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Nov 2016 - IDC MaturityScape - Doc # US41829416

IDC MaturityScape: Healthcare Payer BPO Relationship 1.0

Table of Contents

IDC MaturityScape Figure

Figure: IDC's Healthcare Payer BPO Relationship MaturityScape Stage Overview

IDC Opinion

In This Study

Situation Overview

Guaranteed Issue

Digital Transformation

Affected Stakeholders and Processes

Stages of IDC's Healthcare Payer BPO Relationship MaturityScape

Ad Hoc

Description

Business Outcome

Opportunistic

Description

Business Outcome

Repeatable

Description

Business Outcome

Managed

Description

Business Outcome

Optimized

Description

Business Outcome

Dimensions of IDC's healthcare payer bpo relationship Maturityscape

Table: IDC MaturityScape: Healthcare Payer BPO Relationship — Overview of Stages, Dimensions, and Sub-Dimensions

Essential Guidance

Why Should the Payer Assess Its Maturity and Make Changes?

Alignment Across Maturity Dimensions

Actions to Consider

Strategy Dimension

Don't Just Look for Cost Savings — Strive for Trusted Relationships

Offerings Dimension

Emphasis on Outcomes

People Dimension

Managers Have as Much or More Impact on Maturity than Executives

Process Dimension

Vendor Selection

Technology Dimension

Build Firm Foundations for Implementation of Analytics

Table: IDC MaturityScape: Healthcare Payer BPO Relationship — Progressing Through the Stages

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Related Research

Synopsis

Referencing Documents

Related Links