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May 2016 - IDC PeerScape - Doc # US41243516

IDC PeerScape: Leading in 3D — Practices for Improving Customer Experience During Digital Transformations

Table of Contents

IDC PeerScape Figure

Figure: IDC PeerScape: Leading in 3D — Practices to Improve Customer Experience During Digital Transformations

IDC Opinion

In This Study

Situation Overview

Practice 1: Reorganize IT by Product or Service Lines, Not Projects, to Serve Customers More Holistically

Practice 2: Fine-Tune Your Omni-Channel CX Approaches to Acknowledge and Embrace Generational Preferences

Practice 3: Diversify Your Approach to New Development, Using Quick-Turnaround "Proof of Concepts," Pilots, and Agile Practices

Practice 4: Apply Resources Toward Improving the Internal Customer Experience

Future Outlook

Summary of Practices

Learn More

Related Research

Synopsis

Referencing Documents

Related Links