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Dec 2017 - IDC Perspective - Doc # US43277317

Developing Conversational AI Interfaces and Applications

By: David SchubmehlResearch Director, Cognitive/Artificial Intelligence Systems, Mary WardleyProgram Vice President, Loyalty and Customer Care

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Developing Conversational AI Applications

Situation Overview

Conversational Challenges

The Technology

Conversational Interfaces

First-Generation Conversational AI

Second-Generation Conversational AI

Technology and Resource Challenges

Benefits and Business Value

Figure: Conversational AI Usage and Implementation Plans

Advice for the Technology Buyer

Figure: Chatbot/Conversational AI Platform Vendors

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Related Research



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