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Nov 2015 - Industry Development and Models - Doc # US40544715

2016 IDC FutureScape CIO Agenda Prediction 10: Business Services Shift Toward Augmented Experience and Smart Products

By: Bill KeyworthVice President of Research, IT Operational Excellence, Marc StrohleinAdjunct Research Advisor

Table of Contents

IDC Opinion

In This Study

Situation Overview

Shifting from IT to Business Services

Figure: IT and Business Services and Outcomes

What's Driving the Shift to Business Services?

The Brave New World of Ecosystem Experiences

IT Impact

Future Outlook

Essential Guidance

Learn More

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IT Executive Program Research Agenda

Figure: IT Executive Program Research Agenda Themes



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