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Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Digital Transformation 2017 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2020, One-Third of CEOs and COOs of Global 2000 Companies Will Have Spent at Least Five Years of Their Career in a Technology Leadership Role

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2018, Companies Investing in IoT-Based Operational Sensing and Cognitive-Based Situational Awareness Will See 30% Improvements in the Cycle Times of Impacted Critical Processes

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2020, Nearly 20% of Operational Processes Will Be Self-Healing and Self-Learning, Minimizing the Need for Human Intervention or Adjustments

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2017, the Top 20% of Industry Leaders Will Develop the Ability to Allow Customers to Build Custom Product and Service Bundles, Giving the Customer Direct Control Over the Experience

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2019, 5% of Revenue Will Come Through Interaction with a Customer's Digital Assistant

Associated Drivers

IT Impact

Guidance

Prediction 6: By the End of 2017, Revenue Growth from Information-Based Products Will Be Double That of the Rest of the Product/Service Portfolio for One-Third of Global 2000 Companies

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2020, Half of the Global 2000 Will Be Connected to Open and Automated Information Exchanges to Enable Rapid Provisioning of Data Services for Governance and Product Development

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2019, Global 2000 Firms Will Use Kickstarter-Like Methods to Allocate Capital to 15% of New Projects, Aiming to Increase Their New Product Introduction Success Rates by Over 50%

Associated Drivers

IT Impact

Guidance

Prediction 9: In 2019, the Demand for Digital-Related Services Will Account for Over 70% of All External Services Growth and 40% of Total Worldwide Services Spending

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2019, 40% of Digital Transformation Initiatives Will Be Supported by Cognitive/AI Capabilities, Providing Critical On-Time Insights for New Operating and Monetization Models

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

DX — Technology-Centric Transformation Altering Business and Society

New Funding Models — Accelerating Disruption and Innovation

Shifting Economics — Data as Digital Capital

Talent Crunch — Global Demand for Digital Workers

Materialization — Revolutionizing Industrial and Commercial Processes

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