Table of Contents
IDC Opinion
In This Study
Situation Overview
Current Industry Dynamics
Overall Profitability
Figure: Worldwide Services Profitability, 2007–2015
Table: Services Costs as a Percentage of Revenue, 2007–2015 (%)
Figure: Vendor Explanations for Profitability Increase, 2015
Figure: Vendor Explanations for Profitability Decrease, 2015
Engagement View of Profitability
Table: IDC's Standard Services Taxonomy: Profitability Model Mapping
Figure: Worldwide Services Estimated Profitability by Engagement Type, 2010–2015
Figure: Worldwide Services Estimated Profitability Compared with Market Growth and Market Size
Table: Relative Standard Deviation by Service Line, 2006–2015
Differentiators
Table: Differentiating Factors to Profitability
Putting It All Together
Business Consulting
IT Project–Based Services
Key Horizontal BPO
IT Outsourcing
Support and Training
Future Outlook
2016 So Far
Essential Guidance
Learn More
Related Research
Appendix
Table: Vendors Included in the Services Market Data Set
Table: Vendors Included in the Service Line Data Set
Definitions
Profitability
Table: Sample Income Statement
Methodology
How Profitability Was Determined for the Overall Services Market
How Profitability Was Determined by Service Line
Synopsis