Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Services 2019 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2020, 90% of All Organizations Will Have Adjusted Project Plans, Delayed Product/Service Releases, or Incurred Costs Due to Lack of IT Skills, with Losses Worldwide Totaling $390 Billion Annually

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2023, 80% of Organizations Carrying Out IoT Initiatives Will Partner with a Services Firm Able to Offer Key Skills and Capabilities to Strategize, Plan, Implement, and/or Manage the IoT Initiative

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2019, 70% of IT Divisions Will Be Undergoing Cultural Transformation to "Unlearn" Analog Processes and to Adopt DX-Enabled Processes, Agile Development Practices, and Collaborative Workflows

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2021, More than 25% of Organizations' Spending Related to Outcome-Based Services Contracts Will Entail Non-IT-Based Outcomes, Whether Relational, Transactional, or Financial

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2022, 40% of the IT Services That Organizations Receive Will Be Delivered via a Mix of Non-AI and AI-Enabled Automation

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2020, the Breadth of Digital Ecosystems Will Have Grown 55% for Services Buyers and Suppliers, with Buyers Increasingly Favoring Suppliers That Can Help Them Innovate Using More Complex Ecosystems

Associated Drivers

IT Impact

Guidance

Prediction 7: More than 36% of Organizations Use Waterfall as Their Primary Development Methodology Today; By 2022, That Will Dip to 12%, with 88% Opting to Use DevOps or a Hybrid DevOps/Waterfall Approach Instead

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2022, 19% of Managed Services Spending Will Be on Digital Services, Driven by Enterprises' Need to Achieve Greater Business Agility via Cloud, IoT, Blockchain, Cognitive, and Analytics Adoption

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2023, Three-Quarters of Companies Looking to Drive Revenue Growth Will Only Consider Partnering with Consulting Firms That Combine Strategy, Creativity, and IT Services

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2022, Because of Increasing Technology Standardization and Growing LOB Participation in Sourcing, 70% of Enterprises Will Prioritize Business Capabilities Over Technology Capabilities When Sourcing IT

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Next Chapter of DX — Technology-Driven Transformation Altering Business and Society

The Race to Innovate — Speed of Change, Delivery, and Operations Separates Thrivers and Survivors

Platforms, Platforms, Platforms — Industry Competes for Innovation at Scale

Sense, Compute, Actuate — Turning Data into Value

Emerging Autonomy — Learning to Live with AI

Rising Customer Expectations— More Convenience, Customization,and Control

The Future of Work — Bridging the Digital Talent Gap

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Related Research

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