target audience: TECH SUPPLIER  Publication date: Aug 2022 - Document type: Market Perspective - Doc  Document number: # EUR149536022

Customer Life-Cycle Management in UC&C Is Growing in Importance

By:  Oru Mohiuddin Loading


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Table of Contents

  • Executive Snapshot

    • Figure: Executive Snapshot: UC Life-Cycle Management Growing in Importance

  • New Market Developments and Dynamics

    • Figure: The Four Phases of UC Life-Cycle Management

    • Figure: Deployment Options that Vendors can Offer in Phase 2

    • Why UC Life-Cycle Management Is Important for Businesses

    • Digital Communication Technology Needs to Fulfill New Requirements to Enable Hybrid Work

    • UC Is More Complex, with Many Components Making It Hard to Decide on a Suitable Solution

    • Figure: Use of Collaboration Solutions

    • Businesses Need Guidance in Deciding on the Right Infrastructure

    • There Are Concerns About Cloud Migration

    • Figure: Barriers to UCaaS

  • Advice for the Services Providers

    • Help Businesses Link their Goals with UC Technology

    • Offer Flexibility so that Businesses can Choose What Fits Them Closest

    • Make Training a Part of UC Life-Cycle Management

    • Work Closely with Partners

  • Learn More

    • Related Research

    • Synopsis