2019–2024 ($M)

Primary Markets

Project-Oriented Services

Managed Services

Support Services

Service Type View

Business Services

Table: Europe Business Services Spending by Foundation Market, 2019–2024 ($M)

IT Services

Table: Europe IT Services Spending by Foundation Market, 2019–2024 ($M)

Figure: Europe Services Spending Growth by Market Segment, 2019–2024 (%)

Subregion View

Western Europe

Figure: Western Europe Services Spending by Country, 2019 and 2024

Central and Eastern Europe

Figure: Central and Eastern Europe Services Spending by Country, 2019 and 2024

Market Context

Drivers and Inhibitors


Need for Digital Transformation




Industry Challenges

Significant Market Developments



Skills Shortage

Services Resilience

Changes from Prior Forecast

Table: Europe Services Spending Forecast ($M), 2019–2024: Comparison of March 2019 Versus October 2020 Forecasts

Figure: Europe Services Spending Growth Forecast, 2019–2024: March 2019 Forecast Versus October 2020 Forecast

Market Definition

Figure: Services Primary Segments

Foundation Market Definitions

Business Consulting

IT Consulting

Systems Integration

Network Consulting and Integration

Custom Application Development

Business Process Outsourcing

Application Management

Hosted Application Management

IT Outsourcing

Network and Endpoint Outsourcing Services

Hosting Infrastructure Services

Hardware Deploy and Support

Software Deploy and Support

IT Education and Training


Currency Fluctuations and Use of Exchange Rates

Table: Key Exchange Rates Information

Data Collection

Related Research


Related Links