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Nov 2016 - IDC MarketScape - Doc # US40405316

IDC MarketScape: Worldwide Business Analytics BPO Services 2016 Vendor Assessment

Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape Worldwide Business Analytics BPO Services Vendor Assessment

IDC Opinion

IDC MarketScape Vendor Inclusion Criteria

Essential Buyer Guidance

Vendor Summary Profiles

Accenture

Table: Accenture's Business Analytics BPO Offerings

Strengths

Table: Qualitative Vendor Perceptions: Accenture's Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: Accenture's Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: Accenture's Areas of Improvement

Challenges

Aegis

Table: Aegis' Enterprise Analytics Solutions

Table: Aegis' Strategic Versus Operational BPO Analytics

Strengths

Table: Qualitative Vendor Perceptions: Aegis' Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: Aegis' Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: Aegis' Areas of Improvement

Challenges

Capgemini

Table: Capgemini's Business Analytics Methodologies and Tools

Table: Capgemini's Predictive and Advanced Analytics Methodologies

Strengths

Table: Qualitative Vendor Perceptions: Capgemini's Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: Capgemini's Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: Capgemini's Areas of Improvement

Challenges

Cognizant

Table: Cognizant's Industry-Specific Analytics Solutions and Accelerators

Strengths

Table: Qualitative Vendor Perceptions: Cognizant's Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: Cognizant's Vendor Selection Factors

Areas of Improvement

Challenges

EXL Services

Table: EXL's Analytics Services

Strengths

Table: Qualitative Vendor Perceptions: EXL's Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: EXL's Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: EXL's Areas of Improvement

Challenges

Genpact

Strengths

Table: Qualitative Vendor Perceptions: Genpact's Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: Genpact's Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: Genpact's Areas of Improvement

Challenges

IBM

Strengths

Table: Qualitative Vendor Perceptions: IBM's Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: IBM's Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: IBM's Areas of Improvement

Challenges

Infosys

Table: Infosys' Approach to BPO: People + Software

Strengths

Table: Qualitative Vendor Perceptions: Infosys' Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: Infosys' Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: Infosys' Areas of Improvement

Challenges

TCS

Table: TCS' Portfolio of Analytics Offerings

Strengths

Table: Qualitative Vendor Perceptions: TCS' Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: TCS' Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: TCS' Areas of Improvement

Challenges

Wipro

Table: Wipro's Analytics Industry Solutions

Strengths

Table: Qualitative Vendor Perceptions: Wipro's Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: Wipro's Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: Wipro's Areas of Improvement

Challenges

WNS

Table: WNS: Predictive and Advanced Analytics Services by Vertical Industry

Strengths

Table: Qualitative Vendor Perceptions: WNS' Core Strengths

Factors Contributing to Vendor Selection

Table: Qualitative Vendor Perceptions: WNS' Vendor Selection Factors

Areas of Improvement

Table: Qualitative Vendor Perceptions: WNS' Areas of Improvement

Challenges

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Client Reference Study Methodology

Figure: Client Reference Study: Respondents by Industry

Market Definition

Analytics

Business Analytics Services

Business Analytics Services Value Chain

Figure: Business Analytics Services Value Chain

Market Strategies for Business Analytics Services

Client Reference Study: Survey Results

Figure: Top Business Priorities

Figure: Characteristics of Successful Business Analytics BPO Project

Figure: Additional Solutions for Business Analytics BPO Contracts

Figure: Business Analytics BPO Spend by Consumption Model

Figure: Budget for Industry-Specific Solutions

Figure: Business Analytics Budget by Capability

Figure: Business Analytics BPO Contract Sponsors

Buyer Adoption Trends of BPO Business Analytics Services

Figure: Current Use of Business Analytics for Finance and Accounting BPO Services

Figure: Current Use of Business Analytics for Procurement BPO Services

Figure: Top Business Applications/Processes Outsourced for Analytics Function

Figure: Activities Used to Deploy Decision Support and Reporting Solutions

Figure: Activities Performed by Third-Party Providers for Analytics Function

Figure: Confidence in Third-Party Provider's Ability to Understand Data Nuances

Figure: Data Storage Preference

Figure: Usage of Third-Party Data

Figure: Preference for Bundled Versus Discrete Business Analytics Services

Strategies and Capabilities Criteria

Table: Key Strategy Measures for Success: Worldwide Business Analytics BPO Services

Table: Key Capability Measures for Success: Worldwide Business Analytics BPO Services

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Related Research

Synopsis

Referencing Documents

Related Links