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Apr 2016 - IDC MarketScape - Doc # US40130216

IDC MarketScape: Worldwide Customer Experience Management Solutions for Utilities 2016 Vendor Assessment

By: Roberta BiglianiVice President, IDC Energy Insights, IDC Government Insights and IDC Health Insights, Jean-Fran├žois SegalottoResearch Manager, EMEA, Gaia GallottiResearch Manager, EMEA

Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape: Worldwide Customer Experience Management Solutions for Utilities Vendor Assessment

IDC Opinion

IDC MarketScape Vendor Inclusion Criteria

Essential Buyer Guidance

Vendor Summary Profiles

Ferranti Computer Systems

Strengths

Challenges

Gentrack

Strengths

Challenges

Hansen Technologies

Strengths

Challenges

Junifer Systems

Strengths

Challenges

Oracle

Strengths

Challenges

SAP

Strengths

Challenges

Tieto

Strengths

Challenges

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Market Definition

Strategies and Capabilities Criteria

Table: Key Capability Measures for Success: CXM Solutions for Utilities

Table: Key Strategy Measures for Success: CXM Solutions for Utilities

Table: CXM Solutions for Utilities: Features and Functionalities

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Related Research

Synopsis

Content


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