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Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Connected Devices and Augmented Reality/Virtual Reality 2018 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2019, 35% of Fortune 1000 Companies Will Have a Device-as-a-Service Agreement in Place and 1% Will Be Completely Transitioned to DaaS

Associated Drivers

IT Impact

Guidance

Prediction 2: Commercial Spending on VR Will Surpass Consumer Spending in 2019 as Business Use Cases Expand and LOB and IT Introduce New Internal- and Client-Facing VR Workflows

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2019, 20% of All New Enterprise IT Mobile Applications Will Include an AR Feature Set

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2020, Commercial Shipments of Chrome-Based Devices Will Grow to Represent 20% of Commercial PC Shipments, Driving Fundamental Changes in the Way IT Deploys and Manages One in Five New Systems

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2020, 35% of Next-Generation Enterprise Mobile Apps Will Utilize Voice as a Primary Interface Mode, Fundamentally Changing How IT Supports Mobile Users

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2020, 15% of All Field Service Technicians Will Utilize AR Technologies

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2020, VR Will Transform 20% of Corporate Training, Increasing Effectiveness and Cutting Costs by Half

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2021, 25% of Use Cases in Delivery, Logistics, and Custodial Jobs Will Be Handled by Multifactor Authenticated Smartwatches

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2021, One-Third of Information Workers Will Leverage AR at the Desktop or on Mobile to Manipulate Digital Information, Interact with Real-World Objects, and Collaborate with Colleagues

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2021, 60% of Enterprise Organizations Will Be Testing Smartphones as Their Company's Singular IT-Supported 3-in-1 Device and 15% Will Have Adopted Outright

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerating DX: Technology-Centric Transformation Altering Business and Society

Pace of Change: Technology Capabilities Enable Sustainable Change at the Speed of Digital Business

Sense, Compute, Actuate: The New Data-Centric Paradigm

Cyberthreats: Theft, Ransom, and Cyberattack on the Rise

Innovation Impasse: Legacy Systems Constraining Transformation

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