TECH BUYER Sep 2022 - IDC PeerScape - Doc # EUR149674722

IDC PeerScape: Practices to Enable the New Role of the Physical Store

By:

Filippo Battaini
Loading
, Cristiano Quattrini,
Sofia Poggi
Loading
,
Ornella Urso
Loading
Table of Contents

IDC PeerScape Figure

Figure: IDC PeerScape: Practices to Enable the New Role of the Physical Store

Executive Summary

Peer Insights

Practice 1: Redesign Physical Store Processes and Layouts for a Frictionless Customer Journey

Challenge

Example

Guidance

Practice 2: Leverage the Physical Store for Omni-Channel Fulfillment

Challenge

Example

Guidance

Practice 3: Expand Insight on the In-Store Customer Journey

Challenge

Example

Guidance

Practice 4: Empower the Store Associate to Enhance Customer Experience

Challenge

Example

Guidance

Content


Related Links