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TECH BUYER Oct 2018 - IDC FutureScape - Doc # US43135918

IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2019 Predictions

By: Jeffrey HojloProgram Director, Product Innovation Strategies, Aly PinderProgram Director, Service Innovation & Connected Products, Naoko Iwamoto, Lorenzo VeronesiResearch Manager, EMEA, Sampath Kumar VenkataswamyResearch Manager

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2019 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: Driven by Dynamic Demand and Empowered by Data, 30% of Manufacturers Will Use Innovation Marketplaces by 2022 for On-Demand Services and Software That Raise Margins by up to 5 Percentage Points

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2024, 50% of Manufacturers Will Network Related Product and Asset Digital Twins into Digital Twin Ecosystems for a Systems-Level View of Their Business and 5% Reduction in Cost of Quality

Associated Drivers

IT Impact

Guidance

Prediction 3: Enabled by AI and Machine Learning, by 2021, 15% of Large Manufacturers Over $3 Billion Will Use Generative Design and Innovation Bots to Enhance Design and R&D Options That Improve Speed to Market by 50%

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2023, 40% of Manufacturers Will Have Tied Innovation and Product Life-Cycle Management to S&OP Systems to Meet Customer Demand and Needs More Effectively, Thus Raising Product Success Rates by 25%

Associated Drivers

IT Impact

Guidance

Prediction 5: Driven by Demand for Product Personalization, 50% of Manufacturers Will Have Integrated Simulation and Configuration Tools with Customer Profile Data by 2024, Thus Achieving up to 2% Gains in Revenue

Associated Drivers

IT Impact

Guidance

Prediction 6: Threatened by a More Demanding Customer Base, 50% of Manufacturers Will Deploy a Dynamic Service Parts Stocking Model to Enable Near 100% First-Time Fix Rate by 2023

Associated Drivers

IT Impact

Guidance

Prediction 7: Aided by On-Demand Video Learning Tools, by 2021, 75% of Manufacturers Will Provide Their Service Teams Access to Searchable Video Content via Mobility and Wearables to Drive Increased Productivity

Associated Drivers

IT Impact

Guidance

Prediction 8: Resulting from Demand for Hyper-Customized Customer Experiences, 30% of Manufacturers Will Provide Personalized Dashboards for Customers to Schedule Service, Learn About Products, and Collaborate by 2023

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2021, 90% of Manufacturers Will Leverage Real-Time Equipment and Asset Performance Data to Self-Diagnose Issues in Advance and Trigger a Service Intervention to Avoid Unplanned Downtime

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2023, 40% of Manufacturers Will Leverage IoT-Connected Products and Artificial Intelligence Tools to Validate Warranty Claims Preventing Claims Submitted in Error by 80%

Associated Drivers

IT Impact

Guidance

ADVICE FOR TECHNOLOGY BUYERS

EXTERNAL DRIVERS: DETAIL

Rising Customer Expectations: More Convenience, Customization, and Control

Sense, Compute, Actuate: Turning Data into Value

Platforms, Platforms, Platforms: Industry Competes for Innovation at Scale

The Race to Innovate: Speed of Change, Delivery, and Operations Separates Thrivers and Survivors

Reimagining the Material World: Revolutionized Processes Expand Technology Reach

Legacy Inertia: Retrofit the Old into the DX World

Emerging Autonomy: Learning to Live with AI

Learn More

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