Table of Contents
IDC PlanScape Figure
Figure: IDC PlanScape: Satisfying the Demands of Digital Transformation for Customer- and Ecosystem-Facing Services
Why Are Customer- and Ecosystem-Facing Business Services Critical to Satisfying the Demands of DX?
Defining Customer- and Ecosystem-Facing IT
What Are the New Types of IT Business Services Required by DX?
Figure: Tiered IT Services
Outside-In Versus Inside-Out Continuum
Figure: Outside-In Versus Inside-Out Continuum
Who Are the Key Stakeholders in the Services Transformation Demanded by DX?
Table: Key Stakeholders
How Can My Organization Take Advantage of the New Types of IT Business Services to Enable DX?
Leading in 3D: Managing for Digital Transformation
Figure: Leading in 3D: Linking Innovation and Incorporation Through Continuous Integration
Run IT as a Business
Deliver an Actionable Service Catalog