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Mar 2016 - IDC TechScape - Doc # US40184416

IDC TechScape: Worldwide Omni-Channel Customer Engagement and Communication Management Technologies, 2016

Table of Contents

IDC TechScape Figure

Figure: IDC TechScape: Worldwide Omni-Channel Customer Engagement and Communication Management Technologies, 2016

In This Study

Technology Markers of Momentum

Table: IDC TechScape Technology Markers of Momentum

Omni-Channel Design

Figure: Omni-Channel Design Markers of Momentum

Cloud Services

Figure: Cloud Services Markers of Momentum

Mobile Apps

Figure: Mobile Apps Markers of Momentum

Predictive Analytics

Figure: Predictive Analytics Markers of Momentum

Personalized Video

Figure: Personalized Video Markers of Momentum

Social Interaction

Figure: Social Interaction Markers of Momentum

Technology Adoption Outlook

Adoption Guidance

Cautious Adopters

Mainstream Adopters

Early Adopters

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Related Research

IDC TechScape Methodology

IDC TechScape Categories and Definitions: Transformational, Incremental, and Opportunistic

Synopsis

Referencing Documents

Related Links