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Oct 2017 - IDC FutureScape - Doc # US42404617

IDC FutureScape: Worldwide Retail 2018 Predictions

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Retail 2018 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2019, 50% of Retailers Will Have Adopted a Retail Omni-Channel Commerce Platform; Revenue Gains Increase, with TCO, Inventory Costs, Operational Costs, and Promotional Pressure Reduction, Will Enable up to a 30% Increase in Omni-Channel Profitability

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2019, the Top 30% of Retailers Will Be Actively Engaged in Digital Transformation, Driving Organizational Shifts and Investment Strategies in Foundational Platform Technologies That Are Cloud Based, AI Enabled, and Composable

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2019, 40% of Retailers Will Have Developed a CX Architecture Supported by an AI Layer; Such a Platform Will Enable CX Hyper-Micro Personalization, Providing up to a 30% Conversion Increase and Thus up to 25% Higher Revenue

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2021, Retailers Will Have Embraced Geospatial Data to Drive Greater Efficiency in Omni-Channel Orchestration, Reducing Inventory Carrying Costs by up to 25% Across Distribution Centers and Stores

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2020, More than Half of Consumers Will Expect Perfect Fulfillment Execution as a Top Reason for Loyalty to Retailers; As a Result, Retailers Will Increase Their Budgets for These Technologies by up to 20% to Create a Fully Transparent and User-Friendly Fulfillment Experience

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2021, 10% of Chain Retail Sales Will Be Created and Managed via Voice-Enabled Digital Assistants, Which Will Accelerate the Predominance of Marketplaces for Buying Everyday Goods

Associated Drivers

IT Impact

Guidance

Prediction 7: In the Midst of Rapidly Evolving Cyberthreats and Threat Actors of Increasing Sophistication, 75% of Retailers Will Have Adopted Artificial Intelligence–Based Cyberdefence Technologies by 2020

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2019, 40% of Retailers Will Have Begun Significant Workforce Transformation to Meet Growing Pressure to Deliver a Resonating Omni-Channel Customer Experience by Breaking Down Digital-Physical Engagement Silos

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2020, 20% of Retailers Will Have Redesigned PIM/MDM as AI-Enabled Networks for Competitive Insights That Connect Product Attributes Through Social Semantics to Meaning and Purpose in Customer Contexts, Creating Actionable insights to Unify Merchandising and Marketing

Associated Drivers

IT Impact

Guidance

Prediction 10: Through 2021, Responding to Stakeholders' Experience Expectations, Retailers That Leverage AI, AR, and IoT for Employee and Customer Engagement Will See Customer Satisfaction Scores Rise by up to 20%, Employee Productivity Rise by up to 15%, and Inventory Turns Rise by up to 25%

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Sense, Compute, Actuate: The New Data-Centric Paradigm

Pace of Change: Technology Capabilities Enable Sustainable Change at the Speed of Digital Business

DX Delta: Leaders and Disruptors Widen Performance Gap

Human Versus Machine: The Impact of AI and Automation

Platform Disruption: Unleashing Digital Innovation's Power for Scale

The Future Workforce: Global Demand for Digital Talent

Cyberthreats: Theft, Ransom, and Cyberattack on the Rise

Cyberthreats: Theft, Ransom, and Cyberattack on the Rise

Learn More

Related Research

Referencing Documents

Related Links