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Oct 2017 - IDC FutureScape - Doc # US43158517

IDC FutureScape: Worldwide Hospitality, Travel, and Transportation 2018 Predictions

By: Jaideep Thyagarajan, Christopher HolmesManaging Director - IDC Insights Asia Pacific, Mark ZannoniResearch Director

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Hospitality, Travel, and Transportation 2018 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2021, DX Investments in Hospitality Will Increase 30%, Driven by Improving Operational Efficiency and New Innovations in Hospitality-Related 3rd Platform Technologies

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2020, Digitized Hoteliers Will Have Implemented Guest Experience Platforms, Supported by Cognitive Capabilities, to Provide 360-Degree Customer Engagement, Increasing Customer Loyalty by 20%

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2019, 50% of New Hospitality, Travel, and Transportation Applications Purchased Will Be Deployed in the Cloud to Secure Business Objectives, Particularly Reinventing Guest/Passenger Experience and Event/Incident Management

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2019, Due to Rising Cyberthreats, 30% of Hoteliers, Travel, and Transportation Companies Will Have Adopted Integrated Security Platform Solutions to Protect Digital Properties, Corporate Data, and Guest Information

Associated Drivers

IT Impact

Guidance

Prediction 5: The Adoption of Mobile Guest Experience Solutions Will Drive Additional Guest Spending, Enabling Hoteliers to Increase Revenue by Up to 10% by End of 2018

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2021, Through Automation, Augmentation, and/or the Assistance of Hotel Guest Activities, Cognitive Robots Will Deliver Efficiency Gains of Up to 20%

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2021, at Least 50% of Hotel Chains Worldwide Will Have Adopted an Omni-Channel Marketing Approach Enabling Them to Drive Cost Savings by 15%

Associated Drivers

IT Impact

Guidance

Prediction 8: By the End of 2018, 25% of Four-Star and Above Chain-Branded Hotels Will Have Implemented Connected-Room Technology to Personalize Guest Experience and Improve Service Delivery, Satisfaction, and Operational Efficiency

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2020, Through the Implementation of 3rd Platform Technologies, Hotel Chains, Travel Agencies, and Transportation Companies Will Have Transformed Their Workforces to Better Manage Resources and Reduce Operational Costs, Achieving Savings of Up to 10%

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2019, AI Will Have Been Adopted by 70% of Online Travel Agencies and 60% of Hoteliers Worldwide, Thus Improving New Customer Addition by Up to 30%

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerating DX: Technology-Centric Transformation Altering Business and Society

Pace of Change: Technology Capabilities Enable Sustainable Change at the Speed of Digital Business

DX Delta: Leaders and Disruptors Widen Performance Gap

Human Versus Machine: The Impact of AI and Automation

Sense, Compute, Actuate: The New Data-Centric Paradigm

Platform Disruption: Unleashing Digital Innovation's Power for Scale

Cyberthreats: Theft, Ransom, Cyberattack on the Rise

Content


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