Table of Contents
IDC Market Forecast Figure
Figure: European UCaaS Spending Snapshot
Executive Summary
Advice for Technology Suppliers
Improve Customer Support
Figure: Key Factors That Influence Organizations' Selection of Cloud Communication Platform Vendors
Provide Rich Telephony Features
Ensure Reliability of Service
Expand Regional Coverage
Make Security a Key Priority
Leverage Local Providers' Reach with BYOC
Consider Contact Center as Part of the Solution
Build Stronger Partnerships Within the Ecosystem
Support Migration to Cloud
Market Forecast
Table: European UCaaS Revenue and Growth by Component, 2020–2025 ($M)
Table: European UCaaS Revenue and Growth by Main Geography, 2020–2025 ($M)
Market Context
Drivers and Inhibitors
Drivers
The Constant Need to Connect
Healthy Competition Breeds Innovation
Inhibitors
Business Hesitancy to Move to Cloud
Security Concerns Halt Progression
Significant Market Developments
Figure: Top Barriers to UCaaS Migration
Top UCaaS Players Innovating to Enhance User Experience
Figure: Top UCaaS Benefits
Vendors Allowing BYOC
Vendors Bundling Contact Centers and UCaaS
Downward Pressure on Pricing
Expansion Across Europe
Changes from Prior Forecast
Figure: Unified Communications and Collaboration Taxonomy
Market Definition
Managed/Hosted Voice (UCaaS)
Hosted Voice/Public Cloud (UCaaS)
Managed Voice/Private Cloud (UCaaS)
Methodology
Related Research