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Feb 2016 - IDC MarketScape - Doc # US40732515

IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment

Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape Worldwide Hosted and Cloud Contact Center Vendor Assessment

IDC Opinion

IDC MarketScape Vendor Inclusion Criteria

Essential Buyer Guidance

Vendor Summary Profiles

8x8

Strengths

Challenges

CenturyLink

Strengths

Challenges

eLoyalty

Strengths

Challenges

Five9

Strengths

Challenges

Genesys

Strengths

Challenges

inContact

Strengths

Challenges

Interactive Intelligence

Strengths

Challenges

LiveOps

Strengths

Challenges

West

Strengths

Challenges

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Market Definition

Strategies and Capabilities Criteria

Table: Key Strategies Measures for Success: Hosted and Cloud Contact Center

Table: Key Capabilities Measures for Success: Hosted and Cloud Contact Center

Learn More

Related Research

Synopsis

Referencing Documents

Related Links