Customer Life-Cycle Management in UC&C Is Growing in Importance

Executive Snapshot

• Figure: Executive Snapshot: UC Life-Cycle Management Growing in Importance

New Market Developments and Dynamics

• Figure: The Four Phases of UC Life-Cycle Management

• Figure: Deployment Options that Vendors can Offer in Phase 2

• Why UC Life-Cycle Management Is Important for Businesses

• Digital Communication Technology Needs to Fulfill New Requirements to Enable Hybrid Work

• UC Is More Complex, with Many Components Making It Hard to Decide on a Suitable Solution

• Figure: Use of Collaboration Solutions

• Businesses Need Guidance in Deciding on the Right Infrastructure

• There Are Concerns About Cloud Migration

• Figure: Barriers to UCaaS

Advice for the Services Providers

• Help Businesses Link their Goals with UC Technology

• Offer Flexibility so that Businesses can Choose What Fits Them Closest

• Make Training a Part of UC Life-Cycle Management

• Work Closely with Partners

Learn More

• Related Research

• Synopsis