By using this site, you agree to the IDC Privacy Policy

May 2016 - IDC PlanScape - Doc # US41240616

IDC PlanScape: Satisfying the Demands of Digital Transformation for Customer- and Ecosystem-Facing Services

Table of Contents

IDC PlanScape Figure

Figure: IDC PlanScape: Satisfying the Demands of Digital Transformation for Customer- and Ecosystem-Facing Services

Executive Summary

Why Are Customer- and Ecosystem-Facing Business Services Critical to Satisfying the Demands of DX?

Defining Customer- and Ecosystem-Facing IT

What Are the New Types of IT Business Services Required by DX?

Figure: Tiered IT Services

Outside-In Versus Inside-Out Continuum

Figure: Outside-In Versus Inside-Out Continuum

Who Are the Key Stakeholders in the Services Transformation Demanded by DX?

Table: Key Stakeholders

How Can My Organization Take Advantage of the New Types of IT Business Services to Enable DX?

Leading in 3D: Managing for Digital Transformation

Figure: Leading in 3D: Linking Innovation and Incorporation Through Continuous Integration

Integration

Run IT as a Business

Deliver an Actionable Service Catalog

Essential Guidance

Related Research

Referencing Documents

Related Links