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Oct 2017 - IDC FutureScape - Doc # US43153217

IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2018 Predictions

By: Jeffrey HojloProgram Director, Product Innovation Strategies, Heather Ashton, Naoko IwamotoSenior Market Analyst, IT Spending, IDC Japan, Sampath Kumar VenkataswamyResearch Manager, Lorenzo VeronesiResearch Manager, EMEA

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2018 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By the End of 2021, 25% of Global Manufacturers Will Apply Machine Learning to Data Across Product Development, Supply Chain, Manufacturing, and Service for More Rapid Decision Support, Improved Quality, Differentiated Products, and Innovative Business Models

Associated Drivers

IT Impact

Guidance

Prediction 2: By the End of 2019, Only 25% of Global Manufacturers Will Have Reached the Managed Stage of Omni-Experience Transformation by Sensing and Responding to Customer Needs More Effectively, and the Remaining 75% Risk Customer Attrition, Revenue Decline, and Slower Growth

Associated Drivers

IT Impact

Guidance

Prediction 3: By the End of 2019, 50% of Manufacturers Will Be Collaborating Directly with Customers and Consumers Regarding New and Improved Product Designs Through Cloud-Based Crowdsourcing, Virtual Reality, and Product Virtualization, Thus Realizing up to a 5% Year-Over-Year Increase in Revenue

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2019, 60% of Manufacturers Will Have Integrated Their PLM and PIM Systems for the Continuous Improvement of Product Design and Customer Experience, Thus Increasing Their Customer Satisfaction Scores

Associated Drivers

IT Impact

Guidance

Prediction 5: By the End 2020, 65% of Manufacturers Will Be Using Simulation and Digital Twins to Operate Products and/or Assets, Reducing the Cost of Quality Defects and Service Delivery by up to 25%

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2019, Generative Design and Biomimicry Will Be Used by 25% of G2000 Manufacturers to Augment Design and Engineering Decisions, Resulting in an Improvement of up to 30% in Product Development Cycle Time and up to a 5 Percentage Point Gain in Market Share

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2020, Global Manufacturers Deploying Blockchains for Product Design and Service Delivery Will Have Improved NPI Cycles by up to 30% and Will Have Increased Service Contract Sales by up to 25%

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2020, 50% of Global OEMs with Connected Service Offerings Will Have Incorporated Augmented Service Execution and/or Remote Management, Thus Improving Service Margins by up to 30%

Associated Drivers

IT Impact

Guidance

Prediction 9: Through 2020, Augmented Reality and Mobile Devices Will Drive the Transition to the Gig Economy in the Service Industry, with "Experts for Hire" Replacing 20% of Dedicated Customer- and Field-Service Workers, Starting with Consumer Durables and Electronics

Associated Drivers

IT Impact

Guidance

Prediction 10: By the End of 2018, Global Manufacturers, Through the Use of Service Bots Throughout the Service Life Cycle, Will Have Reduced Customer Service Costs by up to 10% and Will Have Improved CSAT Scores by up to 3 Points

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerating DX: Technology-Centric Transformation Altering Business and Society

Pace of Change: Technology Capabilities Enable Sustainable Change at the Speed of Digital Business

Human Versus Machine: The Impact of AI and Automation

Sense, Compute, Actuate: The New Data-Centric Paradigm

Platform Disruption: Unleashing Digital Innovation's Power for Scale

Empowering the Material World: Revolutionized Processes Expand Technology Reach

Shifting Economics: Changing Value Structures and the Rise of Digital Capital

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Related Research

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