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Apr 2016 - IDC TechScape - Doc # US41179916

IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2016

Table of Contents

IDC TechScape Figure

Figure: IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2016

In This Study

Technology Markers of Momentum

Table: IDC TechScape Technology Markers of Momentum

APIs for Communications

Figure: APIs for Communications Markers of Momentum

WebRTC

Figure: WebRTC Markers of Momentum

Contact Center as a Service

Figure: Contact Center as a Service Markers of Momentum

Unified Communications as a Service

Figure: Unified Communications as a Service Markers of Momentum

Mobile UC&C

Figure: Mobile UC&C Markers of Momentum

Enterprise Social Networks

Figure: Enterprise Social Networks Markers of Momentum

Desktop Videoconferencing

Figure: Desktop Videoconferencing Markers of Momentum

Instant Messaging

Figure: Instant Messaging Markers of Momentum

Presence

Figure: Presence Markers of Momentum

VoIP/IP Telephony

Figure: VoIP/IP Telephony Markers of Momentum

Web Conferencing

Figure: Web Conferencing Markers of Momentum

On-Premise Contact Centers

Figure: On-Premise Contact Centers Markers of Momentum

Unified Messaging

Figure: Unified Messaging Markers of Momentum

Audioconferencing

Figure: Audioconferencing Markers of Momentum

TDM-Based Telephony

Figure: TDM-Based Telephony Markers of Momentum

Hybrid UC

Figure: Hybrid UC Markers of Momentum

Hosted UC

Figure: Hosted UC Markers of Momentum

Team Collaborative Apps

Figure: Team Collaborative Apps Markers of Momentum

UC Performance Management Tools

Figure: UC Performance Management Tools Markers of Momentum

On-Premise Multimedia Contact Centers

Figure: On-Premise Multimedia Contact Centers Markers of Momentum

Videoconferencing

Figure: Videoconferencing Markers of Momentum

Technology Adoption Outlook

Adoption Guidance

Domain-Specific Guidance

General Guidance

Early Adopters

Mainstream Adopters

Cautious Adopters

Learn More

Related Research

IDC TechScape Methodology

Interpreting the IDC TechScape Figure

IDC TechScape Categories and Definitions: Transformational, Incremental, and Opportunistic

Synopsis

Referencing Documents

Related Links